--- title: Agile CRM Reviews meta\_title: 'Agile CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 368 reviews by the users' company size, role or industry to find out how Agile CRM works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 368 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Agile CRM Reviews & Product Details Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB's can now: - Automate their marketing, sales and customer retention process with simple and powerful drag-drop editor - Convert website visitors directly to leads in the CRM - Nurture, track and score leads automatically based on web or email activity - Enable multi channel communication with the ability to call or email or tweet to a contact from the same page - Monitor customer behavior and get real time alerts for customer activity - Manage helpdesk tickets with all of the customers history in one place - Have a detailed record of all of the customer's details and communication history in one page, sorted chronologically - See customer data from various other business apps on one page using extensive integrations * * * Seller [Agile CRM](https://www.g2.com/sellers/agile-crm) Discussions [Agile CRM Community](https://www.g2.com/products/agile-crm/discuss) Languages Supported English Solution Type All-in-One Overview by Prajakt K Show More ## Pricing Pricing provided by Agile CRM. ### Free $0 per month ### Starter $8.99 per month [ View More Pricing Information ](https://www.g2.com/products/agile-crm/pricing) ## Top-Rated Alternatives [ ![EngageBay](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "EngageBay") EngageBay 4.6/5(713) ](https://www.g2.com/products/engagebay/reviews) [ ![ActiveCampaign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ ![Freshsales](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshsales") Freshsales 4.5/5(1,236) ](https://www.g2.com/products/freshsales/reviews) [ View All Alternatives ](https://www.g2.com/products/agile-crm/competitors/alternatives) ## User Insights Average based on 368 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Agile CRM Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.com ](https://www.g2.com/products/wordpress-com/reviews) Show More ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") UB Verified User in Banking Enterprise (\> 1000 emp.) 12/23/2021 "Need more improvements" 2.5/5 What do you like best about Agile CRM? Good and user friendly interface. Integrates well with other software. Easy to use Review collected by and hosted on G2.com. What do you dislike about Agile CRM? Very slow compared to its competitors. Expensive. Not many knowledge articles available. Customer service needs to be improved. Hard to add contacts and custom fields Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? Not much. Used it only for 2 months. Like its competitors better than agile crm Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Isha S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Isha S.") IS Isha S. Business Automation and Transformation Analyst Small-Business (50 or fewer emp.) 12/17/2020 "Easy to use and Great support experience!!" 5/5 What do you like best about Agile CRM? Easy to set up for everyone in the team. Great email integration with Google Apps and Microsoft exchange. Tracking all the new prospects and doing regular follow-ups through automation is the best part. Smooth customer support experience to all the end-users. Email reporting is easy to track CTR open rate, Growth Reports and Custom Reports Etc. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? More knowledge base articles on their site would make us using the campaign feature more effectively. UI needs little changes for a better UI experience. The newsletter part is a bit Bunglesome compared to dedicated services like MailChimp or Sendgrid. A little bit expensive for smaller-scale operations. CRM needs to improve the testing and preview options for the different campaigns as per the segments. Review collected by and hosted on G2.com. Recommendations to others considering Agile CRM: Easy to setup and use. Great customer support. Features are really great and functionality is too good. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? Managing entire marketing and sales lifecycles more efficiently. Keep track of all the prospects and reaching out to them in a timely manner is saving a lot of time. Streamlined the complete process for the support team and sales team. Customers are getting more convinced to turn their inquiries into purchases once they are getting timely responses. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite DH D H. Managing Director Small-Business (50 or fewer emp.) 3/1/2021 "Not a great experience" 0/5 What do you like best about Agile CRM? Nothing at all. I was extremely disappointed. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? They did not explain the SIP trunking requirements until after you sign up. Then they get you to pay a bit more to add the functionality and in the end it still doesn't work. The other integrations I used were also useless. You have to wait weeks for them to finally arrange a welcome call and by then you are already totally over it. Such a shame as we were so excited to use this cloud based service to in the end be left out of pocket and would never use them or recommend them. Even the cancellation procedure is difficult. I hate to say it but it seems the business model is to get people to sign up then get them to pay more and make it difficult to leave rather than genuinely being marketing leading CRM as they advertise themselves. We are so very disappointed. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? This questions would be better: What problems did you have with this product and how did they not solve any of them? Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") CA Verified User in Accounting Small-Business (50 or fewer emp.) 12/28/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Good to use" 3.5/5 What do you like best about Agile CRM? It's very good to use in the organisation Review collected by and hosted on G2.com. What do you dislike about Agile CRM? It's very slow sometimes, and it's impacting Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? Need to increasing the bandwidth of the software and it's will hhelpsin the productivity Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Mechanical or Industrial Engineering](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mechanical or Industrial Engineering") UM Verified User in Mechanical or Industrial Engineering Small-Business (50 or fewer emp.) 11/23/2021 "Works good" 4/5 What do you like best about Agile CRM? I like how easy it is to navigate through Review collected by and hosted on G2.com. What do you dislike about Agile CRM? I get frustrated with the duplicate accounts. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? I like to keep track of my leads with this CRM, it makes it easy to close the sales with the reminders Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Scott M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scott M.") SM Scott M. Founder, Director Education Management Small-Business (50 or fewer emp.) 9/25/2017 "Great multi-faceted CRM and Inbound marketing tool" 3/5 What do you like best about Agile CRM? There are multiple inbound marketing tools out there, but the vast majority are far beyond the budget of a small start-up like myself. AgileCRM has all the major features of inbound marketing tools that are often many times more expensive or available only on multiple platforms. All of it in a single dashboard interface. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? Not everything has the best interface, but that is okay considering the price. Review collected by and hosted on G2.com. Recommendations to others considering Agile CRM: Great product for the price, those new to inbound marketing. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? Inbound marketing, content marketing, CRM and sales support. Review collected by and hosted on G2.com. Show More 10/19/2020 Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 3/24/2021 "Agile CRM the solution that effectively manages customer data" 4/5 What do you like best about Agile CRM? Agile CRM is a solution that is responsible for managing customer relationships with a cloud backend, offering tools such as contact management, marketing automation, project management, telephony tools, thus enabling users to manage customer data. Agile CRM also has email reporting that works seamlessly to track on such growth reports Review collected by and hosted on G2.com. What do you dislike about Agile CRM? Within Agile CRM I tend to dislike several functions but without any doubt the one that mainly influences is the lack of articles that grant the knowledge to in this way give way to all the functions that this tool possesses, just like the interface needs an update where the same is more elegant Review collected by and hosted on G2.com. Recommendations to others considering Agile CRM: It is a good CRM solution managing to optimize various channels for the benefit of companies of any size, so I want to fully recommend the operation and implementation of Agile CRM Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? We mainly implemented Agile CRM because of the way it tracks visitors within our website so that then a comprehensive analysis of the behavior that these users generated within the platform is performed. We also use the tool that is responsible for maintaining automated marketing so that this way multiple functions of workers are simplified and can use their time for other issues within the company. Agile CRM has generated a great positive impact within our company because it has several functions that we were missing such as keeping synchronized and integrated various functions to keep backed up customer data this has integrations with Microsoft Exchange and Office 365 that provide multiple benefits Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite FA Fabien A. CEO 8/4/2021 "Highly risky" 0/5 What do you like best about Agile CRM? Simple & affordable. We used this as it seemed easy to start. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? UI is old fashionned. Many bugs. Now, all our database is locked for 3 weeks and we cannot not dowload it - highly risky provider. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? We are more creating new problems than solving problems. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") UC Verified User in Construction Small-Business (50 or fewer emp.) 3/17/2021 "Agile CRM the platform for sales and marketing automation" 4.5/5 What do you like best about Agile CRM? Agile CRM is one of the most effective and powerful platforms for sales, marketing and service. it has a great ability to handle data and order actions automatically and eliminates information gaps to a great extent, the leading features of this software are its interface that connects sales, social media marketing and customer service in one place, the customer relationship management system is very good as it has features to add contacts, custom fields, tags and more that allow you to classify customers, seamless integration with applications like Skype and Facebook and lastly it has a great ability to build marketing campaigns from scratch Review collected by and hosted on G2.com. What do you dislike about Agile CRM? It is a software loaded with features and does not have enough tutorials especially for the more advanced ones for this reason the learning curve we find it really high, in trend analysis it is a bit deficient, the technical service is poor and its response time is very long, the collaboration tools are insufficient so it is difficult to work as a team and finally the task management does not generate real time updates. Review collected by and hosted on G2.com. Recommendations to others considering Agile CRM: I recommend Agile CRM because it is a software full of features and systems that will quickly improve all your sales, marketing and service processes, has a highly intuitive interface with a great ability to manage contacts, has many integrations and cost fits perfectly to the purchasing power of small and medium enterprises which is one of the most important features of this software Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? We use Agile CRM to optimize our sales processes as it generates high level sales reports with which we are able to know the behavior of our prospective customers these analytics also greatly increases our chances of achieving a sale, it has solved our online appointment scheduling problems as it has a very intuitive interface that schedules appointment according to calendar, business hours, meeting type and advanced, we solved contact management problems as Agile CRM handles everything and with great accuracy this includes adding contacts, customizable fields, tags, mass actions, calendar synchronization and offers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![William M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "William M.") WM William M. Sr Strategic Sourcing Manager, Operations and Functional Excellence Small-Business (50 or fewer emp.) 4/22/2021 "Great for Small Business staring up" 4/5 What do you like best about Agile CRM? I liked how many categories there were to define a lead or a contact. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? I think the interface could be upgraded. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? The automated features did not always work. This was a great first step for my company. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Agile CRM? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Agile CRM ](https://www.g2.com/products/agile-crm/discussions/new) ![Michael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael G.") MG Michael Gibson • Last activity over 6 years ago Any power users who are making Agile deliver ? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/13657-any-power-users-who-are-making-agile-deliver) ![Jan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan J.") JJ Jan Jezek • Last activity over 4 years ago Why are you tear down their state-of-the-art product? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/why-are-you-tear-down-their-state-of-the-art-product) [ View all Discussions ](https://www.g2.com/products/agile-crm/discuss) ## Pricing Options Pricing provided by Agile CRM. ### Free $0 per month ### Starter $8.99 per month ### Regular $29.99 per month [ View More Pricing Information ](https://www.g2.com/products/agile-crm/pricing) Agile CRM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,907) [ Compare Now ](https://www.g2.com/compare/agile-crm-vs-hubspot-sales-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign 4.4/5(14,779) [ Compare Now ](https://www.g2.com/compare/activecampaign-vs-agile-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d36350231b3ef5d41ad1126abc6f14a0/nimble.png "Product Avatar Image") Nimble 4.5/5(1,114) [ Compare Now ](https://www.g2.com/compare/agile-crm-vs-nimble) ##### ##### Agile CRM Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. 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