# Avalara vs Vertex Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Avalara excels in automating tax calculations, making it a favorite for users who appreciate its ability to seamlessly integrate with existing systems. One user noted, "It automatically completes accurate, required taxes through integrations with our existing infrastructure," highlighting its efficiency in handling tax changes without manual intervention.
- **Users say** that Vertex offers a user-friendly interface that simplifies navigation and reporting. Reviewers appreciate the ease of running reports to obtain precise information, with one stating, "I like that I am able to run reports that give me the exact information I need," which enhances their overall experience with the software.
- **According to verified reviews** , Avalara's implementation process is often praised for its straightforward setup, allowing users to quickly get up and running. A recent user mentioned, "It is easy to use and once setup and understand it is something that only needs to be reviewed for accuracy," indicating a smooth onboarding experience.
- **Reviewers mention** that Vertex has a strong track record in tax calculation and reporting, especially for users with global operations. One long-term user shared, "We have been using Vertex for the past 10+ years for tax calculation and reporting for the USA. It exceeded our expectations, and now, we are planning to use it globally," showcasing its reliability over time.
- **Users highlight** that while Avalara has a solid performance in sales tax automation, it faces challenges in areas like support quality, with some noting that "the quality of support" could be improved. This feedback suggests that users may encounter difficulties when seeking assistance.
- **G2 reviewers indicate** that Vertex tends to perform better in terms of user support and overall satisfaction, with many users appreciating the responsiveness and helpfulness of their support team. One reviewer stated, "It is easy to navigate," which reflects positively on the overall user experience and support structure.



---
## Frequently Asked Questions

### What is the difference between Avalara vs Vertex?

Vertex stands out from Avalara with higher reviewer satisfaction across ratings, support, and setup, and is favored for enterprise use.

| [Avalara](https://www.g2.com/products/avalara/reviews) | [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) |
| --- | --- |
| 4.0/5 (826 reviews) | 4.4/5 (467 reviews) |
| Mid-Market | Enterprise |
| 7.2 | 7.7 |
| 6.8 | 7.7 |
| Ease of Use (109 all-time mentions) | Ease of Use (39 all-time mentions) |



### How do the pricing models of Avalara and Vertex compare?

Vertex is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Avalara.

- **Avalara:** In recent reviews, many cite Avalara as expensive, with 26 all-time mentions of high cost and concerns about annual price increases.
- **Vertex:** Reviewers describe Vertex as offering strong value, with positive sentiment on pricing and only occasional concerns about cost for advanced tools.
- **Switching reasons:** Recent Avalara reviewers mention switching to Vertex at the enterprise level due to dissatisfaction with Avalara's pricing and support.



### What are the best alternatives to Avalara and Vertex?

TaxJar, Sovos, and Vertex are the top alternatives to Avalara.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Avalara](https://www.g2.com/products/avalara/reviews) | 4.0/5 (826 reviews) | Mid-Market | Expensive, price increases noted | Ease of Use (109 all-time mentions) |
| [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) | 4.4/5 (467 reviews) | Enterprise | Strong value, occasional cost concerns for advanced tools | Ease of Use (39 all-time mentions) |
| [TaxJar](https://www.g2.com/products/taxjar/reviews) | 4.7/5 (252 reviews) | Small-Business | — | Ease of Use |
| [Sovos](https://www.g2.com/products/sovos/reviews) | 4.2/5 (92 reviews) | Mid-Market | — | Compliance |



### Which Sales Tax and VAT Compliance features should I prioritize when comparing Avalara and Vertex?

Buyers should prioritize Sales Tax calculation, Ease of Use, Integration capabilities, Customer Support, and Automation when comparing Avalara and Vertex.

- **Sales Tax:** Avalara (33 all-time mentions), Vertex (13 all-time mentions)
- **Ease of Use:** Avalara (109 all-time mentions, 8.0 score), Vertex (39 all-time mentions, 8.1 score)
- **Integrations:** Avalara (39 all-time mentions), Vertex (12 all-time mentions)
- **Customer Support:** Avalara (48 all-time mentions, 6.8 score), Vertex (29 all-time mentions, 7.7 score)
- **Automation:** Avalara (44 all-time mentions), Vertex (24 all-time mentions)



### What are the pros and cons of Avalara vs Vertex?

Avalara's headline strength is ease of use, while Vertex is strongest in overall reviewer satisfaction and support.

- **Avalara strengths:** Ease of Use (109 all-time mentions), Tax Automation (84), Ease of Filing (50), Integrations (39), Time-saving (40)
- **Avalara trade-offs:** Poor Customer Support (92 all-time mentions), Improvement Needed (66), Expensive (26), Tax Issues (39)
- **Vertex strengths:** Ease of Use (39 all-time mentions), Customer Support (29), Tax Automation (24), Reliability (16), Accuracy (13), Customization (12)
- **Vertex trade-offs:** Improvement Needed (45 all-time mentions), Complex Interface (29), Difficulty (22), Poor Customer Support (22), Technical Issues (16)



### Is Avalara or Vertex better for small businesses?

Avalara is better suited for small businesses, as reflected by its mid-market and small-business reviewer base and positive sentiment on ease of use and setup.

- **Avalara:** Mid-Market is the largest segment, with recent small-business reviewers highlighting ease of use and straightforward setup for small teams.
- **Vertex:** Enterprise is the largest segment, with reviewers noting its suitability for larger organizations and more complex needs.



### Which Sales Tax and VAT Compliance platform has better integrations?

Avalara is favored for integrations, with more reviewer-cited integration mentions and broader third-party tool coverage.

- **Avalara:** NetSuite (21 all-time mentions), Shopify (14), QuickBooks Online (6)
- **Vertex:** SAP, Ariba, and ERP integrations are cited in recent reviews, with 12 all-time mentions for integrations overall.



### How do Avalara and Vertex compare on customer support?

Vertex outperforms Avalara on Quality of Support by a material margin, with a 0.9-point higher score (7.7 vs 6.8).

- **Avalara:** Reviewers frequently cite slow response times and unresolved issues, with 92 all-time mentions of poor customer support.
- **Vertex:** Reviewers highlight knowledgeable support and prompt issue resolution, with 29 all-time mentions of strong customer support and a 7.7 support score.



### Which is easier to implement, Avalara or Vertex?

Vertex is rated higher for Ease of Setup, with a 0.5-point advantage (7.7 vs 7.2), and also leads on Ease of Admin.

- **Avalara:** Reviewers describe setup as generally straightforward, especially for small and mid-market teams, but note occasional complexity and unclear implementation steps.
- **Vertex:** Reviewers consistently report easy setup, especially for enterprise and global deployments, and praise its admin experience (8.4 score).



### Which product has better Sales Tax?

Vertex is rated higher for Sales Tax, with stronger accuracy and automation sentiment in recent reviews.

- **Avalara:** Sales Tax is the most frequently mentioned feature (33 all-time mentions), with reviewers citing automation and accuracy but also noting occasional tax issues.
- **Vertex:** Sales Tax is a core strength (13 all-time mentions), with reviewers highlighting accuracy, automation, and confidence in compliance, supported by a higher Meets Requirements score (8.3 vs 8.1).



| | Avalara | Vertex | 
|---|---|---|
| **Star Rating** | 4.0 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 826 | 466 | 
| **Largest Market Segment** | Mid-Market (50.1% of reviews) | Enterprise (56.4% of reviews) | 
| **Entry Level Price** | $69.00 1 State Per Month | No pricing available | 

---
## Top Pros & Cons

### Avalara

Pros:
- Ease of Use (109 reviews)
- Tax Automation (55 reviews)

Cons:
- Improvement Needed (66 reviews)
- Poor Customer Support (52 reviews)

### Vertex

Pros:
- Ease of Use (65 reviews)
- Customer Support (47 reviews)

Cons:
- Improvement Needed (72 reviews)
- Complex Interface (48 reviews)

---
## Ratings Comparison
| Rating | Avalara | Vertex | 
|---|---|---|
  | **Meets Requirements** | 8.1 (501 reviews) | 8.3 (141 reviews) | 
  | **Ease of Use** | 7.9 (648 reviews) | 8.1 (362 reviews) | 
  | **Ease of Setup** | 7.2 (472 reviews) | 7.7 (292 reviews) | 
  | **Ease of Admin** | 7.5 (293 reviews) | 8.4 (80 reviews) | 
  | **Quality of Support** | 6.7 (499 reviews) | 7.7 (138 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.1 (299 reviews) | 8.2 (105 reviews) | 
  | **Product Direction (% positive)** | 7.6 (497 reviews) | 7.9 (138 reviews) | 

---
## Pricing

### Avalara

#### Entry-Level Pricing

Plan: Core Compliance + SST Services

Price: $69.00 1 State Per Month

Description: Everything in the Core Compliance plan plus free state-funded services in up to 25 states for qualified sellers.
*Annual revenue less than $50M; Limited integrations

Key Features:
- Everything in Core Compliance package
- SST program enrollment
- State-sponsored registration in participating SST states

[Browse all 3 editions](https://www.g2.com/products/avalara/pricing)

#### Free Trial

Yes

### Vertex

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Cross Border E-Commerce

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 6.8/10 | 17 |
| **Vertex** | N/A | N/A |

#### Global Shipping

| Feature | Avalara | Vertex | 
|---|---|---|
| **Integration** | 8.0 (16 reviews) | Not enough data | 
| **Reporting** | 7.3 (17 reviews) | Not enough data | 
| **Labels** | 6.7 (16 reviews) | Not enough data | 
| **Returns** | 7.1 (16 reviews) | Not enough data | 

#### Payments and Pricing

| Feature | Avalara | Vertex | 
|---|---|---|
| **Global Tax** | 6.9 (15 reviews) | Not enough data | 
| **Currency** | 6.6 (16 reviews) | Not enough data | 
| **Payment Methods** | 7.2 (17 reviews) | Not enough data | 
| **Cost** | 6.7 (16 reviews) | Not enough data | 
| **Pricing** | 6.2 (17 reviews) | Not enough data | 

#### Global ecommerce management

| Feature | Avalara | Vertex | 
|---|---|---|
| **Compliance** | 7.3 (16 reviews) | Not enough data | 
| **Delivery Tracking** | 7.0 (15 reviews) | Not enough data | 
| **Risk** | 7.3 (16 reviews) | Not enough data | 
| **Documents** | 7.1 (15 reviews) | Not enough data | 

#### Portals

| Feature | Avalara | Vertex | 
|---|---|---|
| **Marketplaces** | 7.0 (14 reviews) | Not enough data | 
| **Branding** | 6.3 (14 reviews) | Not enough data | 
| **Omnichannel** | Feature Not Available | Not enough data | 

### Sales Tax and VAT Compliance

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 7.2/10 | 251 |
| **Vertex** | 8.0/10 | 41 |

#### Tracking

| Feature | Avalara | Vertex | 
|---|---|---|
| **Sales Tax** | 8.3 (222 reviews) | 8.9 (37 reviews) | 
| **VAT** | 6.5 (140 reviews) | 8.2 (22 reviews) | 
| **GST** | 6.8 (139 reviews) | 7.7 (20 reviews) | 
| **Exemptions** | 7.7 (179 reviews) | 8.3 (27 reviews) | 
| **Adjustments** | 7.3 (160 reviews) | 7.7 (22 reviews) | 
| **Localization** | 7.7 (165 reviews) | 8.0 (24 reviews) | 
| **Consumer Use Tax** | Not enough data | Not enough data | 

#### Integrations

| Feature | Avalara | Vertex | 
|---|---|---|
| **Integrations** | 7.1 (189 reviews) | 7.9 (30 reviews) | 

#### Remittance

| Feature | Avalara | Vertex | 
|---|---|---|
| **Returns** | 7.8 (195 reviews) | 8.9 (29 reviews) | 
| **Notifications** | 7.1 (165 reviews) | 8.2 (27 reviews) | 
| **Global/Cross Borders** | 6.2 (141 reviews) | 7.4 (19 reviews) | 
| **Analytics** | 7.2 (157 reviews) | 7.3 (21 reviews) | 

#### Agentic AI - Sales Tax and VAT Compliance

| Feature | Avalara | Vertex | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (34 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.6 (29 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Avalara | Vertex | 
|---|---|---|
| **Secure Data Storage** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Credit Card Processing** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Multi-Currency** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Cash Flow Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Exemption Management** | Not enough data | Not enough data | 
| **Address Validation** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **For eCommerce** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Document Templates** | Not enough data | Not enough data | 
| **Tax Calculation** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Tax Compliance** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Tax Filing** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Transaction Tracking** | Not enough data | Not enough data | 
| **Taxability Verification** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Corporate Tax

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | 8.9/10 | 19 |
| **Vertex** | 7.0/10 | 6 |

#### Tax Planning

| Feature | Avalara | Vertex | 
|---|---|---|
| **Strategies** | 8.7 (15 reviews) | 6.3 (5 reviews) | 
| **Exemptions** | 8.8 (16 reviews) | 5.7 (5 reviews) | 
| **Credits** | 9.0 (15 reviews) | 6.7 (5 reviews) | 
| **Estimations** | 8.9 (15 reviews) | 7.5 (6 reviews) | 

#### Tax Filing

| Feature | Avalara | Vertex | 
|---|---|---|
| **Calculations** | 9.2 (16 reviews) | 7.2 (6 reviews) | 
| **Rules & Regulations** | 8.9 (16 reviews) | 7.0 (5 reviews) | 
| **Ad hoc Reporting** | 9.1 (18 reviews) | 7.8 (6 reviews) | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **K-1 Reporting** | Not enough data | Not enough data | 

#### Workflows

| Feature | Avalara | Vertex | 
|---|---|---|
| **Integrations** | 8.8 (18 reviews) | 7.5 (6 reviews) | 
| **Importing** | 9.0 (15 reviews) | 7.3 (5 reviews) | 
| **Accounting Integration** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Avalara | Vertex | 
|---|---|---|
| **Tax Compliance** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Tax Filing** | Not enough data | Not enough data | 
| **Client Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Electronic Filing** | Not enough data | Not enough data | 
| **Tax Planning** | Not enough data | Not enough data | 
| **Corporate/Business** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Sales Tax Management** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Deadline Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Exception Notification** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Customer Accounts** | Not enough data | Not enough data | 
| **For Nonprofits** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Electronic Submission** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Payroll & Employer Forms** | Not enough data | Not enough data | 
| **Tax Forms** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Financial Analysis** | Not enough data | Not enough data | 
| **Data Verification** | Not enough data | Not enough data | 
| **Bank Reconciliation** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Payroll Management** | Not enough data | Not enough data | 
| **Multi-Currency** | Not enough data | Not enough data | 
| **Invoice Processing** | Not enough data | Not enough data | 
| **Value Added Tax (VAT)** | Not enough data | Not enough data | 
| **Taxation & Assessment** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Electronic Payments** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Tax Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Property Tax Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Time & Expense Tracking** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Receipt Management** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Avalara** | N/A | N/A |
| **Vertex** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Avalara | Vertex | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance), [SAP Store Software](https://www.g2.com/categories/sap-store), [Corporate Tax Software](https://www.g2.com/categories/corporate-tax)

**Unique to Avalara (1):** [Cross Border E-Commerce  Software](https://www.g2.com/categories/cross-border-e-commerce)



---
## Reviewer Demographics

### By Company Size

| Segment | Avalara | Vertex | 
|---|---|---|
| **Small-Business** | 37.8% | 19.3% | 
| **Mid-Market** | 50.1% | 24.3% | 
| **Enterprise** | 12.1% | 56.4% | 

### By Industry

#### Avalara

- **Computer Software:** 11.9%
- **Retail:** 11.8%
- **Accounting:** 9.4%
- **Manufacturing:** 8.6%
- **Wholesale:** 6.2%
- **Information Technology and Services:** 4.6%
- **Consumer Goods:** 3.8%
- **Construction:** 3.4%
- **Non-Profit Organization Management:** 2.2%
- **Telecommunications:** 2.0%
- **Other:** 36.1%

#### Vertex

- **Retail:** 15.4%
- **Manufacturing:** 9.9%
- **Accounting:** 7.9%
- **Information Technology and Services:** 4.8%
- **Financial Services:** 4.6%
- **Computer Software:** 4.0%
- **Consumer Goods:** 3.7%
- **Hospital & Health Care:** 3.5%
- **Oil & Energy:** 3.3%
- **Wholesale:** 3.1%
- **Other:** 39.6%

---
## Alternatives

### Alternatives to Avalara

- [TaxJar](https://www.g2.com/products/taxjar/reviews) — 4.7/5 stars (253 reviews)
- [Sovos](https://www.g2.com/products/sovos/reviews) — 4.2/5 stars (98 reviews)
- [Anrok](https://www.g2.com/products/anrok/reviews) — 4.5/5 stars (308 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (382 reviews)
- [TurboTax Business](https://www.g2.com/products/turbotax-business/reviews) — 4.4/5 stars (94 reviews)
- [TaxCloud](https://www.g2.com/products/taxcloud/reviews) — 4.5/5 stars (43 reviews)
- [Paddle](https://www.g2.com/products/paddle/reviews) — 4.5/5 stars (239 reviews)
- [CCH® SureTax® Platform](https://www.g2.com/products/cch-suretax-platform/reviews) — 3.1/5 stars (12 reviews)
- [Intuit ProConnect Tax](https://www.g2.com/products/intuit-proconnect-tax/reviews) — 4.4/5 stars (276 reviews)
- [Zoho Books](https://www.g2.com/products/zoho-books/reviews) — 4.4/5 stars (329 reviews)

### Alternatives to Vertex

- [TaxJar](https://www.g2.com/products/taxjar/reviews) — 4.7/5 stars (253 reviews)
- [Sovos](https://www.g2.com/products/sovos/reviews) — 4.2/5 stars (98 reviews)
- [Anrok](https://www.g2.com/products/anrok/reviews) — 4.5/5 stars (308 reviews)
- [Webgility](https://www.g2.com/products/webgility/reviews) — 4.6/5 stars (382 reviews)
- [Paddle](https://www.g2.com/products/paddle/reviews) — 4.5/5 stars (239 reviews)
- [Zoho Books](https://www.g2.com/products/zoho-books/reviews) — 4.4/5 stars (329 reviews)
- [Intuit ProConnect Tax](https://www.g2.com/products/intuit-proconnect-tax/reviews) — 4.4/5 stars (276 reviews)
- [CCH® SureTax® Platform](https://www.g2.com/products/cch-suretax-platform/reviews) — 3.1/5 stars (12 reviews)
- [FastSpring](https://www.g2.com/products/fastspring/reviews) — 4.5/5 stars (187 reviews)
- [DAVO Sales Tax](https://www.g2.com/products/davo-sales-tax/reviews) — 4.8/5 stars (117 reviews)

---
## Top Discussions

### Avalara

- Title: [Has anyone using Avalara experience issues with this service recently 2021?](https://www.g2.com/discussions/40448-has-anyone-using-avalara-experience-issues-with-this-service-recently-2021) — 3 comments, 2 upvotes *(includes official response)*
  > **Top comment:** "Hi Jeanette, if you're experiencing issues, we'd like to know and work to assist. You may contact Avalara Support (https://help.avalara.com/Contact_Avalara)..."
- Title: [How much does avalara cost?](https://www.g2.com/discussions/how-much-does-avalara-cost) — 2 comments *(includes official response)*
  > **Top comment:** "Pricing varies depending on what’s right for your business. Many Avalara products use volume-based pricing models designed to scale with your business."
- Title: [Can I refile a return that was filed in an SST state without Avalara's assistance?](https://www.g2.com/discussions/31739-can-i-refile-a-return-that-was-filed-in-an-sst-state-without-avalara-s-assistance) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Avalara must assist with any SST-Simplified Electronic Returns. If the form name includes "SER", it's a simplified electronic return, and Avalara must file..."
- Title: [Do wholesale sales count toward NEXUS?](https://www.g2.com/discussions/31738-do-wholesale-sales-count-toward-nexus) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Since many states include exempt transactions in their economic nexus thresholds, businesses that only make exempt sales into other states can establish..."
- Title: [I didn’t know I was supposed to register — do I need to worry about past sales?](https://www.g2.com/discussions/i-didn-t-know-i-was-supposed-to-register-do-i-need-to-worry-about-past-sales) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "It depends on the amount of sales you had and in which states. Do you owe more than $10,000 in taxes? A state probably isn’t going to just let that go, and..."

### Vertex

- Title: [How often is O Series enhanced?](https://www.g2.com/discussions/how-often-is-o-series-enhanced) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Version 8.0 is the latest O Series release which became available in March 2017. Functionality is enhanced as part of major releases (like 8.0) and service..."
- Title: [Can O Series complete Returns?](https://www.g2.com/discussions/can-o-series-complete-returns) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "While O Series can generate reports that support the filing of Returns it provides specific functionality that supports the exporting of transaction detail..."
- Title: [When are O Series data updates made available?](https://www.g2.com/discussions/when-are-o-series-data-updates-made-available) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Vertex provides monthly updates to rates, rules, and jurisdictional information. For an On-Premise deployment, the updates are published onto the online..."
- Title: [How many clients are on O Series?](https://www.g2.com/discussions/how-many-clients-are-on-o-series) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Over 1,500 licenses of O Series have been sold to date encompassing U.S. sales and use tax, VAT, retail, leasing and hospitality solutions. These licenses..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/avalara-vs-vertex-inc-vertex)