Recommendations to others considering Align:
Because free text entry is an option in Align, it would be good to identify prior to release to the company, what categories and tracking attributes are most valuable to the organization; you want to make sure the free text entry option is defined enough to ensure you don't get very long narratives that require constant deciphering; similarly, you want to ensure you don't get too simplistic entries that don't give the real insights you're looking for (basically, the free text entries allow very long entries, or allow people to kind of skip through it without putting much of anything in the tool. Neither extreme serves the purpose of the tool, and the goal of collecting meaningful insights into the tool). To ensure ROI on the Align software, determine KPI's on the front end, and work with managers to ensure consistency in daily entry on behalf of all users entering data. Review collected by and hosted on G2.com.
What problems is Align solving and how is that benefiting you?
The company invested in Align to assess where the gaps in alignment existed across the organization; the company had exponential growth in a very short time, growth they weren't really prepared for from an infrastructure/organizational strategy perspective. Also, portfolio focused (global minded) strategic management did not arrive until after the growth explosion; so we had a lot of skilled folks in the production floor that had tons of insight into the tactical aspects of the day to day business, but were so focused on tactical that the strategic goals and oversight of strategic goals were getting lost in the mix. Align was purchased to provide a simple tool for ALL employees to enter daily tasks, so management could analyze the inputs and identify opportunities for compression, gaps, workload redundancies, overages, etc. and make strategic level recommendations to help better align the organization long term. Review collected by and hosted on G2.com.