# Autochat Reviews **Vendor:** Autochat **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 12 ## About Autochat Autochat is a conversational customer engagement solution tailor-made for E-commerce. It helps online stores sell more by proactively engaging and supporting customers throughout their purchase journey and that's why it's much more than just a live chat. Following are the main features of Autochat that make it different from traditional live chat Softwares: Proactive Messaging: Use Contextual Rules based on various data points like user history, UTM parameters, source campaign, session activity, etc. to automatically trigger real-time messages for live users. These messages help start contextual conversations at scale. Once the user is hooked and starts a conversation, the chances of conversion increase manifold. Live Shopper Insights: You and your team members can see all live shopping sessions on your online store with business insights like cart value, the historical average order value of shopper, number of orders placed by the shopper in the past, etc. You can then smartly reach out personally to the most valuable shoppers while they are still on the site. 24x7 Chatbots with seamless handover & takeover: Chatbots can easily be activated to automatically respond to common customer queries, to help them search through products, to showcase new arrivals, to capture contact information, etc. Seamless handover to human team members can also be configured for questions outside the chatbot's scope. It is also possible for you and your team members to look at conversations happening with chatbots in real-time and take over the conversation if and when required. Shared Team Inbox A state of the art shared team inbox with features like Private notes (for team members to collaborate among themselves in context of a conversation), Canned responses (to respond efficiently to customer conversations), and Assignment of conversations to other team members (let the best-suited person respond). In addition, you can also hook up various other messaging channels like Facebook Messenger, Whatsapp, Twitter, and Gmail to the Inbox. This helps your team communicate with all the customers from a single place. ## Autochat Pros & Cons **What users like:** - Users find Autochat **easy to use** , especially beneficial for integrating different communication channels seamlessly. (2 reviews) - Users find Autochat to be very **user-friendly** , making it accessible for those struggling with auto responses. (2 reviews) - Users appreciate the **AI efficiency** of Autochat, enhancing customer interactions and overall experience seamlessly. (1 reviews) - Users commend the **helpful customer support** of Autochat, enhancing their experience and resolving initial issues. (1 reviews) - Users praise the **easy communication** with clients through WhatsApp, enhancing their interaction and workflow. (1 reviews) - Easy Integrations (1 reviews) - Efficiency (1 reviews) - Intuitive (1 reviews) - Users appreciate the **advanced messaging system** of Autochat, enhancing communication and providing insightful interactions with clients. (1 reviews) **What users dislike:** - Users desire more **customization options** for the bot's appearance and personality to enhance their experience. (2 reviews) - Users find Autochat to be **costly to implement** , making it a challenging investment for their business. (1 reviews) - Users find **integration issues** frustrating due to slow startup and compatibility problems with other programs. (1 reviews) - Users find the **learning curve steep** , making implementation costly and complex for their businesses. (1 reviews) - Users note that Autochat's **limitations** arise as it requires human help for complex inquiries beyond simple questions. (1 reviews) - Slow Loading (1 reviews) ## Autochat Reviews ### 1. Enhance user experience through personal communication **Rating:** 4.0/5.0 stars **Reviewed by:** Ruhan B. | Senior Sales Strategist, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2024 **What do you like best about Autochat?** With Autochat I can create auto chats based on customer interaction such as cart abandonment or product viewed. This allows me to be able to get to the potential buyers at the right time and be able to answer questions which in turn can improve the conversion rate. **What do you dislike about Autochat?** I consider that it is insufficient for the purpose of analysis. More granular information regarding performance of agents, customers feedback, along with effectiveness of certain chat triggers toward conversion rates could be interesting. **What problems is Autochat solving and how is that benefiting you?** Autochat has been beneficial to my online store because it enhanced the conversation with the clients. The approach keeps prospective buyers from feeling stranded at any one place in the site and give them a chance to seek clarification before they check out. ### 2. Most advance chat bot system for Ecommerce! **Rating:** 4.5/5.0 stars **Reviewed by:** Anny S. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Autochat?** I find autochat to be very advance in its domain, it has messaging system that works on various advance factors like utm, session activity etc and it triggers messages according to that. It has been very seperate from normal chat bots in terms of features. And it has live shoppers insight which has been very useful for us. **What do you dislike about Autochat?** In my usage i have faced no major issue while working with this. **What problems is Autochat solving and how is that benefiting you?** Definitely very advance and useful chat support system in our ecommerce website which we run for our clients and for us too. It automatically tailors replys according to data of customer which really helps in improving sales of website. ### 3. A game changer product in the chat automation industry!! **Rating:** 4.5/5.0 stars **Reviewed by:** Abhay S. | Manager- BPO Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Autochat?** The platform offers a high degree of customization, allowing businesses to tailor the chatbot's responses and behavior to their specific needs and brand voice. This is the best part in my opinion. **What do you dislike about Autochat?** The initial setup process can be time-consuming, especially for businesses with complex workflows or large knowledge bases. Added, training the chatbot to handle specific industry terms or jargon may require additional effort and time. **What problems is Autochat solving and how is that benefiting you?** Autochat's AI-powered chatbot is highly effective at understanding and responding to customer or client inquiries in a natural and human-like manner. This is helping up to scale up north start metrics such as customer experience and retention rate. ### 4. Great multi channel integration **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Autochat?** It has helped me to easily integrate different communication channels we have. I did face some issues when I started using it a year ago but the customer support was very helpful. Its's easy to use once you get the hang of it. I have now been using it for 1 year and it has been great. **What do you dislike about Autochat?** I would like to see more customizing options about dashboards **What problems is Autochat solving and how is that benefiting you?** It has improved the response rate, and has made the entire process more efficient ### 5. Autochat Review **Rating:** 3.5/5.0 stars **Reviewed by:** Josh S. | Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Autochat?** It works great for our whatsapp communications with clients **What do you dislike about Autochat?** it was quite complex to implement within our business and quite costly **What problems is Autochat solving and how is that benefiting you?** It is helping keep in realt-time communications with our clients so we can engage more effieicently ### 6. AutoChat: A Game-Changer for Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Harish A. | Senior Member of Technical Staff, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Autochat?** Its 24/7 availability and processing of Natural language **What do you dislike about Autochat?** It could only mostly assist with common inquires and need human intervention for increased complexity **What problems is Autochat solving and how is that benefiting you?** AutoChat helps us provide better customer service by automating common inquiries and providing 24/7 support. This can lead to improved customer satisfaction. ### 7. auto chat for dummies **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle C. | CEo, Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Autochat?** The most helpful thing about auto chat if that is user-friendly. If you're not good with auto responses, this is the way to go **What do you dislike about Autochat?** The least helpful thing about auto chat. It has a slow start up. It's not always compatible with other programs **What problems is Autochat solving and how is that benefiting you?** auto chat help with clients acting questions regarding different cleanings that are offered ### 8. Great product!! **Rating:** 4.5/5.0 stars **Reviewed by:** Michele H. | Scheduler, Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Autochat?** Autochat was exrreamly helpful in my communication management ! This has been a lifesaver for my customer service experiance!! **What do you dislike about Autochat?** As of now I have not found a feature I dislike! **What problems is Autochat solving and how is that benefiting you?** This is helping achieve a quicker, more conveinet and knwoledgeable way for teama mebere to comunicate to get questiosn answerswed . This has also helped us work together and solution focused due to the ease of use. ### 9. Good AI Chat app **Rating:** 4.5/5.0 stars **Reviewed by:** Shashikanth A. | IT Compliance Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Autochat?** Auto chat is a good processor of natural language and gives the right answers **What do you dislike about Autochat?** The AI risks should be processed carefiully **What problems is Autochat solving and how is that benefiting you?** it enhanced the interaction with the online support ### 10. Magic of Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Imamunnisa S. | Senior Talent Acquisition Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Autochat?** This AI feature got my job verry easyy and the automated messages and keep the conversation healthy and even the web option was very special **What do you dislike about Autochat?** As of now no concernes - in coming days this will be a game changer **What problems is Autochat solving and how is that benefiting you?** It is automating the most common questions and giving answers in seconds ### 11. Efficient AI-Powered Customer Engagement Solution **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Autochat?** Responsive, AI-driven chatbots that improve customer experience. **What do you dislike about Autochat?** Limited customization options for the bot's appearance and personality. **What problems is Autochat solving and how is that benefiting you?** Autochat has transformed our customer support and engagement processes with its robust AI-driven automation. ### 12. Most advanced **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2024 **What do you like best about Autochat?** Autochat is used across multiple platforms, whether assisting customers or employees. **What do you dislike about Autochat?** The trial period is too good to be true. **What problems is Autochat solving and how is that benefiting you?** Autochat allows you to have more time to do other tasks, while Autochat is collecting basic information. - [View Autochat pricing details and edition comparison](https://www.g2.com/products/autochat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+10%3A39%3A04+-0500&secure%5Bsession_id%5D=51664bdf-7cfb-416e-afba-400b2be03155&secure%5Btoken%5D=3b44d55f19de559feaf8493d7c46e941009e60d92f176b100b3847a734a3aa2a&format=llm_user) ## Autochat Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Autochat Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,305 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,927 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,490 reviews)