--- title: Agile CRM Reviews meta\_title: 'Agile CRM Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 368 reviews by the users' company size, role or industry to find out how Agile CRM works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 368 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Agile CRM Reviews & Product Details Agile CRM is a fully integrated CRM with sales tracking, contact management, marketing automation, web analytics, 2-way emails, telephony, helpdesk with a clean modern interface. With Agile CRM, SMB's can now: - Automate their marketing, sales and customer retention process with simple and powerful drag-drop editor - Convert website visitors directly to leads in the CRM - Nurture, track and score leads automatically based on web or email activity - Enable multi channel communication with the ability to call or email or tweet to a contact from the same page - Monitor customer behavior and get real time alerts for customer activity - Manage helpdesk tickets with all of the customers history in one place - Have a detailed record of all of the customer's details and communication history in one page, sorted chronologically - See customer data from various other business apps on one page using extensive integrations * * * Seller [Agile CRM](https://www.g2.com/sellers/agile-crm) Discussions [Agile CRM Community](https://www.g2.com/products/agile-crm/discuss) Languages Supported English Solution Type All-in-One Overview by Prajakt K Show More ## Pricing Pricing provided by Agile CRM. ### Free $0 per month ### Starter $8.99 per month [ View More Pricing Information ](https://www.g2.com/products/agile-crm/pricing) ## Top-Rated Alternatives [ ![EngageBay](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "EngageBay") EngageBay 4.6/5(711) ](https://www.g2.com/products/engagebay/reviews) [ ![ActiveCampaign](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ActiveCampaign") ActiveCampaign 4.4/5(14,779) ](https://www.g2.com/products/activecampaign/reviews) [ ![Freshsales](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshsales") Freshsales 4.5/5(1,236) ](https://www.g2.com/products/freshsales/reviews) [ View All Alternatives ](https://www.g2.com/products/agile-crm/competitors/alternatives) ## User Insights Average based on 368 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Agile CRM Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Microsoft Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WordPress.com ](https://www.g2.com/products/wordpress-com/reviews) Show More ![Joel M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joel M.") JM Joel M. Founder & CEO Small-Business (50 or fewer emp.) 4/30/2021 "Expect a great product for a small business" 4.5/5 What do you like best about Agile CRM? I love how you can tag and filter contacts so easily and market to the right audience. The integrations are also excellent. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? It feels like it's stagnant—no recent product improvements. The built-in marketing tool is terrible, and the SendGrid integration throws all campaigns into junk folders. Mailchimp integration would resolve this. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? Organic contact marketing outreach. Emails appear to the recipient as very intentional. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Events Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Events Services") AE Verified User in Events Services Mid-Market (51-1000 emp.) 8/19/2021 "Agile CRM ease of use" 4/5 What do you like best about Agile CRM? It's easy to input new contacts and create reports. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? it's not as flashy or intuitive as some of the other competitors Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? I am managing my sales pipeline, keeping my contacts organized, creating lists and reports etc Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Kriti S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kriti S.") KS Kriti S. Marketing Communications Manager Small-Business (50 or fewer emp.) 4/20/2021 "Amazingly affordable CRM for small businesses" 5/5 What do you like best about Agile CRM? Affordability and simplicity of the tool. Also the LinkedIn widget. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? Things break sometimes but their customer service team is always there to help Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? We needed an affordable CRM tool which was also simple to use. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") UL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 1/25/2021 "Seems to underperform; not as promised" 2/5 What do you like best about Agile CRM? I like how you can assign tasks to other users with great ease, as well as all of the automations that are possible. Customer service is decent but they often can’t fix the problems. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? Automations are clunky, ,often fail. Email integration has issues with Google - it is not as promised. Review collected by and hosted on G2.com. Recommendations to others considering Agile CRM: Without an accurately functioning email integration, you really lose a lot or ROI on this CRM. I would make sure the glitches with Google/gmail have been resolved before moving forward. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? We are able to send automated emails to customers after they complete certain actions on our website; this saves us time in terms of follow up. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SH Sally H. Product Manager Small-Business (50 or fewer emp.) 7/17/2020 "Some powerful features but unreliable" 2/5 What do you like best about Agile CRM? We used Agile CRM primarily for email marketing. Email marketing automations are very flexible. Flowchart oriented automations are easy to design. We found this capability to be significantly better than most of the email marketing tools we researched, including small business market leaders Constant Contact and MailChimp. This was the main reason we chose AgileCRM. Contact management was very good...again, better than Constant Contact or MailChimp. It was easy to work with contacts and to sort and filter them in different ways. API was flexible and able to do all we needed to integrate with our user management system. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? Email campaigns were not reliable. Too many instances of campaigns that we determined had not been sent as expected, only to hear from support "Oh, that was our fault, it got bogged down in our server." We could not count on the campaigns just working all the time. Support was only helpful at a superficial level. We could get help on some small problems, but on other problems, we would get replies like "We have forwarded this to our executives and will be back in touch." But they would not get back in touch. Support didn't always seem to understand or even thoroughly read our requests. If a support request asked 4 questions, only 1 would be answered. Some features just didn't work in the ways you would hope or expect. For example, in an email drip campaign, there was no way to find out open rates on individual emails, only open rates on the campaign as a whole (if any email was opened, but not which ones). Reporting was very limited. For example, you could not get any cross campaign reporting on contacts who had unsubscribed like "Give me a list of all contacts who have unsubscribed with the list of campaigns they have unsubscribed from". In looking at contact detail, you could not see which campaigns they had unsubscribed from. Reporting of other kinds was often frustrating and limited. Email templates that were supposed to be responsive were only sort of responsive. We had lots of issues with emails that didn't look right on different browsers and devices. These are issues that we don't have with MailChimp (which we switched to). Also, designing emails was fairly cumbersome and frustrating. You have to choose Save in 2 to 3 places to actually get an email and a campaign to save. It was easy to lose your work if you weren't careful. The user interface for campaign management was messy and didn't work as expected. It was very easy to wipe out all the data associated with a campaign if you tried to make a copy of a campaign. Several times, the process to make a copy and then save it wiped out the original campaign losing months of data that could not be recovered. Even after working with AgileCRM for 2 years, it was too easy to wipe things out by mistake and never be completely sure why it had happened. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? We used AgileCRM for 2 years to handle all our email marketing. We were able to have some complex campaign automations that were relatively easy to build. We invested a fair amount of development time in building an integration with our user management system, so had a commitment to use AgileCRM. But ultimately, it was too unreliable for us to continue using it. We couldn't count on campaigns going on as expected and it threatened our business. Sadly, we had to duplicate the integration development work for another system so we could switch away from AgileCRM. This was painful for our small business. Review collected by and hosted on G2.com. Show More Response from Prajakt K of Agile CRM [Editedit](https://www.g2.com/survey_responses/agile-crm-review-4305784/official_response/edit) Hi Sally, Thanks for your response. Our support team has been trying to reach you for a while, but we were unable to connect. Hence, we took some time to reply. We are glad that you like email automation in Agile CRM. It is indeed a great feature loved by many of our customers. Flowchart orientation and contact management are also advanced email automation features that make super-targeted email marketing effortless. We regret that you faced issues while sending out email campaigns. Please understand that it is a very rare issue and might happen due to unforeseeable circumstances and any specific campaign design settings. Nevertheless, email marketing with Agile CRM is quite easy with several advanced features like campaign nodes, social suite, web rules, etc. Also, we want to offer a proper resolution to each and every issue; hence, some of the support queries may take longer to respond depending on the scope and complexity. Although we make sure to get back to all our customers as soon as possible. We understand that you were not very happy with some of the features like drip campaign, reporting and email templates. The features in Agile CRM are driven based on the feedback from the customers. Sometimes, the said features are available and only need some help in discovering them. We have noted your comments and will try to incorporate them in the next product rollout. At Agile CRM, we constantly strive to offer the most advanced features at an economic price that help small businesses work like the #Fortune500. Although saving campaigns and emails individually might be a cumbersome process, it is done to keep both the entities separate so that they can be used individually in the future. If you have any challenges in using the product, you can always take advantage of multiple training and onboarding sessions available at your predisposal. Thanks Validated ReviewerSource: Organic ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Small-Business (50 or fewer emp.) 9/28/2020 "The Agile CRM automation is very advanced" 5/5 What do you like best about Agile CRM? Agile CRM contains different modules through its working platform. This software contains online courses and you can be instructed with all the help provided. It contains the option to create tasks and sub-tasks, the modalities are very well organized. They have a very prepared support team and are available almost all the time for any question or training. The software is cheaper than many CRM software on the market at this time. The management is very well equipped with many templates and triggers Review collected by and hosted on G2.com. What do you dislike about Agile CRM? There are functions that still need work, such as the scaled system. You need a good previous handling of CRM programs to be able to use Agile CRM properly, otherwise you will not get a good performance with all its functions, but the good thing is that it offers many complete and extensive courses. No social network integrations with CRM software. Review collected by and hosted on G2.com. Recommendations to others considering Agile CRM: There is very little to recommend, so far I have had good experiences. They can change and improve functions in the basic software package, for example the fact that marketing campaigns do not have limited packages anymore Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? Customer surveys are easy to create and provide us with important information about them for our strategies. We can record call sessions and archive them within the platform. We can use Agile CRM from mobile devices and it has been very stable, a feature that not all CRM software has mastered. We have increased productivity in the sales and marketing modules Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Civic & Social Organization](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Civic & Social Organization") UC Verified User in Civic & Social Organization Small-Business (50 or fewer emp.) 4/23/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Great user interface" 4/5 What do you like best about Agile CRM? The user interface is so friendly and easy to use. Very intuitive. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? The weekly billing. For the bookkeepers of the company this can get very cumbersome. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? Organizing our contacts before we even have a chance to answer their call is amazing. Never forget a lead again! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite AD Aditya D. Mid-Market (51-1000 emp.) 7/3/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Best CRM for growing business" 5/5 What do you like best about Agile CRM? The interface of Agile CRM is very intuitive and easy to understand. It helps to manage our customer's and clients' details. Its drag and drop feature is good. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? It is little bit complex for new users. It improves the reporting feature. It is a little bit costlier compare to other alternatives. It improves the integration with other application. Review collected by and hosted on G2.com. Recommendations to others considering Agile CRM: It is one of the best CRM for small businesses. Its customer support is very good. It is easy to set up and easy to use. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? It easily tracks our clients and sales report. It is helpful to resolve the problem of customers. It is very helpful to enhance the our productivity and sales. Review collected by and hosted on G2.com. Show More Response from Prajakt K of Agile CRM [Editedit](https://www.g2.com/survey_responses/agile-crm-review-4287488/official_response/edit) Hi Aditya, We are glad to hear that you like working with Agile CRM by 500apps. We, at Agile CRM, are dedicated to design an intuitive and user-friendly CRM system so that our beloved customers can use it immediately without any prior training. Also, It is a saas-based solution, so it is economic and easy to set-up. As for your suggestion to improve reporting feature and integration partners, we will definitely consider it in our next product rollout. Agile CRM already has several integration partners. To learn more check this link: https://www.agilecrm.com/partners/integration-partners Thank you and we hope you continue to enjoy using Agile CRM. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Mid-Market (51-1000 emp.) 9/14/2020 "Agile CRM is a modern software for sales strategies" 5/5 What do you like best about Agile CRM? The interface is comfortable to use, all tools are well managed, and it has a modern yet simple design. The monthly fee is cheap and accessible to everyone. It has many options in the marketing items: dynamic content, customer surveys, subscriber management and model management. It has a very complete and efficient software for automatic calls that has elements such as call recording and call scheduling Review collected by and hosted on G2.com. What do you dislike about Agile CRM? The task management does not have important options such as: Gantt view, task table view and spreadsheet view. There are tools in which a lot of previous training is needed because the functions are not so ordered. With the basic package you can only get a limited package of marketing campaigns Review collected by and hosted on G2.com. Recommendations to others considering Agile CRM: There should be the possibility to access from the cell phone to the CRM software and also to have the option of integration with social networks. Create a tool to analyze budgets and offers. Create more integrations to programs like Quickbook. The scaled system can be improved a bit more Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? It has helped us to organize our sales thanks to the built-in sales tracking tool. Our employees have learned how to use the software thanks to the online training as it has web seminars designed for training. Recurring task management is implemented by our users and they also create sub-tasks to complete the information Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Consumer Electronics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Electronics") UC Verified User in Consumer Electronics Small-Business (50 or fewer emp.) 9/14/2020 "Agile CRM the financial organization tool you need" 4/5 What do you like best about Agile CRM? Within their services in the consumer market have a range of quarry satisfying the customer by offering a high quality of assistance with a simple and clean interface has follow up on their sales managing contacts using the platform for small and medium enterprises their summary prices have free version based on free trial available from a very affordable very low cost meeting the needs within the financial and accounting organization developing decision making in the directors for their resources implemented in the cloud, mobile with in-person training for direct webinars online without uninterrupted schedule in finding sites on the pages. Review collected by and hosted on G2.com. What do you dislike about Agile CRM? It does not have training videos the functions have been difficult to understand from the emails being able to use the cloud of help ceasing to be suitable for commercial users require payment at an additional rate causing discouragement to continue in the processes of sales management their services on the platform despite having accessible prices its free version on a trial basis obtains deteriorations at the time of acquiring more clients for the organization and the compliance in the directors causes uncertainties in the decision making leaving the financial resource in low accounting costs without being able to offer a high quality of assistance with a simple and clean interface. Review collected by and hosted on G2.com. Recommendations to others considering Agile CRM: The maximum to work from a single place of time in the page interactions between users giving fulfillment to their subscribers of great amount per month the buyers being able to obtain to satisfy their necessities between teams their templates when editing their applications the services of commerce count on a range of quality price easy to use by amount of tool all their emails are loaded automatically from their gmail their technical support can make great decisions counting the directors in their countable results for the economic development of the organization. Review collected by and hosted on G2.com. What problems is Agile CRM solving and how is that benefiting you? Excellent for registering users and be able to access customer data such as contact information interact social network accounts via email synchronize data their tools help workflows for managers being able to count at all times and acquire good sales in all methods of trade managing services literally through beautiful designs their applications basically account as gmail, twilio among other great additional amount their standard subscriptions is 30 buyers per month if paid in advance your team can bring your templates by editing everything you need in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Agile CRM? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Agile CRM ](https://www.g2.com/products/agile-crm/discussions/new) ![Michael G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael G.") MG Michael Gibson • Last activity over 6 years ago Any power users who are making Agile deliver ? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/13657-any-power-users-who-are-making-agile-deliver) ![Jan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan J.") JJ Jan Jezek • Last activity over 4 years ago Why are you tear down their state-of-the-art product? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/why-are-you-tear-down-their-state-of-the-art-product) [ View all Discussions ](https://www.g2.com/products/agile-crm/discuss) ## Pricing Options Pricing provided by Agile CRM. ### Free $0 per month ### Starter $8.99 per month ### Regular $29.99 per month [ View More Pricing Information ](https://www.g2.com/products/agile-crm/pricing) Agile CRM Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_92f791c125019514c13f2138425a640b/hubspot-sales-hub.png "Product Avatar Image") HubSpot Sales Hub 4.4/5(13,906) [ Compare Now ](https://www.g2.com/compare/agile-crm-vs-hubspot-sales-hub) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign 4.4/5(14,779) [ Compare Now ](https://www.g2.com/compare/activecampaign-vs-agile-crm) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d36350231b3ef5d41ad1126abc6f14a0/nimble.png "Product Avatar Image") Nimble 4.5/5(1,114) [ Compare Now ](https://www.g2.com/compare/agile-crm-vs-nimble) ##### ##### Agile CRM Features Sales Force Automation Contact & Account Management Opportunity & Pipeline Mgmt. 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