AppFolio Reviews & Product Details

Appfolio is an easy product to use. It is able to be navigated easily and most of the time it does everything you need it to do. Review collected by and hosted on G2.com.

You can not simply send a lease to the owner or resident without downloading it first. There should be other ways to implement the owner forms to send more than one property on a Schedule A document, versus having to send them one by one, or having to send them in Docusign. We should be able to choose DURING the move-out process where the deposit should apply to. Review collected by and hosted on G2.com.

I like how it is user friendly. I also like a lot of features it offers. Review collected by and hosted on G2.com.

It is date sensitive which messes with reports. I also don't like that if we complete a task outside of the workflow, that it throws it off. I also have not heard from our customer success manager. A lot of connections I have made here have told me what has helped them was their customer success manager. Review collected by and hosted on G2.com.

What I like most about AppFolio is that it helps manage property-related information and workflows all in one place. The interface and reporting features make it easier to organize information and stay on top of daily tasks. From a Marketing Operations Analyst’s perspective, having well-organized data and easy-to-access reports is helpful for improving team coordination and supporting better decision-making. Review collected by and hosted on G2.com.

What I dislike about AppFolio is that there’s still room for improvement, especially around reporting flexibility and third-party integrations. Managing custom fields and workflows can sometimes get complicated when data is coming from multiple systems. If users had more ways to customize report fields, along with greater flexibility to connect external tools, it would be much easier to adapt the platform to different business workflows. Review collected by and hosted on G2.com.

The people. I have always appreciated the culture that has been created. It seems to me the level of innovation is great. Review collected by and hosted on G2.com.

The cost of the platform is getting to be a lot. I don't like the billing, such that you can't see your bill easily. I also do not like that I have never had a rep. I would have been interested in upgrading service levels but no one called me. Review collected by and hosted on G2.com.

AppFolio is a comprehensive software package that makes end-to-end management of our properties incredibly easy. The UI is excellent and genuinely user-friendly. Day-to-day tasks like managing trust accounts, tenants and owners, and maintenance requests run smoothly and feel well organized. The reporting is robust, and the one-click marketing syndication is truly top-tier. What I like most is that everything is centralized, which makes it simple to find what I need and access it from my phone. I also appreciate their newer focus on AI, such as Realm X flows, which seems very helpful for automating daily processes. Review collected by and hosted on G2.com.

While the product is quite advanced overall, a few “simple” features still feel missing. For example, the option to renew a rent-stabilized lease isn’t properly integrated into the main lease workflow, which forces us to rely on workarounds. Also, I’d like to see them be more open to third-party software integrations without adding extra fees. On the communication side, the messaging feature needs broader attachment options and higher file-size limits. Finally, the AI still requires further refinement, especially around language formulation during lease creation. Review collected by and hosted on G2.com.

I like that AppFolio is widely used in the industry, which makes it a dependable and scalable platform. They consistently roll out new features and improvements, so the system keeps evolving with operational needs. It’s very user-friendly for both tenants and owners, which reduces confusion, cuts down on back-and-forth, and helps streamline communication, payments, and maintenance requests. From an operations standpoint, it centralizes accounting, reporting, and property management functions in one place, which improves efficiency and visibility. Their customer service is also a major advantage, responsive, knowledgeable, and genuinely helpful when troubleshooting issues or navigating more complex workflows. Review collected by and hosted on G2.com.

One of the biggest downsides we’ve experienced with AppFolio is the lack of safeguards and recovery options for accounting data. We followed incorrect guidance from their AI chatbot on an accounting fix, which resulted in the permanent loss of about three weeks’ worth of accounts payable work. Unfortunately, there was no way to restore a prior version or recover the data, and everything had to be manually re-entered. That lack of version control or rollback capability is a significant risk.

Additionally, integration with other systems like QuickBooks Online is limited, which makes it harder to create a more flexible or redundant accounting workflow. Expanding integrations and improving data recovery options would make a big difference. Review collected by and hosted on G2.com.

I love the way Appfolio is constantly improving. There is so much capability within the software, I'm actively working on utilizing it more fully. The interface is intuitive, which is critical for our on site management. Review collected by and hosted on G2.com.

I feel unaware of some of the capabilities. I hope to have made some connections with the right people during the conference to help me better utilize my plus membership. Review collected by and hosted on G2.com.

The most helpful thing about Appfolio is the user-friendly aspect for both property managers and residents. This program has made my job so much easier because it has everything in one place! Applications, leases, work orders, rent payments, renter's insurance. Plus there is a report for everything and it makes checking your work a lot easier!! Review collected by and hosted on G2.com.

This is a blessing and a curse - but Appfolio is very date sensitive. It makes it hard sometimes to redo a lease if I make a mistake. I wish that we could add someone to the lease without having to retype the whole thing. Review collected by and hosted on G2.com.

I love how everything is date and time stamped, and then recorded so anyone on the team can see what happened without having to ask for private email access. I enjoy the reports like the rent roll and the delinquency reports. I love the communication which allows for mass emails and communication with tenants. Review collected by and hosted on G2.com.

The responses from the support team are very slow. Also, they have stated they have fixed things but the issue continues. We have been getting tenants that pay on autopay on time every month get late fees after the grace period is over. Multiple people in our company have reached out, including myself and the little communication I received was very vague. I was told it was fixed and then my tenants still kept calling that the system auto-generated a late fee. It just causes so much extra work and makes out reports inaccurate. Review collected by and hosted on G2.com.

I appreciate how simple it is to create reports and tailor them for each property. The process feels straightforward and efficient, making it easy to adapt reports to specific needs. Review collected by and hosted on G2.com.

This may seem minor, but having to use an extra tab at the top to sort by the newest date, along with the removal of the sort option from the right side of the screen, feels like it adds two unnecessary steps for me. Review collected by and hosted on G2.com.