Allscripts Professional EHR Reviews & Product Details

Allscripts Professional EHR Overview

What is Allscripts Professional EHR?

Professional EHR is the preeminent solution for small- to mid-size physician practices that want to provide safer patient care, streamline operations, and improve revenue. Professional works in ACOs, Patient-Centered Medical Homes and Federally Qualified Health Centers. Professional is the industry’s first fully-certified 2015 edition technology to meet the requirements of government initiatives such as Meaningful Use and MACRA.

Allscripts Professional EHR Details
Product Description

Professional EHR's intuitive design mimics practice workflow, while its simple navigation mirrors a physician's thinking process.


Seller Details
Seller
Allscripts
Ownership
NASDAQ:MDRX
Company Website
Year Founded
1986
HQ Location
Chicago, IL
Total Revenue (USD mm)
$1,771
Twitter
@Allscripts
21,694 Twitter followers
LinkedIn® Page
www.linkedin.com
8,415 employees on LinkedIn®
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Allscripts Professional EHR Reviews

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Chief Information Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We use Allscripts as our practice management platform. It has been a great product for our business. We have 11 offices and we use our in-house servers to run this platform. We have several components that integrate into Allscripts to pull data from their database. They have effective technical support. They have been very helpful during version upgrades, server migrations, addressing issues that may arise. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes their support team is slow to get back with you. They seem very compartmentalized, so you may have to deal with a few different people before you get a proper resolution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Allscripts provides a stable platform for practice management. We are able to effectively run our 11 office healthcare system on this platform. Users are quick to learn the in and outs of the program. Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is very easy to navigate, user-friendly Review collected by and hosted on G2.com.

What do you dislike?

Crashes a lot while in the middle of looking up a patient Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to access patients charts to complete forms and progress notes Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I appreciated the features this program had. When you know the ins and outs of what the program is able to do, documenting and referencing information in the health record is quick. I particularly liked the templates that could be loaded onto the physical exams. There was also a very convenient notepad function that can float while you’re moving around within the application. Review collected by and hosted on G2.com.

What do you dislike?

Without instruction or having used this system before, it is very unintuitive. The interface is very cluttered and even though there are many icons, they are not always super useful or even efficient to help communicate what each button is for. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Explore your EHR options. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Definitely centralizes the health record for one practice. It makes looking up old information easier and is incredibly useful in sending orders and medications. It’s like any EHR in that sense. Review collected by and hosted on G2.com.

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Quality Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the ease of finding things inside of this Electronic Health Record. I came from a hospital and used a different EHR and found it was easy for me to make the change Review collected by and hosted on G2.com.

What do you dislike?

I dislike that features such as faxing and secure emailing from the application don't always work as it should. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use it as our main EHR. The benefits are adding back office reports that are ran on a weekly basis for projects such as Meaningful Use and PCMH. Review collected by and hosted on G2.com.

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Advance Practice Registered Nurse, Certified Nurse Practitioner
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to navigate, bug fixes happen often, good customer support, documents are readily available, well organized documents within the EHR. Review collected by and hosted on G2.com.

What do you dislike?

New bugs with every upgrade, can’t easily copy and paste within a chart note, not common among other healthcare organizations. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Quite easy to use but some bugs that are usually easily fixed wit good customer service. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Satisfying the requirement by the state to have an EHR, faster documenting, fast turnaround of chart notes. Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I like the vast amount of customization available. We are a dermatology practice and it works well. Review collected by and hosted on G2.com.

What do you dislike?

The level of support isn't always that great. Their support staff is in India and the language barrier can be a hurdle. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Able to attest to MIPS. Review collected by and hosted on G2.com.

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Front Office Medical Assistant
Performing Arts
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I like how there are multiple ways to getting to do the same task such as using freetext vs template. Review collected by and hosted on G2.com.

What do you dislike?

I don't like that it sometimes glitches. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Use this program to write up patient histories. Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Simple to navigate. Able to see when the notes were generated by the nurse or coordinator. Able to see what documents were uploaded for fax to other companies. Review collected by and hosted on G2.com.

What do you dislike?

Have to call my company's IT department to retrieve my password. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very easy to use and straight forward. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Able to see how the nurse casemanager managed the patient's discharge planning. Review collected by and hosted on G2.com.

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Patient Representative
Medical Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

When filling scripts for over 100+ patients on a daily basis it can be hard to keep up while working in such a small pracrice. All scripts makes it do fast and easy to meet the need of every patient whether they need 1 filled or 100. Review collected by and hosted on G2.com.

What do you dislike?

Nothing. I have been using all scripts since May of 2017 and have fallen in love. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It eliminates a lot of the waiting on hold on phones and helps expedite the patients Rx when it does finally get to the pharmacy. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

This is the first e-prescribing software we have used in our office.

The convince for both staff and patients to not have to print and deliver scripts is a huge plus. Review collected by and hosted on G2.com.

What do you dislike?

We use this integrated with Dentrix dental software and there is some redundancy in recording allergies and existing meds that creates extra work with initial set up for each patient. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Allscripts works well as an electronic Rx software

It has not completly replaced printed perscriptions in our office but has cut them down by more than half. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Patients are able to get their scripts faster at the pharmacy and we are able to confirm current meds easier Review collected by and hosted on G2.com.

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Medical Billing Specialist
Medical Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The window tabs allow me to have multiple tabs open at a time. I can flip from scheduling an appointment, to submitting superbill, to looking at service inquiries. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the constant password changes. We are a small office and do not need to change passwords so frequently. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Tracking of vaccines! Review collected by and hosted on G2.com.

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Validated Reviewer
Review source: Invitation from G2
What do you like best?

There isn't really anything I could point out as the best. Granted im sure the version we used was old Review collected by and hosted on G2.com.

What do you dislike?

Way too many bugs. Not able to use alarms for patient needs such as yearly labs Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Record keeping Review collected by and hosted on G2.com.

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Physician Assistant
Hospital & Health Care
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Allscripts is a good for clinics who don't have access to more expensive (and better) EMRs provided by large hospital networks. Good chart creation, note writing, and orders. Review collected by and hosted on G2.com.

What do you dislike?

Notes take a bit longer than a more automated system (such as Epic), but still adequate for a small/private clinic setting. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

create macros to help with your note-writing speed Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

register patients in clinic, assign to room, create chart and appropriate records. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

There are many features and customization that are possible. It was for physician practices with the hospital. Review collected by and hosted on G2.com.

What do you dislike?

It is cumbersome, and with so many options many physicians quit trying. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If considering custom solutions, make sure there is an adequate support team on site. Training was also somewhat difficult to attain. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

All business problems were being solved with some form of Allscripts software. From financial information to patient notes to physician interactions. There was nothing within the hospital that was untouched by Allscripts software. There should be synergies that come from that integration and I believe they were building that portion, but at the time, these were separate systems. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This program was made best for small medical practices Review collected by and hosted on G2.com.

What do you dislike?

It was terrible at implementing electronic medical records Review collected by and hosted on G2.com.

Recommendations to others considering the product:

switch from that company to aprima medical software Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Implementing electronic medical records and running a medical practice. Electronic medical records is a much more efficient way to run a practice than using bulky charts. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I like the color coded appointments, ability to transfer appointments easily, and the history tab that shows which user made changes. Review collected by and hosted on G2.com.

What do you dislike?

The small appointment window, not being able to see a patient’s appointment history when you click on their current appointment. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Much easier than paper charts, cheaper than some other programs. Review collected by and hosted on G2.com.

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Medical Biller
Financial Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Nothing, can't even say ease of use, as it is not that intuitive Review collected by and hosted on G2.com.

What do you dislike?

Constantly has issues, not very user friendly Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I don't recommend this software for large practices. Too unreliable Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None, we are closing it out and have been using Athena. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy to learn, their help desk is generally helpful Review collected by and hosted on G2.com.

What do you dislike?

Frequent outages. Most recently, for over a week Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Maintaining patient data. Much more organized than paper Review collected by and hosted on G2.com.

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UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the ability to see all documents from different computers. Review collected by and hosted on G2.com.

What do you dislike?

I do not like that Allscripts does not work well with our other programs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This product is better for smaller hospitals. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Documents are on computer as required by Medicare. Review collected by and hosted on G2.com.

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UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Allscripts has easy ordering, eprescribing. Good interface across the clinic Review collected by and hosted on G2.com.

What do you dislike?

Patient portal is difficult to use, we have received multiple complaints from patients.  Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Easy lay out and easy to use. it has all the aspects of EHR like eRx, faxing, internal communications. Review collected by and hosted on G2.com.

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AH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The program sections are extremely comprehensive. Review collected by and hosted on G2.com.

What do you dislike?

The program is not as intuitive as one would like. The screens are busy and difficult to maneuver at times. Possible too many alerts (popups). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be detailed with the specifications your organization needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

One problem area is related to medication reconciliation. Review collected by and hosted on G2.com.

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