When we first started working with Bbot in early 2022 they seemed very modern and quick to assist. The product had everything we were looking for and room to expand our own services through the Bbot product. Review collected by and hosted on G2.com.
Not soon after being acquired by DoorDash we noticed a significant slow down in response time from our account manager. We discovered after weeks of trying to reach them that they had been let go, and no notice given to us with regards to who to reach out to for support issues. A general support team replaced individual account managers and over time their response hours decreased. We learned that DoorDash had laid off around 1000 of their staff and no longer had a product development team. This meant that no improvements or fixes would be made until they had that team back.
We eventually had to terminate our contract due to our Bbot store suddenly not working in the country we set it up in. Bbot was unable to fix it and since terminating the contract we have still be charged a monthly fee.
I believe this merger with DoorDash really hurt such a great initial company. I hope they are able to recover. Review collected by and hosted on G2.com.
