# AppFolio Reviews **Vendor:** AppFolio **Category:** [Property Management Software](https://www.g2.com/categories/property-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,033 ## About AppFolio Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record. ## AppFolio Pros & Cons **What users like:** - Users appreciate the **ease of use** of AppFolio, benefiting from its user-friendly design and integrated features. (364 reviews) - Users value the **user-friendly interface** of AppFolio, finding it intuitive and easy for everyday tasks. (142 reviews) - Users appreciate the **comprehensive functionality** of AppFolio, enabling seamless communication and efficient property management. (122 reviews) - Users highlight the **ease of use and integration** of AppFolio, making property management streamlined and efficient. (118 reviews) - Users praise the **top-notch customer support** of AppFolio, ensuring quick assistance and constant feature updates. (110 reviews) - Efficiency (94 reviews) - Intuitive (92 reviews) - Centralization (78 reviews) - Time-Saving (78 reviews) - Continuous Improvement (73 reviews) **What users dislike:** - Users note the **missing features** in AppFolio, hindering process efficiency and overall functionality. (145 reviews) - Users experience **poor customer support** , finding it complicated to resolve issues and navigate the help resources. (61 reviews) - Users express frustration with **inadequate reporting** features in AppFolio, seeking improved functionality for rent and delinquency reports. (39 reviews) - Users find **limited customization** in AppFolio, which restricts flexibility for unique property management needs. (39 reviews) - Users find **poor reporting** capabilities in AppFolio, particularly with rent roll and delinquency reports needing improvements. (33 reviews) - Users express frustration with **limited functionality** , notably the inability to push custom data fields effectively. (32 reviews) - Reporting Issues (29 reviews) - Lease Management (27 reviews) - Accounting Issues (26 reviews) - Users note the **poor communication features** of AppFolio, which can lead to confusion and inefficiencies in messaging. (26 reviews) ## AppFolio Reviews ### 1. Streamlines Property Management, But AI Chatbot Needs Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Jennifer S. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about AppFolio?** I like that AppFolio is widely used in the industry, which makes it a dependable and scalable platform. They consistently roll out new features and improvements, so the system keeps evolving with operational needs. It’s very user-friendly for both tenants and owners, which reduces confusion, cuts down on back-and-forth, and helps streamline communication, payments, and maintenance requests. From an operations standpoint, it centralizes accounting, reporting, and property management functions in one place, which improves efficiency and visibility. Their customer service is also a major advantage, responsive, knowledgeable, and genuinely helpful when troubleshooting issues or navigating more complex workflows. **What do you dislike about AppFolio?** One of the biggest downsides we’ve experienced with AppFolio is the lack of safeguards and recovery options for accounting data. We followed incorrect guidance from their AI chatbot on an accounting fix, which resulted in the permanent loss of about three weeks’ worth of accounts payable work. Unfortunately, there was no way to restore a prior version or recover the data, and everything had to be manually re-entered. That lack of version control or rollback capability is a significant risk. Additionally, integration with other systems like QuickBooks Online is limited, which makes it harder to create a more flexible or redundant accounting workflow. Expanding integrations and improving data recovery options would make a big difference. **What problems is AppFolio solving and how is that benefiting you?** We use AppFolio to centralize and streamline all aspects of property management. It solves the challenge of tracking detailed property, tenant, and financial data in one place, which improves accuracy and visibility across our portfolio. It also simplifies maintenance coordination through work order management, making it easier to assign, track, and complete repairs efficiently. On the financial side, it helps us process vendor payments, owner distributions, and reporting in a structured way, reducing manual work and errors. Additionally, it supports compliance with California Department of Real Estate requirements, which is critical for maintaining proper trust accounting and regulatory standards. Overall, it allows us to operate more efficiently, stay organized, and scale our operations with better control. ### 2. Makes my job so much easier!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Flannery J. | Assistant Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2023 **What do you like best about AppFolio?** The most helpful thing about Appfolio is the user-friendly aspect for both property managers and residents. This program has made my job so much easier because it has everything in one place! Applications, leases, work orders, rent payments, renter's insurance. Plus there is a report for everything and it makes checking your work a lot easier!! **What do you dislike about AppFolio?** This is a blessing and a curse - but Appfolio is very date sensitive. It makes it hard sometimes to redo a lease if I make a mistake. I wish that we could add someone to the lease without having to retype the whole thing. **What problems is AppFolio solving and how is that benefiting you?** Appfolio is solving all sorts of problems for our property. We have been able to do away with a lot of reports that we were doing because everything is right here in Appfolio at the click of a button. It makes it easier to see our properties as a whole and also our properties seperately. **Official Response from Sammi Beach:** > Hi Flannery, thank you so much for your review and feedback! Please submit a product suggestion for any ideas you have for our product team - I included the link below. ### 3. User-Friendly, Well-Integrated, and Keeps Records of Everything **Rating:** 5.0/5.0 stars **Reviewed by:** Violet M. | Investor Customer Service and Reputation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about AppFolio?** The most helpful assets about Appfolio are the integration options, the most useful to me is appfolio and shomojo. The navigation of the software is very user friendly. I love that Appfolio keeps record of EVERYTHING, all communications with our investors, coworkers, and prospects & residents. This keeps everyone accountable and makes past needed information easily accessible . The work flows help to handle heavy work loads, the performance of the entire program has minimal issues and great support available via AI for technical issues, that always get resolved quickly, and for marketing descriptions. The price and ROI are very competitive , and can be curated for the needs to each company. Appfolio is always adding more perks and additional helpful features. I have nothing bad to say about appfolio. **What do you dislike about AppFolio?** I honestly have no yet found any down sides to appfolio. The only suggestion we have is that they integrate self showings so that we do not have to use outside programs like tenant turners. I know that Appfolio is working on this and being able to verify identity and have the same security with this feature because we just had a video meeting with appfolio and our leasing team about this. We look forward to the end result in the future. **What problems is AppFolio solving and how is that benefiting you?** Before using Appfolio, we struggled with records and running different reports. The amounts of customizable reports that can be ran at any time is a HUGE benefit in every department of the company. ### 4. Streamlined Property Management with Seamless Communication **Rating:** 5.0/5.0 stars **Reviewed by:** The Flats L. | Leasing Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** I love that AppFolio allows me to do literally everything on one platform, from having open communication with all residents and prospects to viewing accounting information. It's great that I can view, schedule, assign, cancel, and create work orders, and that I have the ability to control what is on our website. The texting feature is my favorite because it's so convenient to text instead of calling. I also appreciate the search bar feature where I can type in the last four digits of a phone number and immediately know who is calling. Overall, I enjoy everything about AppFolio, and it’s my favorite software to use for leasing and property management. It was also a breeze to set up. **What do you dislike about AppFolio?** I have nothing I dislike! I have never experienced any issues. **What problems is AppFolio solving and how is that benefiting you?** AppFolio eases communication with prospects and residents, especially with its texting feature. I can do everything on one platform, including communication, accounting, work orders, and website management. The search bar feature helps me identify residents quickly. ### 5. Fast, Mobile-Friendly Property Management with Easy Tenant Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Julia P. | Leasing Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** Love the ease to contact tenants and look up property/tenant info without going through paper files. Love the application screening to verify income. It allows me to automatically screen applicants and verify their info for the credit check and verify banking. The text blast to all the tenants make notifying tenants easy and I can even use AI to write the message or correct my original message with something more concise and professional. The software is fast on the cellphone and make working out of the office easy. The software price is competitive with other similar programs but worth every cent. When ever I have any issues, I am able to easily connect to help through the help button and get a response in a timely manner. **What do you dislike about AppFolio?** I wish the email responses actually should the tenant's email so I can look up their file without having to search through the response for an idea of where they live. **What problems is AppFolio solving and how is that benefiting you?** Tenants call em about every issue from paying rent, maintenance, applications and general problems. I am able to follow what the tenant is experiencing through the notes on appfolio, easy access to their file and a log of their maintenance request. It is a one stop shop to handle their needs. I am able to quickly solve their issue without having to waste time calling other coworkers for a back story. ### 6. AppFolio Makes Work Orders, Leases, and Resident Communication Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Hope S. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** I really like AppFolio because of all its cool tools. I love how easy it is to navigate through it and enter the necessary information. How easy it is to make work orders, leases, write lease renewals, or other documents for the residents. Keep documents in the residents' files secured and text right from the application.I really like AppFolio because of its impressive features. I appreciate how easy it is to navigate the platform and enter the necessary information. It’s simple to create work orders, leases, and lease renewals, as well as other documents for residents. I also value the ability to keep documents secure in residents' files and send texts directly from the application. **What do you dislike about AppFolio?** I really don't dislike anything, so far it's been great. **What problems is AppFolio solving and how is that benefiting you?** I love how it helps me to be able to get the market rent around my area, so I can make sure to give the best prices to my prospective residents. ### 7. AppFolio Streamlines Property Management with User-Friendly Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Paloma C. | Resident Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about AppFolio?** I like AppFolio Property Manager because it truly streamlines everything into one platform—from leasing and accounting to maintenance and communication. It saves time with automation and makes it easier to stay organized and responsive, which is essential in property management. I also appreciate how user-friendly it is for both staff and residents. **What do you dislike about AppFolio?** One thing I’ve noticed about AppFolio is that, while it’s very comprehensive, some features—like reporting or certain workflows—can feel a bit limited when it comes to customization. That said, I’ve found that once you really understand the system, you can still work efficiently within it. Overall, the benefits definitely outweigh those limitations. **What problems is AppFolio solving and how is that benefiting you?** AppFolio solves a lot of the inefficiencies in property management—like manual processes, scattered data, and communication gaps. It centralizes everything in one system and automates tasks like rent collection, maintenance, and reporting. For me, that means saving time, staying organized, and being more responsive to residents and owners, which ultimately helps me manage properties more efficiently and professionally ### 8. Great website and app to ease my workload **Rating:** 4.5/5.0 stars **Reviewed by:** Maya K. | Property manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** I love the ease of logging in and the navigation of the site on my phone . It’s easy to find the tasks that I need to do and very convenient as everyone on my team gets email updates for work orders, tenant requests, move outs, move in’s etc. it’s fairly easy to use and I appreciate the system. **What do you dislike about AppFolio?** I don’t think I have any items that I dislike. It’s great for my work purpose. **What problems is AppFolio solving and how is that benefiting you?** Same as what I mentioned up top, making my job easier as I don’t need to inform the team one by one, they all get an email update of what is happening with each work order, a move in or a move out etc. it’s a great system because tenants can also pay rent on there and there aren’t any fees associated unless you pay with a credit card. The other bonus is we can see all the ledgers etc all in one place. ### 9. Review of AppFolio **Rating:** 4.0/5.0 stars **Reviewed by:** Tammy M. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about AppFolio?** I love the mobility of Appfolio. I can do my work while I am out on the property. I can check balances at move-in, prior to releasing keys. I can check the status of who lives where when I am walking the property. I can basically work from anywhere and that has freed up my time for important issues when they arise. **What do you dislike about AppFolio?** I cannot think of anything further to improve. I mentioned last time that they should give a toggle button for a payment plan on each resident so if they are not in collections or paid in full, we can tag them as in an active payment plan. **What problems is AppFolio solving and how is that benefiting you?** It helps tremendously with a resident uploading their insurance and making sure it is correct. It helps me remember when I need to do a renewal. It helps me keep track of prior rent raises and if I am comparable with my rents for different areas. It helps me with leasing and keeping everything organized and able to advertise easily and in a more effortless manner. ### 10. AppFolio Keeps Everything Organized with Easy Online Rent Payments **Rating:** 5.0/5.0 stars **Reviewed by:** Aurora R. | Senior Community Assistatn, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** I love how AppFolio keeps all units, leases, tenants, and maintenance records in one place so nothing gets lost and everything stays organized. Tenants can pay rent online (ACH or credit/debit), and the system automatically posts payments into accounting, i also love that as a manager I can access this info on the go via a phone or tablet! Overall it is very easy to use and implement. Customer support has been great so far. **What do you dislike about AppFolio?** My only concern is with the unit inspection template. I really wish there were an option to generate a copy that includes the photos and notes. Having that capability would make sharing completed move-in inspections much easier and more efficient. **What problems is AppFolio solving and how is that benefiting you?** AppFolio helped reduce administrative workload, improved cash flow, increases operational transparency, and enhances communication, all of which have made managing properties more efficient and professional. ### 11. Regional Property Manager-Review-Lorena Carranza **Rating:** 4.5/5.0 stars **Reviewed by:** Bridgette C. | Regional Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about AppFolio?** The system is easy to use and simplifies things, especially if you’re new to AppFolio. **What do you dislike about AppFolio?** I would like an actual inventory tab for site equipment. We’ve had issues with equipment going missing, and the current system isn’t detailed enough to track it properly. It would be helpful if you could incorporate a feature where we can specify the site and the employee, add equipment asset numbers for tracking purposes, and include dates for when the equipment was picked up and when it was returned. I’d also like the option to upload a picture of the equipment before it’s taken and then submit another picture after it’s returned, along with noting who signed off on it. **What problems is AppFolio solving and how is that benefiting you?** I’m still very new to the system, so I’m not able to specify much yet. ### 12. All-in-One Property Management Made Efficient with Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Rodeo Isaac D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** What I like best about AppFolio Property Manager is how it centralizes all property management tasks in one platform. It makes handling lease renewals, work orders, tenant communication, and compliance tracking more efficient and organized. The automation features and real-time updates help reduce manual work and ensure nothing is missed, which is especially valuable when managing multiple properties. **What do you dislike about AppFolio?** One thing I dislike about AppFolio Property Manager is that some features can feel overwhelming at first, especially for new users. There is a learning curve due to the number of tools available, and certain processes require multiple steps that could be more streamlined. Additionally, customization options for reports and workflows can sometimes be limited depending on the account setup. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager solves the problem of managing multiple property operations across different systems by centralizing everything into one platform. It streamlines tasks such as lease tracking, maintenance requests, tenant communication, and compliance management. This benefits me by saving time, reducing errors, improving organization, and allowing me to respond more quickly and efficiently to both tenants and property owners. ### 13. Streamlined All-in-One Workflow, But Support Delays and Rigid Reporting **Rating:** 3.5/5.0 stars **Reviewed by:** Ruel D. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I love how AppFolio’s modern interface streamlines my daily workflows and makes navigating complex property data feel effortless. I find the "all-in-one" approach invaluable because it centralizes my accounting, leasing, and maintenance into a single, reliable dashboard. Additionally, I rely on the Realm-X AI to handle time-consuming tasks like scheduling tours and triaging maintenance requests automatically. **What do you dislike about AppFolio?** I find the customer support to be the biggest frustration, as it’s nearly impossible to reach a human and I often have to wait days for a response to my tickets. I also dislike the lack of flexibility in the reporting and ledger systems, which feel far more rigid compared to competitors like Yardi or Rent Manager. Finally, the "junk fees" and recent price hikes make me feel like I’m being overcharged for a platform that continues to remove live support options. **What problems is AppFolio solving and how is that benefiting you?** AppFolio solves the problem of "app fatigue" by centralizing my entire operation—from accounting to leasing—into one seamless, cloud-based platform. This transition has eliminated the need for manual data entry and paper checks, saving me hours of administrative work every week. Ultimately, these efficiencies allow me to manage more units with fewer staff while keeping my tenants happier through easy-to-use self-service tools. ### 14. AppFolio Is the Gold Standard for HOA Management—Powerful, User-Friendly, Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen d. | On-Site GM, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** As a community association manager with over ten years of experience, I've worked across a wide range of setups: four different third-party management companies and one self-managed association. Each one relied on its own software system for handling accounts receivable (AR), accounts payable (AP), financial tracking, owner interactions, resident communications, and day-to-day operations. Some were proprietary platforms built in-house by larger firms, while others came from smaller vendors or more basic tools. I've seen the good, the bad, and the frustratingly outdated. When my current management company switched to AppFolio, it was a game-changer. I have to say—wow. Hands down, AppFolio is by far the best system I've used in my career. It outperforms the clunky proprietary software that big management companies often cling to, and it blows away the more limited options I've dealt with at smaller firms. Communications are another huge win. The built-in email and text messaging tools work flawlessly for sending notices, reminders, violation letters, or updates to owners and residents. Everything is tracked in one place, templates make it efficient, and the multi-channel inbox keeps things organized. What really stands out is how user-friendly it is on the resident side. We get next to no calls or emails from homeowners asking for help with payments, viewing statements, submitting requests, or accessing documents. The resident portal (and owner portal) is intuitive—people just log in, handle what they need, and move on. That reduction in support calls alone frees up hours every week. For HOA-specific needs like dues collection, violation tracking, architectural reviews, and community calendars, AppFolio handles it all in one unified platform without feeling bolted-together. It's cloud-based, mobile-friendly, and just works reliably. If our management firm ever decided to switch to a different platform, I'd genuinely be heartbroken. After a decade of dealing with subpar systems, AppFolio feels like the gold standard—professional, powerful, and actually enjoyable to use. I recommend it without hesitation to any community association manager tired of fighting their software. **What do you dislike about AppFolio?** Only complaint would be I like to be able to insert images into emails to the residents. That's it only complaint more of a suggestion. **What problems is AppFolio solving and how is that benefiting you?** One of my favorite aspects is the financial module. The drill-down capabilities are exceptional. You can start with a high-level overview, spot something off in the numbers, and keep drilling in—layer by layer—until you reach the original invoice, payment detail, or transaction. It's seamless and saves so much time compared to the old systems where you'd have to export reports, cross-reference spreadsheets, or chase down paper trails. Variance reports are a snap too. If there's a budget overrun or unexpected difference, you see it clearly on the dashboard, click once or twice, and you're right there in the details—no hunting required. This level of transparency and ease makes month-end closes, board reporting, and answering owner questions so much smoother. ### 15. Appfolio Makes Accounting Fast, Easy, and Highly Searchable **Rating:** 4.5/5.0 stars **Reviewed by:** Toni W. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** It's so easy to use. I not only can do my daily work quickly and efficently-research is so easy. I love that I can just type an amount or word in the search engine and it will pull up everything with that amount or word. Corrections are so simple-click "edit" and it's fixed. And, if you are looking at financials and make a correction-hit refresh and the corrections are there. There are so many good things about this software. The Help option in Support is awesome. Most of the time if you have a question and type it in-the information is there in seconds. Reporting is another amazing feature. They are so "useable". You can download to pdf or Excel. Changing the format and add columns are such a useful features. The majority of the aspects of Appfolio is easy to understand and do. Need to print 50 checks?-download bulk checks. Need to do a large journal entry batch with 100s of lines? -download bulk journal entries. I just can't say enough good things about Appfolio. **What do you dislike about AppFolio?** The only thing that I don't like about Appfolio-is getting assistantance from a customer rep. I hate having to go through the bot and ask if I can speak to one. I really wish we could have a dedicated customer rep that could help us in emergencies. For example: We had an echeck that was fraudulent. We contacted Appfolio through support and it took days to get any help. If the response had been faster, we could have recouped the $25K that was stolen instead of $900. **What problems is AppFolio solving and how is that benefiting you?** We reconcile over 100 bank accounts. Being able to sync the transactions with the banks and reconcile has been a game changer. The portal for tenants and owners have been a tremendous sucess. Using echeck has been another vauleable tool. Again, the ease of seaching what we need has been immeasureable. ### 16. The AppFolio user experience is simply fantastic. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff R. | Accounting Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about AppFolio?** Ease of Use - the UI and workflows are are intuitive. Customer Support - the help, training, "what's new" and support features are above average. If I am unable to work through an issue myself, the technicians that have helped me are top notch. I've always gotten an answer. Database up-time is great. Features - I am a 5-year customer, and AppFolio has released new modules and constant feature updates the entire time. The company does not let the software go stale. **What do you dislike about AppFolio?** It's honestly hard to come up with a negative. The only downside is due to our particular company need. We are a WI company that manages properties through the WHEDA Rural Development program. AppFolio made a decision to not dedicate programming effort to supporting that subsidized program. We understand, but it has forced us to create a work-around. **What problems is AppFolio solving and how is that benefiting you?** Besides the obvious - property management accounting, a few features save us a lot of time and provide increased accuracy: Tenant, Owner and Vendor portals - easier funds transfer & maintenance requests Smart Bill Entry - electronic document retention, data entry reduction Maintenance App - work order transparency, improved tenant relations Plaid bank account integration - streamlines bank reconciliation processes ### 17. AppFolio Property Manager: Easy Navigation and Helpful Customizable Reports **Rating:** 5.0/5.0 stars **Reviewed by:** Conor O. | Asset Management Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** What I like best about AppFolio Property Manager is the ease of user experience. Throughout the software it is easy to navigate to any page or report for any property. The customizable reports are also very helpful when reviewing for certain metrics. AppFolio is also incredibly easy to integrate across multiple management portfolios. **What do you dislike about AppFolio?** The only thing I dislike about AppFolio is the timeline for implementing third-party vendors. We’ve spoken with multiple third-party vendors who were waiting on AppFolio integration. I understand this is a relatively small complaint, and that third-party integrations take time to properly vet, but if I had to point to one issue, it would be this. **What problems is AppFolio solving and how is that benefiting you?** AppFolio solves the problem of tenant file keeping and financial reporting. Without the full financial, tenant, and maintenance records that AppFolio keeps track of we would be lost or tracking these items across multiple platforms. AppFolio greatly increases our efficieny. ### 18. Organizes Property Management with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Liz S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** I use AppFolio Property Manager as a property manager for residential management, and it really helps me in tracking everything and staying organized. I like being able to track everything properly, which makes it much easier to see what needs to be followed up on. The work order tracking and the dashboard are also features I appreciate because they keep everything organized. Plus, the initial setup of AppFolio Property Manager was very easy. **What do you dislike about AppFolio?** I wish the sending notification to Tenants and Owners on the work orders could be better improved as well as adding or taking away options for the admin and managers. I just want more options for flexibility of settings for Managers. **What problems is AppFolio solving and how is that benefiting you?** I use AppFolio Property Manager to track everything efficiently, ensuring I stay on top of all tasks. It keeps everything organized, especially with work order tracking and the dashboard, making it easy to follow up on necessary actions. ### 19. Streamlined Operations and Exceptional Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about AppFolio?** I use AppFolio Property Manager for everyday operations of our 27 multifamily properties. I appreciate that AppFolio is super efficient and easy to use, which allows us to get a lot more done than our competitors. I started using the AI leasing feature, which has spiked our tours and interests. What I like most is how you can do everything in one spot and it's incredibly user friendly. This saves me so much time, which is valuable in itself. The initial setup of AppFolio Property Manager was very easy. **What do you dislike about AppFolio?** If anything, the AI and Realm flows could use some tweaking and get more sophisticated. I wish they could be more editable. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager is super efficient and easy to use, helping us get more done than competitors. It's user-friendly and consolidates tasks in one spot, saving a lot of time. AI leasing also boosts tours and interest. ### 20. Good AI Features, Mixed Messaging Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Ciera H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2026 **What do you like best about AppFolio?** I like that AppFolio Property Manager has an AI system that helps me respond to current and future residents. It gives me friendly and professional response options that I am able to tweak myself to fit my needs as a response. Also, the initial setup was easy with the training provided. **What do you dislike about AppFolio?** I do not like that other sister properties have access to the same text thread when reaching out to future residents. It makes it inconvenient when we all are reaching out to the same person and the prospect doesn't always know which property they are speaking with. I would like to be given a better bulk message layout when sending out messages to current residents. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager helps me reach out to prospects and current residents, leave notes, manage residents' ledgers, notify colleagues, and submit work orders efficiently. ### 21. AppFolio: Easy to Use with Robust AI Guidance **Rating:** 4.0/5.0 stars **Reviewed by:** Bear P. | Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** Overall, AppFolio is very easy to use. It’s simple to add your business to the software, and the AI is pretty robust when it comes to helping you out if you get stuck or need guidance along the way. **What do you dislike about AppFolio?** Customer service is very difficult if you’re trying to reach a human, and at times it can take days to get a response or have your issue resolved. Phone calls can take up to a week to be returned. The only way to speed this up seems to be spending a much larger amount of money on upgraded versions of the software, even though this used to be a standard feature. **What problems is AppFolio solving and how is that benefiting you?** The streamlined workflows have the potential to make your job much easier once everything is fully implemented and you’ve adjusted it to fit your business. ### 22. Efficient Property Management with AppFolio **Rating:** 5.0/5.0 stars **Reviewed by:** Kim H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** I like that AppFolio handles all my correspondence with owners, tenants, and vendors, ensuring everything is documented. I also appreciate that any and all property information I need is readily available. It's great how everything I could ask for in property management is covered by AppFolio. I'm so satisfied with it that I’d rate it a 10 out of 10, and I have recommended AppFolio to others. **What do you dislike about AppFolio?** One thing, and it has bothered me since I started using AppFolio in 2020; I would love to have a split screen; it would be great to be able to look at the owner, tenant and property pages at the same time without having multiple windows open. **What problems is AppFolio solving and how is that benefiting you?** AppFolio handles all our correspondence with owners, tenants, and vendors, keeping everything documented, and stores all property information. ### 23. User-Friendly with Effective Guest Card Features **Rating:** 4.0/5.0 stars **Reviewed by:** Hailey H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** I like that AppFolio is very easy to use, especially the guest cards and reports. The guest cards allow us to detail what potential clients are specifically interested in and mention coworkers in notes if follow-up is needed. For reports, it's handy that we can pull guest card inquiries to send out email campaigns. Plus, I find AppFolio pretty user-friendly, which made the initial setup pretty easy. **What do you dislike about AppFolio?** I don't like how marketing information is syndicated. Sometimes the ILS sites are out of date even though everything is up to date in AppFolio. **What problems is AppFolio solving and how is that benefiting you?** AppFolio helps manage user inquiries, website updates, and general ILS questions. I find guest cards and reports particularly useful. Guest cards let me note specific interests and team notes, while reports help in sending email campaigns. ### 24. Live Customer Service You Can Count On **Rating:** 4.5/5.0 stars **Reviewed by:** Angela B. | property manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** Availability of live customer service. When prompts are still not solving the problem, I can call. **What do you dislike about AppFolio?** Inability to recall email when sent in error before you were able to finish it. Sometimes you make a typo and it's too late, looks unprofessional. 2. Nee to integrate spell check into emails from Appfolio; 3) If links are sent - they are not clickable. 4) Inability to attach PDF into text message . only jpeg and similar. HEIC file are also not recognizable. **What problems is AppFolio solving and how is that benefiting you?** Using it every day for property management ### 25. Solid Accounting You Can Rely On **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal G. | Senior Property Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about AppFolio?** Accounting is solid, so I recommend it for that alone. Upgrades to the platform continue to surprise me or fill holes our company has been needing. the ease of use reminds me of Apple vs. Android - Appfolio is Android, with amazing features - you just have to know they are there and how to get them to work for you. **What do you dislike about AppFolio?** Customer service can be lacking - I do not like the move to chat only and miss the email chain. Need more options for various ideas, like multiple layers for management fee packages that can be assigned to specific GL codes, more options for letters that would allow us to send out property OR owner specific information about accrued information for a period of time (meaning too that we could "schedule" letters ahead of time or quarterly/annually, etc outside of owner statements) to the owners for reference or promotion of the "good" done on their behalf, and a lot of other fun tweeks needed to make it more unique and complete. **What problems is AppFolio solving and how is that benefiting you?** Ability to manipulate reports, to export for usage and analysis easily, to show tenant charges cleanly, to promote easy accounting backend actions more and more. ### 26. User-Friendly Templates That Save Time **Rating:** 4.5/5.0 stars **Reviewed by:** Jadae H. | Salesperson, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about AppFolio?** I like that it’s relatively user-friendly. My favorite part is being able to create text and email templates, which lets me communicate with applicants and residents while also saving time. **What do you dislike about AppFolio?** Least helpful would be the inability to bulk cancel showings. **What problems is AppFolio solving and how is that benefiting you?** It keeps tenant communications in one place, allows me to track message history. The best part is all documents and sent and signed electronically freeing up my time to be out in the field more to show units. ### 27. Comprehensive Tool with Challenging Support **Rating:** 3.0/5.0 stars **Reviewed by:** Hutch I. **Reviewed Date:** February 03, 2026 **What do you like best about AppFolio?** I find AppFolio Property Manager to be a one-stop shop for many of our needs, making it incredibly useful for our property management company. The integration with various partners via Stack enhances our overall experience, especially through API linkages. I appreciate that communication with residents is straightforward with easy options to text, email, and document calls. The software is fairly intuitive and easy to navigate, which is a big plus for day-to-day tasks. The reporting feature stands out as it's super easy to use and allows for customized layouts that are quite effective. It's also great to have a repository where I can easily access information like move-in inspection pictures or old lease documents, and even audit logs are easily retrievable. **What do you dislike about AppFolio?** The accounting can be incredibly cumbersome, not intuitive, and difficult. Their support team is the worst - everything routes back to chat and you frequently have to go through multiple people to find someone who can help. It's difficult to find anyone in their organization who is well versed on their product. It also uses AI to try to provide answers and sometimes pulls information or tells you to follow paths that no longer exist in the program. Not easy - it takes A LOT of time. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager is a one-stop shop for property management. It enhances communication with residents through text, email, and calls, and integrates with partners via API for a seamless experience. It stores information, making retrieval of documents and logs easy and offers intuitive navigation and custom reporting. ### 28. Efficient Condo Management with Key Email & Reporting Features **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica H. | Senior Property Manager, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I like being able to email an entire association at the same time with AppFolio Property Manager. I also appreciate how easy it is to compile and send reports. The initial setup was easy, and I'd rate my experience high enough to recommend it to a friend or colleague, which I demonstrated with a score of 10. **What do you dislike about AppFolio?** I would like to be able to email all my associations at once - for example, if I am going away for vacation, I'd like to send one email blast to my entire portfolio. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager helps me manage questions about maintenance, bookkeeping, and owner/vendor info, and I enjoy emailing an entire association at once and easily compiling and sending reports. ### 29. Very User-Friendly and Easy to Fix Mistakes **Rating:** 5.0/5.0 stars **Reviewed by:** Crystal Z. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about AppFolio?** Its very user friendly. If you make a mistake on something, its easy to fix it too. Its easy to move through. **What do you dislike about AppFolio?** I don't like that it doesn't spell check. When youre using the texting feature, I type it in an email to make sure I have my spelling correct then I paste it to the chat or text Im doing in appfolio **What problems is AppFolio solving and how is that benefiting you?** Keeping everything orginized for me, my move in and outs and the work flow option is great! ### 30. Highly Efficient and User-Friendly Property Management **Rating:** 5.0/5.0 stars **Reviewed by:** Columbia V. **Reviewed Date:** January 30, 2026 **What do you like best about AppFolio?** I find AppFolio Property Manager to be a fantastic resource for centralizing all aspects of property management. It's great for handling communication with tenants, leasing, maintenance, billing, and communication with property owners—all in one place. I love how easy it is to use and how it keeps all the data in one place. The initial setup was fast and simple, making the transition smooth. Having used other property management software like Yardi, I must say AppFolio is far better. **What do you dislike about AppFolio?** I wish that there was a way to link Tenant Tech with AppFolio Property Manager. It would be great if there was more integration between other programs like Tenant Tech. I wish you could add attachments at the top as well as the bottom of the page. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager centralizes all aspects of property management, from leasing to maintenance to billing, making it easy to communicate with tenants and property owners. It simplifies having all the data in one place, and is exceptionally easy to use. ### 31. Effortless Lease Management, Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Leah B. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I like how easy it is to track keys and renewals and leases with AppFolio Property Manager. I love having the ability to make folders in the attachments section, which helps me organize renewal information separately from other attachments. I also appreciate that it's always easy to get help when needed. The ability to log keys and track who has them along with viewing the history is extremely helpful. Handling renewals is a primary responsibility for me, so ease and efficiency in this area is crucial. Additionally, the transition to using AppFolio was easy. **What do you dislike about AppFolio?** The lockbox log could be improved and sending renewal offer letters could be faster. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager makes tracking keys and renewals easy, which is crucial for my role. It allows me to create folders for organizing attachments, beneficial for sharing with owners. The support in resolving issues is reliable and helps with accessing reports and lease renewals efficiently. ### 32. Effortless Daily Operations with AppFolio **Rating:** 5.0/5.0 stars **Reviewed by:** Jackson R. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I like how AppFolio Property Manager keeps everybody on one page. It helps the office with billing and scheduling, and then it keeps all the residents notified so they know when we're coming. It also gives me a clear vision of what I'm doing that day or that week. Setting it up was super easy, and I never had to redo it again. It always remembers who I am, and I've only had to reset my password once or twice in the two and a half years I've been using it. **What do you dislike about AppFolio?** Sometimes the AI will make a work order seem critical and urgent when it’s really not but better safe than sorry **What problems is AppFolio solving and how is that benefiting you?** I use AppFolio Property Manager to schedule every hour of my day. It keeps everyone on the same page, from office billing and scheduling to notifying residents. I get a clear vision of my daily and weekly tasks. ### 33. Effortlessly Organized with Intuitive Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Collette H. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I like that AppFolio Property Manager constantly improves its software by offering more features that make things easier over time. It helps me recall information about properties or the people we work with, making it easier to find information. Using the reports to track data and changes is also beneficial. Additionally, switching to AppFolio was a breeze since it is very easy to use, and new staff can pick it up quickly. The initial setup process was pretty easy too; we provided the data, and they were able to transfer the information seamlessly. **What do you dislike about AppFolio?** Our state requires the tax form called the certificate of rent paid to be sent to tenants. Although AppFolio has made some improvements, we would find it easier if there was another option to include for tenants. For example, currently, there is an option to categorize a tenant as financially responsible or other occupant. However, this does not work well with the CRP program. And it would be beneficial to add another category for dependents. **What problems is AppFolio solving and how is that benefiting you?** I use AppFolio Property Manager for record keeping, managing documents like leases, and tracking accounting. It helps recall property and client info, makes finding data easier, and helps track changes with reports. ### 34. Accessible and Comprehensive Communication for Property Management **Rating:** 4.5/5.0 stars **Reviewed by:** nautica f. | Leasing Agent **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I like that AppFolio Property Manager is accessible either via phone or web, which makes it easy for me to reach out to my residents, especially with the text tool. This is super handy in case of emergencies or when I need to contact them after hours, using a text number provided through AppFolio. It's also very useful for communicating with residents who might be at work or school and can't answer the phone. I believe the text tool really enhances communication, and everything being in one base helps minimize the amount of tools needed. I also find the setup very easy, with step-by-step tools to manage the program and useful information updates on the AppFolio website. **What do you dislike about AppFolio?** One thing that could be improved is the text blast feature. Unlike the email blast, which allows you to send messages by building, the text option only lets you send messages to the entire community. It would be better if the text blast could be individualized by building. **What problems is AppFolio solving and how is that benefiting you?** I use AppFolio Property Manager to ensure proper communication with prospects and residents, minimizing tools by integrating email and text communication in one platform. ### 35. Effortless Access and Complete Transaction Storage **Rating:** 5.0/5.0 stars **Reviewed by:** Gordon B. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I like the portability of AppFolio Property Manager because it allows me to look things up on a real-time basis without having to wait until I get back to the office. I also appreciate that it stores all my transactions with homeowners, whether it be a simple text or an exchange of information using email. Having that information readily available saves me time and helps me to be accurate about things that occurred in the past. The initial setup was quick, taking me about five minutes to figure out, and I had a knowledgeable person to turn to if I got stuck. **What do you dislike about AppFolio?** I don't have any issues with AppFolio Property Manager. Though, maybe a feature where information can be available on an offline basis could be useful. **What problems is AppFolio solving and how is that benefiting you?** I use AppFolio Property Manager to verify ownership and approve ARBs, and its portability lets me look things up in real time. Having information readily available saves time and ensures accuracy. ### 36. Why We Switched from PropertyBoss to Automate Our Operations **Rating:** 4.5/5.0 stars **Reviewed by:** James D. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I use AppFolio Property Manager as an all-in-one command center to streamline my portfolio. Its comprehensive automation features, like online rent collection and one-click vacancy posting, have stabilized cash flow and reduced administrative busywork. The user-friendly interface is intuitive, allowing new staff to learn quickly, and the mobile app enables my team to handle inspections and work orders in the field. Having a single source for accounting, maintenance, and leasing gives me complete visibility into my portfolio's health at a glance. The transition from PropertyBoss to a modern, cloud-native platform allowed better remote work capabilities and a more mobile-friendly interface, which have been a game-changer for our efficiency and ability to scale without adding administrative headcount. Additionally, AppFolio's dedicated onboarding team and a comprehensive library of training videos helped smooth out the learning curve drastically. **What do you dislike about AppFolio?** While the software is powerful, the reporting features can be somewhat rigid, often requiring me to export data to Excel to manipulate it for the specific custom views I need. Additionally, customer support can be difficult to reach quickly during peak times, which is frustrating when we are dealing with time-sensitive accounting issues. Finally, the cost structure, particularly the monthly minimums and onboarding fees, creates a high barrier to entry that feels expensive for the smaller properties in our portfolio. **What problems is AppFolio solving and how is that benefiting you?** I use AppFolio Property Manager to consolidate accounting, leasing, and maintenance into a single dashboard, reducing administrative work, improving cash flow, and facilitating efficient scaling. It solves data fragmentation, automates rent and vacancy processes, and keeps maintenance organized, allowing high responsiveness with a lean team. ### 37. Easy, Intuitive Platform for Managing Agreements—Some Features Beyond My Workflow **Rating:** 3.5/5.0 stars **Reviewed by:** Scott C. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** AppFolio is easy to use, intuitive, and provides a solid platform for managing my day-to-day responsibilities. As a Business Development Manager, I primarily use it to generate and manage management agreements, and it works very well for that purpose. While I’m not heavily involved on the tenant side, from the owner and onboarding perspective the system is efficient, well-organized, and supports my workflow effectively. **What do you dislike about AppFolio?** From my role on the business development side, I don’t use every feature in the platform, so some tools are outside my day-to-day workflow rather than a drawback of the system itself. **What problems is AppFolio solving and how is that benefiting you?** AppFolio helps centralize and streamline the property management workflow, particularly on the owner and onboarding side. It simplifies the process of generating management agreements, organizing property and owner information, and keeping everything documented in one place. For me, this means less manual work, fewer errors, and a more efficient process when working with property owners, allowing me to focus on relationship-building and bringing on new business. ### 38. Efficient Property Management with AI & Human Touch **Rating:** 3.5/5.0 stars **Reviewed by:** Brett U. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I like that AppFolio Property Manager is incorporating more AI-based modules, which makes my job more efficient and allows me to focus more on accounting tasks. I appreciate that I can access support fairly quickly and speak to a human when I need to. I also enjoy the search feature, which allows me to access multiple results for one inquiry, making my job more time-efficient. **What do you dislike about AppFolio?** I don't like that reports in AppFolio don't include any formulas when you go to export them. There are also some small glitches that I'd like to see less of. In certain modules, the program doesn't register the first letter you type, so you have to type it twice. We also have glitches when trying to log in and AppFolio tells us it can't log us in. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager solves tenant charge discrepancies, utility billing issues, and aids in month-end variance analysis. AI modules enhance efficiency in property management, letting me focus on accounting tasks. Quick support access and an effective search feature save time. ### 39. Empowers Tenant and Owner Management **Rating:** 5.0/5.0 stars **Reviewed by:** Nina L. | Property Manager **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I find the owners portals feature really effective. The fact that both owners and tenants portals are in the same database is HUGE for us. The owners love being able to log in to their accounts to see invoicing, billing, requests, etc., all with just a few clicks. Setting up AppFolio Property Manager was easy, and I find the communication between tenants and owners seamless. This was a big improvement over our previous software, which made everything more manual. **What do you dislike about AppFolio?** It doesn't integrate or have all the bells and whistles as Entrata. A lot of reports and actions Entrata users have are still very manual for us. For example, we're all moving to EZ Turn for turn and inspections. Entrata users have ALL the features, we only have a couple because it's not fully integrated. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager allows easy communication between tenants and owners, with owner portals making it less manual. Owners appreciate accessing invoicing, billing, and requests with just a few clicks. ### 40. Streamlined Maintenance with Customization Power **Rating:** 4.5/5.0 stars **Reviewed by:** SN H. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I use AppFolio Property Manager as a Maintenance Coordinator, and it helps me a lot by allowing me to track my work orders, assign them, and communicate effectively, which really streamlines my work. I like its communication and all-inclusiveness. It also provides recommendations while allowing us to customize, which is great. I use the template creator a lot, and I find it very useful. The setup was also easy, which I appreciate. **What do you dislike about AppFolio?** When a work order is canceled, it would be nice to auto-generate that note to the text and reflect it in the work order notes. I would also like to be able to view the vendor portals to see what they see; sometimes a visual would be nice to guide and assist in a timely fashion. Additionally, increasing the size of attachments that can be sent in emails would be beneficial. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager helps me track work orders, assign tasks, and communicate effectively. It streamlines my work with its communication features and customizability, like template creation. ### 41. Simple and Customizable Platform, but Pricey with Limited Bulk Update Options **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about AppFolio?** LIKES: I like the simplicity of the platform and how easy it is for all users to use, including residents, property, managers, and owners as well. I like that you can customize your leasing templates and work flows. **What do you dislike about AppFolio?** My dislike would have to be price because there is a big expense that comes with the software additionally, outside of that it’s seems that most of the stacks are required to pay an extra fee. I do feel like the stack should be included in the price point. I don’t like that you cannot do bulk updates for property pages and or unit pages. Additionally, I feel like the stacks that are offered or some of the stacks that are offered are offered because Appfolio does not want to dedicate time to making that product. **What problems is AppFolio solving and how is that benefiting you?** I feel like attention does not need to be let go of the regular work list and replacement of RealmX and I do think that the regular work flows still need much attention. ### 42. Effortless Property Management with Powerful Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Noemy C. **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** I like that AppFolio Property Manager is user-friendly and has many features that come in handy. I enjoy the ease it provides with online payments for renters, especially since our office isn't open on weekends or holidays. I love the maintenance tracking feature that allows us to see all requests for a property and follow up, minimizing any chance of missing something. Communication is made easy with the ability to update information and send mass messages or emails with just the touch of a button. I also like the well-thought-out and efficient design for users. Through AppFolio, we also use rent check which enhances our inspection process with detailed reports. I often use reports like vacancies and delinquent reports and find them very useful. **What do you dislike about AppFolio?** I would like more for non-English speakers. We have some Spanish tenants I wish that there was a way to translate messages or documents for them and us. That would be the only thing I would say needs to be added. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager solves communication gaps with renters, offers user-friendly features for maintenance tracking, and facilitates online payments. It makes staying connected with renters easy and efficient, ensuring we don't miss anything. ### 43. Clean, Visually Polished UI **Rating:** 4.0/5.0 stars **Reviewed by:** Lois J. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about AppFolio?** How clean the UI is. I like the visuals a lot. **What do you dislike about AppFolio?** Data is not always consistent. Metrics that show on the 'metrica' page don't always match those shown in Box score or the relevant report, even when date range is identical. **What problems is AppFolio solving and how is that benefiting you?** I like the applications manager a lot. AppFolio also makes it pretty easy to handle the marketing functions by having property/unit pages that I can add lots of information too. I like the integration with Zillow, etc. ### 44. Effortless Communication and Easy Setup with AppFolio **Rating:** 5.0/5.0 stars **Reviewed by:** Jerrika R. | Administrative Assistant **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** I like how AppFolio is very easy to work with and self-explanatory. It's helpful for making guest cards and keeping up with our prospects, solving all communication between us and them. I can see all our listings, which I use a lot to show prospects, do applications, and check the process. The initial setup was VERY easy and self-explanatory. **What do you dislike about AppFolio?** The suggestion box gets in the way sometimes, but it is helpful. Sometimes it sends suggestions when it's not what I want. I'd prefer if it could be moved to the side of the screen. **What problems is AppFolio solving and how is that benefiting you?** AppFolio helps us create guest cards and keep up with prospects, solving communication issues between us and them. ### 45. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Erin L. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about AppFolio?** I like the updated CRM for prospects. Easy to look at all the information a prospect provided, view all conversations (text & email) and view notes I've made on their file all on 1 page. **What do you dislike about AppFolio?** Continue to be innovative and come up with user friendly options to make your platform optimal for everyone. :) **What problems is AppFolio solving and how is that benefiting you?** It's nice because I do have access to both of my properties without having to switch in between properties like I've had to do before with Yardi. ### 46. Keeps Our Property Organized with Clear Work Orders and Financials **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** It helps keep your property organized, with work orders and financial information in a format that we can understand and use to make sense of the community. **What do you dislike about AppFolio?** There are lots of options, with menus nested in various places because of the complexity of homeowner associations and the related financial and documentation needs. Since there isn’t a single, consistent way to organize everything, we’re often looking things up in the help pages and training materials. With so many menus and functions, it can feel daunting at first, and the learning curve is steep before you really master it. **What problems is AppFolio solving and how is that benefiting you?** Financial recording and reporting are the best features I like about AppFolio Property Manager, and there are many ways to slice and dice the data. However, the output isn’t very polished, and there’s no API to extract the data for use elsewhere automatically other than relying on Excel or CSV exports. ### 47. Seamless Navigation and Quick Load Times **Rating:** 5.0/5.0 stars **Reviewed by:** Lexi H. | Leasing Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about AppFolio?** I have been using AppFolio Property Manager for 4 years, primarily for leasing purposes. One of the features I truly appreciate is how it facilitates communication with tenants and prospects, making this aspect of property management significantly smoother. The software's intuitive nature stands out; it is very easy to navigate, which enhances user experience and efficiency. Additionally, AppFolio Property Manager loads quickly, ensuring that tasks are not delayed by slow system performance. The system is not only easy to navigate but also simple to understand, which greatly benefits both new and seasoned users alike. I also appreciated the seamless initial setup of the software, making the transition process straightforward and hassle-free. This ease of use and effective functionality reveals why I would rate my likelihood to recommend AppFolio Property Manager at a 10. **What do you dislike about AppFolio?** Sometimes it logs me in and gets stuck on a lease. **What problems is AppFolio solving and how is that benefiting you?** AppFolio Property Manager improves communication with tenants and prospects in leasing, is easy to navigate, and loads quickly, enhancing efficiency. ### 48. User-Friendly, Clear, and Easy to Navigate **Rating:** 5.0/5.0 stars **Reviewed by:** terry c. | Property Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2026 **What do you like best about AppFolio?** The app is very user friendly and clear and concise. There is no guessing as to how move in and out of the application **What do you dislike about AppFolio?** I have found no issues that I dislike in this application **What problems is AppFolio solving and how is that benefiting you?** It makes the process from recieving a application on a potiential tenant to finalizing the application smooth. The tenants that we have also have had no issues with using the app once we get them approved. Its very user friendly. ### 49. User-Friendly and Smooth Experience with AppFolio **Rating:** 5.0/5.0 stars **Reviewed by:** Morgan R. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about AppFolio?** Appfolio is very user-friendly. If I make a mistake, I’m able to fix it easily without much hassle. The training section is a lifesaver as well, and it really helps when I need a quick refresher. **What do you dislike about AppFolio?** There really isn’t much not to like. Everything works great, and it’s been a very smooth experience overall. **What problems is AppFolio solving and how is that benefiting you?** The application process has seen some great changes that make it easier and more helpful when leasing. ### 50. Straightforward, Easy Navigation, and Fast Support—Superior for Daily Professional Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about AppFolio?** Everything is very straightforward. All tasks are organized, and navigating the system is incredibly easy. Customer support is always very quick to respond to questions, and the Help section is full of walkthroughs and detailed explanations of tasks. I use the software every day in my professional life and have found it superior to the previous software I've used. **What do you dislike about AppFolio?** My biggest caveat with the software is that it does not allow for tenants to be refunded via ACH for overpayments. I love that you can refund security deposits using the tenant-confirmed stored banking information, but they do not permit any other funds to be transferred in this manner. **What problems is AppFolio solving and how is that benefiting you?** I manage both commercial and residential real estate. The ability to communicate with tenants, address work orders, review ledgers, execute leases, and manage payables all in one easy-to-use software is the biggest problem solver in itself! ## AppFolio Discussions - [What other programs can Appfolio link to?](https://www.g2.com/discussions/11933-what-other-programs-can-appfolio-link-to) - 3 comments, 1 upvote - [What is AppFolio Property Manager used for?](https://www.g2.com/discussions/what-is-appfolio-property-manager-used-for) - 1 comment - [Is AppFolio a CRM?](https://www.g2.com/discussions/is-appfolio-a-crm) - 1 comment - [What is AppFolio used for?](https://www.g2.com/discussions/what-is-appfolio-used-for) - 1 comment - [What software do property managers use?](https://www.g2.com/discussions/what-software-do-property-managers-use) - 2 comments - [View AppFolio pricing details and edition comparison](https://www.g2.com/products/appfolio/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+17%3A05%3A02+-0500&secure%5Bsession_id%5D=33b174cd-0620-486a-aaca-21b9c414e19f&secure%5Btoken%5D=a91027f4018153cceab5c96d84257f8ee782315eba75cf155131b3c842a87a0d&format=llm_user) ## AppFolio Integrations - [Apartments.com Rental Manager](https://www.g2.com/products/apartments-com-rental-manager/reviews) - [Aptly](https://www.g2.com/products/aptly/reviews) - [AvidXchange](https://www.g2.com/products/avidxchange/reviews) - [Axela](https://www.g2.com/products/axela/reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [Breezeway](https://www.g2.com/products/breezeway/reviews) - [ButterflyMX](https://www.g2.com/products/butterflymx/reviews) - [Conservice](https://www.g2.com/products/conservice/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Knock CRM](https://www.g2.com/products/knock-crm/reviews) - [LeadSimple](https://www.g2.com/products/leadsimple/reviews) - [LISA AI](https://www.g2.com/products/lisa-ai/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [monday Work Management](https://www.g2.com/products/monday-com/reviews) - [NetVendor](https://www.g2.com/products/netvendor/reviews) - [Opiniion](https://www.g2.com/products/opiniion/reviews) - [PetScreening](https://www.g2.com/products/petscreening/reviews) - [Property Meld](https://www.g2.com/products/property-meld/reviews) - [RealPage](https://www.g2.com/products/realpage/reviews) - [RentEngine](https://www.g2.com/products/rentengine-rentengine/reviews) - [Respage](https://www.g2.com/products/respage/reviews) - [ShowMojo](https://www.g2.com/products/showmojo/reviews) - [SiteOne](https://www.g2.com/products/siteone/reviews) - [Tenant Turner](https://www.g2.com/products/tenant-turner/reviews) - [Thryv](https://www.g2.com/products/thryv/reviews) - [Zego](https://www.g2.com/products/gozego/reviews) - [Zillow](https://www.g2.com/products/zillow/reviews) - [zInspector](https://www.g2.com/products/zinspector/reviews) ## AppFolio Features **Lease Administration Platform Features** - Portfolio Administration - Lease Accounting - Lease Auditing - Document Management - Critical Date Alarms - Regulatory Compliance - Localization - Integration / APIs - Reporting - Dashboards **Leasing** - Vacancy Advertising - Rental Applications - Tenant Screening - Lease Templates - Document Management **Communication** - Mass Communication - Calendar - Member Notifications - Digital Bulletin Board - Website Builder **Relationship Management** - Lead Generation - Social Media Integration - CRM Integration **Building Operations** - Maintenance Service Requests - Property Inspections - Service Portals - Building Announcements - Resource Reservations **Member Management** - Member Profiles - Member Database **Presentation** - Website Builder - MLS Integration - SEO Strategization - IDX Website **Agentic AI - Lease Administration** - Cross-system Integration - Proactive Assistance - Decision Making **Accounting** - Property Accounting - Online Payment - Company Financials - Certificates of Insurance (COI) - Dashboards **Property Management** - Payment Gateway - Maintenance Requests - Property Management Tools - Community Association Management **Platform Branding** - Operability - Brand Management **Operations** - Tenant Portal - Integration with Rental Payment Solution - Lease Application Management - Tenant Screening - Amenity Management - Accounting Module - Maintenance Management - Listing Syndication **Platform Content** - Social Media Management - Communication Management - Website Management - Campaign Building **Platform Additional Functionality** - Reporting **Agentic AI - Property Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Integrations** - Integration with Real Estate CRM - Integration with Virtual Tour - Integration with Real Estate Activities Management ## Top AppFolio Alternatives - [ResMan](https://www.g2.com/products/resman/reviews) - 4.8/5.0 (391 reviews) - [Buildium](https://www.g2.com/products/buildium/reviews) - 4.4/5.0 (258 reviews) - [Innago](https://www.g2.com/products/innago/reviews) - 4.8/5.0 (626 reviews)