G2 reviewers report that Avalara excels in overall user satisfaction, particularly in its ability to automate the monthly sales and use tax process, which users find invaluable for streamlining their workflows. One user highlighted how it keeps exemption certificates organized and stored, making compliance easier.
Users say TaxJar stands out for its user-friendly interface and simplicity, allowing users to quickly manage their sales tax needs. Reviewers appreciate the platform's constant updates and easy-to-follow tutorials, which help them navigate the system efficiently.
According to verified reviews, Avalara has a stronger market presence and a higher total number of reviews, indicating a more established user base. This suggests that users may find more community support and resources when using Avalara compared to TaxJar.
Reviewers mention that TaxJar significantly reduces the time spent on sales tax management, with one user noting it saves them over 20 hours a month. This efficiency is a major selling point for small businesses looking to minimize administrative burdens.
Users highlight that while Avalara offers robust features for mid-market companies, it may not be as tailored for small businesses as TaxJar, which is designed specifically for that segment. This could lead to a better fit for smaller operations with simpler needs.
G2 reviewers indicate that TaxJar's customer support is highly rated, with users praising the quality of assistance they receive. In contrast, Avalara's support has received mixed feedback, suggesting that users may experience challenges when seeking help.
Pricing
Entry-Level Pricing
Avalara
No pricing available
TaxJar
TaxJar Starter 200
$39.00
Per Month
(for up to 200 orders/mo.)
Pricing varies based on order volume.
Pricing varies depending on what’s right for your business. Many Avalara products use volume-based pricing models designed to scale with your business.Read more
Has anyone using Avalara experience issues with this service recently 2021?
2 Comments
Official Response from Avalara
Hi Jeanette, if you're experiencing issues, we'd like to know and work to assist. You may contact Avalara Support (https://help.avalara.com/Contact_Avalara)...Read more
Can I refile a return that was filed in an SST state without Avalara's assistance?
2 Comments
Official Response from Avalara
Avalara must assist with any SST-Simplified Electronic Returns. If the form name includes "SER", it's a simplified electronic return, and Avalara must file...Read more
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