Userlytics Reviews & Product Details

Userlytics is a comprehensive user experience research platform designed to help businesses and agencies enhance digital experiences across websites, applications, and prototypes. Established in 2009, Userlytics integrates a global participant pool of over 2 million panelists with both moderated and unmoderated research methodologies, alongside a growing suite of AI-powered tools. The platform effectively supports the entire research lifecycle, from study creation and participant recruitment to data analysis and reporting, enabling teams to transform real user feedback into actionable insights. Targeted primarily at enterprises and agencies, Userlytics caters to a diverse audience that includes UX researchers, product managers, designers, and marketing teams across various industries. The platform allows organizations to recruit participants from its extensive global panel or manage their own audiences through the BYOU Panel Management feature. Additionally, new audience and quota capabilities empower researchers to target multiple participant groups within a single study, enhancing flexibility for complex or international research initiatives. Userlytics stands out with its integration of AI throughout the research experience. The AI Study Designer assists teams in converting research objectives into structured studies, while AI Moderation intelligently prompts follow-up questions during unmoderated sessions. Once sessions conclude, AI Annotations highlight key moments, and AI Insights facilitate exploration of study data through natural-language queries linked to participant evidence. Furthermore, AI Chart Summaries expedite data interpretation, and both qualitative and quantitative reporting features help convert findings into structured, shareable reports. The inclusion of AI Transcript Translations also streamlines the analysis of feedback from global participants. In addition to its AI capabilities, Userlytics offers features that simplify research operations. The Study Pulse tool provides a centralized overview of study progress, recruitment, sessions, analysis, and next steps. Participant Waiting Lists mitigate the impact of no-shows during moderated research, while the redesigned mobile tester experience enhances ease of participation in studies. Userlytics also provides professional services and access to senior UX consultants, further enriching the research process. A key differentiator for Userlytics is its proprietary ULX Score, which evaluates dimensions such as Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity, and Appearance. This benchmarking framework complements both qualitative and quantitative research, offering organizations a more comprehensive understanding of their digital experiences. By combining global participant recruitment, diverse testing methodologies, AI-driven study creation and analysis, participant management, benchmarking, and expert consultancy, Userlytics enables organizations to transition efficiently from research questions to evidence-based decisions, keeping real human feedback at the forefront of the process.

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Userlytics

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Userlytics Community

Languages Supported

Danish, German, English, Estonian, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Gabriel Rivas-Micoud (Senior Corporate Account Executive & Strategic Partnerships Director at Userlytics Corporation)

Used by GMR Marketing and 2 others

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Pricing provided by Userlytics.

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Erin S.

Director of Web & Design

Mid-Market (51-1000 emp.)

5/21/2026

"Unparalleled User Testing, Exceptional Insights"

5/5

What do you like best about Userlytics?

I love Userlytics because the platform is easy to use and they have a fantastic database of testers that align with our personas. The Userlytics staff is incredibly helpful, responsive, and proactive, making sure we're getting the most out of our credits. We've been able to curate moderated tests with their assistance. I also really enjoy the AI features added to aid analysis. Over time, they have continuously added new features that enhance and simplify the tool's use. Plus, setting up and launching a test is super easy and straightforward. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

It's been a minute since we've used the bring your own user feature, but years ago I recall it being a little confusing for end users. This may have been resolved by now though. Review collected by and hosted on G2.com.

Response from Denis Cristea of Userlytics

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Hi Erin,

It was really great reading your review. We’re so happy to hear that Userlytics has been helping your team gather meaningful insights around feature development, prototypes, and user journey friction. Knowing the platform is helping support real product decisions and clarity improvements is exactly the kind of impact we aim for.

It’s also wonderful hearing your feedback about the team and participant panel. We truly try to be proactive and collaborative with our customers, so hearing that the support, moderated testing assistance, and participant matching have been valuable to your workflow means a lot to us.

We’re especially glad you’ve been enjoying the newer AI-powered analysis features as well. We’ve been investing heavily in improving the speed and quality of insight generation, and there’s still a lot more coming in that area.

And thank you as well for mentioning the earlier experience with the Bring Your Own Participant feature. We’re currently continuing to improve and streamline that workflow to make it more intuitive and easier for end users to join studies with minimal friction. Feedback like this is incredibly helpful because it helps us understand where usability improvements can make the biggest difference.

Thanks again, Erin, for sharing such thoughtful feedback and for continuing to grow with the platform over time.

Denis Cristea

Userlytics

raveena b.

Sr. User Researcher

Mid-Market (51-1000 emp.)

4/15/2026

"Exceptional Participant Recruitment, Needs Speed Improvements"

3.5/5

What do you like best about Userlytics?

I think one of the best things about Userlytics is that we get the participants that we're looking for, and there are no repeat participants. This is quite rare and ensures that the quality of the participants is very premium. They follow instructions precisely and are willing to talk out loud when needed. Additionally, the engagement with the Userlytics team is really good as they reply fast. If there's any concern or something not working for me, they help me solve the problem almost immediately and help me understand the feature without delay. Also, Userlytics allows us to add both male and female participants in the same study without needing to create separate studies, which is very convenient. The initial setup needed some help, but once I got the hang of it, it was really simple to understand, and ongoing UI changes are only making it better. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

I think definitely, it could be faster. Maybe that's a backend thing because they're doing a lot of other things. Some knowledge around more features like card sorting and tree test and how to use other methods would be really, really nice. They can do better in terms of, like, how Maze is doing, especially on the first click and giving that impression. Review collected by and hosted on G2.com.

Verified User in Airlines/Aviation

Enterprise (> 1000 emp.)

4/14/2026

"Fast user sourcing and responsive support, but transcript exports need improvement"

3/5

What do you like best about Userlytics?

The ability to source a wide range of users very quickly is a real strength, and setting up studies is straightforward, with a simple design of the system. On the rare occasion I’ve had any issues, Userlytics has been very prompt in replying and helping resolve them. They’ve also added some AI tools to the platform, which is a nice addition. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

It doesn’t export a single transcript document of all users, which makes it challenging when analysing spoken responses for a study. I end up having to do a lot of extra work myself to organise the results into a format that’s easy to analyse.

Also, the order users appear in when clicking through isn’t the same as the order shown on the first screen, which is confusing.

Finally, you can’t set up multiple variations within one study. That makes it difficult to compare test results and, again, creates a lot of manual work. Review collected by and hosted on G2.com.

Rosalie D.

Small-Business (50 or fewer emp.)

4/15/2026

"AI Features and Fast Service Are Game Changers"

5/5

What do you like best about Userlytics?

I find it very pleasant that the service from Userlytics is very good, with personal contact and always quick responses. This makes using the service very enjoyable. I am also happy with the recently rolled out AI features, which we use a lot. These make it easy to quickly process large amounts of audio data, and that is truly a game changer. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Yes, I do notice that recently a lot has changed on the platform, which might mean there are still small errors sometimes. But on the other hand, they are always resolved very quickly when I report them. Review collected by and hosted on G2.com.

Response from Denis Cristea of Userlytics

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Hi Rosalie,

It was really nice reading your review, especially your comments about the personal support and quick communication from the team. We genuinely try to stay close to our customers and be responsive when issues or questions come up, so it’s great to hear that this has made your experience with Userlytics more enjoyable.

We’re also very happy to hear that the new AI features have been helpful for your workflow. Processing large amounts of interview and audio data can take a huge amount of time, so knowing these tools are helping speed up analysis and make research more manageable means a lot to us. We’ve been investing heavily in improving the AI-assisted research experience, so feedback like this is incredibly encouraging for the team.

And thank you as well for mentioning the occasional small platform issues after recent updates. As we continue rolling out new features and improvements, there can sometimes be minor bugs along the way, and we truly appreciate your patience and understanding. We’re glad our support team was able to respond and resolve things quickly when needed.

Thanks again, Rosalie, for sharing your experience and for being part of the Userlytics community.

Denis Cristea

Userlytics

Parisa Z.

Manager

Enterprise (> 1000 emp.)

4/14/2026

"Essential Tool for Early-Stage Market Feedback"

3.5/5

What do you like best about Userlytics?

I like the fact that I don't have to worry about finding the right target audience. I can define who I'm looking for and what type of target audience would be relevant to my space, and they will find the target audience quickly for me based on those criteria. Userlytics has a very extensive panel of participants that are diverse, and they have screening questions to help us figure out who would be the right fit for this product and we only get their feedback. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Userlytics was a good tool, but I think it can't replace the human interview Review collected by and hosted on G2.com.

What problems is Userlytics solving and how is that benefiting you?

Userlytics solves customer discovery challenges by capturing feedback at various business stages. It finds the right target audience quickly, from user experience feedback to new product ideas, utilizing a diverse participant panel and screening questions to ensure only relevant feedback is collected. Review collected by and hosted on G2.com.

Response from Denis Cristea of Userlytics

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Hi Parisa,

Really glad to hear that the participant recruitment side of Userlytics has been valuable for your work. Finding the right audience be one of the most time-consuming parts of research, so it’s great to know the platform helped simplify that process for you.

It was also nice to read that the diversity of the participant panel and the screening questions helped you get more relevant feedback throughout different stages of product discovery and UX validation.

To your point about human interviews, we couldn't agree more, which is why we offer moderated sessions to capture human sentiment so you can really capture all the non-verbal cues that provide insight as to product pain points.

Thanks again for your feedback!

Denis Cristea

Userlytics

Verified User

Mid-Market (51-1000 emp.)

5/21/2026

"Quick Test Creation and Responsive Support"

4/5

What do you like best about Userlytics?

I love how easy it is to create tests with Userlytics and how quickly we get responses. The Userlytics team is very quick to respond to any issues we may experience. I also appreciate working with Marielisa, who is great, and prior to her, Carlos was easy to communicate with and gave us a great 'crash course' on the platform. Additionally, the initial setup of Userlytics was super easy, which I found very helpful. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

It is a niche problem, but I wish there were more testers in my state. Sometimes we don't want to pull from our own pool because they know what our brand is or how to use our website. But when we want to know residents' opinions from people who have not interacted with our department, we don't have as large of a pool. Of course, this is a niche problem since we are located in the least populated state in the US. Review collected by and hosted on G2.com.

Response from Denis Cristea of Userlytics

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Hi there,

Really happy to hear that the platform has been helping your team create tests quickly and gather feedback fast, especially when working on time-sensitive website updates or advertising decisions. We know how important speed can be when teams need actionable insights without slowing down launches or fixes.

It’s also wonderful to hear your kind words about Marielisa and Carlos. We’ll absolutely share the feedback with them. Having supportive and approachable people guiding customers through the platform experience is something we care deeply about, so it’s great to know their help made a positive impact for your team.

We also appreciate you sharing the challenge around recruiting participants in a smaller population area. That’s a very understandable and nuanced use case, especially when you’re specifically looking for unbiased local feedback from people unfamiliar with your brand or department. Insights like this are genuinely valuable for us as we continue expanding participant reach and improving recruitment flexibility across different geographic areas and audience types.

Thank you again for taking the time to leave such thoughtful feedback and for trusting Userlytics with your research and usability work.

Denis Cristea

Userlytics

Haley G.

Operations Analyst

Small-Business (50 or fewer emp.)

4/14/2026

"Intuitive and Effective for UX Projects, But Initial Recording Glitchy"

4.5/5

What do you like best about Userlytics?

I use Userlytics for school projects related to UX, and it's a good way to allow remote participants. I appreciate that we can send participants a link, and the website explains things clearly. We can see and hear what the users are doing, which I find helpful to understand people's thoughts. I thought the platform was really intuitive, and the video and audio recording features are great. The initial setup was very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

It doesn't record the first 30 seconds. Review collected by and hosted on G2.com.

Response from Denis Cristea of Userlytics

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Hi Haley,

Thank you so much for your thoughtful review and for sharing your experience with Userlytics. We’re really happy to hear that the platform has been useful for your UX school projects and that the remote participant workflow has helped make research and insight gathering easier for you.

It’s great to know that features like screen, video, and audio recording helped you better understand how users think and interact during studies. One of our main goals is to make remote UX testing intuitive and accessible, so hearing that the setup process felt clear and easy to use means a lot to us.

We also appreciate you mentioning the issue with the beginning of the recordings. Feedback like this is incredibly valuable, and we’ll be sure to pass it along to our product team as we continue improving the platform and overall recording experience.

Thanks again, Haley, for taking the time to leave such detailed feedback, and we’re glad Userlytics could support your UX learning journey.

Denis Cristea

Userlytics

Jillian P.

Acting Manager

Enterprise (> 1000 emp.)

5/1/2026

"Effortless Participant Matching and Intuitive Interface"

5/5

What do you like best about Userlytics?

I like that Userlytics makes testing our public website straightforward. The software is easy to use, and the screener and demographic options make it easy to find participants that match specific user groups. The new 'Insights and Annotations' feature is especially helpful for getting a quick overview of results. Customer support is responsive and helpful and while the platform continues to improve, the interface remains intuitive without requiring relearning. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Bringing your own mobile participants is sometimes challenging, but it depends on the user's comfort level with technology. Review collected by and hosted on G2.com.

Response from Denis Cristea of Userlytics

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Hi Jillian,

Really great to hear that Userlytics has been helping make your website testing process more straightforward and efficient. We’re especially happy to hear that the screener and demographic targeting tools have been useful in helping your team connect with the right participant groups more easily.

It’s also great to know that the new Insights and Annotations feature has been valuable for quickly reviewing and understanding results. We’ve been putting a lot of focus into making the analysis process faster and more actionable for researchers, while still keeping the platform intuitive and easy to navigate as new features are introduced.

We also appreciate your honest feedback around bringing your own mobile participants. Mobile onboarding can definitely vary depending on participants’ familiarity with technology, and feedback like this helps us continue improving the experience and reducing friction wherever possible.

And thank you as well for mentioning the support team — it means a lot to hear that their responsiveness and help have positively impacted your experience with the platform.

We really appreciate you taking the time to share your feedback, Jillian.

Denis Cristea

Userlytics

Verified User in Computer Software

Mid-Market (51-1000 emp.)

4/21/2026

"Easy, Intuitive Setup with good-Quality Participants and Responsive Support"

4.5/5

What do you like best about Userlytics?

What I like most about Userlytics is how easy and intuitive it is to use. It’s simple to set up both quant and qual studies, and the features cover everything I need. The user panel also feels higher quality with fewer invalid participants, and the support team is super responsive and helpful. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

What I dislike is that the AI features still feel a bit limited and don’t fully support deeper research needs yet. I’m hoping they’ll evolve and become more useful over time. Review collected by and hosted on G2.com.

Response from Denis Cristea of Userlytics

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Hi there,

Glad to hear the platform has been helping you run both quant and qual studies smoothly. We’ve worked hard to keep study setup intuitive while still offering researchers the flexibility they need, so it’s great to know this has been working well for you.

In terms of AI capabilities, we’re continuously adding more features. We recently introduced AI Chart Summaries and AI Transcript Translations, which we believe will help reduce the time needed for results analysis. We also have more AI-powered features on the roadmap.

Thanks again for sharing your experience and for being part of the journey as the platform continues to evolve!

Denis Cristea

Userlytics

Rick R.

Digital Merchandising Mgr

Mid-Market (51-1000 emp.)

6/5/2025

"Effortless UX Insights with Userlytics"

5/5

What do you like best about Userlytics?

I appreciate Userlytics for its ease of use, which makes navigating and employing the platform straightforward and efficient. The Highlight Reel function is particularly impressive as it allows me to easily extract the most meaningful and instructive user feedback, facilitating the collation and sharing of insights. I find this feature incredibly helpful in streamlining the evaluation process and enhancing collaboration within the team. Additionally, the initial setup of Userlytics was extremely easy, indicating a user-friendly onboarding experience that did not require unnecessary complications. Having used UserTesting.com in a previous role, I find Userlytics to be a superior tool, offering a better user experience overall. My satisfaction with the platform is evident in my strong likelihood of recommending Userlytics to others, as reflected in my perfect score of 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

I dislike that Userlytics only allows 'X second tests' to be conducted on static comps/images rather than live web pages. This limitation reduces the ability to test real-time user interactions and experiences, which is crucial for capturing genuine user feedback on live websites. Review collected by and hosted on G2.com.

Response from Liliana Camacho of Userlytics

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Hi Rick,

Thank you for your review. We're pleased to know your experience with our platform has been so "easy". We love that you're getting a use of our Video Analysis tool as well! We recently revamped it even more so we hope you get a kick out of those new features.

In terms of the audio challenge you've run into - Could it be related to how users are doing their setup? Either way, I'm passing on your feedback to Product.

On behalf of the entire team, thank you for choosing us for your UX research needs!

All the best,

Liliana