The G2 on accessiBe

accessiBe Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find accessiBe to be incredibly straightforward to use, with easy installation and excellent support enhancing their experience. (220 mentions)

Users appreciate the extremely responsive customer support that enhances the installation experience and accessibility services. (142 mentions)

Users rave about the easy setup of accessiBe, highlighting quick installation and seamless integration with platforms like Shopify. (136 mentions)

Users value the easy installation and legal compliance of accessiBe, enhancing website accessibility for diverse audiences. (133 mentions)

Users value the peace of mind provided by accessiBe, ensuring ADA compliance and accessibility for all users. (124 mentions)

Users find the pricing of accessiBe to be expensive, raising concerns about its value for low-traffic sites. (83 mentions)

Users note a lack of clarity regarding AccessiBe's features and how to effectively improve alt text. (35 mentions)

Users face pricing issues with accessiBe, noting high costs and lack of flexibility for partners and multiple subdomains. (35 mentions)

Users find the missing features in accessiBe limiting, especially for startups needing more support and guidance. (21 mentions)

Users highlight serious accessibility issues with accessiBe, risking non-compliance and potential legal repercussions for websites. (20 mentions)

5 Pros or Advantages of accessiBe

1. Ease of Use

Users find accessiBe to be incredibly straightforward to use, with easy installation and excellent support enhancing their experience.

See 220 mentions

See Related User Reviews

Jean Paul H.

Small-Business (50 or fewer emp.)

5.0/5

"Well designed and easy to implement"

What do you like about accessiBe?

It's incredibly straightforward for us to present and re-market this tool to our clients. The agency even provides a price reduction, allowing us the

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Accessibility made Easy"

What do you like about accessiBe?

Accessibe was easy to install, quick to implement, and has taken away our fear of ADA lawsuits. The Accessibe team was super responsive and easy to wo

2. Customer Support

Users appreciate the extremely responsive customer support that enhances the installation experience and accessibility services.

See 142 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Incredible customer service & easy installation"

What do you like about accessiBe?

The technology is so easy to install and provides such an incredible service to a wide population, making our content more accessible. Customer suppor

Marisa P.

Mid-Market (51-1000 emp.)

5.0/5

"East WordPress Plugin Installation"

What do you like about accessiBe?

Customer Service is very nice and understanding and worked with our team to get the best rate possible! Installation for WordPress plugin was fast and

3. Easy Setup

Users rave about the easy setup of accessiBe, highlighting quick installation and seamless integration with platforms like Shopify.

See 136 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Seamless installation, worry-free results"

What do you like about accessiBe?

I chose accessiBe because it seems like the front-runner in its industry. The seamless integration with Shopify paired with Brett's genuine and knowle

Alexander S.

Mid-Market (51-1000 emp.)

5.0/5

"Great platform"

What do you like about accessiBe?

Easy to install, takes minutes to be up and running

4. Accessibility Features

Users value the easy installation and legal compliance of accessiBe, enhancing website accessibility for diverse audiences.

See 133 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Incredible customer service & easy installation"

What do you like about accessiBe?

The technology is so easy to install and provides such an incredible service to a wide population, making our content more accessible. Customer suppor

Maya N.

Small-Business (50 or fewer emp.)

4.5/5

"Accessibe provides a reliable, super easy to install solution for accessibility compliancy"

What do you like about accessiBe?

I appreciate the ease of installation for myself and my clients, and the ease of mind knowing that their site is legally compliant and accessible for

5. ADA Compliance

Users value the peace of mind provided by accessiBe, ensuring ADA compliance and accessibility for all users.

See 124 mentions

See Related User Reviews

Patrick W.

Small-Business (50 or fewer emp.)

5.0/5

"Great Online Accesibility Solution For My Web Design Clients And Me"

What do you like about accessiBe?

I love that I don't have to worry about the disabled not being able to access my clients' websites. Accessibility is a growing issue with great big p

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Accessibility made Easy"

What do you like about accessiBe?

Accessibe was easy to install, quick to implement, and has taken away our fear of ADA lawsuits. The Accessibe team was super responsive and easy to wo

5 Cons or Disadvantages of accessiBe

1. Expensive

Users find the pricing of accessiBe to be expensive, raising concerns about its value for low-traffic sites.

See 83 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Accessibility made Easy"

What do you dislike about accessiBe?

I find it's a bit expensive, but will hopefully prove that the expense is worthwhile.

Noa W.

Small-Business (50 or fewer emp.)

4.5/5

"Quick set up, easy integration, intuitive platform. We no longer have any accessibility issues!"

What do you dislike about accessiBe?

Price is a little high, other than that no issues

2. Lack of Clarity

Users note a lack of clarity regarding AccessiBe's features and how to effectively improve alt text.

See 35 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"AccessiBe is a great company with amazing customer service!"

What do you dislike about accessiBe?

The only thing that I would criticize about AccessiBe would be that I feel like they aren't insanely straightforward with what their product does from

Laurie D.

Mid-Market (51-1000 emp.)

5.0/5

"Hands down, the best product to create a more accessible website."

What do you dislike about accessiBe?

I couldn't find information on how they help with alt text on images or how I can improve the alt text myself on my website.

3. Pricing Issues

Users face pricing issues with accessiBe, noting high costs and lack of flexibility for partners and multiple subdomains.

See 35 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.0/5

"Good Site Overlay Alternative"

What do you dislike about accessiBe?

Although they say they charge based on how many links your website has, they charge per URL and there isn't any room for context. Even if you are stil

David F.

Small-Business (50 or fewer emp.)

5.0/5

"Seamless compliance"

What do you dislike about accessiBe?

I'd have to say the overall pricing architecture for major partners. I understand 20% as an agency but needing to have much more margin space with par

4. Missing Features

Users find the missing features in accessiBe limiting, especially for startups needing more support and guidance.

See 21 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Balancing Creativity and Accessibility"

What do you dislike about accessiBe?

I wouldn’t say I dislike anything about the platform, but I do see opportunities for it to go even further. As a designer, it would be incredibly help

Kiar O.

Small-Business (50 or fewer emp.)

5.0/5

"Great service to get ADA compliance for my client's websites"

What do you dislike about accessiBe?

I wish there was a lower cost /limited features version for startup businesses.

5. Accessibility Issues

Users highlight serious accessibility issues with accessiBe, risking non-compliance and potential legal repercussions for websites.

See 20 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Extremely easy option for clients"

What do you dislike about accessiBe?

I initially had a small issue with my clients accessibility icon disappearing but it was due to their trial expiring and them adding a payment method

David F.

Small-Business (50 or fewer emp.)

4.5/5

"Excellent stop-gap solution for web accessibility"

What do you dislike about accessiBe?

Their higher tier pricing is 3x as expensive, which many websites will fall into (1,001 to 10,0000 web pages). Also, the AccessWidget only enacts comp

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Doug H.

Marketing Director

Mid-Market (51-1000 emp.)

2/23/2023

"Quick, Easy & Delivers Results"

3/5

What do you like best about accessiBe?

Installation was made easy with their step-by-step tutorial. It provides all the tools needed to be ADA-compliant. probably the most important feature is that it doesn't slow the site down. Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

They raised their renewal fee for us by 550% Review collected by and hosted on G2.com.

What problems is accessiBe solving and how is that benefiting you?

It makes our e-commerce website compliant with the Americans with Disabilities Act (ADA). We actually got sued by a litigious attorney who has filed over 100 similar cases. Our attorney recommended we find and install a solution. After researching many options, we chose to work with AccessiBe. Review collected by and hosted on G2.com.

Response from Lauren Adel of accessiBe

edit

Thank you very much for leaving your review Doug! I will be sure to pass along your feedback internally regarding pricing. Glad to hear you found everything easy to install and get set up :)

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

3/3/2025

"Great for ADA Compliance"

5/5

What do you like best about accessiBe?

We're a company that manages websites for many local businesses. We use accessiBe to give each site an ADA widget to ensure our sites are following the best practices they can be. It is extremely easy to purchase licenses and install them onto sites (especially WordPress sites). Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

I don't have any complaints about using accessiBe. It works as intended and meets my organization's needs. Review collected by and hosted on G2.com.

Response from Lauren Adel of accessiBe

edit

We greatly appreciate you taking the time to share your feedback with us! We're so happy to hear that you have found everything easy to install and use. Thank you for choosing accessiBe :)

Mark P.

Senior Web Developer

Civil Engineering

Mid-Market (51-1000 emp.)

12/30/2024

"Probably the easiest way of making websites more inclusive"

4.5/5

What do you like best about accessiBe?

My favorite thing about accessiBe is that it turns websites into accessible ones without having to redesign them. This one is very easy to implement and I like the fact that it can be integrated with other software such as WordPress and Shopify. The interface is easy to use, and it adapts the website to the accessibility of the user with disabilities. This helps me make sure that my site is accessible according to the laws and still look good at the same time. Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

It appears that even though accessiBe is good for rudimentary compliance, some of the other functionalities can still be polished. For instance, it’s not very effective all of the time with elements built through independent coding or third party plugins. Occasionally these elements are not optimally developed, something that may have an impact on the user. As wonderful as it is, these kinds of bugs can be annoying when handling complicated sites more often. Review collected by and hosted on G2.com.

What problems is accessiBe solving and how is that benefiting you?

Since accessiBe has tackled the issue of accessible websites without reworking design or code, the task is now fairly simple. Accessibility is really important, so it helps to ensure we’re in compliance with those accessibility standards too. Automating the process saves time and effort so that I can concentrate on other elements of web management. It also makes life a lot easier for visitors with disabilities, something that is hugely important to my business. Review collected by and hosted on G2.com.

Response from Lauren Adel of accessiBe

edit

We greatly appreciate you taking the time to share your experience with us, Mark! I will certainly pass along your feedback to our internal teams here. We are always looking to improve our service and our offerings and it is through your valuable feedback that we are able to do so. Thank you for choosing accessiBe!

Lauren R.

Big Red Jelly Grow Strategist

Small-Business (50 or fewer emp.)

3/3/2025

"Reminding my clients of AccessiBe."

5/5

What do you like best about accessiBe?

A client recently shared that a visually impaired customer needed assistance while navigating their site. I reminded them that AccessiBe allows users to adjust the font size and customize the site’s accessibility settings to meet their needs. I'm so glad this feature exists to keep my client's website accessible to everyone. Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

Integrating a customized AccessiBe was tricky when the site was redone. I had to keep adding the default AccessiBe toggle. Review collected by and hosted on G2.com.

What problems is accessiBe solving and how is that benefiting you?

AccessiBe is playing a crucial role in making my websites more inclusive, ensuring that all customers—regardless of their abilities—can seamlessly navigate, interact with, and fully experience the site as intended. By enhancing accessibility, it not only improves user experience but also reinforces a commitment to digital inclusivity. Review collected by and hosted on G2.com.

Response from Lauren Adel of accessiBe

edit

Thanks so much for sharing your review with us Lauren! If you ever need installation help, please always feel free to reach out to support via live chat from our site or via email to support@accessibe.com, we're always here to help!

Mackenzie R.

Digital Strategist

Small-Business (50 or fewer emp.)

5/12/2025

"Digital Strategist"

5/5

What do you like best about accessiBe?

Ease of use, ease of implementation, kind and effective customer support, very east integration, number of features and customization, frequent use for a lot of our clients. Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

Nothing that I can think of at this time. Review collected by and hosted on G2.com.

Response from Lauren Adel of accessiBe

edit

Thanks so much for taking the time to share your review with us! We're thrilled to hear that you have had a positive experience with both the service and our team here, thank you for joining us on our mission to make the web an accessible place for all :)

Darren H.

President and General Manager

Small-Business (50 or fewer emp.)

3/20/2025

"Effortless Accessibility with Lasting Impact"

5/5

What do you like best about accessiBe?

accessiBe is easy to use and integrate, yet it has a longstanding and profound impact on both our business and our clients' by making accessibility available to everyone. Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

The only downside of accessiBe is the annual cost. However, I do understand why. Review collected by and hosted on G2.com.

Response from Lauren Adel of accessiBe

edit

Thanks so much for taking the time to share your experience with us Darren! I will certainly pass along your feedback regarding pricing to our team here. We're so glad to hear that you found everything easy to set up and use. Thank you for joining us on our mission to make the web an accessible place for all!

Susan E.

Co-Founder, Product Owner

Small-Business (50 or fewer emp.)

3/19/2025

"Amazing Product, Easy to Use, Clients love it!"

5/5

What do you like best about accessiBe?

AccessiBe provides tools that are easy for end-users, effective for clients to meet ADA compliance requirements, and make it easy to create client happiness. The implementation is quick and easy and they always deliver excellent customer support when needed. Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

The partner portal can be a bit challenging to navigate. However, they continue to make improvements. Review collected by and hosted on G2.com.

Response from Lauren Adel of accessiBe

edit

Thanks so much for taking the time to share your review with us Susan! I will certainly pass along your feedback regarding the partner portal internally, we are always working to make updates and improvements to enhance your experience. In general though, we are thrilled to hear that you are your clients find so much value in accessiBe, thank you for being a valued partner with us!

Verified User in Restaurants

Enterprise (> 1000 emp.)

9/10/2025

"Great people, easy to work with"

4/5

What do you like best about accessiBe?

People are easy to work with and amenable. The product works well, and they are very open to helping you when you need it and can help you solve your needs Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

Some recent concerns with other companies and government makes some people nervous. Review collected by and hosted on G2.com.

Juan Q.

Director of Sales and Marketing

Small-Business (50 or fewer emp.)

5/5/2025

"Thank you for supporting us"

5/5

What do you like best about accessiBe?

Your company was able to quickly take our site from where it was in compliance to absolutely compliant and we thank you for that. Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

There was nothing to dislike. Your team stepped above and beyond. Review collected by and hosted on G2.com.

Response from Lauren Adel of accessiBe

edit

We greatly appreciate your review Juan! We are so happy to hear that you had a great experience with our team here, thank you for choosing accessiBe :)

Erik A.

CEO

Small-Business (50 or fewer emp.)

3/24/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Very good actitud on support, and surprising good attention to partner enrollment"

5/5

What do you like best about accessiBe?

Partner prices, easy software to use, also as other services besides the plugin. The people on support followup the tickets or problems even when not in chat Review collected by and hosted on G2.com.

What do you dislike about accessiBe?

The website, Wordpress plugin has problems on SAFARI, also the chat system disconnects when session logout and you log in again to see information the agent needs Review collected by and hosted on G2.com.

Response from Lauren Adel of accessiBe

edit

Thanks so much for sharing your experience with us Erik, we're so glad to hear you have had a great experience with our support and enrollment! And I will certainly pass along the feedback here regarding chat sessions being logged out. I am not aware of issues with Wordpress and Safari, please reach out to support@accessibe.com and we can certainly look into further this for you.