Arcserve UDP Reviews & Product Details

Arcserve UDP Overview

What is Arcserve UDP?

Arcserve Unified Data Protection (UDP) delivers data protection and disaster recovery for every type of workload. Backed by heterogeneous, image-based technology that protects to and from any target, it’s the first of its kind to combine enterprise-ready features without the complexity of traditional enterprise solutions. Deployment modalities include software, physical appliances and hybrid cloud. Easily turn on and off capabilities as needed, and scale hybrid business continuity topologies, locally or over long distances with multiple sites, including service and cloud providers. Installation is done in a few clicks. Create data stores on the recovery point server, add the nodes you want to protect, a storage destination, and a plan. Back up to either a local machine or a central recovery point server (RPS) with global, source-side deduplication. A destination can be an RPS, local folder, or remote shared folder. Add network CIFS/NFS shares, Office 365 Exchange or SharePoint online nodes, and create related tasks. Perform jobs such as backup, virtual standby, instant VM and replicate. Perform a simple restore or a bare metal recovery. Fully protect a broad range of platforms, including: Windows, Linux, Amazon EC2, Microsoft Azure, Office 365 (Exchange Online, SharePoint Online and OneDrive for Business), Microsoft Exchange, MS SQL, file servers, Microsoft IIS, Microsoft Active Directory, Oracle Database, PostgreSQL, VMware vSphere (agentless), Microsoft Hyper-V (agentless) and Nutanix AHV. Check out a customer success story here: https://www.arcserve.com/data-protection-resources/university-of-cambridge-institute-safeguards-reputation-and-business-continuity-with-arcserve/

Arcserve UDP Details
Languages Supported
German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified)
Product Description

Reliable, all-in-one disaster recovery and backup for cloud, virtual and physical workloads.


Seller Details
Seller
Arcserve
Company Website
Year Founded
1983
HQ Location
Eden Prairie, MN
Twitter
@Arcserve
14,302 Twitter followers
LinkedIn® Page
www.linkedin.com
503 employees on LinkedIn®

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Arcserve UDP Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is one of the main platforms that gives us all the data protection capabilities that we need for our intense workflow without having deep complexity that we do not need to implement on all staff. Its features are important for unifying protection across all workloads and simplifying them at scale. With its functions we manage to prepare all our infrastructures, thinking about the future, establishing the best data protection and disaster recovery for each type of workflow. In turn, making use of its heterogeneous image-based technology that provides security from any objective. Review collected by and hosted on G2.com.

What do you dislike?

The visual appearance is not the best on the market, it is good but not so much to be considered the best, its functionalities are, but this aspect needs to be improved so that it is totally the best platform in all its areas and does not have negative aspects. However, as a work team, we focus on improving our benefits and we achieve this through its powerful tools, and we do not focus on appearance. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Arcserve UDP is designed to proactively mix technologies so that you can completely simplify an infrastructure and run a mix of local, virtual, and SaaS-based systems and applications. It's a comprehensive solution that encompasses all of these diverse application environments, forgetting that organizations can be susceptible to downtime and data loss. It is also very effective in protecting critical data against damage or destruction with the least possible effort, simplifying the risk of regulations. It is a powerful solution with which you can strengthen business systems and applications. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We prevent data loss and prolonged downtime on cloud, on-premises, virtual, and SaaS-based workloads by using only one unified central management interface. We reduce downtime by validating recovery times and scores with automated testing and granular reporting. We accelerate time to value without the need for extensive training or additional professional services. Our entire system now scales upward as we keep turning capabilities on and off with no forklift upgrades or additional products. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Deduplication / virtual standby / instant VM

Some customers like to use virtual standby and replication to another data store. Many customers have multiple locations with data storage. The customers then replicate their backups over the WAN line. Review collected by and hosted on G2.com.

What do you dislike?

Activation / licensing after or during the installation is bad. Online or offline activation? An upgrade from an old version to a newer version usually leads to activation problems. The activation must be carried out several times offline / online. If none of this works, support has to be contacted. The german support could be a little better. I reported a lot of problems with customers where support should contact the customer directly. I was repeatedly contacted for questions. Most of the time I am no longer with the customer and cannot answer the questions. If the support had asked the customer directly, the questions would be answered immediately. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A good product for data backup. VMs or individual files can be easily restored. Arcserve UDP is easy to install and use. Unfortunately there are often problems with licensing / activation. But Arcserve Support will be happy to help and solve the problem very quickly. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Many customers use the normal function of UDP. However, some customers also like to use virtual standby and replication to another data store. Some customers save themselves the backup to tape Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

-easy Management console Overview

-many Features of doing backups from different type of Services

-easy recovery szenarios possible

-deduplication and compression works nice

-BMR szenarios worked best for me

-support hotline helps you in every situation (now in language german, but english is also no problem)

-you get regularly updates and service for the product

-the arcserve exchange granular restore tool is very helpful to extract some mails or things like that out of a mailbox

-the possiblity of doing a backup replication to a other RPS

-the RPS jumpstart feature

-arcserve backup software to to a tape backup (very helpful in the age of encryption trojans)

-the arcserve appliances with sophos

-the gui is arranged sensibly and logically

-the virtual standby feature ist useful for customers which don't use a cluster infrastructure (here you can easy switch on the backup vm of a productive machine)

-also the instant vm feature is nice to have because sometimes you need to know whether the backup works or not Review collected by and hosted on G2.com.

What do you dislike?

-the licensing method is complicated and error-prone

-the GUI ist not supported and functionally with every browser

-the knowledgebase in the internet could be more filled with useful articles

-you can not change the block size of a existing rps (for example when you want to speed up the tape backup)

-when you backup a VM and doing a virtual standyby vm then the name of the vhdx file ist named very senseless - that is a problem when these vm is going productive Review collected by and hosted on G2.com.

Recommendations to others considering the product:

the product is very versatile and reliable Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We solve the Backup strategy by many customers

-secure every infrastructure the customer has (no matter what kind of hypervisor or physically machine)

-we can also secure mailboxes hosted by a cloud provider

-the BMR option is very useful when changing the complette OS to an other physically machine

-secure and restore Exchange mailboxes/databases Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Arcserve UDP Applinace offers our customers complete protection with ransomware protection, backup and restore of Windows and LINUX systems wherever they are hosted, SLA testing, standby functions for physics and VMs and, in conjunction with Arcserve CA, HA functionality. Review collected by and hosted on G2.com.

What do you dislike?

Everything is ok so far, the support in India could be improved Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Due to the Corana crisis the world has become much more digital. There are more than just products from Microsoft. Collaboration tools are now open source. Backup for Postgres, MySQL and other DB is missing. The future is on the one hand Fog Computing and on the other hand LINUX, Docker and often Open Source. In my experience, Arcserve is not interested in the education market, where compliance is very important and backup and restore is a must. Arcserce has with the technologies of ASBU the possibility to backup meta data. I believe that Arcserve can develop a meta data tool for the data modeling of file systems and directory services based on the technology used there. Is - target comparisons of rights would be possible. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Backup and restore could be simplified. The reporting helps to quickly assess whether backups are OK. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The best product from arcserve ist the Backup Appliance with Sophos Securtiy, when you want a backup in house.

On the other hand you can use the backup to aws cloud an go with time. Review collected by and hosted on G2.com.

What do you dislike?

I dislike arcserves reputation on old IT admins who knows arcserve from the 90s.

The second point is the integration from arcserve to network monitoring software like PRTG Network Monitoring.

So whe have wirte a powershell script to integrate arcserve UDP to PRTG Network Protection, but this works semi-well. Other backup software products as Veeam One have a fully integration to PRTG Network Protection. So why not have arcserve this too? Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Arcserve is the right choise when you do backup in the DACH. So you can backup in the aws cloud without spending to much money and do a right backup with governance rules. So still the aws cloud in frankfurt does not gives your backup away in a other cloud and your backup is encrypted. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

You can easily do a backup with your own devices without spending so much money in your backupconcept.

And when you have enought money you can go with time and can get a all in one concept with backupappliance in house and hybrid cloud to get the disater recovery. Review collected by and hosted on G2.com.

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CI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

We use the product for data backup for most of our customers. Relatively simple handling, reliability and uncomplicated and quick access to support are important for us as a service provider and our customers. Deduplication saves large amounts of data storage, in practice savings of between 60% and 80% are feasible. The product is available free of charge for 30 days without any restrictions. This is of great help for test purposes, migrations or even for temporary data backup. Review collected by and hosted on G2.com.

What do you dislike?

We have had issues with product activation in the past but these have been resolved. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The RPS cannot be a domain member

2 independent data backup targets should be available, ideally an HDD / SSD storage and a tape library Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Despite extensive precautionary measures, one of our customers' data was encrypted with ransomware. The data could be easily restored from the backup because it was saved on tapes. This clearly shows that backing up to tapes is extremely important even today.

With virtual standby, downtimes can be reduced enormously. If a virtual or physical server has to be restored from the data backup, this takes a long time, depending on the size of the server. With virtual standby, the restoration to a virtual server is carried out immediately after the backup and is therefore available almost immediately in the event of an error. The incremental backup ensures small amounts of data to be transferred. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

When we were looking for a suitable backup product and didn't want to go straight back to the market leaders, we tested 6 products. Only UDP saved a complete LAB in the first test and then completely recovered it. All other products failed the first time because of drivers, libraries and the 40G backup backbone.

We back up every 15 min. into a storage server, this every 60 minutes into a fire protection storage server and then to backblaze at the weekend. Review collected by and hosted on G2.com.

What do you dislike?

the UI react slow an looks "oldschool" my personal feelling BUT if you need it remotely its the best way to do it "oldschool" because its fast over thin lines Review collected by and hosted on G2.com.

Recommendations to others considering the product:

it is important to test to understand the structure of the data handling. Then a concept is formed in the head all by itself. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thanks to the far-sighted licensing policy and the moderate costs, we can operate such a structure in a cost-saving manner.

With UDP, each storage server is completely autharkic to recover the entire data. Review collected by and hosted on G2.com.

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IT Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

very informative and helpful for using the software, highly recommend for anyone who would like to just learn more about what's possible. I really liked the labs to get hands-on with the software and the easy to follow the guide provided Review collected by and hosted on G2.com.

What do you dislike?

Bootcamp was great, the presenters are very knowledgable so nothing to show as a dislike Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Highly recommend joining a Bootcamp session and finding out more about the product and should you ever find you run into issues always consider contacting the Pre-sales support as they are a great bunch and can identify the issues which can be resolved by them. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I originally had issues whereby our backups would fail or take ages, after todays bootcamp I have now resolved the issue Review collected by and hosted on G2.com.

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IT Support Technician
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The GUI is really intuitive and easy to follow the flow of the console to create backup plans and ensure data integrity. Review collected by and hosted on G2.com.

What do you dislike?

sometimes there is more than one way to restore a file and there are vastly different results and speed of restore. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

setting up remote working during lockdown and the "new normal" - we have P2V'd a number of key workers machines onto onsite servers and then given VPN and RDP access to the remote workers who then use home internet. This then means that the hard, data intensive I/O commands are being done ONSITE and the user only transmits their RDP commands over their slow broadband. It has been a real lifesaver when data heavy operations like finance/Sage/Graphic design is being done. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

- price models - per user, per TB

- variety of the backup options Review collected by and hosted on G2.com.

What do you dislike?

- Interface!!! why one needs so many new windows, right clicks, etc

- the almost 2weeks outage when UDP was not accessible!!! (a month or so ago) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It"s a magic when Arcserve works, it's a bitch when it doesn't. Reliable solution but...men, get your hands on first than decide Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Backup of our +/- 150 users O365 environment.

No on premises HW needed Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This platform allows you to have data protection and recovery from any type of disaster. It has a technology backed by several elements that protects to and from any objective, and the tools cover all the needs of the company. Review collected by and hosted on G2.com.

What do you dislike?

The results we obtained have been satisfactory and the performance has increased but the learning curve of this software seems a bit high to us, if you can improve this a little, you can perform a faster handling of Acserve. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This platform will definitely provide the security you want to the entire database through backups and security copies, it is set up and literally forgets about the platform, although it has a high learning curve, it is much simpler than other software, totally recommended.

In addition to being a comprehensive security system and varied files with which we can maintain and use our documents whenever we need it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This platform is used in our company in data centers to obtain a backup and recovery from disasters of central and remote sites. We make backup copies and restorations of critical company data, virtual and physical machines, applications, among others. It has been very stable without any blockage. It is easier to use when compared to other platforms that the company has already implemented without positive results. Our work staff is calmer and has extensive time savings that we use in other areas of our company. Review collected by and hosted on G2.com.

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Customer Relationship Manager (CRM), Prokurist
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

With the Arcserve UDP software any IT environment can be backed up . It is scalable upwards or downwards to fit the needs of any system. Review collected by and hosted on G2.com.

What do you dislike?

New product enclosures are often under the radar. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

One of the oldest back companies in the business with decades of experience! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

UDP solves massive storage problems thanks to a robust depuplication and incremental forever. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Arcserve UDP is a simple and easy to Use Backup solution. It was easy to install and deploy in our VMware infrastructure. It is easy to backup and recover Windows and Linux nodes in our datacenter. You can easily manage your backup and also your restore Jobs. Also Reporting functionality is simple to configure. We are using Arcserve more then 10+ yeas (including Arcserve Backup, previus UDP Version 5.0; 6.0 und now current Version 7.0). Review collected by and hosted on G2.com.

What do you dislike?

Your correctly issued licences are somitems not in use. So your backup enviroment fails. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Backup and restore for Windows and Linux Nodes in VMware vSphere enviroment. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

You can access backups directly and even boot servers from the backup. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes license errors occur and therefore no backup is created. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very good mature product.

Try free trial. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

If the entire network is compromised, I can immediately reboot the network from the backup as virtual machines. Review collected by and hosted on G2.com.

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IT Manager and IT consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I think i'm using arcserve UDP everyday,

on all my customer i install UDP to protect server, vm, or client from dataloss or data corruption.

Sometimes UDP save me from Distater, and i can restore easily vm or Phisical with BMR tecnology.

sometimes i've used that tecnology to restore a Physical machine to an other with different hardware, and it was very impressive. Review collected by and hosted on G2.com.

What do you dislike?

integration with RHA

i don't like so much Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

i've solved bmr problem Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I really do not like this solution, as all i had with it was problems. Sure it does have a clean interface and when it works it works, but thats not enough. Review collected by and hosted on G2.com.

What do you dislike?

It needs my constant attention. I am the owner and IT guy in one person and i need a solution that works everyday. After some windows updates backups start failing and after hours of research why all i find is: Make a new job. And it works.And thats beyon annoying, as every few weeks it needs interaction where it just should work without supervision. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I use it as a small business all around server backup solution. Review collected by and hosted on G2.com.

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CC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Arcserve have done a lot with UDP to dispel any reservations I had with the legacy Arcserve Backup product from the CA days. There is an awful lot included in the product that is hidden behind paywalls with other offerings or that would necessitate multiple purchases. Review collected by and hosted on G2.com.

What do you dislike?

I do think there are some limitations around Arcserve's Cloud integration that would make them a less than viable option for certain environments, but what is here is more than adequate for the vast majority of use cases. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Backup, Availability, Sovereignty over SaaS Applications, Consolidation of vendors. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Arcserve UDP and Arcserve Backup is very stable. Review collected by and hosted on G2.com.

What do you dislike?

The notifications could be a bit clearer. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

At first administrating Arcserve UPD is easy and it runs very stable. Second, the recent free Arcserve mini Health Check was very insightful and helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We back up our entire virtual environment with all virtual machines with Arcserve UDP. Review collected by and hosted on G2.com.

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AL
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Learning about new backup technologies, impressed with the power of the software Review collected by and hosted on G2.com.

What do you dislike?

Can't really comment on what I dislike as I found the whole training process very positive Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Haven't yet started using the system, but will be in the near future Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The different methods available for backing up solutions Review collected by and hosted on G2.com.

What do you dislike?

A lot of information to take in for beginners Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

O365 backups were needed within the organisation. Realised I am now able to go ahead of the threshold O365 provide and now able to keep the back up in 3 locations Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I liked the presenters. They were warm and friendly, but concise. The pace of the session was well balanced. Review collected by and hosted on G2.com.

What do you dislike?

Nothing really. As a newcomer to the IT industry, in a non-technical role (PM) I wasn't expecting to understand much, although I was surprised how much of what was covered made at least some sense to me. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It sounds like a great product. It comes bundled with Intercept X which is very helpful. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

N/A. Currently don't have the knowledge to provide a detailed answer to this. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The upside is the Deduplication, the amount of disk space you can save for backups Review collected by and hosted on G2.com.

What do you dislike?

The RHA technology is a bit difficult to setup for the less skilled Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a no brainer, get on with Arcserve UDP Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Planning for a Disaster and being to recover quickly Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The setup is very simple and the interface is very intuitive when setting up the machines. Even when there is errors the error messages actually give good output so you can troubleshoot what went wrong. Review collected by and hosted on G2.com.

What do you dislike?

The only issues I ran into was the lack of support for linux (very limited) and the DR team when calling in was not the most educated. They lady we spoke to was just going from a booklet and seemed to not understand the deeper level of configuration. It worried me if we actually had a DR issue and needed support. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Sign up for the trial! You will see first hand how easy it is to implement and get started. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was able to sleep at night knowing we had reliable backups! The support for the normal backups was amazing and I would highly recommend them to anybody! Review collected by and hosted on G2.com.

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