--- title: Base360 Reviews meta_title: 'Base360 Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Base360 works for a business like yours. date_modified: '2026-10-02' parent_category: name: 'Property Management ' url: https://www.g2.com/categories/property-management-3a460840-65b6-4e78-813b-d467d3e65143 --- # Base360 Reviews **Vendor:** Base360 **Category:** [Residential Property Management](https://www.g2.com/categories/residential-property-management) ## About Base360 Base360 is a property management system (PMS) for short-term rental operators, with an AI autopilot for guest communication and daily operations. It replaces a stack of separate tools with one platform for channels, bookings, guest messages, check-in, cleaning, maintenance, pricing and finance. The AI handles routine work, and the team decides where a person steps in. AI AUTOPILOT • Pricing with Claude: Base360 runs its own MCP server, so Claude can read occupancy, rates and finance, recommend changes and save the prices the team approves. Prices move at most 10% a day and 20% a week; bigger changes go to a person. PriceLabs is also supported. • AI Agents: A visual workflow builder for automations such as welcome messages, pre-check-in reminders, early check-in approvals, voice agents and no-show checks. • Unified Inbox: WhatsApp, Airbnb, Booking.com, email, SMS and phone calls in one inbox, each conversation next to its booking. AI answers from the house manual and knowledge base in the guest's language, picks up calls nobody answers and hands urgent issues to the team. FOR PROPERTY MANAGERS • CRM: For guest leads and landlord acquisition. Enquiries from email, WhatsApp, Instagram, SMS and calls land in one CRM inbox, where AI replies and tags each lead, with guest and landlord pipelines, city team tasks, UTM tracking and AI follow-ups. • Marketing: Dynamic segments, email and WhatsApp campaigns, coupons and length-of-stay discounts. • Owner Statements and Finance: Monthly owner statements built from each management contract, itemising commission, VAT and expenses, plus portfolio performance, profit and loss and bank reconciliation. • Short Lets and Long Lets: Tenancies sit in their own workspace beside short lets, with terms, rent schedules, deposits, overdue rent alerts, documents and expiry reminders. CORE PLATFORM FEATURES: • Pre-Arrival and Upsells: Every booking gets its own check-in link. The guest adds their details, uploads an ID that AI checks against a selfie, pays a deposit or damage waiver and buys extras such as early check-in. Door codes are released only when the steps are done. Works with lockboxes, KeyNest, smart locks and Xentra. • Cleaning and Maintenance: Every checkout becomes a clean that moves when the booking changes. Cleaners work from their own link with no app or login, check each room with photos and report problems, which become repair tasks with status, parts and who pays. • Channel Management: Connects Airbnb, Booking.com, Vrbo, Expedia, Google Hotel Ads, Agoda and Trip.com through Channex, with ten channels built in and more opened on request. • Multi-Calendar and Reservations: One calendar for every property and channel, plus tools to quote new stays, send booking and extension links, relocate guests and approve calendar blocks. • Reputation: A dashboard that tracks property ratings across platforms. • Team and Access: Roles, permissions and property or city access for each team member. BUILT FOR • Short-term rental operators, from a handful of homes to multi-city portfolios. • Property management companies working for landlords, including mixed short-let and long-let portfolios. Base360 is built by the team behind The Flex, a short-term rental operator running homes since 2019. - [View Base360 pricing details and edition comparison](https://www.g2.com/products/base360/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-03+14%3A57%3A26+-0500&secure%5Bsession_id%5D=6d980c52-eaa4-4a34-b41a-4ee8e6f8cf96&secure%5Btoken%5D=00156e3707b4a4a439137df130a0fad2e226117600175404fd1397afaf95549f&format=llm_user) ## Base360 Features **Leasing** - Document Management - Occupancy Management - Housekeeping Management - Contact Management - Complaint Management **Leasing & Tenants - Residential Property Management** - Lease tracking **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Residential Properties **Financials - Residential Property Management** - Income and expense tracking **Accounting** - Property Accounting - Online Payment - Company Financials - Dashboards - Overdue Payments - Activity Dashboard - Electronic Payments **Operations & Maintenance - Residential Property Management** - Maintenance request management - Vendor coordination - Move in and move out management **Operations** - Integration with Rental Payment Solution - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication - Work Order Management - Communication Management - Vendor Management - Marketing Management - Service Request Management - Reservations Management - Listing Management - Third-Party Integrations - Task Management - Tax Management - Financial Management - Channel Management - Calendar Management - Contract/License Management - Faculty/Staff Management - Workflow Management - Inspection Management - Lead Management **Reporting & Communication - Residential Property Management** - Owner reporting - Listing syndication **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Property Database - Alerts/Notifications - Transaction History - Expense Tracking - Billing & Invoicing - AI Copilot - API - Payment Processing - Document Storage - Maintenance Scheduling - Reminders - Reporting & Statistics - Data Import/Export - Generative AI - Rent Tracking - Web-based Deployment - Lease Tracking - Customizable Branding - Transaction Monitoring - For Real Estate - Financial Reporting - For Property Managers - Tenant Tracking - Credit Card Processing - Dynamic Pricing - For Hospitality Industry - For Residential - Search/Filter - Guest Tracking - Multi-Location - Role-Based Permissions - Activity Tracking - File Sharing - Drag & Drop - Client/Property Matching ## Top Base360 Alternatives - [AppFolio](https://www.g2.com/products/appfolio/reviews) - 4.6/5.0 (1,162 reviews) - [Entrata](https://www.g2.com/products/entrata/reviews) - 4.6/5.0 (807 reviews) - [Innago](https://www.g2.com/products/innago/reviews) - 4.8/5.0 (698 reviews)