Base360 is a short-term rental property management system (PMS) with an AI autopilot for guest communication and daily operations. It is built for vacation rental property managers and short-term rental operators who run many units across Airbnb, Booking.com, Vrbo, Expedia and direct bookings, and want one platform in place of separate tools. Base360 comes from the team behind The Flex, a short-term rental operator running homes since 2019, and works with operators in the United Kingdom, Germany, France and the United States.
Channel management connects listings to Airbnb, Booking.com, Expedia, Vrbo, Agoda, Google Hotel Ads and more through Channex, with ten channels built in and others on request. Reservations, rates and availability sit on one calendar. The unified inbox brings WhatsApp, Airbnb, Booking.com, email, SMS and phone calls into one place, each conversation next to its booking. The AI answers routine guest questions from the house manual and knowledge base in the guest's language, picks up calls nobody answers and hands urgent issues to the team.
Pre-arrival and upsells give every booking its own online check-in: guest details, ID verification against a selfie, a damage waiver or deposit, paid extras such as early check-in, and smart access codes released only when the required steps are done. Cleaning and maintenance turn every checkout into a clean that moves when the booking changes. Cleaners work from a personal link with no app or login, check each room with photos and report problems that become repair tasks.
Dynamic pricing works with PriceLabs, or with Claude through the Base360 MCP server, where price changes stay within daily and weekly limits and larger moves go to a person for approval. Finance produces monthly owner statements with commission, VAT and expenses taken from each management contract. A CRM covers guests and landlords, including a pipeline for taking on new properties, and marketing automation brings past guests back with offers. AI agents run workflows such as welcome messages, check-in reminders, early check-in approvals, voice calls and no-show checks. A direct booking website, team tools and reporting complete the platform.
