Auglio Reviews & Product Details

In the beginning when it was Virtool at Shopify we liked to AI tool to offer better experience and better conversion for our consumers so they can try products virtually before buying. Review collected by and hosted on G2.com.

1 Their customer service by CCO is poor & not able to understand core issue with very poor attitude & communication!

2 CCO declined to keep the commitment made in writing with several excuses in several emails on record. Like they stop providing asset files "SEVERAL YEARS AGO" , whereas committed us in 2021 by Virtool & another one if we requested an product to be integrated previously (which we requested and paid in 2022) they will do it, after providing them proof they declined to do so.

3 POOR ACCOUNTING: Number were not matching with our published products every time we went through audit and their accounting system is very poor.

4 Products published will have Try-On disappeared, they will ask you do whole process again & again, we have done it 2 times. Means be prepare if you have more SKU then dedicate a person for auditing every 3 to 6 month and then provide them proofs.

5 POOR MANAGEMENT: Their staff keep changing every 6 month we had been dealing with new manager with going through the whole process again and again. - Frustrating

POOR RESPONSE : We agreed to certain price now they disagree for integration. (now we are okay with that as our staff agreed to do in my office but do need technical details which they are not providing)

7 Also they agreed to certain plan when they started this app & now they are looking for customer to pay current price without any prior updates.

6 We were told an dedicated manager will be there to account to manage and provide service

A. Manager will keep changing

B Product wont be integrated

C If you raise a question they will disagree to same and now new is they can dedicate and manager was Surprise to me personally.

I had my staff dedicated to this for 1 month in 2021 end and then we went through whole process, then same we went through in 2022 and same we provided them the proof. This time I am spending time myself and doing it already spent 5 days in a row and now counting as switching to another plugin will need time.

If you are dealing with them make sure you have everything in writing & accounting is in perfection with them.

On top of previous review, recently app was not working and they have no curtsy to respond. They walked us through the integration of product, we published the product and Try-on products are not visible.

And when we raised concerns and reached customer support they end up deleting this app from our store, leaving us with losses for more than $10,000 which is reported to Shopify legal team and also to our law firm to serve them notice

We Started using this app in 2021, and with some glitches in the beginning was okay as we were also learning and they were also improving, But when we decided to have more products we negotiated our price with them so we can get integration from them to save our time & can invest in something else, also we were committed that those files will be provided to us.

POOR ATTITUDE & SERVICE Review collected by and hosted on G2.com.

After a first experience with another solution and trying several platforms, I chose Auglio and it was definitely the best decision. Not only because they are more affordable than the competitors but because the result is amazing, as good as with an expensive solution. It’s very fast and easy to import eyeglasses, they did personalize the tryon to fit my website and such a friendly customer service. Review collected by and hosted on G2.com.

Nothing negative to say. They are reacting very fast, whatever the question is Review collected by and hosted on G2.com.