AppFolio Reviews & Product Details

The most helpful assets about Appfolio are the integration options, the most useful to me is appfolio and shomojo. The navigation of the software is very user friendly. I love that Appfolio keeps record of EVERYTHING, all communications with our investors, coworkers, and prospects & residents. This keeps everyone accountable and makes past needed information easily accessible . The work flows help to handle heavy work loads, the performance of the entire program has minimal issues and great support available via AI for technical issues, that always get resolved quickly, and for marketing descriptions. The price and ROI are very competitive , and can be curated for the needs to each company. Appfolio is always adding more perks and additional helpful features. I have nothing bad to say about appfolio. Review collected by and hosted on G2.com.

I honestly have no yet found any down sides to appfolio. The only suggestion we have is that they integrate self showings so that we do not have to use outside programs like tenant turners. I know that Appfolio is working on this and being able to verify identity and have the same security with this feature because we just had a video meeting with appfolio and our leasing team about this. We look forward to the end result in the future. Review collected by and hosted on G2.com.

I love that AppFolio allows me to do literally everything on one platform, from having open communication with all residents and prospects to viewing accounting information. It's great that I can view, schedule, assign, cancel, and create work orders, and that I have the ability to control what is on our website. The texting feature is my favorite because it's so convenient to text instead of calling. I also appreciate the search bar feature where I can type in the last four digits of a phone number and immediately know who is calling. Overall, I enjoy everything about AppFolio, and it’s my favorite software to use for leasing and property management. It was also a breeze to set up. Review collected by and hosted on G2.com.

I have nothing I dislike! I have never experienced any issues. Review collected by and hosted on G2.com.

Love the ease to contact tenants and look up property/tenant info without going through paper files.

Love the application screening to verify income. It allows me to automatically screen applicants and verify their info for the credit check and verify banking.

The text blast to all the tenants make notifying tenants easy and I can even use AI to write the message or correct my original message with something more concise and professional.

The software is fast on the cellphone and make working out of the office easy.

The software price is competitive with other similar programs but worth every cent.

When ever I have any issues, I am able to easily connect to help through the help button and get a response in a timely manner. Review collected by and hosted on G2.com.

I wish the email responses actually should the tenant's email so I can look up their file without having to search through the response for an idea of where they live. Review collected by and hosted on G2.com.

I really like AppFolio because of all its cool tools. I love how easy it is to navigate through it and enter the necessary information. How easy it is to make work orders, leases, write lease renewals, or other documents for the residents. Keep documents in the residents' files secured and text right from the application.I really like AppFolio because of its impressive features. I appreciate how easy it is to navigate the platform and enter the necessary information. It’s simple to create work orders, leases, and lease renewals, as well as other documents for residents. I also value the ability to keep documents secure in residents' files and send texts directly from the application. Review collected by and hosted on G2.com.

I really don't dislike anything, so far it's been great. Review collected by and hosted on G2.com.

It has been harder to get in touch with an actual person for help at Appfolio in the past year or two. Review collected by and hosted on G2.com.

Appfolio has been taking away several useful functions recently. You can somewhat keep them, but only if you pay additional fees or do add-ons through other companies. If you do that you have to pay the other company AND an additional fee to Appfolio. Basically, in the past two years we have been losing functionality and increasing cost. Costs have also increased to our customers. ACH payments used to be free, now they are $2.49/transaction. Review collected by and hosted on G2.com.

I like AppFolio Property Manager because it truly streamlines everything into one platform—from leasing and accounting to maintenance and communication. It saves time with automation and makes it easier to stay organized and responsive, which is essential in property management. I also appreciate how user-friendly it is for both staff and residents. Review collected by and hosted on G2.com.

One thing I’ve noticed about AppFolio is that, while it’s very comprehensive, some features—like reporting or certain workflows—can feel a bit limited when it comes to customization. That said, I’ve found that once you really understand the system, you can still work efficiently within it. Overall, the benefits definitely outweigh those limitations. Review collected by and hosted on G2.com.

I love the simplicity of AppFolio and how it streamlines communication with tenants and prospects. The guest card tabs are fantastic as they allow me to see inquiries as they come in and respond to them quickly and in bulk, which makes my day-to-day tasks easier. The initial setup was very easy to learn and pretty self-explanatory, which I appreciate. Review collected by and hosted on G2.com.

no answer Review collected by and hosted on G2.com.

I love the ease of logging in and the navigation of the site on my phone . It’s easy to find the tasks that I need to do and very convenient as everyone on my team gets email updates for work orders, tenant requests, move outs, move in’s etc. it’s fairly easy to use and I appreciate the system. Review collected by and hosted on G2.com.

I don’t think I have any items that I dislike. It’s great for my work purpose. Review collected by and hosted on G2.com.

I like being about to use the realm x workflows, leasing performer, and maintenance performer to automate/simply some of my regular tasks. This gives me a lot of my time back as a manager to focus on the things that matter and to help grow our company. Review collected by and hosted on G2.com.

Some of the complexities when setting up the workflows. Sometimes the customer support can be difficult when trying to explain an issue and the answers aren't always correct. Review collected by and hosted on G2.com.

Provides a platform to manage all of our properties with reporting and shared notes and details all users can access. There are workflows built into the product that you can automate tasks within the tool. Review collected by and hosted on G2.com.

In some situations you need to pull data into Excel to create reports. Review collected by and hosted on G2.com.