Action1 Reviews & Product Details

It's simple to use, has all the features we could want or need, and works extremely well. The ability to integrate with both Windows and Linux platforms is plus. We were able to make it work after the basic onboarding meeting, and the knowledge we can get support if we get stuck makes us very confident.

The free level of 200 endpoints is great, and the price for more is good. And it doesn't need AI; it's plenty smart without it.

Performance is good; it gives options to inform users or not, and gets the updates done. Review collected by and hosted on G2.com.

At this point, nothing to dislike. It just works. Review collected by and hosted on G2.com.

I like that it is very easy to setup and easy to use and is very generous with it's free plan that allows smaller companies to have the tools they need to secure and support their endpoints that they would not have otherwise. It's patch management works great and has lots of options for accepting or denying updates based on needs. it has good monitoring tools and remote access support options to quickly help end users when needed as well. It helps with device inventory as it tells you the hardware and software info of all devices connected to Action1. I highly recommend it to anyone that wants a simple and highly effective solution for Patch management and with the bonus of also having some basic RMM features. Review collected by and hosted on G2.com.

I can't think of any major downsides. I do wish it had built-in support for updating the MS 365 desktop apps without having to set it up and configure it manually, though their database is still quite good and growing all the time. Other than that I can't really think of any right now. Review collected by and hosted on G2.com.

With Action1, I keep all my servers updated from one place and have a complete view of their status without having to turn them on and check them one by one. It saves me a lot of time: I can immediately see what has been updated and if there's anything to fix before it becomes a problem. It's easy and intuitive to use: I see the server status on a single page and can update or fix things directly from the office server. The configuration was also simple; I had the most important servers set up in a morning. Review collected by and hosted on G2.com.

I find the interfacing with Linux a bit lacking for some things. It would be convenient to manage NAS and similar systems from Action1 as well, so I could see the entire IT infrastructure in one place without having to access some devices separately to check for updates. Review collected by and hosted on G2.com.

As an MSP managing endpoints across multiple client tenants, third-party patching is the standout feature for us. Rather than chasing updates for common but often-neglected apps (Chrome, Adobe Reader, Zoom, etc.) on a client-by-client basis, Action1’s Software Repository lets us handle detection and deployment centrally, and it saves us hours of manual work every month. The added vulnerability visibility also means we can prioritise patches based on actual risk instead of just age, which makes for a much easier, more practical conversation with clients during security reviews.

On the day-to-day support side, remote access is just as valuable. Being able to jump onto an end user’s machine, run a script, or push a missing update without a VPN or any on-prem infrastructure fits perfectly with how we operate. Most of our clients are fully remote or hybrid, and the lightweight cloud agent means deploying to a new tenant takes minutes rather than turning into a project.

It’s also genuinely free for the first 200 endpoints with no functional limits, which made it an easy sell when onboarding smaller clients that don’t want to commit to a large RMM contract straight away. Review collected by and hosted on G2.com.

Single sign-on could be easier to set up. It took a bit more configuration than I expected before I could get it working smoothly. Review collected by and hosted on G2.com.

What I like most about Action1 is how smoothly it automates patch management for both the OS and third-party apps like Chrome, Zoom, and Adobe. Deployments take just minutes, and the single-pane-of-glass dashboard gives me clear visibility into missing updates and security vulnerabilities across remote endpoints. I also appreciate the generous free tier for up to 200 endpoints, which makes enterprise-grade endpoint security accessible without blowing the budget. On top of that, the built-in remote desktop helps speed up day-to-day IT support tasks. Review collected by and hosted on G2.com.

While the UI/UX is generally clean and easy to navigate, advanced reporting and custom alert filters can still feel a bit rigid. Integration options are also somewhat limited compared to enterprise suites, and the remote support experience lacks more advanced multi-monitor controls. From a performance and management standpoint, macOS and mobile support don’t offer the same depth of policy options. In terms of ROI, the free tier is great, but as you scale up you may run into noticeable pricing shifts. On the plus side, onboarding is fast, though the documentation around custom PowerShell scripting could use improvement. Review collected by and hosted on G2.com.

I’m fairly new to using it; however, I’m absolutely blown away by how many no cost endpoints you can have. Also, the cost once you exceed those limits is very affordable. My one meeting with the representative from Action1 was amazing! They were so helpful and genuinely caring. They help you grow, so you can grow with them. The custom reporting and scripts are phenomenal, and they make it easy to add anything extra that isn’t already included in the plethora of options in place. Without a doubt, I’ll be a client for a very long time, and I trust the product completely for use with my clients. A+ Review collected by and hosted on G2.com.

Honestly, I haven’t found any downsides so far. It’s very easy to use and set up, and I’m super impressed with how customizable and powerful it is. Review collected by and hosted on G2.com.

I like how simple Action1 is; just install it on a client and it allows remote support without needing to open firewalls or make specific network configurations. It is compatible with Windows, Linux, and Mac, making it very versatile. Additionally, Action1 allows us to manage vulnerabilities and updates remotely, quickly covering a large number of assets, which has been really effective for us. Having everything in one interface is a great advantage. Review collected by and hosted on G2.com.

I find that the remote support management in Action1 needs improvements. When connecting, there is no notification that someone has accessed the device, which makes it a bit intrusive. It would be helpful to have a notification informing the user of the connection and presence until it disconnects. Additionally, the management of "rings" is confusing; it's unclear how to set delays between rings and the scheduling could be improved. Review collected by and hosted on G2.com.

The free tier, with up to 200 endpoints free forever, makes this a great tool for smaller businesses working with tighter budgets. The functionality is wide-ranging, and the software catalog is comprehensive. The dashboard and the deployments/automations it runs feel highly responsive and interactive, especially compared with some other platforms in a similar space. Review collected by and hosted on G2.com.

I'd like a way to monitor compliance with a set of rules - software x should be installed etc rather than just monitoring what's installed and updated. I'd also like an easy way to auto-deploy a set of software to new devices and only run that automation once. As it stands you'd have to manually choose what to deploy to a new device. Review collected by and hosted on G2.com.

I like how easy it is to roll out Action1. The free plan is quite comprehensive for small businesses, which is a big plus. I also appreciate that they often put out updates and improvements to their software. It gives us peace of mind by allowing us to know what's happening in our system without spending valuable resources on the product. The initial setup was extremely easy as well. Review collected by and hosted on G2.com.

I sometimes find that the filtering options do not work correctly, and I wish there was a way to track inactive computers that aren't noted in the overall patching issues. For those that are waiting to be used and not connected to the Internet, it would be helpful if there was a way not to track them. Review collected by and hosted on G2.com.

Action1 is incredibly easy to set up and use — I was patching endpoints within minutes of creating an account, with no steep learning curve. The free tier for up to 200 endpoints is a huge value for MSPs and small IT teams, letting us get enterprise-grade patch management without a licensing cost. The automation features are also a highlight — scheduling patch cycles and remediation scripts has saved us significant time across client environments, reducing manual, repetitive work. Review collected by and hosted on G2.com.

There’s a bit of a learning curve once you move past the basics and start building more advanced automation policies or custom scripts, and the documentation could be more detailed in a few areas. Reporting could also be more customizable for client-facing use; as an MSP, I often need to present patch compliance data in a specific format for clients. Review collected by and hosted on G2.com.