# AutoVitals Reviews **Vendor:** Autovitals **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 12 ## About AutoVitals AutoVitals is the only complete shop success solution driving profitable growth for the independent auto repair shop industry. AutoVitals solutions include industry-leading digital vehicle inspections (DVI), workflow automation, CRM, websites, and digital marketing. See how AutoVitals solutions can help your shop sell more recommended jobs, manage a greater car count, and maintain your highest standard of customer service. ## AutoVitals Pros & Cons **What users like:** - Users find the **time-saving capabilities** of AutoVitals invaluable for improving efficiency and streamlining operations. (2 reviews) - Users commend the **affordability** of AutoVitals, appreciating its value and cost-effective solutions for small businesses. (1 reviews) - Users commend AutoVitals for its **cost-effectiveness** , enabling small businesses to save time and money efficiently. (1 reviews) - Users find AutoVitals to be **incredibly easy to use** , streamlining operations and saving valuable time effortlessly. (1 reviews) - Users value the **efficiency improvements** of AutoVitals, appreciating time and cost savings through automation and insights. (1 reviews) - Time Tracking (1 reviews) - Workflow Streamlining (1 reviews) **What users dislike:** - Users find the **difficult learning process** of AutoVitals frustrating, with employees taking longer to master its features. (1 reviews) - Users find the **steep learning curve** of AutoVitals challenging, with some employees struggling to grasp all features quickly. (1 reviews) - Users find the **limited customization** of reminders in AutoVitals frustrating and inadequate for their needs. (1 reviews) - Users face **notification issues** with AutoVitals, particularly with setting reminders for declined services. (1 reviews) ## AutoVitals Reviews ### 1. Excellent Technician Time Management **Rating:** 2.5/5.0 stars **Reviewed by:** Justin S. | Strategic Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about AutoVitals?** Technician Time Management is great. It's ability to calculate Etime. **What do you dislike about AutoVitals?** the Autovitals CRM is not good at all. Does not allow you to set the date for a reminder of declined service **What problems is AutoVitals solving and how is that benefiting you?** The technician time management is the best in the industry. ### 2. Great bang for your buck **Rating:** 3.5/5.0 stars **Reviewed by:** Randy H. | Maintenance Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2024 **What do you like best about AutoVitals?** Ive been using Autovitals for the past few months and I'm incredibly impressed. Not only does it streamline our operations, but it also incredibly affordable. The pricing structure is competitive and the value it provides is unmatched. As a small business owner, cost is a major factor in my decision making. Auto vitals has helped me save both time and money by automating tasks and providing valuable insights into our business. I highly recommend it to any repair shop. Looking for a budget-friendly solution. **What do you dislike about AutoVitals?** Step learning curve some of my employees take longer than i think it should go learn all of the features autovitals had to offer **What problems is AutoVitals solving and how is that benefiting you?** Auto vitals had helped me save both time and money by automating tasks **Official Response from Lauren Thunen:** > Randy, we are glad to hear you have been impressed by the results you and your shop have seen with AutoVitals! If your team would like additional training on AutoVitals' features, your dedicated Customer Success Advisor is always happy to help. Thank you for taking the time to share your experience with AutoVitals. ### 3. Great, reliable shop flow management **Rating:** 4.5/5.0 stars **Reviewed by:** Danny R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about AutoVitals?** Easy to use, Lots of features and benifits. A great way to keep track of vehicles & technicians in the shop as well as keeping in touch with your customers. **What do you dislike about AutoVitals?** Not fully intergrated with ROWriter. ie it can not directly read/write to the database which creates issuse with tracking technicians time ( AV never seems to match what is in ROWriter) as well as the extra load it puts on our server backing up 10 databases every 30 seconds to extract the data. **What problems is AutoVitals solving and how is that benefiting you?** Keeping track of workflow within the shop. This allows everyone to see where the vehicle is in the service process. Tech View allows us to arrange our tech's day so the vehicles get completed in the needed order. Keeping in touch with the customers. AV allows us to keep in constant contact with the customers throughout the service process. **Official Response from Lauren Thunen:** > Danny, thank you for the review. We are glad that you have found AutoVitals easy to use and valuable to help you manage your technicians' workload and car count. Additionally, it is great that you and your customers appreciate the automatic vehicle status notifications. We also appreciate your feedback regarding our integration with RO Writer, as we are always looking to improve our existing 2-way integration offerings. Again, thank you for taking the time to review AutoVitals and we look forward to continuing to support your success in 2024! ### 4. AutoVitals Increases Customer Satisfaction and Improves ARO **Rating:** 4.5/5.0 stars **Reviewed by:** Larry H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about AutoVitals?** The seamless integration with Protractor. Easy to edit inspections and inspection sheets. Great reports **What do you dislike about AutoVitals?** Not much emphasis on new features or redevelopment over the last several years. Sometimes feels a little stale and dated. **What problems is AutoVitals solving and how is that benefiting you?** Customers do not have time, nor do we want them hanging around the shop while their vehicle is being serviced. the inspection pictures help them understand what the issues are and why they need those systems repaired. It also sends timely appointment reminders and vehicle updates. **Official Response from Lauren Thunen:** > Larry, thank you for your review. We agree, that our integration with Protractor is top-notch. We are pleased to hear that the inspection sheets have been easy to edit and that your customers see the value in receiving a digital inspection. We also appreciate your feedback regarding product development. Our development team is hard at work to launch impactful updates at the end of 2023 and beginning of 2024 to address your concerns. Again, thank you for taking the time to leave us a review! ### 5. Best Digital Inspection **Rating:** 5.0/5.0 stars **Reviewed by:** Becky F. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about AutoVitals?** The ablilty to take pictures or videos and share them digitally with your customers. Your inspections can be as basic or as detailed as you would like. **What do you dislike about AutoVitals?** The notes have to be made in AV then updated to your POS. **What problems is AutoVitals solving and how is that benefiting you?** They are hosting my website and offer CRM and texting services. **Official Response from Lauren Thunen:** > Becky, thank you for your review and for trusting AutoVitals to provide digital inspections, CRM, and web services for your shop. We look forward to continuing to support your shop's success in 2024! ### 6. Makes communicating auto repairs to customers fairly easy **Rating:** 4.0/5.0 stars **Reviewed by:** Brian G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about AutoVitals?** The ability to contact customers during the whole repair process **What do you dislike about AutoVitals?** Be nice if you could write repair orders directly through auto vitals instead of an outside thing like napa tracs and also keep parts inventory as well **What problems is AutoVitals solving and how is that benefiting you?** Helps eliminate the customer concern of unneeded repairs **Official Response from Lauren Thunen:** > Brian, thank you for your review. We are glad to hear that you have found value in our customer communication tools and that they reinforce your customers' trust in your shop. We are always looking to improve our two-way integration capabilities, and your feedback is noted. ### 7. Helps small business repair shop run smoothly **Rating:** 4.0/5.0 stars **Reviewed by:** Conifer S. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about AutoVitals?** Being able to share the actual inpections first hand woth customers **What do you dislike about AutoVitals?** technical issues with tablets somtimes slows productivity **What problems is AutoVitals solving and how is that benefiting you?** Communication issues with customers, very wasy to get the customer on board with what we are trying to communicate with them **Official Response from Lauren Thunen:** > Thank you Conifer for taking the time to review AutoVitals. We are thrilled to hear that sending digital inspections has improved customer satisfaction and approvals. We look forward to continuing to support your shop's success in 2024! ### 8. Proven Results **Rating:** 4.5/5.0 stars **Reviewed by:** Gregg L. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2023 **What do you like best about AutoVitals?** Using a digital inspection platform like AutoVitals provides a clear and definte status of the health of your customers vehicle. **What do you dislike about AutoVitals?** It is a challenge to get buy-in from your staff members so consider rewarding them for quality and quanity of inspections performed on a weekly basis. **What problems is AutoVitals solving and how is that benefiting you?** Providing clear and specific description of the health of customes vehicle with pictures helps bridge the gap of trust in our business. **Official Response from Lauren Thunen:** > Thank you Gregg for your review and your excellent suggestion to reward staff for inspection quality. This is a great way to get the ball rolling on implementation. ### 9. does everything we need **Rating:** 5.0/5.0 stars **Reviewed by:** dominic b. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about AutoVitals?** the shopflow piece provides a easy way to see what is going on in the shop and when **What do you dislike about AutoVitals?** it can be a bit overwhelming to learn I would like it to clock techs in as soon as they open a job ticket **What problems is AutoVitals solving and how is that benefiting you?** keeping track of what is going on in shop **Official Response from Lauren Thunen:** > Dominic, thank you for reviewing AutoVitals. We are glad you are finding value in our workflow management tools to help you manage your shop's operations and car count. Additionally, thank you for your feedback regarding technician clocking in. You are correct that currently technicians need to clock in manually on the tablet before opening a repair order. Once they open a repair order on the tablet, a timer will automatically start to measure the total time spent on the entire repair order. Again, thank you for taking the time to leave a review. It is much appreciated! ### 10. east to use **Rating:** 4.5/5.0 stars **Reviewed by:** BOBBY L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about AutoVitals?** its pretty easy to use and navigate. the techs like it. **What do you dislike about AutoVitals?** having to edit every inspection before it can be sent **What problems is AutoVitals solving and how is that benefiting you?** i like the work flow but my SAs think its just another thing they have to do and dont use it much **Official Response from Lauren Thunen:** > Bobby, thank you for the review. We are glad that your technicians have found the inspections easy to perform and have adopted the program. Our Customer Success team is always happy to provide additional training to your service advisors to increase adoption and inspection review efficiency. Please reach out to your advisor if you would like to schedule additional training. Again, thank you for taking the time to review AutoVitals! ### 11. Great tool for educating customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2023 **What do you like best about AutoVitals?** It is a great tool to show customers status of there vehicle **What do you dislike about AutoVitals?** Not much to dislike does a great job. Good interaction with Mitchell **What problems is AutoVitals solving and how is that benefiting you?** Keeps customer on track for future repairs **Official Response from Lauren Thunen:** > Thank you for reviewing AutoVitals! We are happy to hear that you and your customers find value in the automatic status updates as well as our CRM tools. ### 12. When used properly, gain trust with customers & increase sales **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about AutoVitals?** The availability to upload photos from the inspections executed in the garage to communicate with front desk sales team. And the communication that is created from front desk to customer. **What do you dislike about AutoVitals?** When an outage or update occurs, it's quite the effort to get everything streamlined again. **What problems is AutoVitals solving and how is that benefiting you?** Communication is a great problem solved with AutoVitals if used correctly. Also, promptness & efficiency of communicating with the customer. One benefit is the confidence it provides to the customer via photos concerning the condition of their vehicle ## AutoVitals Discussions - [What is AutoVitals used for?](https://www.g2.com/discussions/what-is-autovitals-used-for) - 1 comment - [View AutoVitals pricing details and edition comparison](https://www.g2.com/products/autovitals/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+21%3A16%3A41+-0500&secure%5Bsession_id%5D=dd1cd8ab-d9b9-494a-94d6-be11db5cb0ae&secure%5Btoken%5D=7cfa34e955acbd66558a5d2309de05a70df3d17abc999221f07bce1c9037ed27&format=llm_user) ## AutoVitals Integrations - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) ## AutoVitals Features **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top AutoVitals Alternatives - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (722 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - 4.9/5.0 (475 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews)