--- title: Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews meta_title: 'Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4001 reviews by the users' company size, role or industry to find out how Salesforce Headless 360 Platform (formerly Salesforce Platform) works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 4001 scale: '5' date_modified: '2026-07-23' parent_category: name: Development url: https://www.g2.com/categories/development --- # Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews **Vendor:** Salesforce **Category:** [Cloud Platform as a Service (PaaS) Software](https://www.g2.com/categories/cloud-platform-as-a-service-paas) **Average Rating:** 4.5/5.0 **Total Reviews:** 4,001 ## About Salesforce Headless 360 Platform (formerly Salesforce Platform) Salesforce's Agentforce 360 Platform helps IT and security teams innovate fast, deploy securely, and protect their data. With our development and security tools built into the entire agent and app lifecycle on Salesforce, organizations can dive into AI innovation without compromising on security and compliance. And by building on Salesforce, development teams get a head start on AI projects by using the apps, workflows, data streams, and agents they've already built. Developers can develop agents and apps quickly, securely, and reliably, and IT can customize and extend Salesforce across the enterprise. And every customer can protect their data with security and compliance. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Pros & Cons **What users like:** - Users appreciate the **ease of use** with Salesforce Headless 360, facilitated by its practical training and supportive community. (1639 reviews) - Users value the **flexibility and automation capabilities** of Salesforce Headless 360 Platform for seamless data management. (799 reviews) - Users appreciate the **easy customization** of Salesforce Headless 360 Platform, tailored perfectly for diverse institutional needs. (654 reviews) - Users appreciate the **high customizability** of Salesforce Headless 360 Platform, easily adapting it to diverse educational needs. (651 reviews) - Users appreciate the **extensive customization options** , enhancing their campaign-building experience and meeting diverse business needs. (630 reviews) - Integrations (573 reviews) - Flexibility (545 reviews) - Customer Management (539 reviews) - Users appreciate the **extensive features** of Salesforce Platform, effectively tailoring reports and data to their business needs. (529 reviews) - Easy Integrations (494 reviews) **What users dislike:** - Users often face a **steep learning curve** with Salesforce Headless 360 Platform, which can feel overwhelming for new users. (574 reviews) - Users find the **complexity** of Salesforce Headless 360 Platform to be a significant barrier, particularly for smaller businesses. (525 reviews) - Users highlight the **high cost of ownership** and complexity, making it challenging to manage and learn. (469 reviews) - Users find the **difficult learning** curve of Salesforce Headless 360 Platform challenging, needing significant time and effort to master. (413 reviews) - Users feel Salesforce Headless 360 Platform lacks **certain features and can be overwhelming** due to its complexity. (412 reviews) - Learning Difficulty (390 reviews) - Limitations (370 reviews) - Pricing Issues (354 reviews) - Limited Customization (336 reviews) - Limited Features (318 reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Reviews ### 1. Packs A Lot Of Punch **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle W. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** You can tailor it to fit your business and business needs. Once learning the basics of setting up the Fields and Relationships how you want, it gets easier and easier to navigate. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I don't like the special coding phrases needed to create various queries. I wish you could point and click to set it how you want. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It has made it easier to track leads versus opportunities and also to keep an accurate record on all customer accounts. ### 2. Powerful Platform With Endless Possibility **Rating:** 5.0/5.0 stars **Reviewed by:** Khushi G. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The best part is how everything in one place. It makes tracking leads, managing customer information, and automating tasks super easy without jumping between tools. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can feel overwhelming at first, especially if you are new to it. Some features also feel hidden or take too many clicks to access **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It helps us centralized customer data, automate workflows and build a custom apps without heavy coding. It saves time, reduce manual errors, and keeps teams aligned ### 3. Fast to Market and Easy to Use – A Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Tammy L. | Sr Director solutions engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Speed to market and ease of use. Great product UI. Reporting provides users with data quick and easy. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The cost of licenses can be an issue, especially since older systems allowed for shared logins or offered site licenses. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce allows for quick development. The speed to market and ease of use. SF allows Fonteve to provide apps for our customers to standardize business processes. ### 4. A platform that empowers businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Bailey H. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like Salesforce because it’s powerful, flexible, and enables automation, collaboration, and real-time insights to drive business efficiency and customer success. It allows for a quick uptime with very little developer skills. It has extensive documentation on its features and usages. They have awesome parter packages that solve solutions, which allows you to not have to constantly worry about your developer workforce **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The pricing is a bit heavy, and the platform developer are a bit limiting. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves challenges around rapid app development, ease of use, built-in UI, secure data storage, ISO compliance, and simplified maintenance on a reliable cloud platform. ### 5. Exceptionally User-Friendly and Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle S. | Curriculum Job Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** it's very user-friendly and easy to use and great for tracking data **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** no chat feature or anything to communicate in real time **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** it's a solution for storing important documents and import information in a central location ### 6. Powerful CRM platform with deep customization and automation capabilities. **Rating:** 5.0/5.0 stars **Reviewed by:** Nabi R. | Logistics and Hardware Manager, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce offers unmatched customization through its AppExchange, workflows, and automation tools. It's incredibly flexible and integrates well with external systems via APIs. The reporting and dashboard tools are also strong, enabling detailed performance tracking across teams. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The UI can be overwhelming for new users, and some tasks require deep knowledge of the platform. Licensing and add-ons can quickly become expensive. Additionally, the setup and customization time is high if you're not working with a skilled admin or consultant. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps centralize all customer interactions and support cases, making it easier to manage relationships and provide faster resolutions. It automates repetitive tasks like assigning tickets, sending follow-ups, and generating reports, which saves time and reduces errors. The platform also offers real-time visibility into operations through customizable dashboards, helping us make informed decisions quickly. ### 7. Unmatched Customization Meets Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Vishal G. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** You can shape Salesforce around your business, not the other way around. Salesforce connects beautifully with nearly everything. Admins can build with low-code tools (Flows, Builders), while developers can go deeper with Apex, LWC, and APIs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Base licenses can be pricey. It takes time to learn the things in Salesforce. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** In the education industry, Student data often lives in multiple systems — admissions, learning management (LMS), finance, alumni — making it hard to see a complete picture. Centralizes all student records in one place (from prospect to alumnus). Integrates with LMS, SIS, and finance tools. Enables 360 degree views of each student’s journey. ### 8. Great Platform with Easy Setup, but Performance and Support Can Lag **Rating:** 4.5/5.0 stars **Reviewed by:** Seetha A. | IT Applications Developer Advisory, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It removes the need for complex infrastructure. Clouds giving you what you need for the business all pre built for you. Still allowing to adapt for business needs. Great platform. Short learning curve **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes too slow in performance. SalesForce stopping support for popular products while customers are still using it **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** We have pretty much all business applications going through SalesForce bow ### 9. Salesforce Keeps Key Information Front and Center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce provides overview of the most important information I need. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It can be cumbersome managing the access levels for everyone. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It's a one-stop-shop for all important customer data. ### 10. Keeps Us Organized, Yet Faces Option Overload **Rating:** 5.0/5.0 stars **Reviewed by:** Zach S. **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like that the Salesforce Platform is easy to function, which is really helpful for inputting lead information. It keeps me organized and updated and allows me to plan my day accordingly. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sometimes there are too many choices and options. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to input lead information, and it keeps me organized and updated. ### 11. Ten Years of CRM Excellence with Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Sab Y. **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find Salesforce incredibly helpful for tracking leads and opportunities, making it easier to organize our sales team and improve forecasting. The implementation process was straightforward, aided by a great partner. I am impressed by the capabilities related to agents force within the platform. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find the pricing structure of Salesforce unclear, which makes it difficult to understand the cost implications. Additionally, I wish the setup process was more self-sufficient so we wouldn't have to rely on implementation partners. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I find Salesforce great for tracking leads, opportunities, organizing my sales team, and improving forecasting, which helps streamline our processes. ### 12. Unmatched Customization Power with Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Mauricio G. | IT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like the customization potential that Salesforce provides **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** There is a steep learning curve for admins **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Tracking client communication ### 13. Exceptionally User-Friendly and Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Prachi S. | Project manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Its intuite easy to learn and usage is also very easy **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Nothing as such its extremely user friendly and easy to understand which is a big plus point **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Helped us focus on sales more throughly by telling is whats in pipeline where are we stuck whats the status and everything is visible quite neatly ### 14. Powerful and Flexible, but Can Be Overwhelming **Rating:** 5.0/5.0 stars **Reviewed by:** Vishal G. | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Is how it blends power and simplicity, you can build apps, automate workflows, and integrate AI using both clicks and code. It’s scalable, flexible, and keeps everything connected for a true 360° customer view. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Is that it can feel overwhelming, there’s just so much going on. Between frequent updates, new features, and endless configuration options, it’s easy to get lost in the noise instead of focusing on what really matters… **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It solves the problem of disconnected data and processes by unifying everything in one platform, helping me work faster, automate tasks, and make smarter, data-driven decisions. ### 15. Salesforce: Powerful CRM Tools, but Full Potential Requires Extra Purchases **Rating:** 4.0/5.0 stars **Reviewed by:** Fabeeha A. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce makes standing up CRM strategy and processes approachable for business leaders with its out of the box features. The comprehensive suite of products allows us to scale, automate, and interpret our data. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find it difficult to sometimes get the full breadth of capabilities without having to buy additional products. Also understanding how to use it well is a mystery in itself. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps us with managing and tracking pipeline activity across our fundraising and acquisitions teams. It also helps us build a contact, company database, and keep track of all our client interactions across the business. ### 16. Intuitive UI and Easily Trackable Deal Stages **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like the UI better than HubSpot, love how deal stages are presented and are easily trackable **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Things are not easy to find compared to HubSpot, can make things a lot more simpler **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** CRM ### 17. No.1 CRM for small and big organisation **Rating:** 4.0/5.0 stars **Reviewed by:** Zubin B. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is cloud based highly scalable and flexible CRM platform for big and small organisation to handle their vast amount of data seamlessly without sparing extra space for server's physically. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce platform licence purchasing cost is much higher for more space and functionality **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce platform is highly scalable and customizable according to company or organisation requirement to use. It's giving highly flexibility to migrate data also store vast amount of organisations data easily. ### 18. amazing low code platform **Rating:** 4.0/5.0 stars **Reviewed by:** Mitul C. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** it can help you build out complex business logic and automation without writing a single line of code. For example, i use Amazon AppFlow to create robust, bidirectional data flows between Salesforce and other AWS services is remarkably simple and saves a huge amount of time on what would otherwise be complex ETL projects. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The developer experience feels clunky and slow compared to modern web development stacks. also i believe it is quire expensive, can be developed home grown in bigger orgs **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** for smaller orgs, salesforce is very good, you can directly skip the hassle of building custom enterprise-grade applications from the ground up. ### 19. Flexible and Customizable Platform, but Confusing SKU Structure **Rating:** 4.0/5.0 stars **Reviewed by:** Becka C. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** This is a flexible platform that enables highly customized experiences tailored to different users and business areas. Its adaptability makes it possible to meet a wide range of needs across various teams and departments. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The SKUs are quite confusing, making it hard to determine exactly what is required to accomplish a specific objective and how much it will cost. Understanding the necessary components and their pricing can be challenging. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** This is my main CRM and contact center platform. It helps me keep customer data and interactions well organized, which makes it easier to have effective conversations. ### 20. Powerful Customization, But Steep Learning Curve for New Users **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is incredibly powerful and flexible once you learn your way around it. I like how customizable it is you can tailor dashboards, workflows, and reports to fit your business needs. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I wish it were a bit more user friendly. The interface can feel overwhelming, especially for new users or people who only log in occasionally. Simple tasks sometimes take too many clicks, and the learning curve can be steep without training. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps us keep all customer and account information in one place, so our team isn’t jumping between multiple systems or spreadsheets. ### 21. Salesforce: Everyone has it everyone needs it **Rating:** 5.0/5.0 stars **Reviewed by:** Owen J. | Pipeline Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate how easy it is to use, along with the strong reporting capabilities. The integration for exporting leads directly from contact and lead views is also excellent. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** There’s really nothing negative to mention—I absolutely love this platform. After all, it’s Salesforce; what more is there to say? **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Every stage, from lead routing to opportunity tracking, is covered. ### 22. Salesforce: Powerful Innovation and Automation, but Costs Rise with Scale **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce makes innovation simple — you can automate, analyze, and act on customer data all in one place without needing to be a developer.” **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The primary disadvantage lies in the cost and scalability for large-scale deployments. As a business expands and brings on more users or integrates additional systems, expenses related to licensing and storage can increase rapidly. However, when implemented thoughtfully, the return on investment often makes these costs worthwhile. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce addresses the larger challenge of enabling digital transformation and fostering customer-focused growth. By integrating CRM, automation, analytics, and AI within a single platform, it gives teams the tools to make more informed decisions, optimize workflows, and deliver personalized experiences on a large scale. As a result, we have seen a notable increase in both productivity and customer engagement throughout our organization. ### 23. Streamlined CRM with Easy Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Charan K. **Reviewed Date:** December 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I think Salesforce Platform makes handling entity relationships quite easy. The Salesforce admin part is straightforward and understandable, which is really nice. I also find flows, Apex classes, and Apex triggers really helpful because they create automation for me, like creating records and sending email alerts. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** navigating **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce Platform makes managing entity relationships easy and automates tasks like creating records and sending email alerts. ### 24. Helps Grow the Business with Real-Time Page Access **Rating:** 4.0/5.0 stars **Reviewed by:** Abbas H. | Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Helps to grow in business and can access the page with the actual time. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce should minimize the cost in the license fee and increase storage limit for the growing organization. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Lack of sharing between teams and partners has been resolved and regular campaigns with poor tracking is also resolved. ### 25. Salesforce: Powerful Customization and Collaboration, but Some Rigid Defaults **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce serves as a one-stop shop, enabling us to easily customize CRM functionalities to fit our organization’s needs. It offers a comprehensive 360-degree view of our customers, allowing us to see all their activities in a single place. This centralized access means our support, sales, and marketing teams can all work from the same location, streamlining collaboration and improving efficiency. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** While Salesforce offers a high degree of customization, there are certain default features that cannot be modified. This limitation sometimes forces users to implement complex custom solutions and workarounds to address these issues. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce enables us to manage all our cases in a single location, store customer data, and forward sales leads to our sales managers. It also allows us to use customer information to send timely communication emails to our clients. ### 26. Powerful Feature Set, but a Steep Learning Curve and Time-Consuming Integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It has a lot of features and possibilities. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Without any technical knowledge, the platform isn’t easy to use. It takes quite a while to get the hang of it, and setting up integrations can be time-consuming and often requires support from IT teams. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Easy tracking of the customer database. ### 27. Salesforce’s Ease of Use Makes Work Simple **Rating:** 4.0/5.0 stars **Reviewed by:** Brianna M. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I really like the ease of use the salesforce platform has **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** sometimmes its difficult to search, find, or filter things. maybe ai integrations can help **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** crm management, keeping book of business organized ### 28. Site Reliability Engineer **Rating:** 4.5/5.0 stars **Reviewed by:** Shobhit J. | Senior Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The Salesforce Platform excels in low-code customization, powerful automation, and seamless integration capabilities. It offers robust security, real-time analytics, and scalable cloud infrastructure. Backed by a strong ecosystem and developer tools, it supports rapid and secure business application development. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce Platform can be overly complex and difficult to customize without expert knowledge. It also has high licensing costs that may not suit smaller businesses. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** From an SRE perspective, Salesforce Platform helps solve problems around scalability, availability, and observability of business-critical applications. It benefits by offering robust monitoring tools, automated deployments, and built-in failover mechanisms, reducing operational overhead and improving system reliability. ### 29. A Powerful CRM Platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is a very interesting platform that provides us with so many facilities like Flow Builder, App Builder, Custom Objects ,Apex and Lightning Web Components (LWC) that make development easy and efficient. And how can we forget the security model with profiles, roles, and permission sets that makes easy to control access at every level. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The challenge is to navigate through multiple setup menus and inconsistent UI between Classic and Lightning can be confusing at times and certain features require third-party tools or licenses, which may add to the overall cost. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It allow us to automate tasks, centralize data and create applications efficiently and accurately without much coding. It also provides tools to track performance, manage customer relationships, and enforce security policies. It saves time and also reduces error. ### 30. Optimizes Workflows with Stellar Support, But Needs UI Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea M. | Manager Application Engineering - Salesforce, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I appreciate how Salesforce optimizes our workflow processes, especially using the Service Cloud and Financial Services Cloud for call centers and sales processes. The platform's significant support network is invaluable, offering assistance when issues arise. Additionally, integrating Salesforce with other platforms like Databricks enhances our capabilities. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find that Salesforce can be very Salesforce agnostic, and it doesn't always think about how the end user experience is. There are lots of unnecessary clicks in the legacy workflow processes. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce optimizes our human antigenic workflow process, enhancing efficiency in our call centers and sales processes. ### 31. Great Platform for Easy App Development and Scaling **Rating:** 4.5/5.0 stars **Reviewed by:** John J. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform provides solid scaffolding for developing applications, making it extremely straightforward to launch and scale even large projects. Reporting is also very easy to handle. Overall, it's a great platform! **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Understanding pricing is rather murky. I would hate to be tasked with costing out a job. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use the Salesforce platform to present CRM solutions to private companies, and it has helped me address a range of client challenges. Additionally, I enjoy utilizing Salesforce during hackathons to demonstrate how companies can implement it to overcome their obstacles more efficiently than with custom-coded alternatives. ### 32. Seamless Integration, Needs Faster Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Anushka S. **Reviewed Date:** January 15, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I use Salesforce Platform for sales, and I like the reports and dashboard features. The integration works well, and I find the initial setup very easy. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I find the updates a bit slow on Salesforce Platform. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** I use Salesforce Platform to solve decentralized data issues and improve visibility. ### 33. Salesforce: Excellent usability, build a lot of functionality without code, but high licensing costs **Rating:** 4.0/5.0 stars **Reviewed by:** Angela B. | Salesforce System Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** There is a lot of configuration a Sys Admin can do without code - creating apps, custom objects, workflows, and dashboards. They value customer input and requests for features Usability is something they prioritize and a strength. They have quarterly releases, always rolling out new features. They have extensive training and documentation The Support team is responsive. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The main downside is cost of user licenses. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** By using Salesforce features and automation, I have achieved higher productivity rates for my team, improving iyr daily work through the use of automation and technical development features. ### 34. Powerful Low-Code Platform with High Costs for Growing Businesses **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The Salesforce Platform is one of the most robust and extensible low-code platforms available today. It allows businesses to build, integrate, and automate applications with minimal coding effort while leveraging Salesforce’s reliable cloud infrastructure and security model. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Licensing, data storage, and add-on services can be expensive, particularly for mid-sized businesses scaling up. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** been instrumental in streamlining complex sales, service, and operations workflows across multiple regions and property partners. Before implementation, data was siloed across departments—sales, client success, and field operations used different systems, making visibility and coordination difficult. The Salesforce Platform solved this by creating a single, centralized ecosystem where all customer, property, and service data is connected. It enables real-time collaboration between sales teams, account managers, and field technicians, ensuring that information flows seamlessly from opportunity creation to service delivery. ### 35. Sales force Made Document Sharing Easy Across the Whole Organization **Rating:** 5.0/5.0 stars **Reviewed by:** rubi r. | call center representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Sales force was a big part of my previous employment. It helped us all share documents amounts a whole origination. It was easy fast and convenient. We relied on salesforce for daily tasks. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** We did not have any issues with this software. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** sharing documents and uploading as well. ### 36. Powerful tool for customer data and case management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Gives a complete 360° view of customer and accountant cases, with a highly customisable dashboard and reports. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Some reporting and customization may require help from an admin. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Real-time insights across sites through the dashboard and reports help improve case and escalation handling, and they enhance customer collaboration. ### 37. Highly Customizable Salesforce That Fits Our Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** What I like best about Salesforce is how customizable it is. I can shape it around my workflows instead of changing how I work to fit the tool. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I dont like the pricing. The licenses and add-ons are expensive, and costs go up quickly once you need more than the basics. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves the problem of managing customer data across teams. It gives me one central CRM to track leads, sales and interactions, which has improved our visibility, collaboration, and decision-making. ### 38. Great, user friendly CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Joe T. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is an excellent platform, it has a nice simple user interface but is packed with complex features and functions. Support is always on hand when needed too. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Not a big fan of the Lightning Experience but thats just a personal preference. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Managing and manipulating our data effectively. We have lots of employees at different levels in different departments who needs access to our data, from customer success to sales. Salesforce allows each department to easily manage this. ### 39. Seamless Accounts & CRM Integration Across Multiple Apps **Rating:** 4.5/5.0 stars **Reviewed by:** Dipesh J. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** the best thing about the platform is accounts and crm integration with multiple apps **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** the service is little slow and needs improvement **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** IT is helping with sales accounts renewals and entire crm around it ### 40. Best CRM platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jagadish K. | Sr.Specialist Talent Acquisition, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like best about the Salesforce Platform from a capabilities standpoint is its comprehensive low-code/no-code development environment combined with its enterprise-grade scalability. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** no platform is perfect, and Salesforce definitely has its drawbacks, especially depending on how and where it’s used. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** The Salesforce Platform is designed to solve a broad set of business and technology problems, primarily related to customer relationship management, workflow automation, data visibility, and scalability. ### 41. A Beast to Get Right **Rating:** 4.0/5.0 stars **Reviewed by:** Dhruvi B. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is highly scalable and customizable we can build entirely new apps to match company's unique workflows to match unique process. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce platform licence purchasing cost is very high for small organisations to use it with high features **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce is highly scalable and developed platform to perform multiple operations on cloud without setting a special server to use and also run smoothly with vast amount of organisations data to handle multiple tasks ### 42. Outstanding Experience from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Highly customizable (no-code + pro-code options) End-to-end platform (Sales, Service, Marketing, Automation, AI) Powerful automation tools (Flows) Scalable for small to enterprise-level companies Huge AppExchange marketplace (7,000+ apps) Strong security and compliance Real-time reporting & dashboards Einstein AI for predictions and insights Integrates easily with almost any system Massive learning ecosystem (Trailhead **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Nothing so far it's good platform. It's always easy to use platform **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Automated workflows reduce manual tasks and errors Dashboards give instant visibility into performance Easier collaboration across teams (sales, service, support) Faster follow-ups → better customer experience You can build apps or changes without relying heavily on developers Your productivity increases due to streamlined processes ### 43. Clean UI and useful for big business **Rating:** 4.0/5.0 stars **Reviewed by:** Dev M. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is highly managed and scalable for big amount of data. it handles all load perfectly and also UI easy to understand **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce has some platform governor limits. sometimes it will take more time to integrate some bulk data managing due to governor, CPU limits. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce is highly scalable and managed and efficient for large amount of data's handling and seamless working. It is on a cloud based this feature is very useful to all user. UI is very clean and easy to understand for new users. ### 44. Great Usability and Customization, but Extra Costs for New Features **Rating:** 5.0/5.0 stars **Reviewed by:** Remagio D. | Salesforce Architect, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The platform stands out for its ease of use and customization options. It provides a wide range of tools that help both admins and users accomplish their tasks efficiently. Additionally, it includes built-in integration capabilities, making it even more versatile. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Many of the new and innovative features require an extra payment, which makes it even more tempting to avoid adopting them. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Customer Relationship Management is important to me, especially when it comes to integration requirements and automation. These aspects play a key role in how effective the system can be. ### 45. Salesforce **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon R. | Service Quality Evaluator II, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The most helpful thing about Salesforce is that it centralizes and streamlines how businesses manage relationships with customers, while the upside is its ability to boost efficiency, support growth, and provide deep insights. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce is powerful and flexible, but what I tend to dislike is the steep learning curve, high cost, and complexity of customization. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce solves the problem of scattered data, inconsistent processes, and lack of visibility. In quality assurance, that benefits me because I can rely on one central system to monitor workflows, validate accuracy, and track issues. The automation reduces human error, the reporting tools highlight quality gaps in real time, and the traceability makes it easier to confirm that standards are consistently met, ### 46. Salesforce- great tool for Customer Success Managers and Sales teams **Rating:** 5.0/5.0 stars **Reviewed by:** Suriti A. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Helps me have a comprehensive view of my accounts. Lets me keep a track of my opportunities that helps me drive better forecast calls. The UI is very simple and easy to navigate through. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I don't see any issues with the current platform. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It's helping Customer Success Managers such as me to drive better value for our clients by making CRM processes easy. The platform is easy to use, helps us keep a track of our accounts and essentially, supports me on my entire customer lifecycle- from onboarding to renewals. ### 47. Good integration with multiple internal clouds and applications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** The dedicated application clouds like Sales, Commerce and Marketing enable better management of services while also maintaining relationship between them. Easily integrates various other platforms like Boomi, Drupal, etc. Granular level of permissions control is available. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It takes some time to be acquainted with all the features. Requires more practice. Implementation of even a small feature requires rigorous testing due to cloud interdependency. Customer support is often unaware of certain concepts and many times need a consultation with product/engineering team which takes time. Version control is difficult. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** My team primarily uses Salesforce for Commerce cloud and rarely on other clouds. We often use the B2B storefront setup in Salesforce along with app builder for the site layout. We make use of LWC (Lightning Web Components), Apex and Flows to ensure smooth running of all our clouds and applications. ### 48. Salesforce is a Flexible Platform That Adapts to Our Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Salesforce Platform gives us the flexibility to build and customize solutions that match our exact business process. I use regularly on daily basis. I like how we can create custom Applications, automate workflows, and manage data all in one place. And its also easy to use interface is also smooth users can easily navigate. Implementation took planning, but the setup process was well-supported, and integration with other tools like marketing automation and customer service software went smoothly. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** Nothing from my side it well structure, everything is going smoothly **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Salesforce helps me a lot its like all in one place, you don't need to another tool. It allows us to centralize our data, streamline processes, and create tailored solutions without needing multiple disconnected system. ### 49. The Most Powerful and Complete CRM on the Market **Rating:** 5.0/5.0 stars **Reviewed by:** Olga Z. | Vice President, Product Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** It is the most powerful and complete CRM on the market. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** If not managed properly, it becomes messy and duplicative. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** It is the source of truth about customers and prospects. ### 50. Love the Campaign and Journey Sections **Rating:** 5.0/5.0 stars **Reviewed by:** AMOL J. | ASSISTANT PROFESSOR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** I like campain and Journey section and no server setup is required. It is scalable too. **What do you dislike about Salesforce Headless 360 Platform (formerly Salesforce Platform)?** it is costly. It is difficult to Migrate. We dont have direct access to server. **What problems is Salesforce Headless 360 Platform (formerly Salesforce Platform) solving and how is that benefiting you?** Managing Students data. By using automation, less efforts need to be taken. ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Discussions - [What are the essential Salesforce Platform features a beginner should learn to improve customer relationship management?](https://www.g2.com/discussions/what-are-the-essential-salesforce-platform-features-a-beginner-should-learn-to-improve-customer-relationship-management) - 5 comments, 2 upvotes - [What is Salesforce Mobile used for?](https://www.g2.com/discussions/what-is-salesforce-mobile-used-for) - 1 comment, 1 upvote - [What all functionalities can be used via Salesforce?](https://www.g2.com/discussions/what-all-functionalities-can-be-used-via-salesforce) - 2 comments, 1 upvote - [How do I create a test environment in Salesforce?](https://www.g2.com/discussions/how-do-i-create-a-test-environment-in-salesforce) - 1 comment, 1 upvote - [How to reply Facebook comments](https://www.g2.com/discussions/how-to-reply-facebook-comments) - 2 comments, 1 upvote - [View Salesforce Headless 360 Platform (formerly Salesforce Platform) pricing details and edition comparison](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+04%3A30%3A43+-0500&secure%5Bsession_id%5D=a2d42802-bbdc-451f-9134-02122df9709b&secure%5Btoken%5D=0fd9e216ec6660a5c4eb3c2bf7de1cd4fd4f06c361fa1aa51e117811d662c4b3&format=llm_user) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Integrations - [6sense Sales Intelligence](https://www.g2.com/products/6sense-sales/reviews) - [AB Tutor](https://www.g2.com/products/ab-tutor/reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Aligned](https://www.g2.com/products/teamaligned/reviews) - [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Avoma](https://www.g2.com/products/avoma/reviews) - [AWS Cloud9](https://www.g2.com/products/aws-cloud9/reviews) - [AWS Lambda](https://www.g2.com/products/aws-lambda/reviews) - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) - [Boomi](https://www.g2.com/products/boomi/reviews) - [Box](https://www.g2.com/products/box/reviews) - [Buildout](https://www.g2.com/products/buildout/reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) - [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) - [Chargebee](https://www.g2.com/products/chargebee/reviews) - [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) - [Clari](https://www.g2.com/products/clari/reviews) - [Clay](https://www.g2.com/products/clay-com-clay/reviews) - [Cognism](https://www.g2.com/products/cognism/reviews) - [Conga Composer](https://www.g2.com/products/conga-composer/reviews) - [Copper](https://www.g2.com/products/copper/reviews) - [Crossbeam](https://www.g2.com/products/crossbeam/reviews) - [CTI Connector](https://www.g2.com/products/cti-connector/reviews) - [Data Studio](https://www.g2.com/products/data-studio/reviews) - [Demandbase One](https://www.g2.com/products/demandbase-one/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Docs Made Easy](https://www.g2.com/products/docs-made-easy/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Docusign CLM](https://www.g2.com/products/docusign-clm/reviews) - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Everstage](https://www.g2.com/products/everstage/reviews) - [Expedite Commerce](https://www.g2.com/products/expedite-commerce/reviews) - [FellowshipOne GO Complete](https://www.g2.com/products/fellowshipone-go-complete/reviews) - [Fivetran](https://www.g2.com/products/fivetran/reviews) - [FluentCRM](https://www.g2.com/products/fluentsoft-inc-fluentcrm/reviews) - [Fluent Forms](https://www.g2.com/products/fluent-forms/reviews) - [FormAssembly](https://www.g2.com/products/formassembly/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Git](https://www.g2.com/products/git/reviews) - [GitHub](https://www.g2.com/products/github/reviews) - [Givebutter](https://www.g2.com/products/givebutter/reviews) - [GoFundMe Pro](https://www.g2.com/products/gofundme-pro/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Google Authenticator](https://www.g2.com/products/google-authenticator/reviews) - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - [HoduCC - Call Center Software](https://www.g2.com/products/hoducc-call-center-software/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Ingenium](https://www.g2.com/products/ingenium/reviews) - [InsideSales](https://www.g2.com/products/insidesales/reviews) - [intalk.io](https://www.g2.com/products/intalk-io/reviews) - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) - [iWave](https://www.g2.com/products/iwave/reviews) - [Jiminny](https://www.g2.com/products/jiminny/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [Jurist](https://www.g2.com/products/jurist/reviews) - [Juro](https://www.g2.com/products/juro/reviews) - [LinkedIn Premium](https://www.g2.com/products/linkedin-premium/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - [Lusha](https://www.g2.com/products/lusha/reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [MCUBE IVRS](https://www.g2.com/products/mcube-ivrs/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [MuleSoft Automation](https://www.g2.com/products/mulesoft-automation/reviews) - [MultiSync Made Easy](https://www.g2.com/products/multisync-made-easy/reviews) - [Natterbox](https://www.g2.com/products/natterbox/reviews) - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - [NiceJob](https://www.g2.com/products/nicejob/reviews) - [Nooks](https://www.g2.com/products/nooks/reviews) - [Notion](https://www.g2.com/products/notion/reviews) - [Oracle Database](https://www.g2.com/products/oracle-database/reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [PayPay](https://www.g2.com/products/paypay/reviews) - [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - [Proshort](https://www.g2.com/products/proshort/reviews) - [Quickbase](https://www.g2.com/products/quickbase/reviews) - [QuotaPath](https://www.g2.com/products/quotapath/reviews) - [RentalMan ERP](https://www.g2.com/products/rentalman-erp/reviews) - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) - [Salesforce Backup & Recover](https://www.g2.com/products/salesforce-backup-recover/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [SalesIntel](https://www.g2.com/products/salesintel/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) - [Shift Admin, a QGenda Company](https://www.g2.com/products/shift-admin-a-qgenda-company/reviews) - [Sign Made Easy](https://www.g2.com/products/sign-made-easy/reviews) - [SiteLink Web Edition](https://www.g2.com/products/sitelink-web-edition/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) - [Slate by Technolutions](https://www.g2.com/products/slate-by-technolutions/reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - [storEDGE](https://www.g2.com/products/storable-storedge/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Sync Made Easy](https://www.g2.com/products/sync-made-easy/reviews) - [Tableau](https://www.g2.com/products/tableau/reviews) - [TallyPrime](https://www.g2.com/products/tallyprime/reviews) - [Tealium](https://www.g2.com/products/tealium-2026-07-21/reviews) - [Terret.ai](https://www.g2.com/products/terret-ai/reviews) - [Tikit](https://www.g2.com/products/cireson-tikit/reviews) - [Trackunit](https://www.g2.com/products/trackunit/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Ubona Contact Center Solution](https://www.g2.com/products/ubona-contact-center-solution/reviews) - [Universe](https://www.g2.com/products/universe/reviews) - [Vanta](https://www.g2.com/products/vanta/reviews) - [WebAssign](https://www.g2.com/products/webassign/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Xero](https://www.g2.com/products/xero/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [ZoomInfo DaaS](https://www.g2.com/products/zoominfo-daas/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Salesforce Headless 360 Platform (formerly Salesforce Platform) Features **Data Masking** - Sensitive Fields - Dynamic Masking - Static Masking - Consistent Masking - Random Masking **Administration** - Application Deployment - Native Deployment - Data Security - Access Control - Scalability - Lifecycle Management **Administration** - Policy, User, and Role Management - Approval Workflows - Automated Provisioning - Bulk Changes - Centralized Management - Self-Service Access Requests **Functionality** - Data Migration - Data Variety - Alerts and Logging - Data Replication **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Self-registration and self-service - Authentication - Scalability - Consent and preference management - Social login - Customer data linking **Functionality** - User provisioning - Password manager - Single Sign-on - Enforces policies - Authentication - Multi-factor authentication **Management** - Configuration Management - Access Control - Orchestration **Functionality** - App complexity - App Variety - Customized Branding - Application Templates **Functionality** - Ease of Use - File Management - Multi-Language Support - Customization - Straight-Out-the-Box Functionality - Help Guides - Patching & Updates **Agentic AI - Software Testing** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Application Design** - UI Code Extending - Programming Code Extending - Customized Branding - Application Templates - Workflows **Development** - Application Deployment - Development Tools - Development Environment - Language Support - Testing **User Interface Design** - WYSIWYG Editor - Customized Branding - App Templates - Workflow Management **Compliance** - Access Management - At-Risk Analysis - DLP Configuration - Sensitive Data Compliance **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates **Functionality** - Multi-Factor Authentication - Single Sign-On - BYOD support - Password Vault - Centralized management - Role-based security - Live notifications - Live session recording & playback - Hide passwords - Temporary, time-limited privilege **Management** - Backup and Recovery - Integration Variety - Access and Security - Real time Monitoring ** Type** - On-premises solution - Cloud-solution **Functionality** - Automation - Integrations - Extensibility **Data Control** - Data Migration - Data Synchronization - Data Security **AI Authentication Risk Management - Customer Identity and Access Management (CIAM)** - Adaptive MFA - Anomaly Detection - Fraudulent Login Detection - Adaptive Authentication Policies - Risk-Based Authentication **Data Control** - Data Migration - Data Synchronization - Data Security **Database** - Database Management - Analytics - Auto Scaling - Backup / Recovery - Storage **Data Control** - Data Migration - Data Synchronization - Data Security **Administration** - Database Management - Deduplication - Backup - API / integrations **Development** - Application Templates - UI Code Extending - WYSIWYG Editor - Collaborative Development **Monitoring** - Audit Logging - Activity Logging - Anomaly Detection ** Reporting** - Tracking - Reporting - Access & Permission Change Reporting - Compliance & Audit Trail Export **Security** - Data Protection **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Agentic AI - Drag and Drop App Builder** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **AI Biometric & Behavioral Analysis - Customer Identity and Access Management (CIAM)** - Behavioral Biometric Analysis - Liveness Detection **Publishing** - Application Deployment - Platform Compatability - Lifecycle Management **Infrastructure** - Networking - Virtual Machines - Security **Publishing** - Application Deployment - Platform Compatibility - Lifecycle Management **Security ** - Multi-Factor Authentication - Data Transport - Data Types - Security Tools **Reporting** - Audit log - Reporting **Agentic AI - Low-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - No-Code Development Platforms** - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Cloud Migration** - Autonomous Task Execution - Multi-step Planning - Decision Making **Authentication & Authorization - Identity and Access Management (IAM)** - Adaptive & Contextual Access Control **AI Context-Aware Security Controls - Customer Identity and Access Management (CIAM)** - Account Recovery Assistants - Constraint Enforcement **Administration & Governance - Identity and Access Management (IAM)** - Identity Lifecycle Management - Self‑Service Account Management **Generative AI - Identity and Access Management (IAM)** - AI‑Driven Access Anomaly Detection - Automated Policy Tuning - Predictive Role Recommendations ## Top Salesforce Headless 360 Platform (formerly Salesforce Platform) Alternatives - [Quickbase](https://www.g2.com/products/quickbase/reviews) - 4.5/5.0 (1,525 reviews) - [Claris FileMaker](https://www.g2.com/products/claris-filemaker/reviews) - 4.5/5.0 (495 reviews) - [Nintex](https://www.g2.com/products/nintex-nintex/reviews) - 4.3/5.0 (1,272 reviews)