Introducing G2.ai, the future of software buying.Try now
Compare Applause and UserTesting 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
FaceUp
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Postman
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Hackrate Ethical Hacking Platform
Visit Website
At a Glance
Market Segments
Mid-Market (44.7% of reviews)
Enterprise (41.8% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Year
Applause
Star Rating
(39)4.4 out of 5
Market Segments
Mid-Market (44.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about ApplauseUserTesting
Star Rating
(782)4.4 out of 5
Market Segments
Enterprise (41.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Applause excels in "Quality of Support" with a score of 9.4, indicating that reviewers appreciate the responsiveness and helpfulness of the support team, while UserTesting, with a score of 9.0, is slightly behind but still offers solid support.
- Reviewers mention that Applause's "Test Feedback" functionality is rated at 8.6, which users find effective for gathering insights, whereas UserTesting's similar feature is rated lower at 8.3, suggesting that Applause may provide a more robust feedback mechanism.
- G2 users highlight that Applause has a better "Feedback Collection" score of 8.6 compared to UserTesting's 8.4, indicating that users find it easier to gather and manage feedback through Applause's platform.
- Users on G2 note that UserTesting's "Survey Builder" feature, with a score of 5.8, is less intuitive compared to Applause's offerings, which may lead to a more cumbersome experience for users trying to create surveys.
- Reviewers mention that Applause's "Customization" options, particularly in "Test Variety," score 8.3, allowing for a more tailored testing experience, while UserTesting's lower score of 7.5 suggests less flexibility in this area.
- Users say that Applause's "System Monitoring" feature, rated at 9.1, is highly praised for its reliability, while UserTesting does not provide a comparable feature, which may impact users' ability to track system performance effectively.
Pricing
Entry-Level Pricing
Applause
No pricing availableUserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Applause
No trial information availableUserTesting
Free Trial is available
Ratings
Meets Requirements
8.9
37
8.6
598
Ease of Use
8.1
37
8.4
629
Ease of Setup
8.6
21
8.6
295
Ease of Admin
8.3
22
8.7
231
Quality of Support
9.4
36
9.0
521
Has the product been a good partner in doing business?
9.0
22
8.8
226
Product Direction (% positive)
8.7
37
8.1
588
Features by Category
User Response Methods
Not enough data
7.5
316
|
Verified
Not enough data
8.7
373
|
Verified
Not enough data
8.7
295
|
Verified
Not enough data
7.1
181
|
Verified
Not enough data
8.2
350
|
Verified
Participant Selection
Not enough data
7.4
126
Not enough data
5.6
82
Not enough data
6.9
108
Not enough data
8.1
375
|
Verified
Insights
Not enough data
7.7
344
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
312
|
Verified
Generative AI
Not enough data
6.7
84
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Admin
Not enough data
Not enough data
Feedback Source
Not enough data
8.0
112
Not enough data
8.4
129
Not enough data
8.4
131
Not enough data
7.7
82
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
160
Insights
Not enough data
Feature Not Available
Not enough data
7.3
160
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.7
19
Not enough data
6.5
18
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Survey Customization
Not enough data
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Survey Insights
Not enough data
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Agentic AI - Survey
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Automation Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
34
|
Verified
Not enough data
8.2
82
|
Verified
Not enough data
8.6
106
|
Verified
Not enough data
8.5
99
|
Verified
Process Management
Not enough data
8.0
101
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
88
|
Verified
Not enough data
9.2
14
|
Verified
Agentic AI - Software Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Applause and UserTesting share no categories
Unique Categories
Applause is categorized as Mobile App Testing, Software Testing, Automation Testing, and Crowd Testing Tools
UserTesting is categorized as Consumer Video Feedback, User Research, Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Applause
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.5%
Retail
7.9%
Information Technology and Services
7.9%
Telecommunications
5.3%
Internet
5.3%
Other
63.2%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.9%
Retail
6.5%
Consumer Goods
3.9%
Other
60.7%
Discussions
How best we can integrate Applause to our CI/CD pipeline
1 Comment
ML
At our company we work using CI/CD based on 2 weeks sprints. WE use applause as remote testing platform basically for Exploratory testing on Staging...Read more
Applause has no more discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
