Agile CRM Reviews & Product Details

It's a very simple to use sale automation software which allows our sales team to access the sales data easily. Scheduling is much easier since the use. Allows all team members to quickly catch up on what the progress and the client interactions by reading through the emails that have been sent previously. Customer support is excellent, we have seen excellent progress since the use. Review collected by and hosted on G2.com.

There are lots of opportunities for this software to be a lot better than it is. There are simple issues, like when you export a list, the FIRSTNAME and LASTNAME fields are combined and can't be separated. Not many integrations but you can do a lot with custom API. Review collected by and hosted on G2.com.

It made me want to import and enter in client data - something about the layout and interface said, "synchronize all your stuff to here, this should be the master list." Review collected by and hosted on G2.com.

On the contacts list there isn't a search box. What? Scroll through the alphabetical list or filter by something else like date added or company name and then scroll through that list? How can a search box not be the first feature in a CRM? Review collected by and hosted on G2.com.

If it actually worked, the layout is easy enough to use. But often your emails aren't received by your customers resulting in loss of sales and embarrassment for your business. Review collected by and hosted on G2.com.

Often emails aren't received by your customers resulting in loss of sales and embarrassment for your business. Tech support will ignore your requests for help. It's really pathetic, they treat you with utter contempt. There's no excuse for why the CRM doesn't work or why they treat their customers so poorly. Review collected by and hosted on G2.com.

I like its interface. User interface is very friendly. Easy navigation and very easy to manage the front-end. Review collected by and hosted on G2.com.

There is nothing to dislike any. No negative feedback from my side. Review collected by and hosted on G2.com.

AgileCRM is great for a project that is not generating any revenue

* It's a Free CRM

* Free Website Builder

* Support is active even if you are using their free tier.

* Has most of the Hubspot important paid features for free. Review collected by and hosted on G2.com.

In one word AgileCRM lacks quality. Just to elaborate

* Buggy Software, I mean really buggy. It looks like a beta software

* Too many features but none implemented well

* Lacks the premium look, bad UI

* Unreliable system (online form builder sometimes works and sometimes does not) Review collected by and hosted on G2.com.

AgileCRM is the best end-to-end CRM tool out there. It is straightforward to use, and even a non-technical person can get started with this quickly. The advanced analytics and metrics, along with reporting, are excellent and better than other competitors. Review collected by and hosted on G2.com.

I think everything is good but the Social media marketing, email marketing and digital marketing features is not very intuitive. Automatically sending personalised messages doesn't work sometimes. Review collected by and hosted on G2.com.

The ease of using the tool, the multitude of features present and and level of customization available. We have been able to link our email to Agile for conditionally updating the contacts and related deals, which made our life extremely easy. Setting up automated campaigns (Called campaigns under Marketing and Automation under Sales), is very easy and efficient. The great API makes it easy to sync other tools such as calendly Review collected by and hosted on G2.com.

The interface is terribly slow most of the times. The support is less than adequate. And one big disadvantage for us is that there are no ways to filter deals based on contacts (that is, there is no direct connect between contacts and related deals, in the deals page). Review collected by and hosted on G2.com.

The campaigns automation features are good and it is easy to create workflows. Review collected by and hosted on G2.com.

Their tech support is one of the worst I've ever seen. There are only two techs in the team that never resolve anything. Two weeks ago, in the middle of a large campaign, the platform stopped sending emails. Tech support said this would be resolved in 4 hours, two weeks later the problem persists and there is no estimate date for a fix. We had other issues that required tech support during these approximately two years using Agile and similar responses were received.

There is no customer success manager or anybody in charge of your account, even for paying customers like us. Email care@ and hope somebody will answer. Nobody picks up the phone. 100% of the time you get a voicemail and rarely a call back. I never managed to escalate my issues, including the complicated ones. I was always told to wait for an eventual solution.

There is no way to export all the data put on the CRM, only contacts, nothing else so you are locked with them.

Their email deliverability is poor, not sure why. And statistics on deliveries, clicks, etc sometimes disappear with no reason and are never populated. Review collected by and hosted on G2.com.

- The Dashboard's design is minimalistic, which is exactly what a user wants. It helps the user to comprehend the UI better.

- Form creation is smooth and the collation of data is easier post a survey Review collected by and hosted on G2.com.

- Nothing encountered yet that can be disliked about this product. However, the pricing is a bit costly for the enterprise edition. Review collected by and hosted on G2.com.

I like how I can do almost everything with Agile.

From lead generation to client portal.

It's just really amazing to have a tool that you can use all throughout in your business. Review collected by and hosted on G2.com.

The UI needs fixing. There are some contents and items that don't need to be there but are in those areas.

The team should reevaluate the different categories and sections in the app so that to make sure that everything is what customers need.

Likewise, it'd be easier for them. Review collected by and hosted on G2.com.