--- title: Contact Center Studio Reviews meta_title: 'Contact Center Studio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 30 reviews by the users' company size, role or industry to find out how Contact Center Studio works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 30 scale: '5' date_modified: '2026-06-22' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Contact Center Studio Reviews **Vendor:** Acefone **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.7/5.0 **Total Reviews:** 30 ## About Contact Center Studio Acefone's Contact Center offers a plethora of features designed to streamline customer interactions. It boosts team efficiency with features like click-to-call, conference calling, call monitoring, WhatsApp communication, and real-time collaboration functionalities. It offers AI-enabled analytics, call assistance, and multiple ringing strategies that help achieve higher productivity and more efficient resource management. These capabilities enable seamless collaboration among teams and clients, providing a wholesome experience at both ends. ## Contact Center Studio Pros & Cons **What users like:** - Users appreciate the **great customer support** , highlighting the helpfulness and professionalism of the support team. (6 reviews) - Users commend the **responsive and professional customer service** , especially during account setup and support inquiries. (4 reviews) - Users find Contact Center Studio **extremely easy to use** , simplifying management and enhancing overall operational efficiency. (4 reviews) - Users appreciate the **exceptional helpfulness** of Contact Center Studio, noting prompt and valuable support experiences. (4 reviews) - Users appreciate the **affordability** of Contact Center Studio, noting its excellent value and impressive support during onboarding. (2 reviews) - Easy Setup (2 reviews) - Quick Response (2 reviews) - Reliability (2 reviews) - Solution Providing (2 reviews) - Accessibility (1 reviews) **What users dislike:** - Users find the **lack of clarity** in advanced configurations and customizable dashboards may hinder their experience. (1 reviews) - Users find the **learning curve steep** due to complex configurations and delays in updates, necessitating support assistance. (1 reviews) - Users find the **limited customization** of reporting dashboards a drawback, affecting their ability to tailor the experience. (1 reviews) - Users are disappointed by the **limited features** of Contact Center Studio, especially the inability to send efax. (1 reviews) - Users desire a feature to notify them of **meeting delays** in advance to improve time management and planning. (1 reviews) - Refresh Issues (1 reviews) - Users find the **technical assistance availability** lacking, wishing for better upfront communication about support times. (1 reviews) - Users desire **timely notifications about meeting delays** to manage their schedules more effectively. (1 reviews) - Users experience **unethical sales practices** as promises regarding technical team availability are not consistently delivered. (1 reviews) ## Contact Center Studio Reviews ### 1. Effortless Setup and Powerful Flexibility for Support Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad F. | Hr, Human Resources, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Contact Center Studio?** Contact Center Studio is extremely easy to use and manage. The interface is clean and setting up call flows IVR and routing takes very little time. The best part is the flexibility you can customize almost everything without needing technical expertise. Real time analytics, call monitoring, and reporting are also very strong, giving complete visibility into team performance. Overall, it’s reliable, intuitive, and great for scaling any support operation. **What do you dislike about Contact Center Studio?** Although the platform is powerful, some advanced configurations can feel a bit complex at first and may require support assistance. The reporting dashboards could be more customizable, and certain updates or settings sometimes take a moment to reflect. Apart from these minor areas, the overall experience is smooth. **What problems is Contact Center Studio solving and how is that benefiting you?** Contact Center Studio has helped us streamline our entire customer communication process. It centralizes inbound and outbound calls, provides clear routing, and ensures customers reach the right agent without long wait times. The real-time analytics and monitoring tools make it easy to track agent performance and improve service quality. It has also reduced manual work by automating many parts of our workflow. Overall, it has increased efficiency, improved customer experience, and made our support operations much more organized. ### 2. User-Friendly App with Excellent Call Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Karan Pal S. | Inside sales specialist, Building Materials, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Contact Center Studio?** User friendly application and Helps calling easy with HD quality **What do you dislike about Contact Center Studio?** Nothings as of now everything whats required is available waiting for the CRM launch **What problems is Contact Center Studio solving and how is that benefiting you?** Nothing as of now ### 3. ACEFONE one of the best contact medium. **Rating:** 5.0/5.0 stars **Reviewed by:** Sonal S. | business development executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Contact Center Studio?** One of the best feature of acefone is its mobile app, it is easy to use, contact anytime from anywhere through mobile app. **What do you dislike about Contact Center Studio?** Currently there is not any features which I dont like about acefone, but if it will show incoming customers no. in form of popup will be best. **What problems is Contact Center Studio solving and how is that benefiting you?** One of the best feature is acefone allows direct one click call solution, you can just click and call, as well as you can track your incoming and outgoing calls. Main benifit of acefone is it provides you recording also so that you can hear it anytime whenever you want. It helps to track your no. of calls and talktime also to keep a record of your full day working. ### 4. A++ worlds apart from other providers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Contact Center Studio?** You are able to get helpful support at the press of a button, previous softwares I'd looked at only offered forum support for users and so the difference between acetone and them is night and day **What do you dislike about Contact Center Studio?** There was nothing that I've disliked, i can't think of any criticism I could give. The service really is all pros and no cons. Extremely happy customer will reccomend **What problems is Contact Center Studio solving and how is that benefiting you?** With Acefone I am able to make, and record my telephone calls which is imperative for my line of work, having had some issues with other providers just the access to the support alone is a huge benefit ### 5. simple service **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel A. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Contact Center Studio?** Simple and quick to setup and useful for our requirements. **What do you dislike about Contact Center Studio?** Nothing that I dislike from the system as it is simple and easy. **What problems is Contact Center Studio solving and how is that benefiting you?** Expensive BT cloudphone service which I am now able to cancel and save money and time for my small business. ### 6. Very informative. A great teacher. **Rating:** 5.0/5.0 stars **Reviewed by:** Garard R. | Dispatcher, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Contact Center Studio?** I like the way he explained the information. Friendly has well. **What do you dislike about Contact Center Studio?** I like everything about the way he explains the process. **What problems is Contact Center Studio solving and how is that benefiting you?** Acefone took care of my calling and phone needs. ### 7. Good service **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | Delivery Driver, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Contact Center Studio?** I am absolutely satisfied with the services , very good services. **What do you dislike about Contact Center Studio?** Nothing as of now, as I am new to Acefone. **What problems is Contact Center Studio solving and how is that benefiting you?** Receiving calls ### 8. Great Team, Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** James H. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2023 **What do you like best about Contact Center Studio?** Great service been able to sign up and be able to take phone calls straight away! **What do you dislike about Contact Center Studio?** Not an instant up but was able to complete onboarding the team. **What problems is Contact Center Studio solving and how is that benefiting you?** Be able to make phone calls ### 9. Happy with service **Rating:** 5.0/5.0 stars **Reviewed by:** Chato W. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Contact Center Studio?** the consultant was very helpful and would happily reccomend him **What do you dislike about Contact Center Studio?** There is nothing at this time that i would say was negative **What problems is Contact Center Studio solving and how is that benefiting you?** Issues with our current provider ### 10. Service plus **Rating:** 5.0/5.0 stars **Reviewed by:** Norman G. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Contact Center Studio?** When we were finally able to connect, Mohit the onboarding engineer was very professional, answered all my questions and was more than helpful. **What do you dislike about Contact Center Studio?** If our meeting is running late I would like to know that in advance. **What problems is Contact Center Studio solving and how is that benefiting you?** We had a small SMS issue but Mohit was on it right away and it was fixed in a matter of minute. Very impressive. ### 11. Amazing service from engineering team **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Contact Center Studio?** Aditya was very helpful in setting the Acefone software up for me. He explained it very well and the product is amazing. I will recommend his A++ Service. **What do you dislike about Contact Center Studio?** I don't dislike anything thank you very much. **What problems is Contact Center Studio solving and how is that benefiting you?** Acefone is solving my outbound call issues and it is going to benefit me in getting premium customer leads. ### 12. Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Clive M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2023 **What do you like best about Contact Center Studio?** Excellent positive experience with very quick response. **What do you dislike about Contact Center Studio?** There is nothing that i dislike at this moment. **What problems is Contact Center Studio solving and how is that benefiting you?** Solving my telephone needs and enabling me to work from anywhere. ### 13. Telephone Service **Rating:** 5.0/5.0 stars **Reviewed by:** Blessings P. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Contact Center Studio?** online support and onboarding team was good. **What do you dislike about Contact Center Studio?** None as of now , would surely notify if anything. **What problems is Contact Center Studio solving and how is that benefiting you?** Taking calls on Mobile app over internet ### 14. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Contact Center Studio?** Great experience; everybody is super helpful. Thanks for all your assistance! **What do you dislike about Contact Center Studio?** Technical team not available all the time as expected per conversations with sales team. Totally understandable, but would have been nice to know upfront **What problems is Contact Center Studio solving and how is that benefiting you?** Having two phones ringing at the same time for similar price I was paying previously at another service that couldn't do that ### 15. Acefone Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Roberto D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Contact Center Studio?** I feel the capabilities provided by Acefone is satisfactory at a very competitive price and the training/onboarding session is quite impressive. **What do you dislike about Contact Center Studio?** I dont have anything to say as of now however , would like to see how acefone works out for me in future and doesn't disappoints. **What problems is Contact Center Studio solving and how is that benefiting you?** My Telephony needs ### 16. Suryansh was great to assist with my onboarding! **Rating:** 4.0/5.0 stars **Reviewed by:** Luke H. | Real estate Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Contact Center Studio?** The support team, especially Suryansh, was great! **What do you dislike about Contact Center Studio?** There was nothing I dislike at this time. **What problems is Contact Center Studio solving and how is that benefiting you?** Multiple calls on one line. ### 17. it was very informative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about Contact Center Studio?** it is easy to use and beneficial, I learned how to use the system to grow my business effectively and I am excited to start using it **What do you dislike about Contact Center Studio?** N/A nothing really bad to say about the company **What problems is Contact Center Studio solving and how is that benefiting you?** call center needs, effectively calling a group of people using cold call marketing techniques ### 18. Aditya assistance in Acefone account completing **Rating:** 5.0/5.0 stars **Reviewed by:** Robert A. | Sales Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about Contact Center Studio?** Acefone is the best solution for our company which will help us to contact our clients easily in low cost. **What do you dislike about Contact Center Studio?** Nothing now, as I use it and it was very helpful. **What problems is Contact Center Studio solving and how is that benefiting you?** Acefone helped us to reduce the cost of the calling as we were paying a lot for traditional phone systems ### 19. Very courteous and friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about Contact Center Studio?** They were very quick to answer all my questions and I felt truly listented to. The price cannot be beat. **What do you dislike about Contact Center Studio?** They cannot send efax from the service but you can receive it via email. **What problems is Contact Center Studio solving and how is that benefiting you?** Integrating our communication services to better serve our customers ### 20. Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Contact Center Studio?** Friendly and quick customer support. Solved any concerns and issues immediately. Excellent!! **What do you dislike about Contact Center Studio?** Nothing really. Maybe I would like the option for a "minimal" dashboard without so many options. **What problems is Contact Center Studio solving and how is that benefiting you?** I wanted a phone number in the country where I am living right now that could also receive and send SMS. Acefone solves this problem for me perfectly. ### 21. Good company and easy setup **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle A. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Contact Center Studio?** Good product and prompt and excellent service in setting up account. **What do you dislike about Contact Center Studio?** I have not yet noticed any issues with the service from Acefone **What problems is Contact Center Studio solving and how is that benefiting you?** Incoming and outgoing calls to multiple numbers ### 22. Competitive VOIP provider **Rating:** 5.0/5.0 stars **Reviewed by:** Chris C. | Group Operations Manager and UK Flight Operations Postholder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Contact Center Studio?** Acefone has superior features which lead towards fulfiling my needs. Happy with the onboarding session. **What do you dislike about Contact Center Studio?** Nothing yet and I don't forsee any issues. **What problems is Contact Center Studio solving and how is that benefiting you?** My calling needs for a start-up businesss ### 23. Telecommunication solutions, I looked everywhere!!! **Rating:** 5.0/5.0 stars **Reviewed by:** alan l. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about Contact Center Studio?** This is the most comprehensive service available for multiple-use telecommunication solutions, I looked everywhere!!!! **What do you dislike about Contact Center Studio?** Nothing really, perfect service everyone seems really good. **What problems is Contact Center Studio solving and how is that benefiting you?** Telecommunication for my company ### 24. Acefone Onboarding Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Arman C. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Contact Center Studio?** The setup was easy and onboarding session was seamless. **What do you dislike about Contact Center Studio?** As of now, I am unable to think of anything. **What problems is Contact Center Studio solving and how is that benefiting you?** Cloud telephony needs ### 25. Acefone **Rating:** 5.0/5.0 stars **Reviewed by:** Trixie R. | Admin Support, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Contact Center Studio?** Very useful interface. Very friendly support staff **What do you dislike about Contact Center Studio?** I don't have anything as of now. All Good **What problems is Contact Center Studio solving and how is that benefiting you?** Accessibility to phone calls and sms ### 26. Excellent system and capabilities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Contact Center Studio?** System capabilities and VOIP access for agents **What do you dislike about Contact Center Studio?** Very in depth system, can be hard to use **What problems is Contact Center Studio solving and how is that benefiting you?** Calling clients and them calling us ### 27. Acefone for international Calls. **Rating:** 4.0/5.0 stars **Reviewed by:** Rakshith P. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2021 **What do you like best about Contact Center Studio?** Acefone is super fast when it comes to international calls. I use acefone everyday to make quick international calls to reach clients and leads for my day-to-day tasks. It takes just seconds to log in and remembers the username and password every time. I can quickly make any call with my international id given by my company through my Company's international UK number. It is a lot cheaper than other applications for international calls. You can also transfer calls easily and multiple people can use the same account simultaneously. You can make the necessary audio settings quite easily too. the customer service people always help real time and fix the issues soon. **What do you dislike about Contact Center Studio?** Sometime the call doesn't get connected to specific countries sucha as Qatar and Nigeria. this needs to be looked into. The other person can't hear us speaking too and this can be annoying when you are trying to get in touch with clients who are impatient and busy with other work. Must remove spaces in the number and dial most of the time. The call somtimes reaches another person or number too. Acefone needs to be re-logged into every hour so that it continues to work. **What problems is Contact Center Studio solving and how is that benefiting you?** Call international number quicky everyday from an international ID. Very east to use. User Interface is pretty good too. I also receive incoming calls from clients. ### 28. Interesting New Online Phone Service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2021 **What do you like best about Contact Center Studio?** Acefone is a handy new tool to call international numbers. It is easy to use and not too complicated. Quite budget friendly too. **What do you dislike about Contact Center Studio?** The dial tone is too mainstream, could be better and unique, something like a signature dial tone just for Acefone. Also the call history disappears after logging off, despite turning this off in the settings. On another note, when calls don't connect, I'm not sure if the receiver has intentionally disconnected or could not pick up or out of coverage area. Acefone does not make this known to me. The call clarity and connectivity could be better. **What problems is Contact Center Studio solving and how is that benefiting you?** I'm able to call international clients, and it is cheaper than other VoIP services like Skype and such. At the moment this is the only major benefit I realize. ### 29. The New VoIP App **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Contact Center Studio?** I like that this is a new alternative to skype when it comes to VoIP. The prices are very affordable as well. **What do you dislike about Contact Center Studio?** It comes with a few technical issues at times. The call just drops, or it doesn't reach specific numbers when your bandwidth is just about average and not strong enough. **What problems is Contact Center Studio solving and how is that benefiting you?** Making international client calls in a jiffy is now being made easier with Acefone. And it helps that every call is recorded and stored in the database for quality and training purposes. ### 30. Cloud telephony made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Samaksh T. | Manager **Reviewed Date:** March 01, 2021 **What do you like best about Contact Center Studio?** Quick setup and great pricing. They are quite proactive **What do you dislike about Contact Center Studio?** nothing as if now we are new to the platform **What problems is Contact Center Studio solving and how is that benefiting you?** My telephony needs ## Contact Center Studio Discussions - [What is Acefone used for?](https://www.g2.com/discussions/what-is-acefone-used-for) - [View Contact Center Studio pricing details and edition comparison](https://www.g2.com/products/contact-center-studio/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-23+17%3A57%3A56+-0500&secure%5Bsession_id%5D=f944de21-a5f3-46ed-b268-b09eb98270e9&secure%5Btoken%5D=8c45b073e9ad2dcc004caa82f94d4832e43eab328bb828e5ab92aefda3ab9f8d&format=llm_user) ## Contact Center Studio Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment ## Top Contact Center Studio Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,534 reviews) - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) - 4.6/5.0 (621 reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) - 4.5/5.0 (396 reviews)