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AutoVitals Reviews & Product Details

AutoVitals is the only complete shop success solution driving profitable growth for the independent auto repair shop industry. AutoVitals solutions include industry-leading digital vehicle inspections (DVI), workflow automation, CRM, websites, and digital marketing. See how AutoVitals solutions can help your shop sell more recommended jobs, manage a greater car count, and maintain your highest standard of customer service.

Seller

Autovitals

Discussions

AutoVitals Community

Languages Supported

English

Overview by

Ryan Andrew

Pricing

Pricing provided by AutoVitals.

DVI.X

Per Month

SmartFlow.X

Per Month

View More Pricing Information

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AutoVitals Integrations

(1)

Integration information sourced from real user reviews.

AutoVitals Media

AutoVitals Demo - Industry-Leading Digital Vehicle Inspections

Our digital vehicle inspection reports include educational notes, videos, and images. These materials educate your customers about the importance of addressing their vehicles concerns leading to more approvals.

AutoVitals Demo - Easy-to-Use Digital Inspections

Our Digital Vehicle Inspections are designed to make it as easy and fast as possible for your technicians to perform comprehensive and consistent inspections.

AutoVitals Demo - Task Manager and Workflow Management

Workflow management to help your Service Advisor manage everything and anything that comes their way.

AutoVitals Demo - Customer Retention Management

Does your shop primarily serve one time visitors? Increase customer retention with texted appointment reminders with previous inspection results highlighting declined work. Encourage consistent visits with AutoVitals' loyalty program.

AutoVitals Demo - Customized Websites & Digital Marketing

Our auto repair shop websites are appointment-generating machines designed to boost your shop's SEO ranking and reputation.

AutoVitals Demo - Advanced Business Analytics

You can't manage what you can't measure. AutoVitals' Business Control Panel allows you to identify what key performance indicators (KPIs) are impacting your shop's ARO, revenue and profit. AutoVitals makes it easy to track and exceed your shop's goals.

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Justin S.

Strategic Operations Specialist

Small-Business (50 or fewer emp.)

10/30/2025

"Excellent Technician Time Management"

2.5/5

What do you like best about AutoVitals?

Technician Time Management is great. It's ability to calculate Etime. Review collected by and hosted on G2.com.

What do you dislike about AutoVitals?

the Autovitals CRM is not good at all. Does not allow you to set the date for a reminder of declined service Review collected by and hosted on G2.com.

Randy H.

Maintenance Technician

Small-Business (50 or fewer emp.)

9/17/2024

"Great bang for your buck"

3.5/5

What do you like best about AutoVitals?

Ive been using Autovitals for the past few months and I'm incredibly impressed. Not only does it streamline our operations, but it also incredibly affordable. The pricing structure is competitive and the value it provides is unmatched.

As a small business owner, cost is a major factor in my decision making. Auto vitals has helped me save both time and money by automating tasks and providing valuable insights into our business. I highly recommend it to any repair shop. Looking for a budget-friendly solution. Review collected by and hosted on G2.com.

What do you dislike about AutoVitals?

Step learning curve some of my employees take longer than i think it should go learn all of the features autovitals had to offer Review collected by and hosted on G2.com.

Response from Lauren Thunen of AutoVitals

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Randy, we are glad to hear you have been impressed by the results you and your shop have seen with AutoVitals! If your team would like additional training on AutoVitals' features, your dedicated Customer Success Advisor is always happy to help. Thank you for taking the time to share your experience with AutoVitals.

Danny R.

Mid-Market (51-1000 emp.)

12/14/2023

"Great, reliable shop flow management"

4.5/5

What do you like best about AutoVitals?

Easy to use, Lots of features and benifits. A great way to keep track of vehicles & technicians in the shop as well as keeping in touch with your customers. Review collected by and hosted on G2.com.

What do you dislike about AutoVitals?

Not fully intergrated with ROWriter. ie it can not directly read/write to the database which creates issuse with tracking technicians time ( AV never seems to match what is in ROWriter) as well as the extra load it puts on our server backing up 10 databases every 30 seconds to extract the data. Review collected by and hosted on G2.com.

What problems is AutoVitals solving and how is that benefiting you?

Keeping track of workflow within the shop. This allows everyone to see where the vehicle is in the service process. Tech View allows us to arrange our tech's day so the vehicles get completed in the needed order. Keeping in touch with the customers. AV allows us to keep in constant contact with the customers throughout the service process. Review collected by and hosted on G2.com.

Response from Lauren Thunen of AutoVitals

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Danny, thank you for the review. We are glad that you have found AutoVitals easy to use and valuable to help you manage your technicians' workload and car count. Additionally, it is great that you and your customers appreciate the automatic vehicle status notifications.

We also appreciate your feedback regarding our integration with RO Writer, as we are always looking to improve our existing 2-way integration offerings.

Again, thank you for taking the time to review AutoVitals and we look forward to continuing to support your success in 2024!

Larry H.

Small-Business (50 or fewer emp.)

12/15/2023

"AutoVitals Increases Customer Satisfaction and Improves ARO"

4.5/5

What do you like best about AutoVitals?

The seamless integration with Protractor. Easy to edit inspections and inspection sheets. Great reports Review collected by and hosted on G2.com.

What do you dislike about AutoVitals?

Not much emphasis on new features or redevelopment over the last several years. Sometimes feels a little stale and dated. Review collected by and hosted on G2.com.

Response from Lauren Thunen of AutoVitals

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Larry, thank you for your review. We agree, that our integration with Protractor is top-notch. We are pleased to hear that the inspection sheets have been easy to edit and that your customers see the value in receiving a digital inspection. We also appreciate your feedback regarding product development. Our development team is hard at work to launch impactful updates at the end of 2023 and beginning of 2024 to address your concerns. Again, thank you for taking the time to leave us a review!

Becky F.

Small-Business (50 or fewer emp.)

12/15/2023

"Best Digital Inspection"

5/5

What do you like best about AutoVitals?

The ablilty to take pictures or videos and share them digitally with your customers. Your inspections can be as basic or as detailed as you would like. Review collected by and hosted on G2.com.

What do you dislike about AutoVitals?

The notes have to be made in AV then updated to your POS. Review collected by and hosted on G2.com.

Response from Lauren Thunen of AutoVitals

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Becky, thank you for your review and for trusting AutoVitals to provide digital inspections, CRM, and web services for your shop. We look forward to continuing to support your shop's success in 2024!

Brian G.

Small-Business (50 or fewer emp.)

12/21/2023

"Makes communicating auto repairs to customers fairly easy"

4/5

What do you like best about AutoVitals?

The ability to contact customers during the whole repair process Review collected by and hosted on G2.com.

What do you dislike about AutoVitals?

Be nice if you could write repair orders directly through auto vitals instead of an outside thing like napa tracs and also keep parts inventory as well Review collected by and hosted on G2.com.

Response from Lauren Thunen of AutoVitals

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Brian, thank you for your review. We are glad to hear that you have found value in our customer communication tools and that they reinforce your customers' trust in your shop. We are always looking to improve our two-way integration capabilities, and your feedback is noted.

Conifer S.

Small-Business (50 or fewer emp.)

12/14/2023

"Helps small business repair shop run smoothly"

4/5

What do you like best about AutoVitals?

Being able to share the actual inpections first hand woth customers Review collected by and hosted on G2.com.

What do you dislike about AutoVitals?

technical issues with tablets somtimes slows productivity Review collected by and hosted on G2.com.

Response from Lauren Thunen of AutoVitals

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Thank you Conifer for taking the time to review AutoVitals. We are thrilled to hear that sending digital inspections has improved customer satisfaction and approvals. We look forward to continuing to support your shop's success in 2024!

Gregg L.

President

Small-Business (50 or fewer emp.)

12/29/2023

"Proven Results"

4.5/5

What do you like best about AutoVitals?

Using a digital inspection platform like AutoVitals provides a clear and definte status of the health of your customers vehicle. Review collected by and hosted on G2.com.

What do you dislike about AutoVitals?

It is a challenge to get buy-in from your staff members so consider rewarding them for quality and quanity of inspections performed on a weekly basis. Review collected by and hosted on G2.com.

Response from Lauren Thunen of AutoVitals

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Thank you Gregg for your review and your excellent suggestion to reward staff for inspection quality. This is a great way to get the ball rolling on implementation.

dominic b.

Small-Business (50 or fewer emp.)

12/14/2023

"does everything we need"

5/5

What do you like best about AutoVitals?

the shopflow piece provides a easy way to see what is going on in the shop and when Review collected by and hosted on G2.com.

What do you dislike about AutoVitals?

it can be a bit overwhelming to learn

I would like it to clock techs in as soon as they open a job ticket Review collected by and hosted on G2.com.

Response from Lauren Thunen of AutoVitals

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Dominic, thank you for reviewing AutoVitals. We are glad you are finding value in our workflow management tools to help you manage your shop's operations and car count.

Additionally, thank you for your feedback regarding technician clocking in. You are correct that currently technicians need to clock in manually on the tablet before opening a repair order. Once they open a repair order on the tablet, a timer will automatically start to measure the total time spent on the entire repair order.

Again, thank you for taking the time to leave a review. It is much appreciated!

BOBBY L.

Small-Business (50 or fewer emp.)

12/14/2023

"east to use"

4.5/5

What do you like best about AutoVitals?

its pretty easy to use and navigate. the techs like it. Review collected by and hosted on G2.com.

What do you dislike about AutoVitals?

having to edit every inspection before it can be sent Review collected by and hosted on G2.com.

Response from Lauren Thunen of AutoVitals

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Bobby, thank you for the review. We are glad that your technicians have found the inspections easy to perform and have adopted the program. Our Customer Success team is always happy to provide additional training to your service advisors to increase adoption and inspection review efficiency. Please reach out to your advisor if you would like to schedule additional training. Again, thank you for taking the time to review AutoVitals!