--- title: Agile CRM Reviews meta\_title: 'Agile CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 368 reviews by the users' company size, role or industry to find out how Agile CRM works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 368 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Agile CRM Reviews & Product Details Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB's can now: - Automate their marketing, sales and customer retention process with simple and powerful drag-drop editor - Convert website visitors directly to leads in the CRM - Nurture, track and score leads automatically based on web or email activity - Enable multi channel communication with the ability to call or email or tweet to a contact from the same page - Monitor customer behavior and get real time alerts for customer activity - Manage helpdesk tickets with all of the customers history in one place - Have a detailed record of all of the customer's details and communication history in one page, sorted chronologically - See customer data from various other business apps on one page using extensive integrations * * * Seller [Agile CRM](https://www.g2.com/sellers/agile-crm) Discussions [Agile CRM Community](https://www.g2.com/products/agile-crm/discuss) Languages Supported English Solution Type All-in-One Overview by Prajakt K Show More ## Pricing Pricing provided by Agile CRM. ### Free $0 per month ### Starter $8.99 per month [ View More Pricing Information ](https://www.g2.com/products/agile-crm/pricing) ## Top-Rated Alternatives [ ![EngageBay](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "EngageBay") EngageBay 4.6/5(713) ](https://www.g2.com/products/engagebay/reviews) [ ![ActiveCampaign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ ![Freshsales](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshsales") Freshsales 4.5/5(1,236) ](https://www.g2.com/products/freshsales/reviews) [ View All Alternatives ](https://www.g2.com/products/agile-crm/competitors/alternatives) ## User Insights Average based on 368 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Agile CRM Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.com ](https://www.g2.com/products/wordpress-com/reviews) Show More ![Brandon P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon P.") BP Brandon P. Hobbiest Small-Business (50 or fewer emp.) 12/10/2021 "Clean Interface - Many "extras" available on the free tier" 5/5 What do you like best about Agile CRM? It made me want to import and enter in client data - something about the layout and interface said, "synchronize all your stuff to here, this should be the master list." Review collected by and hosted on G2.com. What do you dislike about Agile CRM? On the contacts list there isn't a search box. What? Scroll through the alphabetical list or filter by something else like date added or company name and then scroll through that list? How can a search box not be the first feature in a CRM? Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? I like the ease with which I can add custom fields and deal names and link 1 deal to multiple contacts. There is a lot here that was missing on other CRMs I have tried. Also email templates. Also a scheduling calendar that redirects from calendar.mydomain.com really useful stuff. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Steven B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Steven B.") SB Steven B. Head of Operations and Chief Writer Small-Business (50 or fewer emp.) 11/11/2016 "CRM often doesn't work, and Tech Support will ignore your request for help" 0/5 What do you like best about Agile CRM? If it actually worked, the lay out is easy enough to use. But often your emails aren't received by your customers resulting in loss of sales and embarrassment for your business. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? Often emails aren't received by your customers resulting in loss of sales and embarrassment for your business. Tech support will ignore your requests for help. It's really pathetic, they treat you with utter contempt. There's no excuse for why the CRM doesn't work or why they treat their customers so poorly. Review collected by and hosted on G2.com. Recommendations to others considering Agile CRM: It looks good, but fails to work and the customer support will dry up once you actually need them to do something for you. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? This CRM is constantly giving me problems simply because it doesn't work. I am wasting so much time with Agile trying to get them to make it work. It used to work. Progressively over 2020 & 2021, it got worse. Review collected by and hosted on G2.com. Show More 10/11/2021 Current UserValidated ReviewerSource: Organic SK Sumit K. Engineer Enterprise (\> 1000 emp.) 7/19/2022 "Very good marketing automation and sales tool." 4.5/5 What do you like best about Agile CRM? I like its interface. User interface is very friendly. Easy navigation and very easy to manage the front-end. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? There is nothing to dislike any. No negative feedback from my side. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? Its automate the marketing and sales and enable to track your goals and revenue. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Saprative J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saprative J.") SJ Saprative J. Founder & CEO Small-Business (50 or fewer emp.) 1/13/2022 "CRM that has a Free Landing Page Builder" 3.5/5 What do you like best about Agile CRM? AgileCRM is great for a project that is not generating any revenue \* Its a Free CRM \* Free Website Builder \* Support is active even if you are using their free tire. \* Has most of the Hubspot important paid features for free. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? In one world AgileCRM lacks quality. Just of elaborate \* Buggy Software, I mean really buggy. It looks like a beta software \* Too many features but none implemented well \* Lacks the premium look bad UI \* Unreliable system ( online form builder sometimes work and sometimes done not ) Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? The only reason I still using AgileCRM is that it gives me a free landing page builder that has no restriction and is automatically connected to the CRM. Almost all other feature is available for free with the other venders. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kunal C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kunal C.") KC Kunal C. Technical Program Manager Small-Business (50 or fewer emp.) 3/3/2022 "Great end-to-end CRM tool" 5/5 What do you like best about Agile CRM? AgileCRM is the best end-to-end CRM tool out there. It is straightforward to use, and even a non-technical person can get started with this quickly. The advanced analytics and metrics, along with reporting, are excellent and better than other competitors. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? I think everything is good but the Social media marketing, email marketing and digital marketing features is not very intuitive. Automatically sending personalised messages doen't work sometimes. Review collected by and hosted on G2.com. Recommendations to others considering Agile CRM: I think its very easy to use. You can just go for it. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? We are using this for the purpose of Social Media Marketing campaigns, and We are also using email marketing and digital marketing. Reposting and analytical feature is very good also. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 9/16/2019 "Very useful all in one CRM with great API" 5/5 What do you like best about Agile CRM? The ease of using the tool, the multitude of features present and and level of customization available. We have been able to link our email to Agile for conditionally updating the contacts and related deals, which made our life extremely easy. Setting up automated campaigns (Called campaigns under Marketing and Automation under Sales), is very easy and efficient. The great API makes it easy to sync other tools such as calendly Review collected by and hosted on G2.com. What do you dislike about Agile CRM? The interface is terribly slow most of the times. The support is less than adequate. And one big disadvantage for us is that there are no ways to filter deals based on contacts (that is, there is no direct connect between contacts and related deals, in the deals page). . Review collected by and hosted on G2.com. Recommendations to others considering Agile CRM: This is in-fact a good enough CRM that will help you in setting up you sales and marketing automation. All of our contact forms are synced with this and setting up Auto Responders was a piece of cake. In fact, this CRM was good enough for me to try implementing the same to my personal website as well. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? We primarily use to to stay informed of the leads in the pipeline and to track their progress upto conversion (or loss), as the case may be. Using this has streamlines our sales processes. Review collected by and hosted on G2.com. Show More 12/1/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 11/24/2021 "The platform is OK, tech support is terrible, email deliverability is poor" 0.5/5 What do you like best about Agile CRM? The campaigns automation features are good and it is easy to create workflows. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? Their tech support is one of the worst I've ever seen. There are only two techs in the team that never resolve anything. Two weeks ago, in the middle of a large campaign, the platform stopped sending emails. Tech support said this would be resolved in 4 hours, two weeks later the problem persists and there is no estimate date for a fix. We had other issues that required tech support during these approximately two years using Agile and similar responses were received. There is no customer success manager or anybody in charge of your account, even for paying customers like us. Email care@ and hope somebody will answer. Nobody picks up the phone. 100% of the time you get a voicemail and rarely a call back. I never managed to escalate my issues, including the complicated ones. I was always told to wait for an eventual solution. There is no way to export all the data put on the CRM, only contacts, nothing else so you are locked with them. Their email deliverability is poor, not sure why. And statistics on deliveries, clicks, etc sometimes disappear with no reason and are never populated. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? We use the CRM to track contacts and to create workflows of campaigns tracking email opens, clicks, engagement, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Udit N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Udit N.") UN Udit N. Vice President Mid-Market (51-1000 emp.) 3/1/2022 "Smooth Operations and Support dashboard" 4/5 What do you like best about Agile CRM? - The Dashboard's design is minimalistic, which is exactly what a user wants. It helps the user to comprehend the Ui better. - Form creatuon is smooth and the collation of data is easier post a survey Review collected by and hosted on G2.com. What do you dislike about Agile CRM? - Nothing encountered yet that can be dislikedx about this product. However, the pricing is a bit costly for the enterprise edition. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? - Employee Survey is one of the biggest problems we are solving through Agile crm right now. Previous our organization used Google Forms and the gathering of results post a survey wasn't smooth. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") UM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 2/24/2022 "All In One Tool for Your Service" 4/5 What do you like best about Agile CRM? I like how I can do almost everything with Agile. From lead generation to client portal. It's just really amazing to have a tool that you can use all throughout in your business. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? The UI needs fixing. There are some contents and items that don't need to be there but are in those areas. The team should reevaluate the different categories and sections in the app so that to make sure that everything is what customers need. Likewise, it'd be easier for them. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? My systems and processes are all over the place. Agile was highly regarded by one of our mentors so I took my chance and tried it. Having an all one tool saves a lot of headaches. And technically, I love it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Stephen C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stephen C.") SC Stephen C. Agile Coach and Scrum Master Mid-Market (51-1000 emp.) 12/7/2021 "Great integrated CRM solution for Marketing, Sales and contact service" 4.5/5 What do you like best about Agile CRM? It is a tremendous integrated suite. It is end to end with lots of automated features that manage all parts of the customer journey, making process optimisation easy. This also makes it easy to scale as the business grows. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? It's a pretty niche/small company. It means that you soon get to know most people in the org. Support seems to be split between Texas, USA, Manilla, Philipines and India. It is a solution for smaller businesses rather than for large corporations. Review collected by and hosted on G2.com. Recommendations to others considering Agile CRM: Very easy to implement. Get environment sizing correct. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? CRM is used for Sales, contact services and marketing. My client used this for marketing their products and measuring their effectiveness. It was a smooth implementation and the tool works very well. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Agile CRM? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Agile CRM ](https://www.g2.com/products/agile-crm/discussions/new) ![Michael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael G.") MG Michael Gibson • Last activity over 6 years ago Any power users who are making Agile deliver ? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/13657-any-power-users-who-are-making-agile-deliver) ![Jan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan J.") JJ Jan Jezek • Last activity over 4 years ago Why are you tear down their state-of-the-art product? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/why-are-you-tear-down-their-state-of-the-art-product) [ View all Discussions ](https://www.g2.com/products/agile-crm/discuss) ## Pricing Options Pricing provided by Agile CRM. ### Free $0 per month ### Starter $8.99 per month ### Regular $29.99 per month [ View More Pricing Information ](https://www.g2.com/products/agile-crm/pricing) Agile CRM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,907) [ Compare Now ](https://www.g2.com/compare/agile-crm-vs-hubspot-sales-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign 4.4/5(14,779) [ Compare Now ](https://www.g2.com/compare/activecampaign-vs-agile-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d36350231b3ef5d41ad1126abc6f14a0/nimble.png "Product Avatar Image") Nimble 4.5/5(1,114) [ Compare Now ](https://www.g2.com/compare/agile-crm-vs-nimble) ##### ##### Agile CRM Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. 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