Avalara Reviews & Product Details

It’s quick turnaround to stamp the appropriate tax calculation on each invoice. Review collected by and hosted on G2.com.

The customer service provided by individual customer success managers. It feels like it’s a high turnover, and when we interact with them we feel we have been given false promises to look into things. The customer service with support is sometimes hard to deal with over the phone due to the accents as the call centers are clearly in India Review collected by and hosted on G2.com.

I am newer to using Avalara however so far the process has been smooth. We recently went through our renewal and there was no hard sell for new services. I look forward to using Avalara more to research sales tax and ensure our systems are updated. Review collected by and hosted on G2.com.

I wish they would give more support on use case scenarios. At this event I am just learning about Avalara Aviation and that should have been demoed at our renewal as it is great! Review collected by and hosted on G2.com.

I really appreciate how Avalara streamlines our sales tax filing, making the entire process much more efficient by saving a tremendous amount of labor. The system allows us to file our tax returns accurately and quickly across numerous jurisdictions, which is incredibly valuable for our business operations. This efficiency in managing sales tax responsibilities has had a positive impact on our business workflow. Additionally, I am pleased with how Avalara assists us in accurately billing our clients for sales tax and supports the preparation and filing of our sales tax returns in multiple jurisdictions. Given its excellent performance, I would easily give Avalara a top score of 10 out of 10, as it has proven to be the best product on the market for us. Review collected by and hosted on G2.com.

We do not have any problems with Avalara Review collected by and hosted on G2.com.

I appreciate that Avalara meets all my sales tax needs as a full solution that includes integration with my ERP, accurate tax calculations, exemption management, and handling returns filing and remittance. It's great that I never again have to file a state sales tax return manually; it just happens now, saving me many days of work. The people at Avalara are fun, which adds a nice touch to the experience. I find it easy to use, thanks to my prior experience, and I’m glad it's integrated with Epicor Kinetic. Review collected by and hosted on G2.com.

As with most software/services, front line support is hit or miss. Sometimes good, and sometimes poor. Having a process for experienced users to bypass front line support and immediately go to higher level support. Review collected by and hosted on G2.com.

I love that Avalara has experts to know all the state laws when it comes to sales tax. With the addition of economic nexus, our state collection requirements more than doubled and Avalara helped us to get compliant in all the states we needed to. They had a nice tracker and dashboard to make it easy and clear where and when we needed to get registered. Don't forget about the ever changing tax rules like the retail delivery fees some states have added (with more along the way) and all the jurisdictional tax rate updates...they are on it and have the rules implemented for clean collection and filing. They have just saved us so much headache and hours of trying to keep up with all of it. Review collected by and hosted on G2.com.

Customer support could use some work. I understand there are thousands, if not more, of clients probably constantly reaching out for help so do understand the delays that can be had, but some of the responses we get are just the canned, "out of the handbook", responses that do not really offer any help. Yes, I can go to the Help Center and get the same response, but I went to support for a more personal touch, if you will. I do still get my answers, for the most part, but sometimes it takes a little while to get there. Review collected by and hosted on G2.com.

I like how Avalara makes tax management easy by providing timely updates on recent tax rule changes. The automated calculations save time and reduce errors, allowing me to focus more on my core work rather than worrying about tax changes and calculations. Avalara supports us in maintaining ECM with our ECM Pro subscription, significantly saving time in tax calculation and return filing processes. I appreciate that taxes can be calculated with a single click, and once an invoice is prepared, the tax is automatically calculated. This eliminates the need to worry about tax rates, which is incredibly convenient. Also, it helps in obtaining SST in any new state where we cross the threshold. Review collected by and hosted on G2.com.

The user experience can sometimes feel complex, and faster support responses would be helpful. Improving these areas would make Avalara even more efficient. Review collected by and hosted on G2.com.

Easy to use, with a great support center. Returns are straightforward to reconcile and file, which makes the whole process much smoother. Review collected by and hosted on G2.com.

Sometimes, more complex issues are hidden behind the simple interface, and it can be hard to figure out why something isn’t working the way I intended. Review collected by and hosted on G2.com.

I like the ease of use. It's very user friendly. I also like all the detail that can be provided related to any question I might have regarding tax calculation and returns Review collected by and hosted on G2.com.

Not so much Avalara, but whenever I submit a case, the person that replies seems to miss key points that I've already provided in either the body of the case or any attachments I've already provided Review collected by and hosted on G2.com.

Avalara is a very useful tool that helps me throughout my entire tax compliance journey. From registration to filing the return and paying any open balances, Avalara helps me every step of the way. It's easy to implement, use, and is very intuitive in the tax space. Review collected by and hosted on G2.com.

N/A. I like most if not all aspects of Avalara. Review collected by and hosted on G2.com.

I don't like anything about Avalara. Would not recommend this product. Review collected by and hosted on G2.com.

Software issues, lack of accountability, no real support, predatory pricing terms, and a general lack of knowledge from the Account Managers—overall, a terrible company to partner with on such an important issue.

In one month, they caused $100k+ in sales tax reporting discrepancies and missed sales transactions in Avalara. They won’t ensure a resolution and only about pushing you to purchase higher tiers. You're lucky if the Account Manager knows anything about the product to apply it to your business case.

They’re getting themselves ready to go public again, so they’re trying to make operations look better than they are. Don’t let anyone fool you—this company is consistently the wrong decision. Go with Vertex if you are at the enterprise level. Review collected by and hosted on G2.com.