Arctera Backup Exec Reviews & Product Details

Backup exec was very reliable. Once configured it did what it was supposed to do. Backups were always usable with very few instances of corruption. Review collected by and hosted on G2.com.

When I used it Veritas/Symantec Backup Exec was very hard to configure properly, and updates that the software did get always seemed to be nothing that benefits the administration of it. Cleanup of backups was difficult if you were tight on space over time and required a very long time to perform the scheduled maintenance. The Software was fairly expensive compared to several options. At the time we used it, we already had a large 36 tape drive backup unit for tertiary backups that not all of the other solutions could utilize so deciding to switch took some time. We also had to keep this software up to date for 4 years after we switched to Unitrends in order to restore anything from Backup Exec. Support was pretty much terrible when I was managing it, it was always phone support from outside of our country. There are lots of these situations where the support is still great, but Symantec support was just not good back then. And when Veritas took over it became even worse. Review collected by and hosted on G2.com.

Backup Exec has been the backbone of our on-premises backup strategy for over 20 years. While the software faced some challenging periods, particularly during the Symantec era, Arctera and the current Backup Exec team have made significant strides in restoring and maintaining customer trust. Their commitment to listening to user feedback is unmatched—no other development team we've encountered takes customer concerns as seriously. They actively engage with users ahead of major releases to gather input and adjust features based on community response.

Since around 2015–2016, Backup Exec has been exceptionally stable and reliable. The rare issues we've experienced were almost always tied to corrupted or infected files or broader network problems, not the software itself.

Backup Exec is easy to install and, when deployed in a clean and stable environment, serves as an outstanding disaster recovery solution. One standout feature is its ability to maintain ‘forever’ backups without compressing or altering older data in a way that risks long-term loss—a rare and valuable capability we haven't found in other solutions. Review collected by and hosted on G2.com.

The one ongoing frustration we've had with Backup Exec is the frequent changes to its licensing structure. We've always found this aspect challenging. The capacity-based licensing model was a great fit for our needs, but it’s now being replaced just a few years later, forcing another adjustment. These transitions are often confusing and, historically, it's during licensing changes that our backup environment has been most prone to instability. Review collected by and hosted on G2.com.

A milestone for virtual machine backup, it allows the recovery of fundamental systems in a few mouse clicks,

and guarantees a wide time band depending only on the disk space available to us Review collected by and hosted on G2.com.

A bit complex in the scheduling of the jobs, especially in the organization at a temporal level

A more user-friendly scheduler could be of great help if you need to organize a lot of them Review collected by and hosted on G2.com.

It's good, but I think it could be more user-friendly. Review collected by and hosted on G2.com.

It takes some time to refresh, and occasionally it lags. Review collected by and hosted on G2.com.

File & Folder backup good to see and restore are very fast. Review collected by and hosted on G2.com.

Tape level is bit challenging multiple backup solution not given in single console. Review collected by and hosted on G2.com.

It kind of works. The support is responsive and I hardly have issues with using it on a daily basis. I can access all the features that I need although I could use some more improvement. Review collected by and hosted on G2.com.

I don't like the fact that I need to install Adobe Reader and not another PDF reader to be able to export my report to a PDF file. I don't like not being able to export reports or history of my jobs already completed in PDF or automatically to a network share. The error messages are so generic that even Veritas support team can't understand what is going on with the issues that happen, which are kind of a few per week. Review collected by and hosted on G2.com.

I've been using Backup Exec since version 8.6 many years ago. I like the fact that is still supports Larger LTO Tape Drives, providing an Air Gap, ensuring I always have a backup that won't be compromised. It's easy to use. The newer versions have maintained the same processes for Data Backup and Recovery as the olders versions making the transition to the newer version smooth and providing more features and reliability along the way. I normally used a combination of Large LTO Tape Drives and Large External Data Drives to backup my client's data. This gives me the flexibility to quickly restore 'accidentally deleted' files remotely from the External Hard Drives and the peace of mind I have knowing I can restore my Client's Entire Server from Tape Storage kept offsite in the case of a fire, water leak or natural disaster. Review collected by and hosted on G2.com.

The only down side about the Veritas Backup Exec Software is the new subscription based licensing model. My client's prefer the annual maintenance renewal and are not excited about this online subscription model. Review collected by and hosted on G2.com.

It supports deduplication of data. It allows you to write data on tapes. Installation and upgrade process is not complex at all. Very good and very fast IT Technical support.

New feature appeared - Anomaly detection. Review collected by and hosted on G2.com.

Sometimes BackupExec agent overloads Windows OS. I have noticed such problem on one of our domain controllers. Log files by default are being too much generated and you need to tune Windows Registry, to get rid of them.

In Anomaly detection - it is not possible to understand, what exactly has happened. For example - on domain controller. We see notifications, but have no idea, what happens, what has increased, which exactly folder.

System does not support Nutanix HCI. Review collected by and hosted on G2.com.

Able to trace and monitor the backup job and dashboard serves with good layout.Customer experience has been good help to our problem and troubleshoot whenever we contact the helpdesk. Is easy to implement the job task when configure the settings. And has numbers of feature that can support cloud platform as well. Review collected by and hosted on G2.com.

Limitations is the holding action of the backup job when selected. The backup job is not able to resume the backup action after unclick the hold option. Review collected by and hosted on G2.com.

It has a good user friendly interface and a very intutive design. The scheduling options are highly customizable. Restore of Data from multiple incremental backups are also easy to do. Prompt customer support. Review collected by and hosted on G2.com.

Sometimes the backup gives an error fot the Volume Shadow Copy Service (VSS) writer. This is an error which really does not have a perfect solution. Review collected by and hosted on G2.com.