Agile CRM Reviews & Product Details

Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB's can now: - Automate their marketing, sales and customer retention process with simple and powerful drag-drop editor - Convert website visitors directly to leads in the CRM - Nurture, track and score leads automatically based on web or email activity - Enable multi channel communication with the ability to call or email or tweet to a contact from the same page - Monitor customer behavior and get real time alerts for customer activity - Manage helpdesk tickets with all of the customers history in one place - Have a detailed record of all of the customer's details and communication history in one page, sorted chronologically - See customer data from various other business apps on one page using extensive integrations

Seller

Agile CRM

Discussions

Agile CRM Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Prajakt K

Pricing

Pricing provided by Agile CRM.

Free

per month

Starter

$8.99

per month

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 369 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

Agile CRM Integrations

(2)

Integration information sourced from real user reviews.

Agile CRM Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Agile CRM, and what problem is it built to solve?

Agile CRM is a customer relationship management platform designed to streamline operations for small and mid-sized businesses. It brings sales, marketing, and service tools together to help businesses manage customer engagement in one platform.

What languages does Agile CRM support?

Agile CRM supports 1 language: English.

What company sizes and industries is Agile CRM the best fit for?

Agile CRM’s strongest fit in positive user experience is among small businesses, with mid-market and enterprise teams also represented. The industries with the clearest presence include:

Company size — Small business: The most represented segment.
Company size — Mid-market and enterprise: Also represented among positive users.
Industry — Information technology and services: A prominent industry segment.
Industry — Marketing and advertising: Another well-represented segment.
Industry — Computer software and financial services: Also recurring segments.

How long does it take to implement Agile CRM across a team?

Agile CRM can be live quickly for some teams, while more involved rollouts take longer. The most common reported go-live window is under a month, with these other timeframes also represented:

Time to go live	Relative frequency
Under 1 month	Most common
Under 1 day	Also frequently reported
1–3 months	Also reported
3–6 months or longer	Less common

What customer support options does Agile CRM provide, and how do users find the overall support experience?

Support is available through phone, email/help desk, and chat, including 24/7 live-rep support. The experience is mixed: users describe helpful, knowledgeable assistance, but others encounter slow responses, missed follow-ups, or difficulty getting complex issues resolved.

What is the experience like for teams switching to Agile CRM from another tool?

Switching to Agile CRM has often been about bringing customer management and marketing work into one place, reducing cost, or getting a simpler fit for the team’s needs. Previous tools include other CRMs such as HubSpot, Salesforce, Zoho, Pipedrive, and Insightly, as well as spreadsheets and email-marketing platforms; the transition is described as straightforward in some cases, while others find setup and learning take more effort.

What tools and platforms does Agile CRM integrate with, and how do these integrations help users get more value from the product?

Agile CRM offers 2 integrations. The integrations include:

Email and productivity: Microsoft Outlook
Websites and content management: WordPress.com

These connections can bring email activity and website-based lead capture closer to customer records, helping teams manage follow-up without jumping between as many tools.

What features or capabilities could make Agile CRM even more useful?

Agile CRM could be more useful with improvements that make daily work more flexible and predictable. Common requests include:

Expand reporting with more customizable views, clearer exports, and deeper analysis.
Improve the interface and navigation so features are easier to find and use.
Broaden integrations and make connections with other systems more reliable.
Make automation and campaign tools more flexible, with clearer controls and stronger testing options.

G2 reviews are authentic and verified.

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William B.

Marketing Team Lead

Enterprise (> 1000 emp.)

7/26/2023

"Agile CRM - My Perspective: Features Galore!"

5/5

What do you like best about Agile CRM?

Agile CRM offers a wealth of features—email and leads management, plus customers data organization—all in one place. Keeping everything under control is a breeze, and staying updated with customer information is effortless. The insights gained from this data have significantly enhanced our customer relations. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

This product has no cons. It's straightforward and incredibly user-friendly. Review collected by and hosted on G2.com.

Brinly P.

Enterprise (> 1000 emp.)

7/12/2023

"An irreplaceable CRM in my daily life."

4.5/5

What do you like best about Agile CRM?

I love this CRM. It's indispensable for my daily work. Campaign management, email communication with customers, and centralized data management are key. Agile CRM's dashboard and reports are phenomenal, providing me with easy-to-understand insights. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

I have no criticisms about this tool. It performs flawlessly, and I am thoroughly satisfied with the seamless experience I am having with this product. Review collected by and hosted on G2.com.

Chelsea K.

Forward Deployed Engineer

Enterprise (> 1000 emp.)

5/23/2023

"Efficient Customer Management with Agile CRM"

5/5

What do you like best about Agile CRM?

Agile CRM has revolutionized the way I manage customer information. With all contact data, contracts, and documents in one place, it's a breeze to stay organized. The automation feature is a game-changer, allowing me to schedule targeted offers, boost customer confidence, and attract new clients. Truly invaluable! Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

I have no complaints about it whatsoever. The product is loaded with features, and the customer support provided is outstanding. Review collected by and hosted on G2.com.

Drake W.

Assistant Manager

Enterprise (> 1000 emp.)

3/13/2023

"Boost Your Business Productivity with this Robust Tool"

5/5

What do you like best about Agile CRM?

Building trusting relationships with clients and prioritizing customer-centricity is at the core of this tool's purpose. Its CRM functions are exceptional, automatically triggering tasks and updating CRM records. Additionally, it provides uninterrupted access to customer data, offering a 360-degree view of their interests and preferences. Based on these insights, tailored CRM solutions can be developed to suit each client's specific requirements. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

If there were additional woocommerce integrations, like Square Space and PrestaShop, it would be great. This would provide users with more options for creating their online stores. Review collected by and hosted on G2.com.

Lucian C.

Marketing Research Analyst

Small-Business (50 or fewer emp.)

4/4/2023

"The most affordable and efficient option!"

5/5

What do you like best about Agile CRM?

AgileCRM is an impressive system that encompasses multiple aspects of our business into one comprehensive solution. Rather than subscribing to several online packages for CRM, invoicing, HR, etc., we now have all of these capabilities in one system. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

I have been using this app for a while now, and it has exceeded my expectations. I can't find any flaws with it, and it is still my preferred choice over other similar apps. Review collected by and hosted on G2.com.

Verified User in Commercial Real Estate

Small-Business (50 or fewer emp.)

4/6/2023

"YOU WILL PAY LONG AFTER YOU CANCEL"

0/5

What do you like best about Agile CRM?

Initially easy to use. I liked the free sign up and use it as a single user free account. I gave an assistant admin rights and gave myself a spare login. Once I paid for the starter account I found myself paying for 3 users...and they do not allow a cancelling of a user as you register. I needed tech support to do that. The whole experience feels like the Hotel California...you can check out but you can never leave... The fact that they billed my card after closing the account proved that to be true. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

1) Any integration of phone or email only for the PRO upgrade -- not even the paid starter account. 2) Most integrations are in BETA - that is French for they don't work. 3) The Landing pages are now moved offsite -- feels like the software is evolving under your feet...and you are a beta tester -- so please do NOT plan on trusting your prior built efforts will last as the platform evolves under you 4) After you cancel...close your bank account or cancel your credit card they will hit it long after you no longer have an account. Makes it impossible to stop the fraud. Review collected by and hosted on G2.com.

Taras H.

Software Developer

Mid-Market (51-1000 emp.)

5/18/2023

"Simple and easy-to-use CRM"

5/5

What do you like best about Agile CRM?

AgileCRM excels in contact management, making it a breeze to handle our contacts and sales leads. Additionally, it greatly aids us in efficiently managing our daily tasks. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

This solution is flawless in meeting our needs without any disadvantages. It successfully executes the tasks it was developed for. Review collected by and hosted on G2.com.

Federico Z.

Jefe de sistemas

Newspapers

Mid-Market (51-1000 emp.)

5/19/2023

"Simple CRM"

3.5/5

What do you like best about Agile CRM?

Ease of use and simple parameterization, even in its free version Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

Several times I had to reload the page to be able to work. Review collected by and hosted on G2.com.

Isai C.

QA Specialist

Enterprise (> 1000 emp.)

5/1/2023

"Optimal tool for managing sales throughout the entire cycle."

5/5

What do you like best about Agile CRM?

I've found that using AgileCRM's combination of a strong CRM and a customizable marketing module has been incredibly helpful in identifying and reaching out to customers. AgileCRM has empowered our marketing team to create and deploy campaigns without needing IT, which has saved us a lot of time and effort. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

I have no negative comments to make. There is no negative feedback from my perspective. Review collected by and hosted on G2.com.

Simone R.

Partnership Director

Small-Business (50 or fewer emp.)

5/24/2023

"cheap entry level solution"

1.5/5

What do you like best about Agile CRM?

the crm was cheap and easy to implement for us as an initial solution Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

lack of integrations and features to connect to other system, platform. support time was also extremely long Review collected by and hosted on G2.com.