Authorize.net Pricing Overview

Bottom line -- it's never failed me.

I build ecommerce sites for my clients and consult with dozens about the best "gateway" on the market. There are many who claim to be awesome, but the only gateway that has never disappointed me is Authorize. Flexible, accurate, fast, dependable, high-availability, and consistent.

Support is great, too -- everytime I've reached out, they've been tremendous. Review collected by and hosted on G2.com.

I'm not sure this is still relavant -- I suspect that their support offices still have normal business hours and do not offer any evening/weekend support. I'd love to know that technical and account support was 24x7. Review collected by and hosted on G2.com.

With Authorize.net, you can switch credit card processors without losing your saved credit cards or automatic billing subscriptions. This can empower you to negotiate the best deal with credit card merchants and switch as needed. Review collected by and hosted on G2.com.

Increasingly under-featured for managing subscriptions. If you are not using it for API, you might as well just use the free online credit card processing from most credit card merchants. There's not much point to Authorize.net after Visa changed the UI. When I say "subscriptions," I am referring to automatic recurring charges such as a monthly subscription.

For instance, when you create a subscription, Authorize.net automatically creates a duplicate account for the customer. Imagine a customer with subscriptions for hosting, domain, and monthly advertising. That's three or four client profiles created for one client, because of this system. Each time you need to edit a subscription, there's little to no capacity for that. You often need to delete an existing subscription and start a new one. Now think of all the duplicate client profiles that get created every time you manage a subscription.

If go to manage a subscription, you have to get the customer to submit their credit card again. In the new UI, there's no way to use the existing credit card or a credit card on file to create a new subscription, and you have to create new subscriptions to manage or change an existing one in many instances.

Authorize.net sells this service that automatically updates the expiration date on credit cards. It's disastrous. It repeatedly deletes saved credit cards. It also suspends and deletes subscriptions, without warning and without notice. So if you are relying on Authorize.net to manage and keep track of subscriptions, it will just throw them out and you lose money not even knowing.

In Visa's new user interface for Authorize.net, you can't pull up a client and see the subscription charges. The customer profile only shows manual charges. You have to be clever and create your own customer ID system. If you create your own customer ID system and manually use it thoroughly, you can filter all your charges company-wide by this customer ID. You cannot filter by the customer profile ID provided by Authorize.net, because Authorize.net creates extra accounts every time you create as subscription, so every subscription has a new customer profile id.

I could go one. The shortcomings are many and growing. As they develop this new user interface for Authorize.net, Visa creates more and more bugs and removes vital features. Review collected by and hosted on G2.com.