Agile CRM Reviews & Product Details

Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB's can now: - Automate their marketing, sales and customer retention process with simple and powerful drag-drop editor - Convert website visitors directly to leads in the CRM - Nurture, track and score leads automatically based on web or email activity - Enable multi channel communication with the ability to call or email or tweet to a contact from the same page - Monitor customer behavior and get real time alerts for customer activity - Manage helpdesk tickets with all of the customers history in one place - Have a detailed record of all of the customer's details and communication history in one page, sorted chronologically - See customer data from various other business apps on one page using extensive integrations

Seller

Agile CRM

Discussions

Agile CRM Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Prajakt K

Pricing

Pricing provided by Agile CRM.

Free

per month

Starter

$8.99

per month

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 369 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Agile CRM Integrations

(2)

Integration information sourced from real user reviews.

Agile CRM Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Agile CRM, and what problem is it built to solve?

Agile CRM is a customer relationship management platform designed to streamline operations for small and mid-sized businesses. It brings sales, marketing, and service tools together to help businesses manage customer engagement in one platform.

What languages does Agile CRM support?

Agile CRM supports 1 language: English.

What company sizes and industries is Agile CRM the best fit for?

Agile CRM’s strongest fit in positive user experience is among small businesses, with mid-market and enterprise teams also represented. The industries with the clearest presence include:

Company size — Small business: The most represented segment.
Company size — Mid-market and enterprise: Also represented among positive users.
Industry — Information technology and services: A prominent industry segment.
Industry — Marketing and advertising: Another well-represented segment.
Industry — Computer software and financial services: Also recurring segments.

How long does it take to implement Agile CRM across a team?

Agile CRM can be live quickly for some teams, while more involved rollouts take longer. The most common reported go-live window is under a month, with these other timeframes also represented:

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also frequently reported
1–3 months	Also reported
3–6 months or longer	Less common

What customer support options does Agile CRM provide, and how do users find the overall support experience?

Support is available through phone, email/help desk, and chat, including 24/7 live-rep support. The experience is mixed: users describe helpful, knowledgeable assistance, but others encounter slow responses, missed follow-ups, or difficulty getting complex issues resolved.

What is the experience like for teams switching to Agile CRM from another tool?

Switching to Agile CRM has often been about bringing customer management and marketing work into one place, reducing cost, or getting a simpler fit for the team’s needs. Previous tools include other CRMs such as HubSpot, Salesforce, Zoho, Pipedrive, and Insightly, as well as spreadsheets and email-marketing platforms; the transition is described as straightforward in some cases, while others find setup and learning take more effort.

What tools and platforms does Agile CRM integrate with, and how do these integrations help users get more value from the product?

Agile CRM offers 2 integrations. The integrations include:

Email and productivity: Microsoft Outlook
Websites and content management: WordPress.com

These connections can bring email activity and website-based lead capture closer to customer records, helping teams manage follow-up without jumping between as many tools.

What features or capabilities could make Agile CRM even more useful?

Agile CRM could be more useful with improvements that make daily work more flexible and predictable. Common requests include:

Expand reporting with more customizable views, clearer exports, and deeper analysis.
Improve the interface and navigation so features are easier to find and use.
Broaden integrations and make connections with other systems more reliable.
Make automation and campaign tools more flexible, with clearer controls and stronger testing options.

G2 reviews are authentic and verified.

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Stephen C.

Agile Coach and Scrum Master

Mid-Market (51-1000 emp.)

12/7/2021

"Great integrated CRM solution for Marketing, Sales and contact service"

4.5/5

What do you like best about Agile CRM?

It is a tremendous integrated suite. It is end to end with lots of automated features that manage all parts of the customer journey, making process optimisation easy. This also makes it easy to scale as the business grows. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

It's a pretty niche/small company. It means that you soon get to know most people in the org. Support seems to be split between Texas, USA, Manilla, Philipines and India. It is a solution for smaller businesses rather than for large corporations. Review collected by and hosted on G2.com.

Recommendations to others considering Agile CRM:

Very easy to implement. Get environment sizing correct. Review collected by and hosted on G2.com.

What problems is Agile CRM solving and how is that benefiting you?

CRM is used for Sales, contact services and marketing. My client used this for marketing their products and measuring their effectiveness. It was a smooth implementation and the tool works very well. Review collected by and hosted on G2.com.

Varun K.

Webmethods Administrator / SRE

Enterprise (> 1000 emp.)

5/10/2022

"Agile CRM experience"

4.5/5

What do you like best about Agile CRM?

Automated features, adding contacts are very easy, reports. The free version is there to understand much better with hands on experience. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

It would be better if customisation improves, better guidance like tutorials or documentations Review collected by and hosted on G2.com.

Verified User in Market Research

Mid-Market (51-1000 emp.)

4/5/2022

"Best CRM in market..."

5/5

What do you like best about Agile CRM?

Excellent case management throughout different scenario, managing the customer is very good and great tracking feature of transactions. I really love it's automation process. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

Limitation in features like sales enabling, sales force automation, less user friendly in nature and UI is not great. If the features is getting updated regularly, then it will be good. Review collected by and hosted on G2.com.

Bill S.

Project Manager

Small-Business (50 or fewer emp.)

1/4/2022

"No longer working as advertised. AVOID"

0/5

What do you like best about Agile CRM?

No longer going to need to pay for this service. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

The fact that they no longer support the product and I put a lot of time and effort into creating campaigns and tools that I now need to port to another CRM system. Review collected by and hosted on G2.com.

Recommendations to others considering Agile CRM:

Don't bother with Agile CRM any longer. Review collected by and hosted on G2.com.

What problems is Agile CRM solving and how is that benefiting you?

No longer solving problems with Agile CRM. The benefits were great but those are now no longer working and when I ask, they do not give a time frame for restoring all the tools. Review collected by and hosted on G2.com.

Jonathan P.

Marketer

Small-Business (50 or fewer emp.)

Originally submitted 8/31/2021

"An Incredible Platform Indeed"

5/5

What do you like best about Agile CRM?

It is easy to navigate; it may be difficult to understand how it works at first but after you got it. It's a smooth sail. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

Nothing did face issues at first, to be honest, but with support's help, I was able to resolve it. Review collected by and hosted on G2.com.

Recommendations to others considering Agile CRM:

Use it, but it will take a few days to get accustomed. Don't worry; it will in time. It's a great and easy CRM to use. Review collected by and hosted on G2.com.

What problems is Agile CRM solving and how is that benefiting you?

Simply easy to import leads and keep track of responses to emails, calls with our clients is the most beneficial. Review collected by and hosted on G2.com.

Alex D.

Marketing Coordinator

Small-Business (50 or fewer emp.)

11/15/2021

"Agile is Cheap but Their Support is Horrendous"

1/5

What do you like best about Agile CRM?

Agile is cheap and customizable (lots of tools like email, push notifications, etc.). However, those are really the only two things it has going for it. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

So much! Agile CRM is clunky, slow, has a lot of bugs -- and worst of all, their customer support is horrible. I've reached out 5 times to deal with one problem, without a solution. Terrible follow up too. Review collected by and hosted on G2.com.

Amit M.

CEO

Small-Business (50 or fewer emp.)

12/28/2021

"Used to be a good CRM. Now we are looking to switch."

1/5

What do you like best about Agile CRM?

Cost: It is much cheaper than other products Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

Bugs: The company is pushing their new product, so they are not maintaining AgileCRM. There are large issues that have not been fixed. It has become unusable. Review collected by and hosted on G2.com.

Verified User in Medical Devices

Enterprise (> 1000 emp.)

10/20/2021

"Similar to Windchill"

5/5

What do you like best about Agile CRM?

I've used other programs, and I have to say I enjoy using Agile more for documentation purposes. It's easier to look up documents and data in Agile vs other programs I've used. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

I only wish it looked better or had some areas with better font styles so that it's more clear however it does the job, and not everything needs to look pretty all the time. I do wish it looked a bit more colorful. Review collected by and hosted on G2.com.

Angelo S.

Owner/Creative Director

Small-Business (50 or fewer emp.)

5/27/2021

"Nice little CRM, does a lot, and at a decent price"

4/5

What do you like best about Agile CRM?

Agile has been built with a focus on the needs of solopreneurs and small businesses. It's customizable, cost-effective for entrepreneurs who want their CRM system to have all the bells and whistles that they need - not just limited features provided by other similarly priced products out there. Their system could track emails sent from outside of the platform, which was great for a client of mine that I suggested Agile to. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

The UI could use some improvement and there is a bit of a learning curve - I would like to see something more innovative, combining what's on contact records with the company or financial details in one easy view. Review collected by and hosted on G2.com.

What problems is Agile CRM solving and how is that benefiting you?

Agile was the first CRM that I really used. I had an account with HubSpot before Agile, and it seemed overwhelming. While Agile has a learning curve, it felt easier for me to use. Agile was the first CRM that I really dug into to utilize for my business, and it ended up working great. I suggested it to a couple of other clients/friends of mine eventually. I needed a simple system to keep track of my leads and customers, and Agile provided that. I could make the setup as easy as I needed. Review collected by and hosted on G2.com.

Sachin S.

Senior QA Engineer

Small-Business (50 or fewer emp.)

5/1/2021

"One stop solution for CRM"

3.5/5

What do you like best about Agile CRM?

It's the capacity of account management and call center management is a key point which we found very useful. Escalation along with the notification. Segregation of targeted audience. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

Support some time we received late, back-office support need to improvise. The pricing structure needs to optimize. Review collected by and hosted on G2.com.

Recommendations to others considering Agile CRM:

Use it as per your requirement you will love it Review collected by and hosted on G2.com.

What problems is Agile CRM solving and how is that benefiting you?

Account management is improvised. Call support management. The good facility of data archives and rollback. B2B lead generation is easy by using it. Identification and segregation of user and as per targeted audience we could be to target. Good exercise for 10-100 employee company to explore basic feature and try to implement in large scale. Automatic respond boot is a good feature that will reduce the load in rest resources. We tried to explore appointment management also but still need to go through details by elementary experience its very good as compare to rest product available in market Review collected by and hosted on G2.com.