# Avalara Reviews
**Vendor:** Avalara, Inc.  
**Category:** [Sales Tax and VAT Compliance Software](https://www.g2.com/categories/sales-tax-and-vat-compliance)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 816
## About Avalara
Avalara is the agentic AI platform for global tax and compliance. For more than two decades, Avalara has built one of the most expansive libraries of tax content and integrations in the industry, processing more than 54 billion transactions annually and supporting over 200,000 direct and indirect customers across more than 75 countries. The company's purpose-built AI agents automate end-to-end compliance with greater precision, from tax calculations and return filings to exemption certificate management and beyond. For more information, visit avalara.com.



## Avalara Pros & Cons
**What users like:**

- Users find Avalara's **ease of use** invaluable for simplifying sales tax returns and transaction tracking across the country. (68 reviews)
- Users value the **time-saving tax automation** of Avalara, as it simplifies compliance and reduces risks effectively. (55 reviews)
- Users value the **excellent customer support** from Avalara, appreciating their accessibility and guidance throughout the process. (39 reviews)
- Users appreciate the **ease of filing** with Avalara, streamlining sales tax compliance and saving valuable time. (33 reviews)
- Users appreciate Avalara's **seamless integrations** with platforms like QuickBooks and Salesforce for efficient tax management. (29 reviews)
- Users appreciate the **knowledgeable support and detailed presentations** from Avalara, enhancing their overall experience and ease of use. (28 reviews)
- Time-saving (28 reviews)
- Users appreciate the **automation capabilities** of Avalara, significantly reducing the time and effort needed for tax processes. (26 reviews)
- Users value the **automatic filing and payment** features of Avalara, enhancing accuracy and ease in tax compliance. (26 reviews)
- Time-Saving (25 reviews)

**What users dislike:**

- Users often express frustration with **poor customer support** , highlighting issues with communication and account management. (52 reviews)
- Users feel Avalara requires **improvement in communication** regarding task changes and integration, impacting user experience. (44 reviews)
- Users experience **poor support services** from Avalara, often left frustrated by delayed responses and lack of proactive communication. (33 reviews)
- Users find the **tax issues** in Avalara frustrating, particularly with documentation and ERP communication challenges. (28 reviews)
- Users report **technical issues** with Avalara, including slow performance and frustrating platform navigation challenges. (20 reviews)
- Users find Avalara to be **expensive** , with yearly price increases and complicated processes that require significant investment. (18 reviews)
- Users report **billing issues** with Avalara, often lengthy and frustrating, with poor customer support complicating resolution. (15 reviews)
- Time-Consuming (13 reviews)
- Complex Interface (12 reviews)
- Users frequently experience **integration issues** with Avalara, leading to inconsistent functionality and support challenges. (11 reviews)

## Avalara Reviews
  ### 1. Straightforward Tax Automation and Responsive Support, but Pricey and Still Complex

**Rating:** 3.0/5.0 stars

**Reviewed by:** Jordan D. | Website Manager, Retail, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 08, 2026

**What do you like best about Avalara?**

Avalara handles our sales tax calculations for our eCommerce store and also manages our tax returns, so our accountant doesn’t have to. This saves us many hours of work each month. As an admin, I find the platform very straightforward to manage and navigate. I also really like the Nexus tracking heat map, which shows when we’re getting close to needing to collect taxes in a specific region based on our sales. Their support is also very responsive. I have the option to open a case or chat/call directly with a representative that can help me navigate the complications of taxes.

**What do you dislike about Avalara?**

I feel that Avalara can be complicated just because it's dealing with taxes, which is what they are there to make easier.  Taxes are just daunting.  I will say that it is a very expensive service.

**What problems is Avalara solving and how is that benefiting you?**

Avalara helps us manage multiple tax returns across different regions each month. It also addresses the challenge of knowing where we need to collect taxes and where we don’t. On top of that, it guides us through setting up tax returns when we expand into new regions.

**Official Response from Celina Romera:**

> Jordan, thank you for taking the time to share your experience using Avalara. We’re glad to hear it’s helping save your team time and making tax management more efficient. We understand tax complexity can be challenging, and we’d appreciate the chance to learn more about ways we can make things even simpler for your team. If you’re open to continuing the conversation, please reach out to customercare@avalara.com.

  ### 2. The worst SaaS experience

**Rating:** 0.0/5.0 stars

**Reviewed by:** Brian T. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Avalara?**

Avalara filed some of our taxes correctly but missed several filings. They did nothing to help the situation. There was a bug with the shopify connector (their product) and we were stuck with the late fees. We made the decision to cancel due to their increasing fees, poor customer service, dated user experience and faulty product. In February, 
when I canceled our contract with Avalara, they ignored me and continued to bill our account. They even withdrew ACH funds ($15,913.79) on April 14th. The most recent withdrawal is not confirmed to be paid to the states for our taxes. It appears they have kept the money. They have been unresponsive via email since February 20th (it's April 23rd today).

**What do you dislike about Avalara?**

Their communication is incredibly poor. I requested an update to our contract and they neglected to send it to me. I canceled our service and they continued to bill me. I've resorted to charging back with Amex (won) and now reversing an ACH with our bank. Avalara doesn't give you access to remove your ACH payment info, avoid them completely.

**What problems is Avalara solving and how is that benefiting you?**

They attempt to file taxes on behalf of merchants but they have dropped the ball multiple times. Their late filings cost us late fees. They are unhelpful when a mistake happens and don't take ownership of their mistakes.

**Official Response from Celina Romera:**

> Brian, thank you for taking the time to share your experience, it’s not the type we aim to deliver. We’re sorry for the frustration and concerns you’ve described, and we want to help make this right. We’ve escalated this internally and you should be contacted by our team soon. 

  ### 3. Streamlined Sales Tax Filing with Avalara

**Rating:** 5.0/5.0 stars

**Reviewed by:** Francis O. | Internal Accountant, Retail, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 30, 2024

**What do you like best about Avalara?**

I really appreciate how Avalara streamlines our sales tax filing, making the entire process much more efficient by saving a tremendous amount of labor. The system allows us to file our tax returns accurately and quickly across numerous jurisdictions, which is incredibly valuable for our business operations. This efficiency in managing sales tax responsibilities has had a positive impact on our business workflow. Additionally, I am pleased with how Avalara assists us in accurately billing our clients for sales tax and supports the preparation and filing of our sales tax returns in multiple jurisdictions. Given its excellent performance, I would easily give Avalara a top score of 10 out of 10, as it has proven to be the best product on the market for us.

**What do you dislike about Avalara?**

We do not have any problems with Avalara

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara to accurately bill sales tax and simplify filing returns across multiple jurisdictions, saving significant labor and time.

**Official Response from Celina Romera:**

> Thank you for your positive feedback! I'm delighted to hear that Avalara has been able to provide you with a flexible and efficient solution for tax compliance. We appreciate you being a customer! 

  ### 4. Streamlined Tax Management, Needs Better Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Paul J. | CFO, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 25, 2018

**What do you like best about Avalara?**

I appreciate that Avalara meets all my sales tax needs as a full solution that includes integration with my ERP, accurate tax calculations, exemption management, and handling returns filing and remittance. It's great that I never again have to file a state sales tax return manually; it just happens now, saving me many days of work. The people at Avalara are fun, which adds a nice touch to the experience. I find it easy to use, thanks to my prior experience, and I’m glad it's integrated with Epicor Kinetic.

**What do you dislike about Avalara?**

As with most software/services, front line support is hit or miss. Sometimes good, and sometimes poor. Having a process for experienced users to bypass front line support and immediately go to higher level support.

**Recommendations to others considering Avalara:**

I have recommended it to many of my friends.  It is a life saver.

**What problems is Avalara solving and how is that benefiting you?**

Avalara handles my tax calculations, exemption management, and returns filing. It ensures tax accuracy, manages exemption certificates, and I never need to file a state sales tax return manually again. It saves me days on tax tasks with ERP integration.

**Official Response from Celina Romera:**

> Hi Paul, thanks for sharing your review! We’re glad Avalara helps simplify your tax management and saves your team valuable time. We appreciate your feedback and your recommendation!

  ### 5. Leave compliance in the hands of the experts!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Keri B. | Corporate Accountant, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2025

**What do you like best about Avalara?**

I love that Avalara has experts to know all the state laws when it comes to sales tax.  With the addition of economic nexus, our state collection requirements more than doubled and Avalara helped us to get compliant in all the states we needed to.  They had a nice tracker and dashboard to make it easy and clear where and when we needed to get registered.  
Don't forget about the ever changing tax rules like the retail delivery fees some states have added (with more along the way) and all the juristictional tax rate updates...they are on it and have the rules implemented for clean collection and filing.  They have just saved us so much headache and hours of trying to keep up with all of it.

**What do you dislike about Avalara?**

Customer support could use some work.  I understand there are thousands, if not more, of clients probably constantly reaching out for help so do understand the delays that can be had, but some of the responses we get are just the canned, "out of the handbook", responses that do not really offer any help.  Yes, I can go to the Help Center and get the same response, but I went to support for a more personal touch, if you will.  I do still get my answers, for the most part, but sometimes it takes a little while to get there.

**What problems is Avalara solving and how is that benefiting you?**

Our problem was compliance and Avalara helped with that to get us through the Wayfair and ramifications that came with it.  We are fully compliant and didn't need to hire on a team of tax experts to get us through it.

**Official Response from Celina Romera:**

> Hi Keri, thanks for sharing your experience with Avalara. We’re glad to support your team through changing requirements and help keep everything on track. We appreciate the feedback on our customer support process as we are continuously working to improve this experience. Thanks for being a customer! 

  ### 6. Simplifies Tax Management with Automation, Needs UX Improvement

**Rating:** 5.0/5.0 stars

**Reviewed by:** Paul K. | Assistant Floor Manager and Account Payable Specialist, Computer Software, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 30, 2024

**What do you like best about Avalara?**

I like how Avalara makes tax management easy by providing timely updates on recent tax rule changes. The automated calculations save time and reduce errors, allowing me to focus more on my core work rather than worrying about tax changes and calculations. Avalara supports us in maintaining ECM with our ECM Pro subscription, significantly saving time in tax calculation and return filing processes. I appreciate that taxes can be calculated with a single click, and once an invoice is prepared, the tax is automatically calculated. This eliminates the need to worry about tax rates, which is incredibly convenient. Also, it helps in obtaining SST in any new state where we cross the threshold.

**What do you dislike about Avalara?**

The user experience can sometimes feel complex, and faster support responses would be helpful. Improving these areas would make Avalara even more efficient.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara to simplify tax management with automated calculations and single-click tax processes, saving time and reducing errors. Continuous updates ensure compliance, letting us focus on core tasks without worrying about tax changes.

**Official Response from Celina Romera:**

> Hi Paul, we're so happy to hear that Avalara has taken the worry out of your tax compliance needs! Thank you for being a customer, and for taking the time to share your feedback.

  ### 7. Don't do it.

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 03, 2026

**What do you like best about Avalara?**

I don't like anything about Avalara. Would not recommend this product.

**What do you dislike about Avalara?**

Software issues, lack of accountability, no real support, predatory pricing terms, and a general lack of knowledge from the Account Managers—overall, a terrible company to partner with on such an important issue. 

In one month, they caused $100k+ in sales tax reporting discrepancies and missed sales transactions in Avalara. They won’t ensure a resolution and only about pushing you to purchase higher tiers. You're lucky if the Account Manager knows anything about the product to apply it to your business case. 

They’re getting themselves ready to go public again, so they’re trying to make operations look better than they are. Don’t let anyone fool you—this company is consistently the wrong decision. Go with Vertex if you are at the enterprise level.

**What problems is Avalara solving and how is that benefiting you?**

This software causes more headaches than it solves. It’s one of only two sales tax platforms allowed on Shopify, and it feels like it’s pushed by Shopify because Shopify makes more money through its Avalara and Vertex partnership than by leveraging its own sales tax product for clients.

**Official Response from Celina Romera:**

> Thank you for sharing your experience using Avalara. We’re sorry to read about the challenges you’ve described, and this is not the experience we want for our customers. If you’re open to a conversation, we’d like the opportunity to learn more about your experience and address your concerns. Please contact us at customercare@avalara.com.

  ### 8. A great choice for rate compliance

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kim H. | Director of Customer Service and Sales & Use Tax Professional, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 30, 2025

**What do you like best about Avalara?**

Avalara takes the stress out of compliance and is a reasonably priced options for small companies. So far I like the Ai dashboard options that were recently added.

**What do you dislike about Avalara?**

The calculations shown in the reports don’t always match the calculations on the returns. This is especially true for Texas, where the tax amount for the state-rate portion is almost always incorrect or doesn’t line up with what the return shows.

**What problems is Avalara solving and how is that benefiting you?**

Tax rate compliance and filing SST returns have been the number-one problem solver for us. Instead of spending hours on research and constantly updating everything manually, Avalara keeps the tax rates up to date as changes happen. It’s also extremely helpful that we can upload transactions from a separate database and have them included in our reports and returns.

**Official Response from Celina Romera:**

> Thanks for the review, Kim. We're glad to hear Avalara is saving you time and making compliance easier to manage. We appreciate you calling out your experience with Texas calculations and will have our team take a look.

  ### 9. Effortless Sales Tax Management with Avalara

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kaya K. | Enrolled Agents, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 30, 2024

**What do you like best about Avalara?**

I love that Avalara is easy to set up and let run on its own, without needing constant monitoring, plus it notifies me of any issues. It also provides report status updates to keep everything on track. The automated notifications and having a dedicated guide for setup make it truly effective, eliminating problems from the start. I enjoy using Avalara with Xero, which is great for small to medium-sized businesses. Avalara simplifies the process of managing sales tax across different regions, making sure everything is in compliance, from GST in Australia or the UK to VAT in the EU. Everything is properly registered, in compliance, and filings are done on time, ensuring peace of mind. Avalara has grown into a better and easier system, making it straightforward for my small business staff to learn and utilize it effectively, which is fantastic.

**What do you dislike about Avalara?**

I think the only thing that I've found in working with ecommerce businesses is there is sometimes a glitch between the sales/ecommerce platform which may not be Avalara's fault, mind you. When utilizing Amazon and Shopify, sometimes there are connection issues that you do have to monitor or make sure stay established. And that again is probably because of the marketplace provider has either done an update thus causing the connection to disconnect. However, from my experience, it does need some improvement with additional support in some countries because being able to register on your own for smaller third world countries is a little bit tricky. And being able to have that extra guidance or direction to make sure it's done properly. I personally speak only three languages. And if I don't understand the language I'm definitely not gonna understand the complicated structure of those applications.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara for sales tax and automated filings. It solves cross-border issues, simplifies understanding the nexus, and helps register timely. The automated notifications and setup assistance are valuable, ensuring everything is on track without constant checking.

**Official Response from Celina Romera:**

> Hi Kaya, thanks for taking the time to share your experience. We’re glad to hear Avalara has been a reliable partner across your ecommerce and accounting tools. We appreciate your thoughtful feedback and are happy to be part of your workflow.

  ### 10. All My Taxes in One Place, with Research Done for Me

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kaysha M. | Director Of Accounting, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Avalara?**

All my taxes are in one place, and the research is already done for me.

**What do you dislike about Avalara?**

Sometimes the support experience has felt a bit clunky, with some miscommunication—especially when I’m dealing with new integrations. I’ve also noticed there are a lot of add-on services required to get everything I need.

**What problems is Avalara solving and how is that benefiting you?**

Premium Returns has completed a full review of all 51 jurisdictions to ensure we’re reporting our returns correctly, and that has been very helpful. Avalara Tax Research also helps our purchasers and AP staff evaluate the taxability of what we’re buying more quickly and accurately. We also appreciate having supporting documentation available for audits.

**Official Response from Celina Romera:**

> Hi Kaysha, thanks for sharing your feedback! We’re glad Avalara is helping support your team and making the process more manageable. We appreciate you taking the time to share your experience! 

  ### 11. Easy to Use and Keeps Up with Tax Changes After Setup

**Rating:** 4.0/5.0 stars

**Reviewed by:** Amanda W. | Controller, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Avalara?**

It is easy to use and once setup and understand it is something that only needs to be review for accuracy no need to worry about any tax changes and anything.

**What do you dislike about Avalara?**

The customer service, when we have had to reach out to them multiple times it has taken days to get anyone to answer us and then multiple follow ups with them to be able to get an answer.

**What problems is Avalara solving and how is that benefiting you?**

It is solving the problem of us having to manage sales tax for our customers across the country.

**Official Response from Celina Romera:**

> Hi Amanda, thank you for taking the time to review. We’re glad Avalara is helping simplify your sales tax, and we appreciate you sharing your experience with support as we work to improve.

  ### 12. Sales tax does not display in Quickbooks sales tax field

**Rating:** 0.0/5.0 stars

**Reviewed by:** Tracey N. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** February 18, 2026

**What do you like best about Avalara?**

I don't like Avalara their sales tax does not display in the sales tax field in quickbooks.  Instead it displays where in the product service field.  We had to uninstall it to prevent our clients from rejecting invoices.

**What do you dislike about Avalara?**

They don't stand by their product and claim the issue with their sales tax not displaying in the sales tax field is a quickbooks 'display error'.  They refuse to cancel our invoice even though the product does not work for the purpose of putting sales tax in the sales tax field.

**What problems is Avalara solving and how is that benefiting you?**

It should solve the US tax situation, but we had to uninstall it as the tax displays in the wrong field and they will not remedy the problem.   Instead they blame quickbooks.

**Official Response from Celina Romera:**

> Tracey, thank you for sharing your feedback. We’re sorry to hear that your experience hasn't meet expectations and understand your frustration. We appreciate you bringing this to our attention, and have escalated your concerns internally so our team can take a closer look. 

  ### 13. Helped with sales tax compliance and audit exposure reduction

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.)

**Reviewed Date:** June 26, 2025

**What do you like best about Avalara?**

The ability to organize customer certificates and maintain records easily. Being able to quickly and easily validate certificates keeps our business moving because our customers do not want to pay sales tax when possible, so having an efficient system to add certificates means they can order quickly without paying sales tax.

**What do you dislike about Avalara?**

It would be nice to see some updated features around linking certificates to multiple states after the certificate is already added to the system.

**What problems is Avalara solving and how is that benefiting you?**

Avalara is helping to ensure that we are charging the appropriate sales tax rates when customers are not exempt and keeping records up to date based on requirements of expiration on certificates with states. We have seen a significant reduction in audit totals since implementing Avalara even in the most difficult of states.

**Official Response from Celina Romera:**

> Thanks for sharing your feedback with us. We’re glad to help simplify sales tax and support your team’s process. We appreciate your input as we continue to improve!

  ### 14. Reliable Tax Compliance with Great Support but Needs Better Reporting Flexibility

**Rating:** 4.0/5.0 stars

**Reviewed by:** Adrian S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Avalara?**

I like that Avalara is reliable. The good thing is that customer support is of a high standard, and the technical staff are knowledgeable. I think it's the relative simplicity in terms of navigating the website. Avalara tries to make tax rules more user-friendly, which helped us streamline our sales tax reconciliations.

**What do you dislike about Avalara?**

Reporting - I would appreciate a bit more flexibility in terms of generating them. I'd like to be able to enable or disable specific columns from the set reports - at the moment I need to use Excel to do it after report generation which is a bit inconvenient.

**What problems is Avalara solving and how is that benefiting you?**

Avalara simplifies calculating US Sales Tax and ensures we stay compliant with changing tax rules. It's reliable, user-friendly, and helps streamline sales tax reconciliations.

**Official Response from Celina Romera:**

> Hi Adrian, thanks for sharing your review. We’re glad Avalara is helping make tax simpler and supporting your team along the way. We appreciate your input as we continue working to improve the experience!

  ### 15. Taxes went from a week long process to a half day.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Charity R. | AP Accountant, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 22, 2016

**What do you like best about Avalara?**

My favorite part of using Avatax is that they are comprehensive.  We no longer have to collect the data and upload it into a program or try to figure it out on our own.  They figure the tax on each order, create reports at the end of every month and then file with each state and locality which we are registered with.  I also like that we can easily add new items and they will be taxed correctly because of the detailed definitions on each tax code Avalara uses.

**What do you dislike about Avalara?**

I haven't really found anything that I dislike.  Sometimes sorting out issues can be a challenge, but that is true of any program.

**What problems is Avalara solving and how is that benefiting you?**

Now instead of taking a full week for the filing of taxes it only takes us a day.  The accuracy of our filings and taxation of items is much better now and this makes our customers much happier.  They also stay up to date on rate changes and then implement them flawlessly so I don't have to worry about changing things in our POS.

**Official Response from Celina Romera:**

> Thanks for the review, Charity! We’re happy to hear Avalara has helped simplify your process and free up more time for your team. We appreciate you sharing your experience. 

  ### 16. Powerful Tax Management and User-Friendly Interface

**Rating:** 5.0/5.0 stars

**Reviewed by:** Daisy V. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

I find Avalara very user-friendly. It's straightforward to navigate the website, and if I encounter any issues, contacting customer service is simple. Additionally, running reports and tracking sales and taxes is easy, which is a great benefit for our accounting department. I also appreciate the ability to save favorite reports on the main page for quicker access, which is especially helpful when pressed for time.

**What do you dislike about Avalara?**

I would like to learn more about reports regarding determining nexus for state, and at this time I have not done enough research to determine if Avalara provides these reports.

**What problems is Avalara solving and how is that benefiting you?**

Avalara runs reports and tracks sales and taxes to individual states, making it a great resource for our accounting department.

**Official Response from Celina Romera:**

> Hi Daisy, thanks for sharing your review. We’re glad Avalara is supporting your team and making things easier to manage day to day. We appreciate your feedback and your time!

  ### 17. Efficient Tax Automation with Minor Reporting Gaps

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kendall E. | Assistant Controller, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 04, 2025

**What do you like best about Avalara?**

I use Avalara for sales tax calculations, returns, and certcapture. I appreciate how it helps with efficiency and accuracy. What I like most is that it's easy to use and automatic.

**What do you dislike about Avalara?**

I miss CertCapture, as there was more you could do with reporting, exporting, and uploading. Also, sometimes Shopify and NetSuite have different calculations.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara for sales tax calculations and returns. It helps with efficiency and accuracy, and I like that it's easy to use and automatic.

**Official Response from Celina Romera:**

> Hi Kendall, thanks for taking the time to leave a review. We're glad to hear you've had a helpful experience with our account and success teams. If you're open to sharing more, we'd love an opportunity to learn more about what’s going well and improvements you’d like to see. Please reach out to my team at customercare@avalara.com so we can continue the conversation. 

  ### 18. Essential for Managing State Tax Complexity

**Rating:** 5.0/5.0 stars

**Reviewed by:** Vershawn  T. | Senior Accountant, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 20, 2023

**What do you like best about Avalara?**

I like that Avalara files all of our state taxes. It's really valuable to have Avalara handling state taxes because it would be impossible for us to track every state, especially with different tax periods like monthly, annual, and quarterly.

**What do you dislike about Avalara?**

If I could automate the VAT reporting, that would be great.

**What problems is Avalara solving and how is that benefiting you?**

Avalara files all of our state taxes, solving the problem of filing multiple state taxes with varying periods, which would be impossible for us to track manually.

**Official Response from Celina Romera:**

> Hi Vershawn, we appreciate your thoughts on Avalara. We’re glad to take on the complexity of sales tax so your team can stay focused on what matters most. Thanks for the feedback!

  ### 19. So Thankful!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Allison M. | General Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 09, 2020

**What do you like best about Avalara?**

I'm so thankful for the service Avalara provides. It has saved our accounting staff an incredible amount of time. I love that Avalara keeps us updated when we're nearing nexus in another state. It was easy to integrate into our Quickbooks software and quick to get started. One of our smartest decisions!

**What do you dislike about Avalara?**

I do wish the callout to retrieve tax rates was a bit quicker but I understand they are working on that upgrade already.

**Recommendations to others considering Avalara:**

Well worth the investment!

**What problems is Avalara solving and how is that benefiting you?**

Trying to keep track of the constantly changing rates per county for all of our different states where we have nexus was by far a full time job. There is no way we could have been able to manage all of that without hiring another person. Not only that but with the laws constantly changing, I felt like we were always behind. Avalara keeps track of all of that for us so we no longer have to worry about making manual updates. Plus, we instantly know when we're approaching a new threshold with another state rather than us having to run several reports to see if we qualify or not.

**Official Response from Celina Romera:**

> Hi Allison, thanks for sharing your experience with Avalara. We are happy to take on the sales tax process for your team so you can save time. It's also great to hear the Quickbooks integration made set up easy! Thanks for the feedback. 

  ### 20. Avalara Powers Rapid Expansion, But Some Specific Exemptions May Need Custom Rule Workarounds

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jea Nae R. | Controller, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 30, 2025

**What do you like best about Avalara?**

Avalara automates the determination of the proper sales & use tax rate based on what is being sold, and the location of where the sale is completed/work is preformed.   The tax calculation is granular for each invoice item.  This automation has allowed our company to expand into multiple states, all of which have diferent taxability rules and unique exceptions, as well as taxes at state and local levels.  We would have never been able to expand at such a rapid pace had it not been for Avalara and automation of this process.  The filing of the many required tax returns is just the cherry on top!  Avalara also helps with all the various registrations required to expand into new states, and now offers a very affordable system to manage vendor W-9 forms and 1099 preparation and filing.  We are looking forward to the time savings this will provide.

**What do you dislike about Avalara?**

Avalara is continually developing new product codes as customers bring new product offerings to the market.  Our company does some work that is exempt from  taxes in certain areas only due to very specific exemptions in the state & local tax codes.  We find that the Avalara codes are not alwsy granular enough to address these specific unique exemptions, so custom rules and work arounds have to be developed.

**What problems is Avalara solving and how is that benefiting you?**

Proper tax rate determination and management of exemption certificates and electronic requests for new certificates are two huge benefits of working with Avalara.  This provides for confidence in the accuracy of our sales tax processes and market growth.

**Official Response from Celina Romera:**

> Thanks for such a detailed review, Jea Nae. We're glad to hear Avalara has supported your team’s growth and helped simplify complex tax requirements across multiple states. We appreciate your note on unique exemption handling and the workarounds required. Insight like this is incredibly valuable as we continue improving.

  ### 21. Clear Reporting, Easy Exemption Certificates, and Helpful AI Tax Guidance

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Avalara?**

What I like most about Avalara is the reporting format—it’s clear, well‑organized, and makes it easy to review and pull the information we need. The process for uploading and approving exemption certificates is also very user‑friendly and efficient. Additionally, the AI‑driven tax question assistance has been a great resource; it provides quick, helpful guidance and saves time when researching tax issues.

**What do you dislike about Avalara?**

One challenge we’ve experienced is occasional connectivity issues between our accounting ERP and Avalara, particularly when invoices are created, and tax should be automatically removed. In some cases, tax continued to be calculated due to synchronization or tax code issues, requiring deeper troubleshooting. This involved reviewing and adjusting tax codes and, in some instances, removing and recreating customer accounts to resolve the issue. While these situations are manageable, they can be time‑consuming and require more manual intervention than expected.

**What problems is Avalara solving and how is that benefiting you?**

Avalara solves many of the operational challenges around sales tax compliance by making complex tax processes easier to manage and more efficient. It simplifies the entire lifecycle of exemption certificates—from receiving them from customers to approving, storing, and retrieving them when needed. The platform also provides easy access to detailed, reliable tax data, along with robust reporting tools that support compliance and audit readiness. Additionally, the tax reports are well‑structured and easily transferable to other tax-filing and compliance software, helping streamline filing workflows and improve accuracy. Overall, Avalara reduces manual effort while improving visibility and control over tax data and compliance processes.

**Official Response from Celina Romera:**

> Thanks for taking the time to share such thoughtful feedback. We’re glad to hear Avalara is helping your team stay organized and keep things running smoothly. We appreciate your insights and will continue working to make the experience even better!

  ### 22. Effortless Tax Compliance with Seamless Integration

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 31, 2025

**What do you like best about Avalara?**

I like how seamlessly Avalara integrates with our existing system, specifically with NetSuite. It runs quietly, and we don't even notice it working, but it performs correctly every time we issue invoices to a customer. It really makes things easy by syncing all of our transaction data directly into Avalara for every month's filing.

**What do you dislike about Avalara?**

The initial implementation could be improved and also the pricing structure. Could be a little bit high for us since maybe sometimes we don't use as much.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara to automate sales tax calculation across states, ensuring compliance without manually tracking changing rates. It saves us from audit worries or under-collecting from customers.

**Official Response from Celina Romera:**

> Hi there, thanks for such a detailed and thoughtful review. We're glad to hear Avalara has helped reduce the manual lift and bring more consistency to your tax process. We appreciate you sharing how it's supported your team across jurisdictions. 

  ### 23. Effortless Tax Reporting with Communication

**Rating:** 4.5/5.0 stars

**Reviewed by:** Desirae V. | Accounting Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

I like that Avalara is easy to navigate and makes it simple to update customer files and navigate the account online. It’s helpful that Avalara can pull information from our system to submit sales tax reports to several different states, making it easier to handle sales tax issues. Additionally, the initial setup of Avalara was easy from the beginning.

**What do you dislike about Avalara?**

Communication about how to file for an exemption and how to use the exemption certificate portal has been beneficial.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara for sales tax search and reporting, which solves sales tax issues by pulling information from our system to submit reports to different states.

**Official Response from Celina Romera:**

> Hi Desirae, thanks for sharing your review! We’re glad to hear Avalara helps keep things simple and supports your team’s workflow. We appreciate your feedback and are grateful to have you as a customer!

  ### 24. Avalara Sales Tax Solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jacob S. | Tax Director, Enterprise (> 1000 emp.)

**Reviewed Date:** February 05, 2024

**What do you like best about Avalara?**

The Avalara sales tax solution, AvaTax, is seamless, accurate and provides us with the reports we need for state sales tax compliance. Our company has been using AvaTax since 2018 and we've never had system or accuracy issues. AvaTax is fully integrated into our POS system and provides the customer with real time, accurate sales tax.

**What do you dislike about Avalara?**

When a need comes up, whether it is a specific report or a new tax, Avalara can be slow to implement changes until an industry need has been established. This is understandable from a business perspective, but can be a little frustrating from a user perspective.

**What problems is Avalara solving and how is that benefiting you?**

Without Avalara our company would not be able to accurately calculate sales tax for our customers. There are thousands of different sales tax jurisdictions across the United States and Avalara compiles all that information, up to date, on one platform.

**Official Response from Celina Romera:**

> Hi Jacob, thanks for taking the time to share your feedback with us. We're glad to read that Avalara has taken the worry out of your tax compliance needs, and we're grateful to have you as a customer! 

  ### 25. Stress-Free Tax Compliance with Avalara

**Rating:** 5.0/5.0 stars

**Reviewed by:** Melissa M. | Senior Accountant - Tax Compliance, Audit, and Financial Accuracy, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

I love Avalara's ability to have returns filed, which takes the stress off since I'm the only employee handling all tax concerns. It saves on time and money because if they are active and being filed in Avalara, we're not missing deadlines. The setup was pretty streamlined, which was helpful.

**What do you dislike about Avalara?**

Sometimes, the new AI features do not accurately recognize form information and it becomes a nuisance to have those rejected and not be aware.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara for keeping up with tax rate changes, ensuring correct transaction taxation, saving time and money, and avoiding missed deadlines by automating tax returns.

**Official Response from Celina Romera:**

> Hi Melissa, thanks for sharing your experience with Avalara. We’re glad to hear it’s helping make tax management easier and supporting your day-to-day work. We appreciate your feedback as we continue to improve the experience. 

  ### 26. Effortless SUT Automation and Certificate Management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Mark L. | Sr. Accounting Manager- Financial Reporting and Tax, Enterprise (> 1000 emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about Avalara?**

I really appreciate how Avalara streamlines the monthly SUT process by automating it, and also keeps our exemption certificates organized and stored for us.

**What do you dislike about Avalara?**

Our company experienced a difficult implementation process. We were initially informed that Avalara offered a connector compatible with our version of Dynamics AX 2012, but this turned out not to be the case. The connector we received required adjustments from our IT team in order to work properly with our ERP system. It all worked out in the end.

**What problems is Avalara solving and how is that benefiting you?**

We’ve noticed that audits have become much simpler, and states seem less interested in auditing our company now. This is likely because, with Avalara, it’s no longer profitable for them to do so.

**Official Response from Celina Romera:**

> Hi Mark, thank you for taking the time to share your experience with Avalara. We’re happy to help make your sales tax process simpler and smoother. We appreciate your feedback on implementation and are glad everything came together successfully. 

  ### 27. Avalara’s Fast, Helpful Customer Support

**Rating:** 5.0/5.0 stars

**Reviewed by:** Jenaiah M. | Controller, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Avalara?**

Avalara has great customer support. Whenever we open a case, we hear back quickly, and the agents are consistently helpful and easy to work with.

**What do you dislike about Avalara?**

The pricing is on the higher end, and it may be too expensive for small businesses.

**What problems is Avalara solving and how is that benefiting you?**

Avalara has taken a lot of the stress out of tax calculations and filings, making the whole process feel much more manageable.

**Official Response from Celina Romera:**

> Hi Jenaiah, thanks for sharing your review! We’re glad to hear our team has been helpful and responsive. We appreciate you taking the time to share your thoughts with us!

  ### 28. Streamlined Tax Filing with Avalara

**Rating:** 5.0/5.0 stars

**Reviewed by:** Caprice P. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

I find Avalara to be a great product for our business, especially in preparing sales tax returns for multiple states. It has proved to be an excellent service in evaluating where we've hit nexus and helping us enter into new states. I particularly like the ease of the user portal—it's concise, easy to follow, and easy to understand. The initial setup of Avalara was also easy.

**What do you dislike about Avalara?**

I had not encountered anything I do not like.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara to prepare sales tax returns for multiple states. It helps us evaluate nexus and register in new states smoothly.

**Official Response from Celina Romera:**

> Hi Caprice, thank you for taking the time to share your experience using Avalara. We’re happy to hear the platform has made filing easier for your team. We’re glad to be part of your process!

  ### 29. Frustrating Onboarding Experience with Poor Customer Support

**Rating:** 0.5/5.0 stars

**Reviewed by:** Carla P.

**Reviewed Date:** January 29, 2026

**What do you like best about Avalara?**

We chose Avalara because it was recommended by our SPA and it integrates with Maxio.

**What do you dislike about Avalara?**

The post-sales hand-off and onboarding experience is terrible. Their customer success and integration is outsourced to a team in India. It took three weeks to get a kick off call, and when we finally did the team was not adequately informed of our use case. Our integration project manager was unable to set clear expectations or effectively communicate the integration process entailed. It was difficult to schedule meetings, or get clear guidance over email. Our efforts to escalate have been ignored, leaving us with very low confidence that our integration will go smoothly. A very inefficient and frustrating experience for our team.

**What problems is Avalara solving and how is that benefiting you?**

We use Avalara for automated sales tax collection and submission across various states.

**Official Response from Celina Romera:**

> Carla, thank you for taking the time to share your experience using Avalara. We’re sorry to hear about the challenges you’ve faced during onboarding and understand how frustrating that process has been for your team. If you’re open to a conversation, we’d like to learn more and work to address your concerns, please contact us at customercare@avalara.com.

  ### 30. Time-Saving Tax Management in One Place

**Rating:** 4.5/5.0 stars

**Reviewed by:** nicki E. | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Avalara?**

I like that Avalara keeps everything in one place, which saves me time by not having to move through multiple different programs. The initial setup was easy, making the transition smooth.

**What do you dislike about Avalara?**

I would like to see in the future the returns being built off what is billed on the invoice. I believe if the tax determination software believes something should be billed it should always be on a taxable schedule on the returns but that is not always the case.

**What problems is Avalara solving and how is that benefiting you?**

Avalara saves time by consolidating data and tax determination in one software, eliminating the need to navigate multiple programs.

**Official Response from Celina Romera:**

> Hi Nicki, thanks for sharing your review! We’re glad to help simplify your tax process and save you time. We appreciate your feedback as we continue to improve!

  ### 31. Simplified Tax Management with Minimal Hiccups

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.)

**Reviewed Date:** November 05, 2021

**What do you like best about Avalara?**

What I like most about Avalara is how it saves us time and reduces risk. The automation of tax calculations and filings is a huge relief, and the platform's accuracy gives us confidence that we're staying compliant. I also appreciate the ease of managing exemptions and having access to tax research tools all in one place. It makes handling complex tax scenarios much simpler.

**What do you dislike about Avalara?**

While Avalara is very helpful overall, there are a few areas that could be improved. Sometimes the integration with our systems isn't seamless, which can cause minor data inconsistencies. Additionally, the reporting and dashboard features could be more intuitive, as navigating certain tax reports can take extra time.

**What problems is Avalara solving and how is that benefiting you?**

Avalara manages complex sales and use tax across jurisdictions, automates tax calculations and filings, and simplifies exemption management. It reduces manual work, errors, and ensures compliance, making our tax management efficient. The integration with financial tools like QuickBooks and Bill&Pay provides seamless processes.

**Official Response from Bobby Sands:**

> Thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we’re grateful for the opportunity to work with you. Regarding your issue with the sales tax registration in Canada, we'd like to see if our team is able to help in any way. If you're willing, please contact us at customercare@avalara.com so we can look into this issue with your account.

  ### 32. Efficient Tax Compliance with Room for Support Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Jessica Q. | Staff Accountant, Small-Business (50 or fewer emp.)

**Reviewed Date:** December 16, 2025

**What do you like best about Avalara?**

I have to say the online portal is pretty easy to use. I also like the nexus map. The online portal is a really good place if I need to quickly search up a customer exemption certificate. The map gives me a quick glance to provide a heads up on where we are at with nexus thresholds within The States. The setup was pretty good, and Avalara walked us through it, really helping with the customer campaign to collect exemption certificates.

**What do you dislike about Avalara?**

I would say the thing that doesn't work for our company with Avalara is there's not a really good support team. If there's any issues with integration or if we have questions about API calls, we have not really had a prompt or strong feedback in the support field.

**What problems is Avalara solving and how is that benefiting you?**

Avalara helps me keep track of nexus thresholds, alerts us when we're nearing or have exceeded nexus, and prepares us for sales tax filings. The online portal quickly locates customer exemption certificates, and the nexus map provides a quick status overview.

**Official Response from Celina Romera:**

> Hi Jessica, thanks for the review. We're glad the portal and nexus tracking tools have been helpful for your team. We appreciate your note on support and encourage you to reach out to customercare@avalara.com if you'd like to share more.

  ### 33. Sales Tax Automation is very , but VAT Portal Still Feels Manual

**Rating:** 3.5/5.0 stars

**Reviewed by:** Liliana L. | Sr. Account Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Avalara?**

I would say it allows you some automation specially on sales tax and also makes things easier when it tomes to E-invoicing (specially if you are present in different regions)

**What do you dislike about Avalara?**

VAT Portal did not really helped us much, we still had a pretty manual process.

**What problems is Avalara solving and how is that benefiting you?**

It is saving us time and it is centralizing processes in just one tool

**Official Response from Celina Romera:**

> Hi Liliana, thank you for taking the time to share your experience with Avalara. We’re glad to hear our products are helping your team, and we appreciate your feedback. We’d love to learn more about how we can better support your tax and VAT workflows. so if you’re open to it please reach out to us at customercare@avalara.com. 

  ### 34. Set up is difficult

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.)

**Reviewed Date:** February 11, 2025

**What do you like best about Avalara?**

Once set up it does all the hard work of figuring out the correct amount of tax and when to charge tax.

**What do you dislike about Avalara?**

Figuring out what tax codes to use is hard as there is so many options. Getting the intergation correct requires outside help. Customer support is diffucult to get ahold of when there is issues with your account or billing issues. It took months to get our card charged when our auto pay would not work and the system would not allow us to submit a payment. However, we contuined to get past due notices.

**What problems is Avalara solving and how is that benefiting you?**

The need to charge sales tax to customers.

**Official Response from Celina Romera:**

> Hi Violet, thanks for sharing your experience. We appreciate your feedback about our customer support and would like to learn more details on how we could improve the overall experience. Please reach out to us at customercare@avalara.com to continue this conversation.

  ### 35. Effortless Tax Compliance with Avalara

**Rating:** 5.0/5.0 stars

**Reviewed by:** Natasha  K. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

I really like the ease of using Avalara software, and AvaTax’s correspondence with our software is fantastic, allowing us to file more accurate returns. The initial setup was fairly easy, and the sandbox feature is really useful.

**What do you dislike about Avalara?**

In our training, I don't feel like our representatives fully understood the taxability of an industrial service contractor.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara for sales tax filing and compliance, which saves time and ensures accuracy in tax filings. Its ease of use is great, and AvaTax's integration with our software helps produce more accurate returns.

**Official Response from Celina Romera:**

> Hi Natasha, thanks for the thoughtful review. We’re really glad Avalara is making things easier for your team and helping things run smoothly. We appreciate you sharing your perspective with us.

  ### 36. Seamless NetSuite ERP Connection

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 01, 2026

**What do you like best about Avalara?**

The direct connection into our ERP system NetSuite.

**What do you dislike about Avalara?**

When we need support, our experience has been that it takes four to five business days before someone gets back to us. At times we have time-sensitive issues, and we can’t get a response quickly enough to address them.

**What problems is Avalara solving and how is that benefiting you?**

We’ve been experiencing issues where the sales tax rates in Avalara differ from what our customers are telling us. Even after researching the rates ourselves, we still find that Avalara is returning a different sales tax rate than what the customer expects.

**Official Response from Celina Romera:**

> Hi there, thank you for taking the time to share your experience using Avalara. We’re glad to hear the integration is working well for you, and we appreciate your feedback regarding support as we continue working to improve. Thanks for being a customer!

  ### 37. Staying Current with Tax Changes Made Easy

**Rating:** 4.5/5.0 stars

**Reviewed by:** John K. | CFO, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

Keeping current with tax changes and new info being presented

**What do you dislike about Avalara?**

Some of the information was needed by my company but glad to be aware of it

**What problems is Avalara solving and how is that benefiting you?**

We use avatar for filing our sales tax which if we had to do it would take forever

**Official Response from Celina Romera:**

> Hi John, thanks for taking the time to share your feedback. We’re glad Avalara is helping you stay on top of things and making the process more manageable. We appreciate you sharing your experience with us.

  ### 38. Efficient Tax Compliance with Responsive Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ali H. | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Avalara?**

I find Avalara easy to use and appreciate that their team responds quickly. I also value the ability to view every transaction and see the matrix of decision to determine if there was sales tax or not.

**What do you dislike about Avalara?**

Data extraction could take some time, and there are a lot of different reports, but it's not easy to understand which one to use.

**What problems is Avalara solving and how is that benefiting you?**

Avalara helps me with sales tax compliance by tracking different tax rates across all states and applying the correct rate on various products.

**Official Response from Celina Romera:**

> Hi Ali, thanks for taking the time to share your review. We’re glad to hear Avalara is helping make tax management easier and that our team has been responsive along the way. We appreciate your feedback and are grateful to have you as a customer.

  ### 39. Simplifies Tax Processes but Needs Better Classification

**Rating:** 5.0/5.0 stars

**Reviewed by:** Heather T. | Sr. Billing & A/P Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

I find the Avatax add-on nice when it works, as it is integrated into our ERP system and ensures transactions are assessed tax appropriately. Once set up, Avalara is pretty much hands off, which I appreciate.

**What do you dislike about Avalara?**

Deciding on the tax code is a bit difficult for our items. It would be nice if Avalara could code our items.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara for assessing tax on transactions and creating monthly filings, ensuring taxes are appropriately assessed in our ERP system.

**Official Response from Celina Romera:**

> Hi Heather, thanks for taking the time to share your feedback. We’re glad to support your tax process and keep things running smoothly. We appreciate your input as we continue to improve.

  ### 40. Stay Ahead of Tax Changes with Avalara

**Rating:** 4.5/5.0 stars

**Reviewed by:** Wendi Y.

**Reviewed Date:** January 29, 2026

**What do you like best about Avalara?**

I appreciate how Avalara stays on top of tax changes and how tariffs affect different entities that need to collect taxes. Avalara is very attentive to the different changes in tax laws, which helps in ensuring compliance as far as collecting taxes.

**What do you dislike about Avalara?**

I would say to have some seminars that are more detailed because the telecommunications company business is very complicated as far as regulatory and tax filings. So having more detailed seminars regarding that would be really helpful. But, otherwise, we do use outside accountants to kind of help pinpoint things.

**What problems is Avalara solving and how is that benefiting you?**

Avalara keeps me updated on U.S. tax changes, ensuring compliance as we collect taxes correctly for our telecommunications company.

**Official Response from Celina Romera:**

> Hi Wendi, thank you for taking the time to share your experience with Avalara. We’re glad to hear our updates on tax changes are helping your team stay compliant in such a complex industry. We also appreciate your feedback on more detailed seminars and will be sure to pass that along.

  ### 41. incredible solution for tax calculation

**Rating:** 3.5/5.0 stars

**Reviewed by:** Pavel M. | Product Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** September 08, 2022

**What do you like best about Avalara?**

Lve tax calculation - incredibly flexible solution for tax compliance - nexus/minimus alerts - getting timely data on hitting nexus is of utmost importance countries coverage - integration with the most popular payment services - support qualification - expertise in the field is available through customer service as well

**What do you dislike about Avalara?**

Ease of use, and management of multiple countries is still a great pain and require a lot of resource

**What problems is Avalara solving and how is that benefiting you?**

Tax compliance and calculation for several countries, the ability to calculate tax at the checkout with the ability to integrate with the payment solution and BI - all of the above is possible with Avalara

**Official Response from Celina Romera:**

> Hi Pavel, thanks for the review! We're happy to support your tax compliance efforts across countries. We appreciate your feedback and are happy to be part of your process. 

  ### 42. Seamless Integration for Tax Compliance

**Rating:** 4.0/5.0 stars

**Reviewed by:** Teri W. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

I like Avalara for its seamless integration with NetSuite. Also, I really like the webinars set up with tax experts. Gain a lot of information, even if it doesn’t pertain to my immediate situation, it’s something to watch out for. I attend every webinar I can.

**What do you dislike about Avalara?**

Researching tax laws online can be very tricky, and sometimes the information provided online is outdated.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara for managing sales tax compliance with laws that are always changing.

**Official Response from Celina Romera:**

> Hi Teri, thanks for sharing your experience with Avalara. We’re glad to hear it’s been a helpful resource for your team. We appreciate you taking the time to share your feedback!

  ### 43. Effortless Monthly Returns, But Adjustments for Past Periods Are Tricky

**Rating:** 5.0/5.0 stars

**Reviewed by:** Samantha C. | Accounting Speciailist, Mid-Market (51-1000 emp.)

**Reviewed Date:** November 03, 2025

**What do you like best about Avalara?**

I appreciate that Avalara is able to handle all of my sales tax returns for me each month.

**What do you dislike about Avalara?**

This could be a user-specific issue, but with Avalara, if you need to process a return for an order from a previous month, it's not straightforward to associate that return with the original month. Once a month has closed, Avalara's system no longer allows for easy adjustments related to that period.

**What problems is Avalara solving and how is that benefiting you?**

Avalara has been a huge time-saver for my company by handling the compilation and processing of our monthly returns. Since we operate in all 50 states, Avalara is saving us at least 30 minutes per state every month by managing these filings on our behalf.

**Official Response from Celina Romera:**

> Hi Samantha, thanks for the review. We’re glad to hear Avalara is helping take monthly returns off your plate and saving your team time across the board. We appreciate the feedback on past-period adjustments, and I've passed this note along to our product team. 

  ### 44. Effortless Tax Compliance with Powerful Reporting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Divya P. | Tax Accountant EU , Small-Business (50 or fewer emp.)

**Reviewed Date:** March 31, 2026

**What do you like best about Avalara?**

I find Avalara to work very well for tax calculations, which is crucial for my needs. I appreciate the easy approach and research capabilities it offers for VAT compliance. I also like the report generation feature, especially since it can produce country-specific reports. Setting up Avalara was straightforward, requiring only a bit of training with the technical team.

**What do you dislike about Avalara?**

only the live customer support

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara for tax calculations, making VAT compliance research easy, and generating country-specific reports.

**Official Response from Celina Romera:**

> Hi Divya, thanks for sharing your review! We’re glad to hear Avalara is helping simplify your tax process. We appreciate your feedback and are grateful to have you as a customer!

  ### 45. Great Certificate Integration, but Glitchy, Slow, and Forced Updates

**Rating:** 3.5/5.0 stars

**Reviewed by:** Hannah L. | SALT Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 07, 2026

**What do you like best about Avalara?**

Integration if certificates to our invoicing platform

**What do you dislike about Avalara?**

It's glitchy, randomly slow, and new updates that I can not opt out of (AI chat box, toggle magnifying)

**What problems is Avalara solving and how is that benefiting you?**

It's solves the updates in tax rates and provides Nexus updates

**Official Response from Celina Romera:**

> Hannah, thank you for taking the time to share your experience. We’re glad Avalara is helping support your tax processes, but we’re sorry to hear you've run into a few glitches. If you’re open to it, please reach out to customercare@avalara.com so we can learn more. 

  ### 46. Easy to Use and User-Friendly Experience

**Rating:** 5.0/5.0 stars

**Reviewed by:** Nikolai K. | Company Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 01, 2026

**What do you like best about Avalara?**

I like how easy they make it to use their products.

**What do you dislike about Avalara?**

I don’t like that I can’t view all my accounts together in a single dashboard.

**What problems is Avalara solving and how is that benefiting you?**

We use Avalara to help us stay tax-compliant with our short-term vacation rentals.

**Official Response from Celina Romera:**

> Hi Nikolai, thank you for taking the time to share your experience using Avalara. We’re glad to hear the platform has been easy to use and is helping you stay compliant. We appreciate your feedback and thank you for being a customer!

  ### 47. Assessing the Performance and Reliability of Avalara

**Rating:** 3.5/5.0 stars

**Reviewed by:** Sahib A. | E-Commerce Brand Manager, Small-Business (50 or fewer emp.)

**Reviewed Date:** January 31, 2024

**What do you like best about Avalara?**

They maintain a very high level of accuracy in their tax calculations, and we have never encountered any calculation errors. Additionally, they have filed all our returns on time, and we have not experienced any delays in the filing process.

**What do you dislike about Avalara?**

Their support operations still require significant improvement. In some cases, it can take up to a month just to receive an initial response from their support team, which is highly unacceptable and impacts timely issue resolution.

**What problems is Avalara solving and how is that benefiting you?**

Handling sales tax calculations for multiple states. Since we are an e-commerce company different rates are applied to us for different states.

**Official Response from Celina Romera:**

> Hi Sahib, thanks for the review! We're happy to hear Avalara is delivering the accuracy and reliability your team needs. We appreciate the feedback on support response times and will be sure to pass it along. We are thankful to have you as a customer!

  ### 48. Convenient and Efficient Tool for Tax Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Christopher E. | Owner, Small-Business (50 or fewer emp.)

**Reviewed Date:** October 31, 2025

**What do you like best about Avalara?**

I love how Avalara has significantly simplified the process of collecting and issuing W-9 forms. The ability to have vendors fill out their W-9s online through Avalara's platform makes the process smooth and efficient, reducing the hassle of manual input. Additionally, the electronic handling of forms is incredibly beneficial, especially when it comes to issuing 1099s, by easing the January rush and eliminating the stress associated with mailing documents and managing reporting to the IRS and the state. Avalara’s interface is user-friendly, making it convenient for regular use. I also appreciate the excellent integration with QuickBooks Online, which further streamlines my workflow. The colleagues' recommendations and my positive experience with Avalara are such that I would rate it highly and have already recommended it to others, scoring it a perfect 10 for satisfaction and recommending it.

**What do you dislike about Avalara?**

I would like if there was a way for Avalara to automatically send an email when I set up a new vendor in QuickBooks Online. Currently, when I want to track 1099s for a vendor, it would be more efficient if Avalara could automatically send the vendor an email prompting them to provide a W-9.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara to collect and issue forms electronically, simplifying the process and saving time on manual entry and mailing. It also integrates well with QuickBooks Online, enhancing my workflow.

**Official Response from Celina Romera:**

> Hi Christopher, thank you for taking the time to share your experience. We’re so glad Avalara has made tax season less stressful and your workflow smoother. We also appreciate the callout on vendor email automation and have shared that with our product team. Thanks again for being part of the Avalara community.

  ### 49. Essential for Managing Sales Taxes

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cristina P.

**Reviewed Date:** October 30, 2025

**What do you like best about Avalara?**

I love how Avalara helps me with sales taxes, especially in understanding when I have reached certain conditions in different states without physical or team reasons, thus avoiding unnecessary payments and fines. I have been using Avalara for more than two years and it is essential for calculating taxes properly. I greatly appreciated the setup process which is super clear and self-explanatory. This platform enabled the easy upload of my clients' tax exemption certificates and provides a Nexus location map, all of which is extremely necessary in my daily routine. I also found it beneficial how Avalara integrates perfectly with other platforms like Quickbooks, Amazon, and Shopify, offering a seamless integrated experience. The continuous and helpful support provided by Avalara is one of the key reasons for my recommendation of this tool.

**What do you dislike about Avalara?**

I would like them to change the account managers less often. Now they keep the manager fixed for a longer time.

**What problems is Avalara solving and how is that benefiting you?**

I have been using Avalara for over two years to calculate and manage sales taxes. It helps me avoid paying undue taxes and fines, especially when I meet certain sales criteria in different states.

**Official Response from Celina Romera:**

> Hi Cristina, thanks for the review. We’re happy to help you stay compliant across states, and it’s great to hear the software works well with the platforms you need. Thanks for being a customer! 

  ### 50. Streamlined Tax Management with Avalara, Needs Better Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Stefano D. | Project Manager

**Reviewed Date:** October 30, 2025

**What do you like best about Avalara?**

I have been using Avalara for three years, primarily for managing sales tax and returns across 22 states, and I find it incredibly effective. One standout aspect is the software's optimization capabilities, including features like geolocation and tax management, which streamline our processes significantly. This optimization ensures automatic payments, eliminating any risk of penalties and thereby enhancing our financial efficiency. Additionally, I appreciate Avalara's competitive pricing, which is a decisive factor for me when considering renewal. Furthermore, the ability to integrate Avalara seamlessly with platforms like Shopify, Magento, and Salesforce enhances its utility and supports our operations smoothly.

**What do you dislike about Avalara?**

I find the setup process of Avalara to be complex. Although not impossible, it can be quite challenging initially. Additionally, I am not satisfied with the support, as I mentioned it's one area I would want to change.

**What problems is Avalara solving and how is that benefiting you?**

I use Avalara to optimize sales tax payments across 22 states, ensuring automatic payments and avoiding penalties, which streamlines our tax process and enhances compliance.

**Official Response from Celina Romera:**

> Thanks for the thoughtful review, Stefano. We're glad Avalara has been a strong fit for managing tax across multiple states and integrating with your platforms. We appreciate the feedback on setup and support and will keep that in mind as we continue to improve the experience.


## Avalara Discussions
  - [Has anyone using Avalara experience issues with this service recently 2021?](https://www.g2.com/discussions/40448-has-anyone-using-avalara-experience-issues-with-this-service-recently-2021) - 3 comments, 2 upvotes
  - [Why Avalara can't answer the Drop Shipment Related questions? and dodge the questions by stating they are not CPA's and cannot advise.](https://www.g2.com/discussions/why-avalara-can-t-answer-the-drop-shipment-related-questions-and-dodge-the-questions-by-stating-they-are-not-cpa-s-and-cannot-advise) - 1 comment, 1 upvote
  - [Can I refile a return that was filed in an SST state without Avalara's assistance?](https://www.g2.com/discussions/31739-can-i-refile-a-return-that-was-filed-in-an-sst-state-without-avalara-s-assistance) - 2 comments, 1 upvote
  - [Do wholesale sales count toward NEXUS?](https://www.g2.com/discussions/31738-do-wholesale-sales-count-toward-nexus) - 2 comments, 1 upvote
  - [Does anyone have experience with a Zoho Books integration with AvaTax?](https://www.g2.com/discussions/24186-does-anyone-have-experience-with-a-zoho-books-integration-with-avatax) - 1 comment, 1 upvote

- [View Avalara pricing details and edition comparison](https://www.g2.com/products/avalara/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-09+15%3A22%3A00+-0500&secure%5Bsession_id%5D=676418ed-859c-4e9d-bed3-efe9e71c005a&secure%5Btoken%5D=7bd22b83855dc9cf9d054933764e9af1b41189eb6b315f5ef32d17f360e3ea62&format=llm_user)
## Avalara Integrations
  - [Accounting Seed](https://www.g2.com/products/accounting-seed/reviews)
  - [Acumatica](https://www.g2.com/products/acumatica/reviews)
  - [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)
  - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)
  - [Amazon API Gateway](https://www.g2.com/products/amazon-api-gateway/reviews)
  - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews)
  - [Busy Accounting Software](https://www.g2.com/products/busy-accounting-software/reviews)
  - [Certinia](https://www.g2.com/products/certinia/reviews)
  - [Chargebee](https://www.g2.com/products/chargebee/reviews)
  - [Cin7 Core](https://www.g2.com/products/cin7-core/reviews)
  - [Dynaway EAM for Dynamics AX](https://www.g2.com/products/dynaway-eam-for-dynamics-ax/reviews)
  - [Ebay Magento 2 Integration](https://www.g2.com/products/ebay-magento-2-integration/reviews)
  - [ECI Davisware](https://www.g2.com/products/eci-davisware/reviews)
  - [Epicor CMS](https://www.g2.com/products/epicor-cms/reviews)
  - [Epicor Prophet 21](https://www.g2.com/products/epicor-prophet-21/reviews)
  - [Epicor Vision](https://www.g2.com/products/epicor-vision/reviews)
  - [Etsy - CedCommerce Integration](https://www.g2.com/products/etsy-cedcommerce-integration/reviews)
  - [Expedite Commerce](https://www.g2.com/products/expedite-commerce/reviews)
  - [Guidewire ProNavigator](https://www.g2.com/products/guidewire-pronavigator/reviews)
  - [HCL Connections](https://www.g2.com/products/hcl-connections/reviews)
  - [Infor CloudSuite Corporate](https://www.g2.com/products/infor-cloudsuite-corporate/reviews)
  - [Infor M3](https://www.g2.com/products/infor-m3/reviews)
  - [Iptor ERP](https://www.g2.com/products/iptor-erp/reviews)
  - [Kinetic](https://www.g2.com/products/epicor-kinetic/reviews)
  - [Maxio](https://www.g2.com/products/maxio/reviews)
  - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews)
  - [Microsoft D365FO Connector for ADP Workforce Now®](https://www.g2.com/products/microsoft-d365fo-connector-for-adp-workforce-now/reviews)
  - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews)
  - [NetSuite](https://www.g2.com/products/netsuite/reviews)
  - [Odoo](https://www.g2.com/products/odoo-odoo/reviews)
  - [Odoo ERP](https://www.g2.com/products/odoo-odoo-erp/reviews)
  - [Oracle Database](https://www.g2.com/products/oracle-database/reviews)
  - [Oracle Netsuite Analytics](https://www.g2.com/products/oracle-netsuite-analytics/reviews)
  - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews)
  - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews)
  - [RSM Microsoft Dynamics AX for Food and Beverage](https://www.g2.com/products/rsm-microsoft-dynamics-ax-for-food-and-beverage/reviews)
  - [Sage 100](https://www.g2.com/products/sage-100/reviews)
  - [Sage 500](https://www.g2.com/products/sage-500/reviews)
  - [Sage AI](https://www.g2.com/products/sage-ai/reviews)
  - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews)
  - [SAP Ariba](https://www.g2.com/products/sap-ariba/reviews)
  - [SAP Business AI](https://www.g2.com/products/sap-business-ai/reviews)
  - [SAP Business ByDesign](https://www.g2.com/products/sap-business-bydesign/reviews)
  - [SAP Business One](https://www.g2.com/products/sap-business-one/reviews)
  - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews)
  - [Shift4Shop](https://www.g2.com/products/shift4shop/reviews)
  - [Shopify](https://www.g2.com/products/shopify/reviews)
  - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews)
  - [Streamline](https://www.g2.com/products/streamline/reviews)
  - [Stripe Atlas](https://www.g2.com/products/stripe-atlas/reviews)
  - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews)
  - [Stripe Invoicing](https://www.g2.com/products/stripe-invoicing/reviews)
  - [Wix](https://www.g2.com/products/wix/reviews)
  - [WooCommerce](https://www.g2.com/products/woocommerce/reviews)
  - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews)
  - [Workday Financial Management](https://www.g2.com/products/workday-financial-management/reviews)
  - [Xero](https://www.g2.com/products/xero/reviews)
  - [Zoho Books](https://www.g2.com/products/zoho-books/reviews)
  - [Zuora](https://www.g2.com/products/zuora-zuora/reviews)

## Avalara Features
**Global Shipping**
- Integration
- Reporting
- Labels
- Returns

**Tracking**
- Sales Tax
- VAT
- GST
- Exemptions
- Adjustments
- Localization

**Tax Planning**
- Strategies
- Exemptions
- Credits
- Estimations

**Agentic AI - SAP Store**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Payments and Pricing**
- Global Tax
- Currency
- Payment Methods
- Cost
- Pricing

**Integrations**
- Integrations

**Tax Filing**
- Calculations
- Rules & Regulations
- Reporting

**Global ecommerce management**
- Compliance
- Delivery Tracking
- Risk
- Documents

**Portals**
- Marketplaces
- Branding

**Remittance**
- Returns
- Notifications
- Global/Cross Borders
- Analytics

**Workflows**
- Integrations
- Importing

**Agentic AI - Sales Tax and VAT Compliance**
- Autonomous Task Execution
- Natural Language Interaction

## Top Avalara Alternatives
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