Ada Reviews & Product Details

It’s a great tool for turning customers’ generic questions into actionable items and useful feedback. Its integrations with a variety of tools support more complex problem-solving, and the platform is clear and packed with features that help you tailor your AI bot to what you need. Also, the Ada team is made up of stellar professionals who provide great support at all times. Review collected by and hosted on G2.com.

Not much to complain about overall, but the UI and aesthetic personalization options feel a bit limited. Also, managing multiple bots at the same time can be difficult right now, though it sounds like they’re developing new features to address that. Review collected by and hosted on G2.com.

I like that Ada is on the frontier of the technology and takes an enormous amount of load off our customer support organization. It automates low-complexity, high-frequency requests, helps reduce our overall spend, and lets us devote human resources to more complex requests so we can provide better outcomes for our customers. It also helps improve our organizational and financial efficiency. The initial setup was relatively easy, and the Ada team helped us through the hurdles we encountered. Review collected by and hosted on G2.com.

I think voice performance is probably the thing that can stand to improve the most. Review collected by and hosted on G2.com.

I like the flexibility Ada’s tools give me. The combination of playbooks and tools lets us use a multibranch playbook for several customer journeys, collecting and validating information along the way and ensuring a positive outcome for the customer. Ada also lets us serve parents and schools in a scalable and efficient way while helping them manage their cases. Setup was very easy; we were live in around a week. Review collected by and hosted on G2.com.

I’d like more flexibility with live chat, though I think the limitations sit more in our service management tool. I’d like some sort of queue system. Review collected by and hosted on G2.com.

I like that Ada is constantly evolving and bringing in new features that help our business and customers. The MCPs let us analyze conversations using Claude and ChatGPT instead of doing it manually. I also think the relaunched Playbooks version 2 is amazing. Ada automates more of the work we do with it, so we can focus on analysis and prioritizing instead of manually reviewing conversations one by one. When we moved from scripted Ada to generative Ada, it was very easy to set up. Review collected by and hosted on G2.com.

I miss being able to change a conversation’s topic or intent when it was assigned incorrectly. That feature has been removed. It’s not a huge change, but it feels like a loss more than a win. Review collected by and hosted on G2.com.

They are AI-driven and offers an MCP to easily connect to your local Claude sessions. This makes it easy to troubleshoot and make improvements without navigating their UI.

The team at Ada is very open to feedback and generally have a great support system. They'll walk you through onboarding and offer resources on how to connect any existing CRMs to their system. They try to make any connections straightforward and as simple as possible. Review collected by and hosted on G2.com.

Pricing could be more competitive for the services provided. Our team has provided lots of feedback on existing features and the lack of communication for upcoming product releases. Review collected by and hosted on G2.com.

Their team has been great. They have a dedicated onboarding team, the process was very clear, and the drag-and-drop interface saved me hours of setup. They walk you through every step, so you stay in control while still having their support.

My favourite feature is the playbooks. You can write out what you want, and the Ada system takes your thoughts and turns them into an effective protocol for your chatbot to use. The Ada software also integrates seamlessly with our support ticketing platform. The UI is clean and simple.

I look forward to interacting with the Ada system daily, and the reporting helps me objectively review our processes and see what’s working. The Ada system has never failed us, and in the two years I’ve been using it, we’ve never had any noticeable downtime.

Our support team has seen an decrease in overall volume year over year despite our business increasing dramatically. This system is worth the cost as it has improved our support teams output. Review collected by and hosted on G2.com.

I can’t find a single issue with Ada. I really like all of its features, and they’re constantly rolling out new ones—many that I didn’t even realize were missing or that were possible options for AI software. Overall, I feel like they’re at the top of the game. They dramatically stand out as the first choice for AI chatbot support.

Anytime I have come across an issue their dedicated accelerate team were able to resolve it instantly. Review collected by and hosted on G2.com.

I like Ada’s natural tone, which makes interactions feel human-like and gives users a better experience, with better flow and understanding. I’m happy with how Ada works and how it keeps evolving; a lot has changed and improved since we started using it, and they make sure it meets customers’ requirements. Ada’s AI reasoning is what prompted us to switch from Ultimate, and the setup was very easy. I also like the planned AI self-improvement feature that will flag issues in conversations itself, instead of me having to diagnose them. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I like Ada’s friendly UI, knowledge base, and continuous improvements. The UI makes it possible to provide the tool to less technical people, and the knowledge articles help people understand it faster. The improvements keep the system up to date in a fast-paced environment. Review collected by and hosted on G2.com.

I find metrics and reporting across multiple bots challenging. When I have 10+ bots, I have to copy and paste the metrics for each one unless I use Ada CLI. The initial setup wasn’t that complex, but it was time-consuming, especially changing from declarative to generative and moving from Playbooks v1 to v2. Review collected by and hosted on G2.com.

human language prompt on the playbook make it easy to create a process flow Review collected by and hosted on G2.com.

Would be great if ADA can give access to create a custom reporting in the admin portal. Review collected by and hosted on G2.com.

Communication is easy, and the ADA tram is amazing. Review collected by and hosted on G2.com.

The initial set up took some time but we eventually managed Review collected by and hosted on G2.com.