What problems is Agency Handy solving and how is that benefiting you?
AH has solved the problem of working with multiple clients in email.
I'm glad that is ok for solopreneurs/1-person web designers, consultants, etc. but it does not work in our B2B world.
Multiple professionals on my team need to interface with multiple on the client's end. If people knew to 'reply all' and use the right email, email might work, but its a mess.
The other problem they're solving is trust.
Plenty of mid-market businesses like the ones we serve have heard their service provider say, "login here to contact us/get a thing" and they lose trust when they don't get a reply or its too confusing.
AH actually built a portal that not only clearly notifies my team, but our replies notify the client (like a normal app should w/an email notification to that 'Suited has replied to ticket X') and 'boom' - clients click those email notifications and are brought right to the ticket and conversation with my team. You can attach files, drill in and markup those files (similar to a markup.io), the client can see the time that task is accruing toward their support time, and even zoom out to see ALL tasks pertaining to a particular service, each in 'in queue', 'in progress', 'requires client approval' and 'complete' phases for total transparency to them and others in their organization.
Prior, it was all email, or the tools that gave us a 'portal' only for us internally, not set up like I described above for our CLIENTS. Review collected by and hosted on G2.com.