# AT&T Field Management Reviews **Vendor:** AT&T Inc. **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 15 ## About AT&T Field Management AT&T Workforce Manager is a modular solution for managing mobile workforces. ## AT&T Field Management Pros & Cons **What users like:** - Users value the **global accessibility** of AT&T Field Management, making manpower management efficient from anywhere. (1 reviews) - Users value the **confident support staff** of AT&T Field Management, making troubleshooting and task allocation effortless. (1 reviews) - Users value the **customizability** of AT&T Field Management, simplifying task allocation and dashboard personalization. (1 reviews) - Users value the **customization options** for personalized dashboards and workflows, enhancing their remote management capabilities. (1 reviews) - Users find the **ease of use** of AT&T Field Management exceptional, simplifying task allocation and dashboard setup. (1 reviews) - Easy Access (1 reviews) - Users find AT&T Field Management **helpful for manpower management** , enabling global operations through its cloud-based platform. (1 reviews) - Real-Time Data (1 reviews) - Reporting Features (1 reviews) - Scheduling (1 reviews) **What users dislike:** - Users find AT&T Field Management to be **not user-friendly** , struggling with a clunky interface and complex reporting tools. (2 reviews) - Users report serious **performance issues** with AT&T Field Management, including glitches and slow responsiveness hindering efficiency. (2 reviews) - Users find the **system's reporting tools complex** , which negatively affects efficiency and overall performance. (1 reviews) - Users find the **clunky interface** challenging, requiring extra time for employees to adapt effectively. (1 reviews) - Users find AT&T Field Management lacking in **essential features** , leading to inefficiencies and a frustrating user experience. (1 reviews) - Reporting Issues (1 reviews) - Users experience **slow loading times** with AT&T Field Management, especially when handling larger data sets. (1 reviews) - Slow Performance (1 reviews) - Users experience **software bugs** and glitches in AT&T Field Management, leading to poor performance and inefficiency. (1 reviews) - Staff Management Issues (1 reviews) ## AT&T Field Management Reviews ### 1. Good company to work on **Rating:** 5.0/5.0 stars **Reviewed by:** Shiv Narayan M. | Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about AT&T Field Management?** Its customizability allows for tailored dashboards and workflows, while its global, cloud-based accessibility enables remote management. The software also provides detailed reporting and analytics for data-driven decisions **What do you dislike about AT&T Field Management?** Sometimes system's reporting tools are seen as complex and inadequate, and the overall performance has a negative impact on efficiency. **What problems is AT&T Field Management solving and how is that benefiting you?** It solves problems by centralizing and optimizing field service operations, enabling features like real-time GPS tracking, dispatching, wireless forms, and communication to increase productivity and efficiency for mobile workforces. ### 2. AT&T Workforce Manager Struggles **Rating:** 3.5/5.0 stars **Reviewed by:** Jeanphilippe A. | Tax Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about AT&T Field Management?** The offer behind AT&T work force manager is very attractive. Centralized platform for planning, sending, and monitoring my construction team abroad would be a really great idea in theory. It will fundamentally change how we communicate and ultimately, how fast and effectively we will work. **What do you dislike about AT&T Field Management?** Unfortunately, the real world has turned up the mattress. AT&T Workforce Manager is without doubt an ancient analogization. The system’s interface is not easy to use, and the featured reporting tools seem to be inadequately complex. The system has suffered from glitches and slow performance, and administrating an area team with a vast set of factors to consider, this has a huge effect on efficiency. **What problems is AT&T Field Management solving and how is that benefiting you?** At&T Workforce Manager is not a fit to manage a small, simple field team. One of the things that might stand in its way is the fact that the size of the team is small and the structure of the work is simple. But for my business which represents a large and roaming workforce, the annoying technical problems and the lesser user friendly solution, rather create more problems than solution. ### 3. Managing teams are not as reliable **Rating:** 2.0/5.0 stars **Reviewed by:** Anne L. | General Manager, Management Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about AT&T Field Management?** The client support has been poor and it has disturbed our business. The monitoring and reporting features have been obstructive during our implementation phase. I have found many issues with the base software, except for the initial flow setting which is e a bit difficult. **What do you dislike about AT&T Field Management?** It would be better if they added the ability for electronic signatures. The interface is a bit clunky and takes some time for employees to get used to, but overall its been hectic for our company. **What problems is AT&T Field Management solving and how is that benefiting you?** The implementation and integration process is frustrating as it takes multiple attempts to make the team understand your specific needs. Also, managing personal time off and shift swapping difficult. ### 4. " Its great Cloud Base Asset & Man Power Management " **Rating:** 5.0/5.0 stars **Reviewed by:** Gulzar P. | Senior Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** January 15, 2024 **What do you like best about AT&T Field Management?** Allocation of task is very easy, With different tools you can set your dashboard with required items only, Troubleshooting is more easy with confident support staff **What do you dislike about AT&T Field Management?** Its been great pacakge for Handling of multiple task at a time, As you have more data its takes time to response some time but still its a great pacakge **What problems is AT&T Field Management solving and how is that benefiting you?** See We have many Contract base manpower here we can easily manage all the task incuding thier salary with this app, even its provind asset tracking too thats plus point for us ### 5. AT&T Work Force Manager - Manage online employees to complete tasks assigned on field **Rating:** 4.5/5.0 stars **Reviewed by:** Sushil Y. | Software Development Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about AT&T Field Management?** Very scalable for high number of employee management wirth respect of their work, scheduling and control **What do you dislike about AT&T Field Management?** Last minute changes or absence of employee to turn up on work needs lot of replanning **What problems is AT&T Field Management solving and how is that benefiting you?** ATT work force manager helps to keep control of employees with respect to daily work and its progress. It helps for better prepare on next steps of project plan to get ready. ### 6. Men Power Management **Rating:** 5.0/5.0 stars **Reviewed by:** Rahul R. | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about AT&T Field Management?** This software is helpful for manpower management and this is cloud base software that we can operate globally. **What do you dislike about AT&T Field Management?** Sometime it takes more time to operate but this can not be consider as dislike. **What problems is AT&T Field Management solving and how is that benefiting you?** This software helps to manage all the task in one plateform, that helps the most. ### 7. very effective **Rating:** 4.0/5.0 stars **Reviewed by:** Veronica T. | Director of pharmacy and owner, Pharmaceuticals, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2023 **What do you like best about AT&T Field Management?** cost-effective, cloud base, manage several things in one place **What do you dislike about AT&T Field Management?** cost, and only available to att customers **What problems is AT&T Field Management solving and how is that benefiting you?** time keeping, job dispatching,monitor activity, save time reduces paperwork, automation, intelegent tracking ### 8. Ease of use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2023 **What do you like best about AT&T Field Management?** It allowed the team to make different formats to focus in on certain agents **What do you dislike about AT&T Field Management?** It could be slow or unresposive at times **What problems is AT&T Field Management solving and how is that benefiting you?** It solved the problem of being able to montior agents across multipole call centers ### 9. Workforce Manager **Rating:** 3.5/5.0 stars **Reviewed by:** ercument y. | ERP Software Development Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about AT&T Field Management?** With Workforce Manager, you can track your mobile employees, vehicles, and assets in your company and know where everything is. **What do you dislike about AT&T Field Management?** We are experiencing integration problems with different applications. **Recommendations to others considering AT&T Field Management:** Workforce Manager provides convenience for payroll and tracking of field team. **What problems is AT&T Field Management solving and how is that benefiting you?** We can communicate with the team. We can speed up the payroll. ### 10. A great Solutions, the Perfect Solution for my Business **Rating:** 4.5/5.0 stars **Reviewed by:** Allan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2020 **What do you like best about AT&T Field Management?** After attempting a lot of the other CRM's available, I can truthfully say that solutions has actually been the easiest to make use of. The primary advantage is having one programme to keep track of my customers, my interactions and appointments. Say goodbye to spreadsheets to update. For my employee that function remotely, this has actually proved invaluable for task alerts, upgrading work sheets as well as catching a customer's trademark whilst on website. **What do you dislike about AT&T Field Management?** It does what we want it to do, the client support is great and also our busiess has boosted because we began. **Recommendations to others considering AT&T Field Management:** The software program is a wonderful imagine local business. Really easy to use as well as well priced. Keeps me in contact with my leads as well as customers. **What problems is AT&T Field Management solving and how is that benefiting you?** The Customer Service provided has always been exceptional. I have actually utilized the Ticket System on various occasions for my inquiries and also have actually always had an immediate action. ### 11. Work in progress **Rating:** 4.0/5.0 stars **Reviewed by:** Denise W. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2019 **What do you like best about AT&T Field Management?** I like that I can see my technicians any time anywhere, I can tell if they are where they are supposed to be, sitting somewhere goofing off, taking lunch, whatever. **What do you dislike about AT&T Field Management?** So far, we're still in the implementation phase, they are building us a special interface with Quickbooks for dispatching, and we're looking for the right routing software to integrate, so the only thing I know is tracking and reporting. I haven't seen anything in the base software that I don't like so far. **Recommendations to others considering AT&T Field Management:** Great team working on implementation and integration, might take a couple tries to get them to understand what you need, but they do get it. **What problems is AT&T Field Management solving and how is that benefiting you?** I don't have to call my drivers every hour to see where they are, they are on my screen at all times. I know whether or not they are speeding, sitting too long, maybe chatting too much at a delivery. I know if my service techs are actually working at sites, or just stopping by to say they were there. It's been a big help already! ### 12. Decent software with all necessary features with remote monitoring. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2020 **What do you like best about AT&T Field Management?** The paid version starts with as low as $10 and good even if one wants to try for paid version. This works really well for managing the remote employees. Managing payroll, employees database and fleet movement is just very easy. For larger employee base, assigning the work is also possible. **What do you dislike about AT&T Field Management?** Initial flow setting could be little complex and time consuming. Also, from support point, it is bit loose end. **What problems is AT&T Field Management solving and how is that benefiting you?** Being part of the large size organization and offices in multiple locations, this software really helps in managing the teams, tracking the fleet movement and all the basic HR functions. ### 13. An Elegant Solution For Workforce Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about AT&T Field Management?** The most helpful feature of AT&T Workforce Manager is the Job Dispatching. Having the ability to create and change orders on the fly from a phone or tablet is invaluable. **What do you dislike about AT&T Field Management?** It would nice if they could add the ability to do electronic signatures for deliveries. **What problems is AT&T Field Management solving and how is that benefiting you?** Time management was an issue for my company before we started AT&T Workforce Manager. Since we started using it, our time management and accountability has vastly improved. ### 14. Not the ideal workforce manager but has the key features and capabilities needed for the job **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2020 **What do you like best about AT&T Field Management?** The time management and automated agent management is useful for shift swapping. **What do you dislike about AT&T Field Management?** The interface is a bit clunky and takes a while to ramp up employees to use. It could be a bit more intuitive and have a more modern mobile application. **What problems is AT&T Field Management solving and how is that benefiting you?** Agent shift swapping, managing personal time off and key skill sets. ### 15. Time efficient tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2020 **What do you like best about AT&T Field Management?** Keeps me organized and helps to increase productivity **What do you dislike about AT&T Field Management?** Not always intuitive and finding help can be challenging **What problems is AT&T Field Management solving and how is that benefiting you?** How best to manage my team. A tool is more accurate than previous method - [View AT&T Field Management pricing details and edition comparison](https://www.g2.com/products/at-t-field-management/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+09%3A13%3A20+-0500&secure%5Bsession_id%5D=c9f795e2-49ba-478c-ad1a-ae13b70c29bd&secure%5Btoken%5D=3babdf5d5313ac078792e7d774815eaf3317bac4786ad911df34f7095b49ccc8&format=llm_user) ## AT&T Field Management Features **Generative AI** - AI Text Summarization - AI Image-to-Text **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance ## Top AT&T Field Management Alternatives - [Jotform](https://www.g2.com/products/jotform/reviews) - 4.7/5.0 (4,877 reviews) - [NetSuite](https://www.g2.com/products/netsuite/reviews) - 4.1/5.0 (4,616 reviews) - [Connecteam](https://www.g2.com/products/connecteam/reviews) - 4.6/5.0 (3,488 reviews)