Agile CRM Reviews & Product Details

When you are able to get support they are normally super helpful in trouble shooting any issues. Review collected by and hosted on G2.com.

They are not available during work hours for AEDT time. I normally have to wait till past 3pm to get on a support call. This could be better if they provide support during my working hours. Review collected by and hosted on G2.com.

Integrated simple tool for sale and marketing Review collected by and hosted on G2.com.

Analytics can be improved and the bulk data upload has some issues Review collected by and hosted on G2.com.

Agile CRM is very good; it has a solid foundation that makes it easy to understand the tools and creates numerous options for fluidity and control of CRM automation benefits. For organizing a performance to help prospects, it is efficient and very helpful. We have been more agile with our marketing due to the ease of its operation. Review collected by and hosted on G2.com.

I wish it had the tools better distributed, the interface is fast but I feel it is somewhat cumbersome to understand at first instance. Review collected by and hosted on G2.com.

There is nothing to like about Agile CRM. I sell products which is a foreign concept to this company. If you sell dreams and have no product then this company is for you. When I told them I need to provide quotes or invoices they told me to use excel or Google sheets Review collected by and hosted on G2.com.

They have no idea how to help a company that sells products. You have to manually enter products one by one. You have to enter contacts one by one as they have no way to extract details from emails.. seriously.. this software is really weak Review collected by and hosted on G2.com.

Agile was a decent product as a beginner. Review collected by and hosted on G2.com.

Agile was a decent product at the start, but as they changed their business model, the Agile program platform became more constricted and less supportive of what had been achievable in the past. Review collected by and hosted on G2.com.

AgileCRM WAS one of the most holistic and effort products on the market. Clean UI, interconnected functions, detailed statistics. A CRM as it should be,... till now, it's not anymore. read why in the "dislike" section Review collected by and hosted on G2.com.

Wow, I don't know where to start, but let's try: They are disassembling their main flagship product. Overnight, without any big bang, they disabled some core parts of their platform, like "forms", "email campaigns," and "page creator". What will switched of next? No one knows. You are now forced to use their "500apps thing", which is mostly in beta and rich of bugs (you can see them in the lower right corner on their dashboard). 500apps is a mish-mash of single apps collected in one platform. They are not interconnected (if they are, tell me), they are loose... My opinion is that they are way too early to force their (longterm) clients to that childish platform, which is far away from "production". Now you have to use TWO platforms, with independend contacts lists (they are not in sync), "forms" , "campaings", and "page creators". Why not using a mature "campaign" and mail send platform and pay a few bugs more.. In AgileCRM all your contacts are extensively tagged and tracked, in AgileCRM you can see, when, how which client was contacted, subscribed, called.... At AgileCRM you are not able to create campaings in AgileCRM anymore. When you now try to create a new campaign for a specific target group, you have to export your target audience from AgileCRM into the 500bads... erm.. 500apps and create your campaingn there, with no ability to sync results back to AgileCRM. Are they got crazy? They are still offering things on their page, which are definitely not available anymore, they are simply shut down. It's really, really sad what they have done to themself and are still doing. You can watch how they destroy their state-of-the-art project to a stunted no-name project. No one knows why... I know the world is got crazy these times, but how can you do that AgileCRM? Review collected by and hosted on G2.com.

I start using AgileCRM because it felt flexible and had many features I wanted Review collected by and hosted on G2.com.

Mostly that they don't let you go and keep on charging money when you want to stop the paid subscription. You cannot deactivate your license unless they decide too. An illegal practise. Shame on you!

Next to that, certain features were not active for the free version so we upgraded to the paid version. Once starting to use emails in a campaign many bugs surfaced and hidden features you need to run the campaigns are not active (without telling) so you need to update again to a higher plan. I spend hours and hours with their support to just get an alert working if someone opened the campaign. I am sure they did hard coding to make it work because next run did not work again.

Long story. Cheap is expensive in this case and all the bugs are not worth trying. See also post from previous reviewer in 2022.

No go area. Feel they are unplugging soon so find alternatives. Review collected by and hosted on G2.com.

Easy to add contacts whether manually or automatically as they fill in forms on site. And it is good for simple marketing needs.pricing is very less compare to other crm applications. Review collected by and hosted on G2.com.

The Email builder really needs an open HTML section to allow us to easily embed code in our emails and builder tool should improve flexibility and looks nice if we can work within the parameters. Review collected by and hosted on G2.com.

We used to like the low price. Since different features now break every week, however, this CRM system would not be worth it even if it were free. Literally, it has become a total disaster. Review collected by and hosted on G2.com.

Sending mass emails doesn't work and the promised date for a fix came and went. The calendar link function used to work but suddenly broke months ago and has never been fixed. If you log in from a different location, their system will tell you it is sending a confirmation code but it will never arrive... the "solution" is simply to disable this security feature. The "integration" with O365 is spotty. And speaking of integrations, there are almost none. Downloading of reports is inflexible and very limited. For instance, can I download a report of which contacts opened our last email? Nope. Lots of basic stuff like this can only be viewed on screen.

All in all, AgileCRM is just totally out of date. so much so that it literally feels like their business may be on borrowed time. We are canceling and moving to a new CRM at month's end (won't say which one b/c I don't want people to think this is a competitor just writing an ad). Last thing: don't cancel until you're ready to move because you lose access right away. Yes, that's correct: rather than mainting access through the month you've already paid for, you'll be cut off immediately. Literally everything about this CRM tool is antiquated. Go someplace else for a CRM tool -- literally anywhere else. Review collected by and hosted on G2.com.

its ability to integrate with different streams of services like sales, marketing, SEO etc Review collected by and hosted on G2.com.

it's a bit hard to understand for a first timer and requires an expert's help and it's a little bit slow in response Review collected by and hosted on G2.com.