Airia Features
Responses (3)
Personalization
Provides personalized responses to interlocator based on segmentation or past responses.
Route To Human
Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.
Natural Language Understanding (NLU)
Can have a natural, human-like conversation with an interlocator.
Platform (3)
Conversation Editor
Allows business to edit conversations to meet the unique needs of one's business.
Integration
Gives users the ability to update systems, like CRM, based on conversations.
Human-In-The-Loop
Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.
Generative AI (2)
AI Text Generation
Allows users to generate text based on a text prompt.
AI Text Summarization
Condenses long documents or text into a brief summary.
Automation - AI Agents (5)
Sales Follow-Up
Allows users to automate responses to customer inquiries across various channels.
Customer Interaction Automation
Allows users to automate responses to customer inquiries across various channels.
Lead Generation
Allows users to automate the process of generating and qualifying sales leads.
Document Processing
Allows users to automate the handling, processing, and management of documents.
Feedback Collection
Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.
Autonomy - AI Agents (4)
Independent Decision Making
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Adaptive Responses
Allows the AI agent to learn from interactions and adapt its responses accordingly.
Task Execution
Provides the AI agent the ability to execute tasks without requiring constant user input.
Problem Solving
Allows the AI agent to identify and resolve issues without user intervention.
AI Compliance (3)
Regulatory Reporting
Generates reports to demonstrate AI compliance with local and international frameworks.
Automated Compliance
Helps AI systems to comply with the regulations.
Audit Trails
Maintains detailed logs of activities and changes to AI models.
Risk Management & Monitoring (2)
AI Risk Management
Evaluates legal, operational and ethical risks posed by AI systems.
Real-time Monitoring
Monitors AI models for anomalies continuously.
AI Lifecycle Management (1)
Lifecycle Automation
Automates retraining, version updates and decomissioning when the models are outdated.
Access Control and Security (1)
Pole-based Access Control (RBAC)
Restricts access to AI models and sensitive data to authorized users.
Collaboration and Communication (1)
Model Sharing and Reuse
Helps sharing AI models and best practices.
Customization - AI Agent Builders (3)
Natural Language Configuration
Supports configuration using natural language instructions.
Tone Customization
Allows users to customize the tone of agent.
Security Guardrails
Enables definition of clear security guardrails for agent actions.
Functionality - AI Agent Builders (4)
Omni-channel Support
Provides support across web, mobile, messaging apps, and other channels.
Agent Branding
Allows customization of agent branding, including visual appearance and conversational style.
Proactive Response Capabilities
Equips agents with proactive response capabilities based on predefined triggers.
Seamless Human Escalation
Facilitates seamless escalation to human employees for complex issues.
Data and Analytics - AI Agent Builders (3)
Analytics & Reporting
Provides analytics and reporting on agent performance and interactions.
Contextual Awareness
Offers agents the ability to maintain contextual awareness across interactions.
Data Privacy Compliance
Ensures compliance with data privacy and governance requirements.
Integration - AI Agent Builders (4)
Workflow Automation
Automates workflows and actions based on agent responses.
API Usage
Allows the use of APIs for advanced agent configuration.
Platform Interoperability
Enables interoperability with multiple platforms for unified experiences.
CRM Data Integration
Allows integration with CRM data to ground agent responses in business context.
Agentic AI - AI Governance Tools (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Workflow Design & Integration - AI Orchestration (6)
Dependency Management
This feature was mentioned in 10 Airia reviews.
Lets teams configure execution order and dependencies among AI components, ensuring workflows run smoothly and logically.
Workflow Coordination
This feature was mentioned in 10 Airia reviews.
Streamlines the management of multiple AI models and agents by bringing them together into cohesive, automated workflows for complex business tasks.
Multi-Provider API Connectivity
As reported in 11 Airia reviews.
Connects with a wide array of AI model APIs and external services, regardless of provider, within a single orchestration platform.
Multi-Step Workflow Creation
As reported in 10 Airia reviews.
Enables the construction of sophisticated, multi-step AI workflows that combine specialized models for end-to-end process automation.
Enterprise System Integration
11 reviewers of Airia have provided feedback on this feature.
Integrates seamlessly with enterprise platforms such as CRMs, databases, and business applications for unified data and process flow.
Real-Time Data Pipelines
10 reviewers of Airia have provided feedback on this feature.
Supports the setup of live data pipelines that move information instantly between AI components and enterprise systems.
Performance Optimization & Analytics - AI Orchestration (6)
Workflow Performance Dashboards
As reported in 10 Airia reviews.
Offers comprehensive dashboards to visualize KPIs and performance metrics for all orchestrated AI workflows.
Workflow Reporting
10 reviewers of Airia have provided feedback on this feature.
Generates in-depth reports on workflow performance, resource consumption, and the overall business impact of AI orchestration.
Resource Utilization Monitoring
10 reviewers of Airia have provided feedback on this feature.
Tracks and displays resource usage across all AI components, enabling proactive performance tuning and troubleshooting.
Computational Resource Management
10 reviewers of Airia have provided feedback on this feature.
Dynamically manages and allocates computational resources, including GPU clusters, to maximize efficiency based on current workflow needs.
Dynamic Scaling
Based on 10 Airia reviews.
Scales AI workloads up or down automatically, adapting to fluctuations in processing demands and user traffic.
Component Monitoring
As reported in 10 Airia reviews.
Provides insights into data flow, processing times, and success rates for each individual AI component within a workflow.
Governance & Compliance Controls - AI Orchestration (5)
Regulatory Compliance
Based on 10 Airia reviews.
Ensures all AI workflows adhere to relevant regulatory standards and industry requirements.
Governance Policy Enforcement
10 reviewers of Airia have provided feedback on this feature.
Empowers organizations to enforce governance policies and compliance controls across orchestrated AI operations.
Role-Based Access Control
As reported in 10 Airia reviews.
Facilitates the setup of role-based permissions and approval workflows for sensitive AI operations and deployments.
Audit Trail Management
This feature was mentioned in 10 Airia reviews.
Maintains comprehensive logs and audit trails of workflow executions to support compliance and troubleshooting efforts.
Security Protocols
As reported in 10 Airia reviews.
Applies robust security protocols and policies to protect sensitive AI deployments and data flows.
Model Protection - AI Security Solutions (4)
Input Hardening
Provides specific capability to defend AI assets from adversarial attacks (including prompt injection, data poisoning, model inversion or extraction) without requiring retraining of the underlying model.
Input/Output Inspection
Enables automatic inspection of model inputs (prompts) and/or outputs (responses) to prevent unsafe, sensitive or manipulated content.
Integrity Monitoring
Monitors the integrity of model weights, dependencies or metadata (for example via SBOM/AIBOM) to detect tampering, drift or unauthorised modification.
Model Access Control
Verifies the ability to enforce who or what (users, agents, systems) may access a model or LLM asset.
Runtime Monitoring - AI Security Solutions (2)
AI Behavior Anomaly Detection
Detects unusual or harmful runtime behaviour of AI models, agents or workflows (such as unexpected output patterns, excessive permissions use, or unknown agents).
Audit Trail
Provides a persistent, searchable audit log of AI‑asset inputs, outputs and interactions (including who/what invoked the model, when, and with what data) for forensics and compliance.
Policy Enforcement and Compliance - AI Security Solutions (4)
Scalable Governance
Ensures that the AI‑security platform supports scaling of AI‑asset protection (models, agents, multi‑cloud deployments) and applies governance/compliance frameworks as AI usage grows.
Integrations
Enables integration of the AI‑security solution with traditional security stacks (SIEM, SOAR, cloud security, application security, identity/access management) to unify visibility and response.
Shadow AI
Offers visibility into unmanaged or unauthorized AI/agent use (“shadow AI”) across the organisation and enforces control over such usage (e.g., agent creation, LLM‑based services).
Policy‑as‑Code for AI Assets
Supports codified, machine‑enforceable security policies targeting AI models/agents (for example, blocking certain categories of prompts, enforcing least‑privilege for model use, enforcing “no external data” rules).
Functionality - AI Security Posture Management (AI-SPM) Tools (5)
Security Ecosystem Integration
Integrate with existing security infrastructure (SIEM, CASB, IAM, DSPM/CSPM/SSPM) to bring AI‑SPM into the wider security ecosystem.
AI Asset Discovery
Discover AI applications, agents, chatbots and integrations across SaaS, APIs and other environments.
Adaptive Policy Updates
Support continuous updates to policies and controls as AI‑tool usage evolves and new threats emerge.
Access and Permissions Monitoring
Monitor data flows, permissions and resource access associated with AI integrations and tools.
Policy Enforcement
Enforce AI‑specific security policies in real time, such as limiting agent permissions and blocking unauthorized AI activity.
Risk Assessment - AI Security Posture Management (AI-SPM) Tools (2)
AI Risk Assessment
Continuously assess AI integration risks including misconfigurations, policy violations and exposure to external AI services.
AI Asset Posture Scoring
Provide dashboards, risk scores and prioritisation for remediation across the AI‑asset estate.
Governance & Compliance - AI Security Posture Management (AI-SPM) Tools (2)
AI‑Generated Content Controls
Monitor AI‑generated content for sensitive/regulated information and apply remediation or blocking controls.
Audit Trails
Maintain audit logs, governance controls and reporting tied specifically to AI assets, agent behaviours and integrations.


