Attendee Tracking Reviews & Product Details

The attendee tracking solution has transformed customer experience at our in-person events. Previously attendees often felt frustrated at being herded through manual badge-scanning checkpoints by temporary staff, not ideal for delegates paying over $3,000 to attend.

By removing this friction entirely, the solution delivered a smoother, more seamless experience and led to significant increases in our Net Promoter Scores.

It also opened up new commercial opportunities, including richer attendee data, targeted sponsorship packages, and enhanced insight-driven partnerships. Review collected by and hosted on G2.com.

The solution has no significant drawbacks. Review collected by and hosted on G2.com.

We’ve used Crowd Connected’s solution across several live events with different formats and spatial challenges. What stands out is how well the system adapts. It’s not a rigid “one-size-fits-all” tool, but a modular platform that can be shaped to fit the venue layout, audience flow, and client objectives.

From initial setup to post-event insights, the platform supports a full lifecycle of value. The data it provides helps us and our clients understand actual attendee behaviour - not assumptions. That has made our delivery more precise and our clients’ debriefs more meaningful.

We’ve also appreciated how the Crowd Connected team continues to evolve the platform. New features are rolled out regularly, and their support team is fast, helpful, and understands the pressure of live environments. That makes a big difference when you’re delivering a managed service under tight timelines. Review collected by and hosted on G2.com.

The physical setup phase requires good coordination and should be factored into the overall timeline. Preparing and distributing tags, testing on site, and ensuring proper placement all take time. Not because the system is difficult to use, but because real-world logistics always matter. Once you’ve gone through the process a couple of times, it becomes a routine part of delivery, but it’s something first-time users might underestimate. Review collected by and hosted on G2.com.

Running multi-track conferences, we previously relied on traditional badge scanning at each session room to capture attendee data onsite, which created bottlenecks at conference room entrances, required significant staffing and resulted in a negative experience for our attendees. Crowd Connected's solution has revolutionised our approach and emiliminated all of these pain points with a streamlined approach which can either be supported by the fantastic Crowd Connected team onsite, or can be fully implemented by our team with easy to follow guides for DIY set up and implementation. This has transformed the way we can use data and provide clear and comprehensive reports not only to our sponsors but to our internal stakeholders as well, leading to more data driven decisions being made by our business. We now use Crowd Connected's technology at every multi track event which we run. Review collected by and hosted on G2.com.

As with all technology there can be some challenges with equipment, particularly when opting for a DIY solution, however for the most part we are able to solve the problems with customer support available to us in all timezones. Review collected by and hosted on G2.com.

I've delivered a number of implementations with Crowd Connected of their attendee tracking solution, in different locations and sizes of venue. Their hardware and software is very straighforward to install and it keeps getting better with every event. Whilst they offer excellent self-help guides, the support they offer is responsive and able to deal with any changes or wrinkles that arise in any large scale implementation. Overall a great team to work with. Review collected by and hosted on G2.com.

There is nothing I dislike about the Attendee Tracking product, however there are a few things to watch out for. Planning time to prepare badges and lanyards as well as the resources and location to do this. Making sure that registration staff are fully briefed and coached in the first couple of hours of distributing and syncing the badges, and to make adequate preparation for collecting badges at the end. Review collected by and hosted on G2.com.

As a long-standing partner of Crowd Connected, we support both their clients and our own with attendee tracking across a wide variety of live events. We’re frequent users of the platform, often deploying it multiple times across busy event seasons, and it continues to perform reliably.

It’s easy to set up from a technical perspective, and once live, it delivers genuinely useful insights. Clients love the gathered data collected during the event. The dashboard is easy to use and helps inform both operational decisions during the event and smarter planning afterwards.

We also really value the partnership with Crowd Connected — their team is knowledgeable, responsive, and easy to work with. Whether it’s a straightforward setup or a more bespoke deployment, they’re a reliable part of the delivery process. Review collected by and hosted on G2.com.

The attendee tracking system requires a bit of lead time to get everything in place before an event. One of the more manual parts is clipping the tracking tags to lanyards, which has to be done ahead of time — and for larger events, that can be a fairly resource-intensive task. It’s not difficult, but it does require coordination and staffing during the setup phase.

In general, preparation is key. The system works well when everything is planned and installed in good time, but tight timelines or late venue access can make that more challenging. We’ve built this into our planning process, and Crowd Connected is always helpful in supporting smooth setup, but it’s worth being aware of when working with compressed schedules. Review collected by and hosted on G2.com.

The hardware is easy to use and deploy with minimum training required. Likewise, the online portal where said hardware is set up is also mostly intuitive.

The best thing however is the data that we're able to capture. Simple event attendance is historically accurate due to attendees requiring to register and/or pick up a badge, however this is a once-per-event touchpoint. Using Crowd Connected's Delegate Tracking solution we are now able to get attendance data throughout the event for each attendee, including the session's they've been to and how long they attended, whether the event is for a single day or a week long.

Finally, I would make mention of the support team who are at hand and very responsive as soon as a ticket is raised. Review collected by and hosted on G2.com.

The only downside is more of an impossible dream, and that is to achieve 100% accuracy. It comes very close, but due to there still being a few (attendees) who will refuse to be involved in passive, hassle-free attendance monitoring, the data won't reach 100% accuracy. That said, it's usually only a small percentage of attendees and not enough to affect any takeaways. It's also worth noting this is still higher accuracy than any other attendance-monitoring solutions I've experienced. Review collected by and hosted on G2.com.

The primary benefit of Crowd Connected is its ability to passively track attendee movement, which is a significant improvement over active scanning methods. This removes the need for staff to manually scan badges at every session door, which improves operational efficiency and reduces friction for delegates.

The setup process is straightforward, and the system has proven to be reliable during our events. The reporting capabilities, both the real-time dashboard and the post-event analytics, provide a clear and useful overview of attendee behaviour, which is helpful for making adjustments on the fly and for post-event analysis.

The customer support is easily accessible, helpful, and responsive. Review collected by and hosted on G2.com.

Honestly, there is very little to dislike. The platform provides a huge amount of data, which is fantastic. If I had to suggest an improvement, it would be to add even more customizable reporting templates to make it even quicker to pull very specific data sets for different stakeholders. Review collected by and hosted on G2.com.

The most helpful element is being able to provide sponsors with accurate, instant data about their sessions & numbers of attendees accessing them. Review collected by and hosted on G2.com.

There are very few downsides, at least from my experience. However as it is reliant on other systems, it could be at risk if those go down. Review collected by and hosted on G2.com.

We can keep our own way of printing badges without the need of completely new printers/badges etc as is with the case with other tracking options. It's much more cost effective and flexible than many other options we review. The tracking is live so we can see numbers in rooms instantly, and we also have data on dwell time which is useful. Easy to assign tags and use the back end. Review collected by and hosted on G2.com.

We can't see delegate details in the back end (have to download reports then Excel sum to make info appear) so would be better if we can see names etc instantly. Can't currently track zones in the exhibition area which would be helpful. Review collected by and hosted on G2.com.

Attendee tracking at our events makes it not only a more efficient process of sharing data with our sponsors and other stakeholders for the programming - but also makes the planning efforts significantly more productive in knowing exactly how to gauge interest in topic levels, etc. to know how to source for venues in the future based on the current numbers.

The 'hands off' approach of not needing scanners at the doors, makes it so that the ease of use on the planning end is significantly helpful - but makes the customer experience that much more enjoyable. Review collected by and hosted on G2.com.

Truthfully, we have very few qualms about the delivery of the attendee tracking. Crowd Connected has made significant improvements in the way the clips are secured to lanyards, as well as the deployment process and ease of integration of setting up the network onsite.

The one thing I could commend on would be the return of the trackers at the end of the conference being a continued point of frustration - just in the rate loss of those QR codes - but of course that is a bit of an inevitability to an extent. Review collected by and hosted on G2.com.