Alvaria CXP Reviews & Product Details

I love Alvaria because it’s a comprehensive, enterprise-grade customer experience (CX) platform designed to create, manage, and deliver self-service applications across voice (IVR), text and messaging (chatbots), and mobile channels. Review collected by and hosted on G2.com.

I only dislike one thing, and that’s the user interface. It isn’t very friendly for new users. Review collected by and hosted on G2.com.

The ease of use and multiple applications available Review collected by and hosted on G2.com.

The support of the product especially with customised applications Review collected by and hosted on G2.com.

I've been in the IVR industry for longer than I'd like to count. The best thing about CXP is the thoughtfulness in the design that allows repeatable tasks to be completed easily but retain flexibility to handle the edge case without having to build a work around. Review collected by and hosted on G2.com.

It is a tool built by developers for developers at it's core. This means a lot of ways to accomplish a task, so for less experienced folks some guidance can be needed to achieve best practices vs. this works. Review collected by and hosted on G2.com.

WE DIDNT KNOW HOW TO CONVERGED CHATBOT WITH OUR CALLCENTER IN A AFFORDABLE COST SO WE LOOK FOR SOME SOLUTIONS AND WE FOUND ASPECT Review collected by and hosted on G2.com.

THE EASY WAY TO MANAGEMENT THE TOOL AND ALSO THE SCALABLE SOLUTION Review collected by and hosted on G2.com.

User friendly , and the auto scheduler option Review collected by and hosted on G2.com.

nothing that i dislike , if only the latency issue can be fixed Review collected by and hosted on G2.com.

The CXP is a great choice. It streamlines the process of designing, developing and deploying self service across all our multiple communications channels. Review collected by and hosted on G2.com.

So far I have not heard of any dislikes using this system. Review collected by and hosted on G2.com.

CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create multi - channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments are easier as you only have to develop once and then can deploy across multiple platforms. Commander functionality provides realtime statistics, and logs. BUI functionality also provides ends users the ability to update parts of the applications real-time. Review collected by and hosted on G2.com.

The product has worked well for us with no dislikes noted Review collected by and hosted on G2.com.

Aspect CXP Pro is an incredible platform for omni-channel interaction development. It was created on the premise of developing interactions once and delivering them everywhere. What a great approach! We can take all of our interactions and deploy them across a variety of channels (voice, text, web, and video) and even to a large array of languages. Very powerful!

The CXP Developer interface is easy to use. The Eclipse IDE was an easy transition. Coding is drag & drop, which takes a little getting used to. You'll be a pro in no time. It integrates with Java and can connect to DBs and web svcs. It has speech recognition and text-to-speech capabilities, but also supports integration with speech providers like Nuance. It has its own tester and debugger capable of voice, web, and mobile phone simulations. We have it deployed to a clustered environment, spanned across multiple data centers for high availability. Very solid!

Companies everywhere are struggling to establish their interactive presence, quickly and efficiently. Many are approaching this tactically; buying one channel at a time until their pocketbooks runs dry. Not a good idea. How is the best way to handle this? Think strategically. What if you could produce it once, and just deliver it everywhere, even to multiple languages? This is what makes CXP a powerful solution. CXP is all about laying a solid foundation that is flexible enough to deliver almost anywhere. Review collected by and hosted on G2.com.

I prefer the Aspect CXP Developer IDE over the Web Developer. In my opinion, the Web Developer isn't quite as powerful as the Eclipse IDE. Review collected by and hosted on G2.com.

It is a great Development IDE that supports building real-world complex customer service applications without having to code outside the Development environment. Our developers are super productive with it. This is not the case for most other tools. Additionally, this application logic can now be shared across multiple channels, in particular messaging applications (SMS and social media). Review collected by and hosted on G2.com.

The object-oriented nature of the tool lends itself well to re-use, but more visual views of the application would be helpful. Review collected by and hosted on G2.com.

Customer Portal has been upgraded from the last time I've used Portal. I must say its changed, and its changed for the good. Finding resources and getting around is a breeze. Review collected by and hosted on G2.com.

All dislikes or issues have been resolved Review collected by and hosted on G2.com.