--- title: Alvaria CXP Reviews meta\_title: 'Alvaria CXP Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 19 reviews by the users' company size, role or industry to find out how Alvaria CXP works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 19 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Alvaria CXP Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Alvaria CXP but has limited features. Are you part of the Alvaria CXP team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Alvaria CXP improves the customer experience, simplifies development and deployment of customer contact applications, makes changes and updates faster, and protected your investment. Alvaria CXP is the only platform and toolset that supports the entire self-service application lifecycle from design to deployment to application tuning for all relevant customer engagement channels including IVR, chatbots, voicebots, social chats, and mobile web applications. Alvaria CXP reduces the complexity of delivering sophisticated self-service applications while significantly improving the customer experience – enabling enterprises, service providers and integrators to provide more value across more communication channels at lower costs. Our customers have reported up to 50% savings in development and 80% savings in deployment and maintenance. Alvaria CXP self-service applications are 100% portable and operate seamlessly with our own premise and cloud solutions, and can also be used to offer enhanced self-service alongside other contact center platforms. * * * Seller [Alvaria, Inc.](https://www.g2.com/sellers/alvaria-inc) Discussions [Alvaria CXP Community](https://www.g2.com/products/alvaria-cxp/discuss) Overview by Mark Vrabel Show More ## Value at a Glance Averages based on real user reviews. ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/alvaria-cxp/pricing) ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/alvaria-cxp/competitors/alternatives) ## User Insights Average based on 19 real user reviews. Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Alvaria CXP Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tableau ](https://www.g2.com/products/tableau/reviews) Show More ![Daniel S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel S.") DS Daniel S. System Engineer Hospital & Health Care Mid-Market (51-1000 emp.) 11/14/2017 "Aspect CXP Pro" 4/5 What do you like best about Alvaria CXP? Customer Portal has been upgraded from the last time I've used Portal. I must say its changed, and its changed for the good. Finding resources and getting around is a breeze. Review collected by and hosted on G2.com. What do you dislike about Alvaria CXP? All dislikes or issues have been resolved Review collected by and hosted on G2.com. Recommendations to others considering Alvaria CXP: Nothing comes to mind when thinking about recommendations. We what developers have told me they enjoy Aspect Services. Customer Support was an issue before, but looks like things have gotten better the last year or so Review collected by and hosted on G2.com. What problems is Alvaria CXP solving and how is that benefiting you? I'd have to say the Analyzer showing application performance, which gives us a lot of insight Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Chad W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad W.") CW Chad W. Chief Technology Officer Information Technology and Services Small-Business (50 or fewer emp.) 8/28/2017 "Aspect CXP Pro" 5/5 What do you like best about Alvaria CXP? The IDE (Integrated Development Environment) provides an easy to learn toolkit for new development resources to add value soon when they join my company. The addition of the business user interface allows you to push a lot of the configuration, options to the business user and reduce the dependence on IT support. The ability to re-use code developed for one channel to another provides a consistent self-service experience across all channels. Review collected by and hosted on G2.com. What do you dislike about Alvaria CXP? I would like to see support for open source BI tools like JasperReport Review collected by and hosted on G2.com. Recommendations to others considering Alvaria CXP: Expand Aspect CXP Pro to all channels and do not use the application for only voice Review collected by and hosted on G2.com. What problems is Alvaria CXP solving and how is that benefiting you? Aspect CXP provides a single platform on which we developed self-service applications across multiple channels - phone, SMS/text, and mobile. We have reduced our development time by 30-40% after establishing the base solution in CXP Pro. The benefit includes cost savings but more importantly speed to market on new functionality. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RC Ronika C. Enterprise (\> 1000 emp.) 2/21/2018 "So far, so good" 4.5/5 What do you like best about Alvaria CXP? I really liked how clear the calls come through Review collected by and hosted on G2.com. What do you dislike about Alvaria CXP? I do not like the lagging, and slowness. Review collected by and hosted on G2.com. What problems is Alvaria CXP solving and how is that benefiting you? The ability to view screens. Review collected by and hosted on G2.com. Show More Response from Shelley Hofman of Alvaria CXP [Editedit](https://www.g2.com/survey_responses/alvaria-cxp-review-626400/official_response/edit) Thank you for taking the time to review Aspect. You provided a review for Aspect CXP Pro, our IVR solution. Did you mean to leave a review for Aspect Workforce Management or Performance Management since you mention the ability to view screens? I've provided my email address so that you can drop me an email to confirm. This would be really helpful so that we can make sure to get your feedback to the correct Product Manager. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") CC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/10/2017 "CXP Pro, a valuable product that leverage omni-channel utilisation" 5/5 What do you like best about Alvaria CXP? Definitely, omni-channel is a feature that we like in CXP Pro, in addition, the easy to use CXP pro IDE and rich reports available is CXP analyzer helping our end customers optimize their IVR(ITR) scenarios. Review collected by and hosted on G2.com. What do you dislike about Alvaria CXP? Application Import from tools like Visio would be a very nice feature and Application structure view isn't available. Review collected by and hosted on G2.com. Recommendations to others considering Alvaria CXP: In order To make the most of omni-channel utilization , the requirements for interfacing CXP Pro with USSD Gateways/SMSC etc... must have defined first. Review collected by and hosted on G2.com. What problems is Alvaria CXP solving and how is that benefiting you? We easily build Menu Based applications supporting text channel and help achieve "Reduce Time to market" business objective. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Janel J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Janel J.") JJ Janel J. Associate Software Developer Information Technology and Services Small-Business (50 or fewer emp.) 8/29/2017 "Aspect CXP Pro Experience" 5/5 What do you like best about Alvaria CXP? CXP Developer is easy to use with its drag and drop coding and gives the user the ability to easily create omni channel solutions. CXP provides multiple ways to connect to backend services and databases. Most importantly, with Aspect CXP Pro deployments are easier as you only have to develop once and then can deploy across multiple platforms. BUI functionality also provides ends users the ability to update parts of the applications real-time. Review collected by and hosted on G2.com. What do you dislike about Alvaria CXP? As new versions of Aspect CXP Pro have been released certain key features have been removed with no added replacement. Review collected by and hosted on G2.com. Recommendations to others considering Alvaria CXP: Aspect CXP Pro provides multi channel solutions and has technical support available 24/7 Review collected by and hosted on G2.com. What problems is Alvaria CXP solving and how is that benefiting you? Provides improved customer experience as solutions can be deployed across multiple channels and Business users are able to easily make real-time changes Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") EH Verified User in Hospitality Enterprise (\> 1000 emp.) 3/10/2018 "Could solution " 2.5/5 What do you like best about Alvaria CXP? No dependencies onsite and easy to update Review collected by and hosted on G2.com. What do you dislike about Alvaria CXP? Flexibility and compatibility of the product Review collected by and hosted on G2.com. What problems is Alvaria CXP solving and how is that benefiting you? Uptime availabilty and integration Review collected by and hosted on G2.com. Show More Response from Shelley Hofman of Alvaria CXP [Editedit](https://www.g2.com/survey_responses/alvaria-cxp-review-642021/official_response/edit) Thank you for taking the time to review Aspect CXP Pro. We appreciate your feedback and will forward it on to our internal teams to review. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") EH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 2/22/2018 "Director of IT" 4/5 What do you like best about Alvaria CXP? Workforce Manager and ACD and IvR integration Review collected by and hosted on G2.com. What do you dislike about Alvaria CXP? Production reliability and performance suppett Review collected by and hosted on G2.com. What problems is Alvaria CXP solving and how is that benefiting you? Organizational alignment Review collected by and hosted on G2.com. Show More Response from Shelley Hofman of Alvaria CXP [Editedit](https://www.g2.com/survey_responses/alvaria-cxp-review-627356/official_response/edit) Thank you for taking the time to review Aspect CXP Pro and for the 4-star rating! We appreciate your feedback and will forward it on to our internal teams for review. If you would like to speak with someone about the production reliability, you can contact your Account Team or https://aspect.force.com/community/Home. Or feel free to drop me an email and I can put you in touch with the right folks. Again, thank you for your feedback. We truly appreciate it. Shelley Hofman | Marketing Operations | Aspect Software | shelley.hofman@aspect.com Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") UA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 12/8/2017 "It can be limited to certain transactions " 3.5/5 What do you like best about Alvaria CXP? I like that you have an easy mobile site Review collected by and hosted on G2.com. What do you dislike about Alvaria CXP? Certain transactions are not available quickly Review collected by and hosted on G2.com. What problems is Alvaria CXP solving and how is that benefiting you? We can easily trade hours with other employees Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") EI Verified User in Insurance Mid-Market (51-1000 emp.) 8/29/2017 "AVP Customer Service" 4/5 What do you like best about Alvaria CXP? The flexibility afforded us with the multi-modal nature of CXP was a huge draw. Review collected by and hosted on G2.com. What do you dislike about Alvaria CXP? The product has worked well for us with no dislikes noted. Review collected by and hosted on G2.com. Recommendations to others considering Alvaria CXP: Make sure your requirements are well-thought-out Review collected by and hosted on G2.com. What problems is Alvaria CXP solving and how is that benefiting you? SMS messaging - improved customer experience Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Alvaria CXP? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Alvaria CXP ](https://www.g2.com/products/alvaria-cxp/discussions/new) GU Guest User What is Alvaria CXP used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-alvaria-cxp-used-for) [ View all Discussions ](https://www.g2.com/products/alvaria-cxp/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/alvaria-cxp/pricing) ##### ##### Alvaria CXP Features Self-Service Experience Knowledge Base Searchable Articles [ View More Features ](https://www.g2.com/products/alvaria-cxp/features) ##### Categories on G2 [Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Bot Platforms](https://www.g2.com/categories/bot-platforms) ##### Explore More [Which load balancing solutions actually minimize server downtime and latency during traffic spikes rather than just theoretically handling load under ideal conditions?](https://www.g2.com/discussions/which-load-balancing-solutions-actually-minimize-server-downtime-and-latency-during-traffic-spikes-rather-than-just-theoretically-handling-load-under-ideal-conditions)[Best platforms for integrating PM with estimating tools](https://www.g2.com/discussions/best-platforms-for-integrating-pm-with-estimating-tools)[Top tools for measuring content engagement](https://www.g2.com/discussions/which-top-content-analytics-tools-are-best-for-measuring-content-engagement) [What file reader software has the most intuitive user interface and fastest learning curve?](https://www.g2.com/discussions/what-file-reader-software-has-the-most-intuitive-user-interface-and-fastest-learning-curve)[Which Oracle EBS resellers have the strongest implementation expertise and methodology for large-scale projects?](https://www.g2.com/discussions/which-oracle-ebs-resellers-have-the-strongest-implementation-expertise-and-methodology-for-large-scale-projects)[Which client side protection platform is best for a SaaS company monitoring third-party scripts that are injected by tag managers and could exfiltrate session data?](https://www.g2.com/discussions/which-client-side-protection-platform-is-best-for-a-saas-company-monitoring-third-party-scripts-that-are-injected-by-tag-managers-and-could-exfiltrate-session-data) [Show MoreShow Less](javascript:void(0);)