--- title: Agile CRM Reviews meta\_title: 'Agile CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 368 reviews by the users' company size, role or industry to find out how Agile CRM works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 368 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Agile CRM Reviews & Product Details Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB's can now: - Automate their marketing, sales and customer retention process with simple and powerful drag-drop editor - Convert website visitors directly to leads in the CRM - Nurture, track and score leads automatically based on web or email activity - Enable multi channel communication with the ability to call or email or tweet to a contact from the same page - Monitor customer behavior and get real time alerts for customer activity - Manage helpdesk tickets with all of the customers history in one place - Have a detailed record of all of the customer's details and communication history in one page, sorted chronologically - See customer data from various other business apps on one page using extensive integrations * * * Seller [Agile CRM](https://www.g2.com/sellers/agile-crm) Discussions [Agile CRM Community](https://www.g2.com/products/agile-crm/discuss) Languages Supported English Solution Type All-in-One Overview by Prajakt K Show More ## Pricing Pricing provided by Agile CRM. ### Free $0 per month ### Starter $8.99 per month [ View More Pricing Information ](https://www.g2.com/products/agile-crm/pricing) ## Top-Rated Alternatives [ ![EngageBay](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "EngageBay") EngageBay 4.6/5(713) ](https://www.g2.com/products/engagebay/reviews) [ ![ActiveCampaign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ ![Freshsales](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshsales") Freshsales 4.5/5(1,236) ](https://www.g2.com/products/freshsales/reviews) [ View All Alternatives ](https://www.g2.com/products/agile-crm/competitors/alternatives) ## User Insights Average based on 368 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Agile CRM Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.com ](https://www.g2.com/products/wordpress-com/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") IC Verified User in Computer Software Mid-Market (51-1000 emp.) 8/19/2023 "Cost effective CRM" 4.5/5 What do you like best about Agile CRM? Integrated simple tool for sale and marketing Review collected by and hosted on G2.com. What do you dislike about Agile CRM? Analytics can be improved and the bulk data upload has some issues Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? This helps in our lead management and follow-up with clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NB Nastassia B. Sales Manager Mid-Market (51-1000 emp.) 8/25/2022 "It diversifies its functions in favor of fluency" 5/5 What do you like best about Agile CRM? Agile CRM is very good; it has a solid foundation that makes it easy to understand the tools and creates numerous options for fluidity and control of CRM automation benefits. For organizing a performance to help prospects, it is efficient and very helpful. We have been more agile with our marketing due to the ease of its operation. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? I wish it had the tools better distributed, the interface is fast but I feel it is somewhat cumbersome to understand at first instance. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? Essentially, our team has stuck with it straight away; we use it to simplify support as a true CRM, it's very easy to automate marketing operations and optimize workflow, and it's versatile, which helps to fill various gaps according to the company's objectives. The concept of achieving highly efficient and functional performance around CRM activities becomes clearer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") ER Verified User in Retail Small-Business (50 or fewer emp.) 11/10/2022 "Not ready for real companies" 0/5 What do you like best about Agile CRM? There is nothing to like about Agile CRM. I sell products which is foreign concept to this company. If you sell dreams and have no product then this company is for you. When I told them I need to provide quotes or invoices they told me to use excel or Google sheets Review collected by and hosted on G2.com. What do you dislike about Agile CRM? They have no idea how to help a company that sells products. You have to manually enter products one by one. You have to enter contacts one by one as they have no way to extract details from emails.. seriously.. this software is really wesk Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? It doesn't solve a single problem for me because the moment the customer wants to buy... Open excel and manually enter the name address and phone and manually prepare documents to do your sale. Agile does none of that Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Small-Business (50 or fewer emp.) 4/21/2023 "Started as agile, then Agile became less so" 2/5 What do you like best about Agile CRM? Agile was a decent product as a beginner. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? Agile was a decent product at the start, but as they changed their business model, the Agile program platform became more constricted and less supportive of what had been achievable in the past. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? None- we switched products. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User Profile ![Jan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan J.") JJ Jan J. CEO, Developer, Product manager Small-Business (50 or fewer emp.) 12/22/2021 "They are partly shut down their mature main product and force you to their new beta startup" 1.5/5 What do you like best about Agile CRM? AgileCRM WAS one of the most holistic and effort products on the market. Clean UI, interconnected functions, detailed statistics. A CRM as it should be,... till now, it's not anymore. read why in the "dislike" section Review collected by and hosted on G2.com. What do you dislike about Agile CRM? Wow, I don't know where to start, but let's try: They are disassembling their main flagship product. Overnight, without any big bang, they disabled some core parts of their platform, like "forms", "email campaigns," and "page creator". What will switched of next? No one knows. You are now forced to use their "500apps thing", which is mostly in beta and rich of bugs (you can see them in the lower right corner on their dashboard). 500apps is a mish-mash of single apps collected in one platform. They are not interconnected (if they are, tell me), they are loose... My opinion is that they are way too early to force their (longterm) clients to that childish platform, which is far away from "production". Now you have to use TWO platforms, with independend contacts lists (they are not in sync), "forms" , "campaings", and "page creators". Why not using a mature "campaign" and mail send platform and pay a few bugs more.. In AgileCRM all your contacts are extensively tagged and tracked, in AgileCRM you can see, when, how which client was contacted, subscribed, called.... At AgileCRM you are not able to create campaings in AgileCRM anymore. When you now try to create a new campaign for a specific target group, you have to export your target audience from AgileCRM into the 500bads... erm.. 500apps and create your campaingn there, with no ability to sync results back to AgileCRM. Are they got crazy? They are still offering things on their page, which are definitely not available anymore, they are simply shut down. It's really, really sad what they have done to themself and are still doing. You can watch how they destroy their state-of-the-art project to a stunted no-name project. No one knows why... I know the world is got crazy these times, but how can you do that AgileCRM? For people searching for a mature project I highly suggest you to have a look to a more stable product like "ActiveCampaign", "Zoho", "User.com", "sendinblue", "close.com" or similar. Go and create your free account at AgileCRM and 500apps, but first read what they are offering on their Website and then try to find that features in the SaaS itself. Unbelievable, I still cannot get it. I will delete this post if AgileCRM is going back to "normal", but if not everyone should know what's happening there. Review collected by and hosted on G2.com. Recommendations to others considering Agile CRM: Be aware that they are migrating their customers from a mature product into a beta product, without warning you. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? OUTDATED, NOT TRUE ANYMORE: Full-service platform for CRM, Helpdesk, customer chat, call-center, Campaign management, pop-ups, Email forms, Customer care, and many more... Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CF Chris F. Entrepreneur Small-Business (50 or fewer emp.) 3/10/2022 "Paid Version breaks and has many errors" 0.5/5 What do you like best about Agile CRM? I start using AgileCRM because it felt flexible and had many features I wanted Review collected by and hosted on G2.com. What do you dislike about Agile CRM? Mostly that they don't let you go and keep on charging money when you want to stop the paid subscription. You cannot deactivate your license unless they decide too. An illegal practise. Shame on you! Next to that, certain features were not active for the free version so we upgraded to the paid version. Once starting to use emails in a campaign many bugs surfaced and hidden features you need to run the campaigns are not active (without telling) so you need to update again to a higher plan. I spend hours and hours with their support to just get an alert working if someone opened the campaign. I am sure they did hard coding to make it work because next run did not work again. Long story. Cheap is expensive in this case and all the bugs are not worth trying. See also post from previous reviewer in 2022. No go area. Feel they are unplugging soon so find alternatives. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? I spend most of my time solving their bugs instead of my prospects business problems. No benefits that I cannot get with a spreadsheet. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/28/2022 "Very good entry level CRM" 5/5 What do you like best about Agile CRM? Easy to add contacts whether manually or automatically as they fill in forms on site. And it is good for simple marketing needs.pricing is very less compare to other crm applications. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? The Email builder realy needs an open HTML secrion to allow us to easily embed code in pur emails and builder tool should improve felxibility and looks nice if we can work within the parameters. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? It is very good for basic marketing and sales and inline with the agile project management methodology and it is targeted at small and medium sized businesses.compare to salesforce and pipedrive. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 1/20/2022 "Don't do it!" 0/5 What do you like best about Agile CRM? We used to like the low price. Since different features now break every week, however, this CRM system would not be worth it even if it were free. Literally, it has become a total disaster. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? Sending mass emails doesn't work and the promised date for a fix came and went. The calendar link function used to work but suddenly broke months ago and has never been fixed. If you log in from a different location, their system will tell you it is sending a confirmation code but it will never arrive... the "solution" is simply to disable this security feature. The "integration" with O365 is spotty. And speaking of integrations, there are almost none. Downloading of reports is inflexible and very limited. For instance, can I download a report of which contacts opened our last email? Nope. Lots of basic stuff like this can only be viewed on screen. All in all, AgileCRM is just totally out of date. so much so that it literally feels like their business may be on borrowed time. We are canceling and moving to a new CRM at month's end (won't say which one b/c I don't want people to think this is a competitor just writing an ad). Last thing: don't cancel until you're ready to move because you lose access right away. Yes, that's correct: rather than mainting access through the month you've already paid for, you'll be cut off immediately. Literally everything about this CRM tool is antiquated. Go someplace else for a CRM tool -- literally anywhere else. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? Look, we just wanted a CRM that could manage our contacts, plus add a few extra features like forms for lead capture, maybe a little marketing functionality, too. At first it was okay but as we have grown, Agile just simply hasn't kept up (and trust me, our needs are not that complex). Now that features are routinely breaking it has become a total liability. Implementing a new CRM is a huge pain but we just couldn't stay with Agile. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nawaz S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nawaz S.") NS Nawaz S. System Engineer Enterprise (\> 1000 emp.) 7/28/2022 "agile CRM overiview" 3.5/5 What do you like best about Agile CRM? its ability to integrate with different stream of servies like sales, marketing, SEO etc Review collected by and hosted on G2.com. What do you dislike about Agile CRM? its a bit hard to understand for a first timer and requires an experts help and its little bit slow in response Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? its the platoform we use for order management and order creation and its good at it Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ashley S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ashley S.") AS Ashley S. Wordpress Developer Mid-Market (51-1000 emp.) 1/6/2022 "Good CRM tool!" 4/5 What do you like best about Agile CRM? "It's a very simple to use sale automation software which allows our sales team to access the sales data easily. Scheduling is much easier since the use. Allows all team members to quickly catch up on what the progress and the client interactions by reading through the emails that have been sent previously. Customer support is excellent, we have seen excellent progress sicne the use. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? There are lots of opportunities for this software to be a lot better than it is. There are simple issues, like when you export a list, the FIRSTNAME and LASTNAME fields are combined and can't be separated. Not many integrations but you can do a lot with custom API. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? I can listen back and when I follow up, know exactly what's going on. The customization of sales deals, automation of tasks and roles, forecasting sales, deal customization, even the organization of smart lists, and yeilding reports is more accessible now. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Agile CRM? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Agile CRM ](https://www.g2.com/products/agile-crm/discussions/new) ![Michael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael G.") MG Michael Gibson • Last activity over 6 years ago Any power users who are making Agile deliver ? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/13657-any-power-users-who-are-making-agile-deliver) ![Jan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan J.") JJ Jan Jezek • Last activity over 4 years ago Why are you tear down their state-of-the-art product? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/why-are-you-tear-down-their-state-of-the-art-product) [ View all Discussions ](https://www.g2.com/products/agile-crm/discuss) ## Pricing Options Pricing provided by Agile CRM. ### Free $0 per month ### Starter $8.99 per month ### Regular $29.99 per month [ View More Pricing Information ](https://www.g2.com/products/agile-crm/pricing) Agile CRM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,907) [ Compare Now ](https://www.g2.com/compare/agile-crm-vs-hubspot-sales-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign 4.4/5(14,779) [ Compare Now ](https://www.g2.com/compare/activecampaign-vs-agile-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d36350231b3ef5d41ad1126abc6f14a0/nimble.png "Product Avatar Image") Nimble 4.5/5(1,114) [ Compare Now ](https://www.g2.com/compare/agile-crm-vs-nimble) ##### ##### Agile CRM Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. Task / Activity Management Marketing Automation Email Marketing Campaign Management Lead Management Customer Support Case Management Customer Support Portal Knowledge Base Reporting & Analytics Reporting Dashboards [ View More Features ](https://www.g2.com/products/agile-crm/features) ##### Categories on G2 [CRM](https://www.g2.com/categories/crm)[Email Tracking](https://www.g2.com/categories/email-tracking)[Online Form Builder](https://www.g2.com/categories/online-form-builder) [CRM](https://www.g2.com/categories/crm)[Email Tracking](https://www.g2.com/categories/email-tracking)[Online Form Builder](https://www.g2.com/categories/online-form-builder)[Live Chat](https://www.g2.com/categories/live-chat)[Marketing Automation](https://www.g2.com/categories/marketing-automation)[Help Desk](https://www.g2.com/categories/help-desk)[Landing Page Builders](https://www.g2.com/categories/landing-page-builders)[Pop-Up Builder](https://www.g2.com/categories/pop-up-builder) [Show MoreShow Less](javascript:void(0);) ##### Explore More [OutSystems vs Mendix vs Microsoft Power Apps for a mid-market company that wants to build custom apps without building a full dev team?](https://www.g2.com/discussions/outsystems-vs-mendix-vs-microsoft-power-apps-for-a-mid-market-company-that-wants-to-build-custom-apps-without-building-a-full-dev-team)[Mindbody vs WellnessLiving vs ABC Glofox for independent gyms and fitness studios: which gym management platform do health and fitness teams find easiest to adopt with minimal implementation risk?](https://www.g2.com/discussions/mindbody-vs-wellnessliving-vs-abc-glofox-for-independent-gyms-and-fitness-studios-which-gym-management-platform-do-health-and-fitness-teams-find-easiest-to-adopt-with-minimal-implementation-risk)[Best absence tracking software with mobile access](https://www.g2.com/discussions/best-absence-tracking-software-with-mobile-access) [What are the best aviation compliance monitoring solutions for operators with multiple departments and safety reporting needs?](https://www.g2.com/discussions/what-are-the-best-aviation-compliance-monitoring-solutions-for-operators-with-multiple-departments-and-safety-reporting-needs)[What MBaaS platforms offer the strongest SDKs for iOS, Android, and multiple programming languages?](https://www.g2.com/discussions/what-mbaas-platforms-offer-the-strongest-sdks-for-ios-android-and-multiple-programming-languages)[Pros and Cons Details](https://www.g2.com/products/agile-crm/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)