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Azuga Fleet Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Azuga Fleet's ease of use impressive, enabling seamless vehicle information logging and integration. (33 mentions)
Users value the effective location tracking of Azuga Fleet, ensuring employee accountability and proper vehicle usage. (24 mentions)
Users value the tracking efficiency of Azuga Fleet, ensuring accountability and optimizing technician performance with precise data. (23 mentions)
Users value the driver monitoring feature for tracking employee time, vehicle use, and ensuring safety on the road. (20 mentions)
Users value the excellent GPS accuracy of Azuga Fleet, enabling effective real-time tracking and management of vehicles. (18 mentions)
Users wish for faster GPS tracking and additional features like eDVIR access and historical mileage data. (14 mentions)
Users report technical issues such as battery drain and unexpected device shutdowns, impacting overall usability. (12 mentions)
Users experience data inaccuracy issues with Azuga Fleet, affecting mileage tracking and historical insights. (7 mentions)
Users experience connectivity issues with Azuga Fleet, needing to unplug devices for proper synchronization and functionality. (6 mentions)
Users experience inaccurate tracking with Azuga Fleet, leading to challenges in monitoring vehicle locations and routes. (6 mentions)
Users experience issues with reporting problems, feeling unsupported and facing delays in corrections and notifications. (6 mentions)
Users express concerns over poor customer support, highlighting slow responses and difficulty resolving billing issues. (5 mentions)

Top Pros or Advantages of Azuga Fleet

1. Ease of Use
Users find Azuga Fleet's ease of use impressive, enabling seamless vehicle information logging and integration.
See 33 mentions

See Related User Reviews

JC

Joe C.

Small-Business (50 or fewer emp.)

5.0/5

"A great tool for keeping track of all our vehicle repairs, and tracking the delivery drivers"

What do you like about Azuga Fleet?

The ease of logging our vehicle's information.

Timothy S.
TS

Timothy S.

Small-Business (50 or fewer emp.)

5.0/5

"A good service with great extensibility"

What do you like about Azuga Fleet?

Azuga has an easy-to-use platform that won't break the bank. One of the big differentiators is the API, which allows the integration of driver data an

2. Location Tracking
Users value the effective location tracking of Azuga Fleet, ensuring employee accountability and proper vehicle usage.
See 24 mentions

See Related User Reviews

Kody E.
KE

Kody E.

Small-Business (50 or fewer emp.)

5.0/5

"When? Where? and How?"

What do you like about Azuga Fleet?

The ability to track and look back at the history of where my vehicles are and who is driving them.

JM

Joe M.

Mid-Market (51-1000 emp.)

5.0/5

"Helps keep track of your employees"

What do you like about Azuga Fleet?

It is easy to track my employees to verify that they spend the correct amount of time on each job and that they also do not use the work vehicle for p

3. Tracking Efficiency
Users value the tracking efficiency of Azuga Fleet, ensuring accountability and optimizing technician performance with precise data.
See 23 mentions

See Related User Reviews

KP

Kari P.

Small-Business (50 or fewer emp.)

5.0/5

"Everything for your vehicles all in one place"

What do you like about Azuga Fleet?

I am able to see where drivers are at all times along with knowing if they are speeding. My favorite part is that I can add in when services are done

Verified User
U

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Azuga Fleet Tracking"

What do you like about Azuga Fleet?

We have had some collegues not spending enough time at accounts and claiming they are but with this app we have been able to confirm when the vehicle

4. Driver Monitoring
Users value the driver monitoring feature for tracking employee time, vehicle use, and ensuring safety on the road.
See 20 mentions

See Related User Reviews

Kody E.
KE

Kody E.

Small-Business (50 or fewer emp.)

5.0/5

"When? Where? and How?"

What do you like about Azuga Fleet?

The ability to track and look back at the history of where my vehicles are and who is driving them.

JM

Joe M.

Mid-Market (51-1000 emp.)

5.0/5

"Helps keep track of your employees"

What do you like about Azuga Fleet?

It is easy to track my employees to verify that they spend the correct amount of time on each job and that they also do not use the work vehicle for p

5. GPS Accuracy
Users value the excellent GPS accuracy of Azuga Fleet, enabling effective real-time tracking and management of vehicles.
See 18 mentions

See Related User Reviews

SC

Sonia C.

Small-Business (50 or fewer emp.)

5.0/5

"Great product and excellent customer service!"

What do you like about Azuga Fleet?

Azuga has excellent GPS and over-the-road camera monitoring to manage the fleet from your phone and computer. With Azuga, you can customize reports to

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Azuga is easy to use and accurately controls our commercial fleet"

What do you like about Azuga Fleet?

Accurate GPS location, user friendly, and great way to track and record fleet maintenance and repair records.

Top Cons or Disadvantages of Azuga Fleet

1. GPS
Users wish for faster GPS tracking and additional features like eDVIR access and historical mileage data.
See 14 mentions

See Related User Reviews

TR

thomas r.

Mid-Market (51-1000 emp.)

5.0/5

"Fleet Manager"

What do you dislike about Azuga Fleet?

Not being able to see what the mileage is on a past date. When a vendor puts the wrong mileage on a work order it would help signifcantly if we could

KP

Kari P.

Small-Business (50 or fewer emp.)

5.0/5

"Everything for your vehicles all in one place"

What do you dislike about Azuga Fleet?

I can't really think of anything that I dislike about this so far. It would be nice if the GPS tracking was a little quicker but it works just fine.

2. Technical Issues
Users report technical issues such as battery drain and unexpected device shutdowns, impacting overall usability.
See 12 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Azuga GPS is great for managing equipment"

What do you dislike about Azuga Fleet?

That it is a continual draw on the battery

Joseph M.
JM

Joseph M.

Enterprise (> 1000 emp.)

4.5/5

"Very helpful and easy to access"

What do you dislike about Azuga Fleet?

Sometimes the device will go off without any reason but it is a quick fix

3. Data Inaccuracy
Users experience data inaccuracy issues with Azuga Fleet, affecting mileage tracking and historical insights.
See 7 mentions

See Related User Reviews

TR

thomas r.

Mid-Market (51-1000 emp.)

5.0/5

"Fleet Manager"

What do you dislike about Azuga Fleet?

Not being able to see what the mileage is on a past date. When a vendor puts the wrong mileage on a work order it would help signifcantly if we could

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I’ve used Azuga for a few years user friendly"

What do you dislike about Azuga Fleet?

I don't like when you are on one truck and hit back to the prior day it skips 2 days

4. Connectivity Issues
Users experience connectivity issues with Azuga Fleet, needing to unplug devices for proper synchronization and functionality.
See 6 mentions

See Related User Reviews

CC

Cody C.

Enterprise (> 1000 emp.)

4.5/5

"Great app to ensure safety of drivers"

What do you dislike about Azuga Fleet?

Sometimes the bluetooth connection to the vehicles take a long time to sync even though there are no other trucks running or around the area.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Azuga is a very useful tool!"

What do you dislike about Azuga Fleet?

I do not like that the camera will not work without someone connecting it to the vehicle.

5. Inaccurate Tracking
Users experience inaccurate tracking with Azuga Fleet, leading to challenges in monitoring vehicle locations and routes.
See 6 mentions

See Related User Reviews

Jeremy H.
JH

Jeremy H.

Small-Business (50 or fewer emp.)

4.5/5

"Best vehicle tracker system."

What do you dislike about Azuga Fleet?

I wish you could track the used route better if you are trying to figure out where that vehicle was at a certain time.

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Good"

What do you dislike about Azuga Fleet?

Sometimes the location for the trucks freeze so it's not 100% guaranteed that you'll know where they are

6. Reporting Issues
Users experience issues with reporting problems, feeling unsupported and facing delays in corrections and notifications.
See 6 mentions

See Related User Reviews

Lisa B.
LB

Lisa B.

Small-Business (50 or fewer emp.)

5.0/5

"Fleet Management at My Fingertips"

What do you dislike about Azuga Fleet?

The reports could be easier to navigate. They are not super difficult but could be a little easier

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Bad billing and customer service experience"

What do you dislike about Azuga Fleet?

Cameras are easy to disconnect without disconnecting the GPS. There is no real time alerts that both the GPS and camera system have been disconnected/

7. Poor Customer Support
Users express concerns over poor customer support, highlighting slow responses and difficulty resolving billing issues.
See 5 mentions

See Related User Reviews

Verified User
A

Verified User

Mid-Market (51-1000 emp.)

0.0/5

"Bad billing and customer service experience"

What do you dislike about Azuga Fleet?

Cameras are easy to disconnect without disconnecting the GPS. There is no real time alerts that both the GPS and camera system have been disconnected/

KK

Krisi K.

Mid-Market (51-1000 emp.)

2.5/5

"Reps do not get back to you in timely manner"

What do you dislike about Azuga Fleet?

the reps, they do not get back to you in a timely manner

Azuga Fleet Reviews (193)

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Reviews

Azuga Fleet Reviews (193)

View 1 Video Reviews
4.7
193 reviews
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Vanessa A.
VA
Front Office Manager
Construction
Small-Business (50 or fewer emp.)
"Reliable and Easy to Navigate system."
What do you like best about Azuga Fleet?

This product is very easy to use and offers a variety of reports for the fleet. It provides real-time tracking of vehicles and delivers clear video footage. Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

The battery drains too quickly, so I have to keep it plugged in almost all the time to use it. Additionally, the dashboard camera keeps falling off, which is quite frustrating because I have to keep reattaching it. Review collected by and hosted on G2.com.

Response from Azuga Fleet of Azuga Fleet

Hi Vanessa! Thank you so much for taking the time to share your experience! We’re really glad to hear that the system has been easy to navigate and that the real-time tracking and video clarity have been helpful for your fleet.

We're sorry to hear about the issues you’ve run into with the battery life and the dashcam not staying in place. That’s definitely not the experience we want you to have. If you haven’t already, our support team would be happy to help troubleshoot or look into replacement options to make sure your camera setup is secure and performing the way it should.

We’re also glad the dashboard camera has been useful, especially in such a stressful situation with a stolen vehicle. Knowing it helped in that scenario means a lot to us.

Thanks again for your feedback!

-The Azuga Team

Christin K.
CK
Office Manager
Small-Business (50 or fewer emp.)
"WORST CUSTOMER SERVICE EVER"
What do you like best about Azuga Fleet?

I do not like this company at all. They are by far the worst company I have dealt with. Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

This review will likely not get posted considering the reviews here are far from what I have read on google. BUT, This company is the worst I have ever worked with. We have been back and forth with Azuga for 10months on all of the issues with their equipment. We have had 0 resolution from their support team and have had to figure out 99% of the issues on our own.

My advice would be to NEVER use this company. They were and still are very responsive when it comes to selling their product with all the spam emails, but you will wait DAYS and in my case WEEKS before getting a call back when you have an issue with their product. When you finally do get a call back the person will have little to no knowledge about their own products and will keep guessing as to what is wrong. They will throw it back on you that it is installed wrong, then to find out that you never got the correct equipment in the first place. (NOTE: if your truck runs a PTO you need a completely different device). Once you install the "correct" devices the amount of "false alerts" will increase 10 fold. We have tried to test the system by purposefully jamming up our brakes to see if it will trigger an actual event, it doesn’t. For the month of April alone my system has thrown 770 alerts, of which 60 were either correct or could have been a close call. The majority of the alerts are when my truck doesn’t even have a driver in the cab.

I am currently waiting for a response on my refund, I was promised I would have a response by the end of the day for the last 3 business days…. My guess is that they are going to refuse my refund and I will have to get my lawyers involved. Review collected by and hosted on G2.com.

Response from Tami Strand of Azuga Fleet

Hi Christin,

I am truly sorry to hear about your experience and the frustrations you’ve faced with our service and equipment. This is not the level of support or reliability we strive to provide, and I can understand how discouraging it must have been to feel like you weren’t getting clear answers or timely resolutions.

I want to assure you that your concerns are being heard and taken seriously. I’d like the opportunity to connect directly, review the issues you’ve experienced in detail, and ensure you get the resolution you deserve. Please reach out to us at customercare@bridgestone.com so we can prioritize your case.

Your feedback is valuable in helping us identify where we’ve fallen short and where we need to improve. While I regret that your experience has not reflected the standards we aim for, I appreciate you taking the time to share it with us.

Jeremy H.
JH
Region 6 Director
Small-Business (50 or fewer emp.)
"Best vehicle tracker system."
What do you like best about Azuga Fleet?

It is great to know where all of your fleet is located at any time. We are a public utility, and during an emergency we utilize Azuga Fleet to identify the closest vehicle to respond as quickly as possible. Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

I wish you could track the used route better if you are trying to figure out where that vehicle was at a certain time. Review collected by and hosted on G2.com.

Response from Tami Strand of Azuga Fleet

Hi Jeremy,

Thank you for your thoughtful review! It's made our day to hear that Azuga helps your team respond quickly during emergencies. We’re glad to play a role in supporting such an important responsibility.

We appreciate your feedback about route tracking and agree it’s an area with room to grow. Input like yours helps us continue to improve and deliver even more value to teams like yours.

Thanks again for trusting Azuga. We’re grateful to support the important work you do!

Kevin Naim M.
KM
Regional Director of Operations
Mid-Market (51-1000 emp.)
"Great equipment experience"
What do you like best about Azuga Fleet?

As a regional director, I am blessed to to check on my fleet at anytime from anywhere. At home, at work, just hanging out. I can always see what my team is doing. Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

I really don’t have a dislike. Nothing comes to mind Review collected by and hosted on G2.com.

Response from Azuga Fleet of Azuga Fleet

Hi Kevin! Thank you for the 5-star review! We’re really glad to hear that having access to your fleet from anywhere has made such a difference in your day-to-day. Being able to quickly check in really is one of the biggest benefits, and it’s great to know it’s helping you stay connected with your team.

We also appreciate you sharing how the app supports your patrol oversight. Having that real-time visibility into who’s where and when can make operations run so much smoother, and we’re happy it’s giving you that peace of mind.

Thanks again for taking the time to share your experience. We’re here anytime you need us!

-The Azuga Team

Pete S.
PS
Assistant Business Development Director
Enterprise (> 1000 emp.)
"Azuga Fleet for small company"
What do you like best about Azuga Fleet?

We’re a smaller operation, about 10 trucks. But the features in the app are super easy to use and are very helpful for our managers to take care of their own equipment Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

Don’t have much negative to say. This is a great product Review collected by and hosted on G2.com.

Response from Tami Strand of Azuga Fleet

Thanks for sharing your experience! We’re glad to hear that Azuga is helping your team stay organized and giving managers an easy way to keep tabs on their trucks. Knowing we’re helping your business run more smoothly and save money really makes our day!

Thanks again for trusting Azuga to support your fleet. We’re excited to keep helping your business grow!

AR
Hybrid Tech
Small-Business (50 or fewer emp.)
"Very helpful to improve your alertness on the road"
What do you like best about Azuga Fleet?

What i like is that you can check your score on the daily basis to see where you can improve your skills on the road Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

What i dislike is that when other drivers cut you ofd and make you hit the brakes a little harder and it brings down your score drastically. Review collected by and hosted on G2.com.

Response from Tami Strand of Azuga Fleet

Hi Ariel,

Thanks so much for your 5-star review! It’s great to hear that checking your daily score helps you stay more aware behind the wheel. We love knowing our tools can make that kind of difference in your day.

We also understand how frustrating it can be when other drivers force sudden braking that impacts your score. Feedback like yours helps us keep refining the system so it better reflects real-world driving situations.

We really appreciate you sharing your experience and for prioritizing safety on the road!

Steve  P.
SP
Pest control technician
Enterprise (> 1000 emp.)
"Azuga fleet feedback"
What do you like best about Azuga Fleet?

Suga Fleet helps me identify all my potential driving areas that need improvement, such as speed and erratic driving. Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

It doesn’t take into consideration when someone pulls out in front of you and you have to brake really hard, which obviously gives you a ding on hard braking. Review collected by and hosted on G2.com.

Response from Tami Strand of Azuga Fleet

Hi Steve,

Thanks for taking the time to leave a 5-star review! It’s rewarding to know our tools are making a real impact by helping you spot areas for improvement and keep your driving on track. We also appreciate your note about hard braking in unavoidable situations. Feedback like yours is invaluable as we continue refining our scoring to better reflect real-world driving.

Thanks again for sharing your experience and for prioritizing safety every day!

BW
General Manager Fleet and Delivery Manager
Mid-Market (51-1000 emp.)
"Route App Review"
What do you like best about Azuga Fleet?

What I like best about the APP is It is user friendly and has ease of functionality. I believe the APP is applicable to any number of Driver / Delivery Route needs and would recommend the APP for other companies. Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

There are some technical issues with the mapping and orientation of the designated routes. The mapping can reorganize the pins frequently too, especially when adding new data. Review collected by and hosted on G2.com.

Response from Azuga Fleet of Azuga Fleet

Hi Brian! Thank you for sharing your feedback and for the 5-star review! It’s great to hear that the app has been easy to use and flexible enough to support different routing needs. We really appreciate your recommendation - hearing that you’d suggest it to others means a lot.

We're sorry you’ve run into issues with mapping and route orientation. That kind of unpredictability can definitely disrupt your workflow, and your note about pins reorganizing when new data is added is helpful for our team to know. We’re always working on improving accuracy and stability, so feedback like this goes straight into making the app better.

I’m glad the detailed toolbars have been valuable for you as well. Thanks again for taking the time to leave a thoughtful review. We appreciate it, and we’re here anytime you need support.

-The Azuga Team

Verified User in Professional Training & Coaching
UP
Mid-Market (51-1000 emp.)
"Azuga is a very useful tool!"
What do you like best about Azuga Fleet?

I like that it keeps track of my speed to hold me accountable. Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

I do not like that the camera will not work without someone connecting it to the vehicle. Review collected by and hosted on G2.com.

Response from Tami Strand of Azuga Fleet

Thank you for taking the time to share your feedback! We’re so glad to hear that Azuga helps you stay accountable on the road and makes it easier to track the vehicles you’ve used, that’s exactly the kind of support we aim to provide.

We also appreciate your note about the camera setup. We understand it can be inconvenient when extra steps are required, and feedback like this helps us identify ways to make the experience smoother in the future.

RS
Kinship Care Coordinator
Mid-Market (51-1000 emp.)
"Thank you for Safety"
What do you like best about Azuga Fleet?

It keeps me safe while I am driving to my visits. Review collected by and hosted on G2.com.

What do you dislike about Azuga Fleet?

The camera makes me a little nervous when I’m driving Review collected by and hosted on G2.com.

Response from Tami Strand of Azuga Fleet

Hi Roshaunda,

Thank you so much for sharing your experience! We're glad to hear that Azuga is helping you feel safer on the road and supporting you during your visits, that’s exactly what we aim for. We understand that having a camera in the vehicle can take some getting used to, and we truly appreciate your openness about that.

Thanks again for being part of the Azuga family!

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