# Trengo Reviews **Vendor:** Trengo **Category:** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox) **Average Rating:** 4.3/5.0 **Total Reviews:** 246 ## About Trengo At Trengo we’re dedicated to customer delight. We believe that turning conversations into relationships is a competitive edge. And unlocking more moments of genuine delight in every interaction will fuel that growth. Customer Delight. Always. Wins. Let's meet: https://trengo.com/getdemo ## Trengo Pros & Cons **What users like:** - Users find Trengo's **ease of use** exceptional, enhanced by supportive account managers and clear instructions. (72 reviews) - Users appreciate the **easy navigation** of Trengo, enhancing communication and streamlining customer responses effectively. (59 reviews) - Users highlight the **exceptional customer support** from Trengo, especially appreciating personalized assistance from Nicky. (45 reviews) - Users value the **integrated customer service platform** of Trengo, enhancing communication across multiple channels effectively. (41 reviews) - Users love the **seamless team communication** Trengo offers, enhancing collaboration and simplifying message management. (39 reviews) - Easy Setup (33 reviews) - Simple (29 reviews) - Intuitive (25 reviews) - User Interface (25 reviews) - Customer Satisfaction (23 reviews) **What users dislike:** - Users note some **missing features** in Trengo, such as inefficient conversation filtering and cumbersome text pasting. (39 reviews) - Users find the **limited features** in Trengo restrict effective tracking and hinder customer service optimization. (25 reviews) - Users report **messaging issues** with Trengo, including disappearing messages and slow response times in the inbox. (23 reviews) - Users face challenges with **chat functionality** , including tracking issues, message bugs, and unsuitable response windows. (17 reviews) - Users report facing significant **bug issues** with Trengo, including unreliable features and a confusing interface. (13 reviews) - Users face **email issues** with Trengo, including delays, inaccurate search, and difficulties in managing contacts effectively. (13 reviews) - Bugs (12 reviews) - Learning Curve (12 reviews) - Users feel Trengo has **limited functionality** , noting the lack of filters and significant price increases without improvements. (12 reviews) - Limited Options (12 reviews) ## Trengo Reviews ### 1. Organized Inbox and Efficient Task Management with Trengo **Rating:** 4.5/5.0 stars **Reviewed by:** Ashley d. | Praktijkondersteuner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Trengo?** What I like about Trengo is that all messages come together in one inbox, keeping everything organized. Everything is immediately labeled, and you can easily see who has taken on which task. **What do you dislike about Trengo?** If you are not used to working with AI, it can sometimes be difficult and cause confusion. It takes a while before you understand it and everything makes sense. It is actually still a learning process. **What problems is Trengo solving and how is that benefiting you?** Previously, I had to open and maintain seven different mailboxes daily. Additionally, I kept track of WhatsApp on a separate tab, which sometimes led to me forgetting messages. Moreover, it was not always clear who was working on what and what had already been addressed. Now everything is brought together on one platform, where everything is clearly labeled and organized. ### 2. Great partnership with Trengo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2025 **What do you like best about Trengo?** Since April, we’ve been working with Trengo on a pilot project to integrate a live chat feature into our website, and the experience has been very positive. The collaboration has been smooth and efficient from the start. Our project lead, Charlotte, has been outstanding. She’s highly knowledgeable about Trengo, always available to answer our questions, and provides tailored advice that fits our business needs. Her proactive and solution-oriented approach has made a big difference. We truly appreciate her involvement and support throughout the pilot. **What do you dislike about Trengo?** So far, we haven’t encountered any major issues. However, as we continue exploring Trengo’s features, we’re curious to see more advanced functionalities and how they could further benefit our business. A bit more insight into long-term integration possibilities and scalability would be helpful as we consider next steps beyond the pilot phase. **What problems is Trengo solving and how is that benefiting you?** Trengo is helping us improve customer engagement and streamline communication on our website. Before the pilot, we didn’t have a direct and instant way to interact with website visitors via chat for example. With Trengo’s live chat, we can now respond quickly to inquiries, offer real-time support, and create a more personal experience for our customers. In addition to the live chat, the customer journeys within Trengo have proven to be very effective. They help guide our website visitors to the right pages and ensure they find the relevant information faster and more easily. This has significantly improved the user experience and reduced friction in the customer journey. Overall, Trengo is helping us become more accessible, responsive, and customer-focused — a big step forward in our digital communication strategy. ### 3. All Customer Messages in One Place—Fast and Efficient Responses **Rating:** 4.5/5.0 stars **Reviewed by:** Birgit O. | Teamlead Customer Contact, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Trengo?** What I like most about using Trengo is that all customer communication comes together in one clear overview, allowing me to respond faster and never miss a message. **What do you dislike about Trengo?** What I liked less is that, for example with email, you can’t configure everything yourself and remain dependent on how Trengo displays it. **What problems is Trengo solving and how is that benefiting you?** By using a chatbot, we can help our customers faster and more efficiently, allowing our employees to spend more time on more complex questions. ### 4. Exceptionally Easy to Use with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Arthur P. | Operations Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Trengo?** How easy the platform is to use and get around. The Trengo team, who is always available and helpful. I would like to give a big thank you to Charlotte for helping our team to implement Trengo and for being very professional and available always. **What do you dislike about Trengo?** Nothing the report, we have been really used to get around Trengo. **What problems is Trengo solving and how is that benefiting you?** Trengo has really helped our team to find a new WhatsApp business solution to communicate the best with our providers. We are now able to handle smooth problem resolutions for our providers and customers. ### 5. Easy to Use and Onboard, but Customer Support Can Be Inconsistent **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Trengo?** It’s easy to use, and it’s also straightforward to introduce to new colleagues. **What do you dislike about Trengo?** Their customer service is sometimes not up to standard for a platform that sells customer service solutions. **What problems is Trengo solving and how is that benefiting you?** Channeling all communication channels into one service. ### 6. Simplify reception processes and intercept questions with the chatbot **Rating:** 4.5/5.0 stars **Reviewed by:** Monique H. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Trengo?** It facilitates the processes for our reception staff: time-consuming work is taken off their hands and many questions are already intercepted by the chatbot. **What do you dislike about Trengo?** Setting it up indeed takes some time, but that's mainly because I haven't completely mastered the system yet. **What problems is Trengo solving and how is that benefiting you?** Charlotte is always very helpful and contributes well to the implementation of workflows. She came up with examples and brainstormed with us about possible solutions and options. ### 7. Exceptionally User-Friendly and Effortless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine N. | French Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Trengo?** It's very user-friendly and easy to set up especially with the help of our account manager Charlotte who has been with us, checkyeti, every step of the way. **What do you dislike about Trengo?** Currently, everything has been smooth sailing with Trengo. **What problems is Trengo solving and how is that benefiting you?** Since we have several language teams dealing with different providers from various regions in the world, Trengo helps us organize those messages coming in from our partners and redirects them to the appropriate team. ### 8. Connecting and installing Trengo + the guidance from Trengo is, simply put, top-notch! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Trengo?** Trengo provides a technical bridge between the customer and our sales advisors. Previously, a customer could not directly reach a sales advisor, but thanks to Trengo, this is now possible. This effectively narrows the gap between customers and our sales team. The AI routing is also excellent, as it allows you to assign everyone to specific teams. This ensures that most chats are directed to the right team straight away, eliminating any confusion! Finally, I think the customer support is absolutely excellent. I have been assigned a contact person from Trengo, her name is Charlotte, and she’s fantastic! I can easily reach her throughout the week, and we have a weekly meeting to discuss any points we might want to adjust and to ask for feedback. The onboarding process is extremely well organized, so you don’t have to worry about a thing! **What do you dislike about Trengo?** We've only been live for three weeks, so at the moment we don't have any areas for improvement or issues to report! **What problems is Trengo solving and how is that benefiting you?** Trengo provides the solution and the bridge between our customers, who are increasingly orienting themselves digitally, and our sales advisors. It offers the possibility to get in direct contact with sales advisors and to ask detailed questions, which can then be answered by a product specialist. ### 9. The Trengo team are great! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Trengo?** The entire onboarding experience was exceptional. The Trengo team provided outstanding support from the very beginning through to our go-live. A special mention goes to Charlotte, who was absolutely fantastic throughout, always available to answer questions and offer guidance. She ensured I had a thorough understanding of the system and personally walked me through all the key features. Her support was truly appreciated! **What do you dislike about Trengo?** Setting up the platform was more challenging given the scale of our business and the number of brands we operate under. Creating distinct, customer-facing profiles to support each brand proved complex and would require careful consideration to ensure consistency and clarity across the board. **What problems is Trengo solving and how is that benefiting you?** Trengo enabled us to explore WhatsApp as a customer communication channel for the first time, something we hadn’t previously considered. This experience provided valuable insights into both the advantages and limitations of using WhatsApp for business interactions ### 10. Review first introduction to and implementation of Trengo **Rating:** 4.0/5.0 stars **Reviewed by:** Ana R. | Parkmanager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Trengo?** It is nice to receive all communication in one place. This way, everyone can see what is happening, we don't miss any important information, and we can help the visitors quickly. Additionally, I found the onboarding with Charlotte to be very pleasant. The meetings were efficient and regular, which made the implementation of Trengo proceed quickly. Finally, I want to add that the communication with Charlotte was always very smooth, clear, and honest. I am sorry that we have to say goodbye, but I have every confidence that her successor will help me just as well. **What do you dislike about Trengo?** What we are still missing is a connection between Trengo and our reservation system Roller, and with Aircall. This connection would make our work even easier and faster, because then we could immediately find and possibly modify bookings in the reservation system. **What problems is Trengo solving and how is that benefiting you?** All information comes in at one place, ensuring we don't miss any communication. Additionally, this way all employees have insight into previous communications and can easily take over tasks from others when necessary. ### 11. Trengo has streamlined and optimized our customer service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Trengo?** The interface is very easy to navigate, even for team members with limited technical experience. Centralizing communication channels like chat and WhatsApp in one inbox has helped us respond to our customers faster and more efficiently. Also, the onboarding process was great! We've had regular and efficient sessions that made implementation easier. **What do you dislike about Trengo?** We are unable to track chat interactions effectively within Google Analytics, which limits our ability to measure engagement and optimize customer service strategies. **What problems is Trengo solving and how is that benefiting you?** Trengo centralizes communication from various channels like chat and WhatsApp into one easy-to-use inbox. This saves us time and ensures no customer inquiry goes unnoticed, leading to faster response times and better service quality. ### 12. Life saver **Rating:** 5.0/5.0 stars **Reviewed by:** Salman A. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2025 **What do you like best about Trengo?** Trengo allows me to create workflow automations via AI, this is extremely helpful and FAQs can be answered quickly resulting in queries being followed up in time. **What do you dislike about Trengo?** It would be nice if the AI learnt more independently. It would nice if you reassign and monitor the helpmate **What problems is Trengo solving and how is that benefiting you?** AI automation and a ticketing system for the team. ### 13. Great first impression **Rating:** 4.5/5.0 stars **Reviewed by:** mirza k. | Head of Student Recruitment and Admissions, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Trengo?** Trengo makes team communication a breeze! It’s super easy to use, keeps everything in one place, and makes working together smooth. The AI features, like chatbots and smart routing, save tons of time and help with quick responses. If you want a stress-free way to manage messages, Trengo’s a game-changer! Big thanks to Charlotte for helping us with the onboarding and support, as well as Sander for the initial sales call! **What do you dislike about Trengo?** The email inbox sync with google is still not great, needs fixing. Would be good to see the sent items folder. Also, replying to a thread of emails can be confusing especially when you need to reply to only one person, and not all. **What problems is Trengo solving and how is that benefiting you?** Helping us with multi-channel comms for our organisation. It's helping our team of student recuitment officers to efficiently and effectively pick up conversations with our prospertive applicants. The AI function also means that customers can get information more readily during our out of office hours. ### 14. A great step for a company looking to improve their communication. **Rating:** 4.5/5.0 stars **Reviewed by:** Harry H. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Trengo?** Simplifies our comm's, unified our team to see full coverage **What do you dislike about Trengo?** As of yet, I have no issues with Trengo. **What problems is Trengo solving and how is that benefiting you?** WhatsApp for Business ### 15. Great support and smooth recovery thanks to Trengo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Trengo?** WhatsApp had frozen our account because they suspected we were spamming, which we were not. Thanks to Trengo, we were able to continue. Charlotte provided us with fantastic support, and we were back up and running quickly. Charlotte continues to help us get the most out of Trengo and to make our work easier and faster. **What do you dislike about Trengo?** Dislike is a strong word, but what takes some time is that you need to learn how to use the AI Journeys and get them to collect all the information you want. **What problems is Trengo solving and how is that benefiting you?** Helps us communicate with customers. ### 16. Great platform and great support! **Rating:** 5.0/5.0 stars **Reviewed by:** Philip D. | Customer service agent, Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Trengo?** Great onboarding experience from Charlotte, she really helped with any small detail and there are a lot of features to be explored in there, which are all explained very well. The chat feature is great as well, as this is being used more than with the previous system now. Overall this is a great and easy to use platform, with the most common integrations included, the support is quick to reply and very eager to help! **What do you dislike about Trengo?** Only sometimes it is a little slower, but that might be connection related, other than that, no complaints. **What problems is Trengo solving and how is that benefiting you?** Trengo is making it easier to work, as less clicking is required. It is a simple but still very in-depth program, with great AI-features that make life easier. ### 17. An adventurous and great learning journey **Rating:** 5.0/5.0 stars **Reviewed by:** Ramiella G. | Customer Service Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Trengo?** The fact that helpmates can assist with FAQs and allow representatives to have more time with focusing on more trivial queries. I also like the fact that I can keep a track of reports and agent performance, especially for new staff. Labeling and closing conversations based on category and results is a great bonus. **What do you dislike about Trengo?** Some of the features do take more research in order to get a better understanding of how to use. Would also like quicker support team after first contact (this was already discussed in my previous meeting) **What problems is Trengo solving and how is that benefiting you?** Trengo helps us solve communication and follow up issues with team members. There is more productivity across different locations through the use of Trengo. ### 18. Good experience with boarding and usability **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron V. | Shop manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Trengo?** It's so easy to use, even our less pc experienced colleague's are able to use it very easily and we got great help from Charlotte! A lot of cool features also related to AI, was an easy switch from our old platform. **What do you dislike about Trengo?** Some things are still in a startup position which sometimes can be annoying but is also fairly normal and I am glad they are trying new things. **What problems is Trengo solving and how is that benefiting you?** Communicating with customer as fast and good as possible so that customers can have the best experience in our store even when things don't go as they should have. ### 19. Useful program that delivers time savings. **Rating:** 4.5/5.0 stars **Reviewed by:** Mirjam R. | Parkmanager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about Trengo?** That all communication comes into one "screen" and therefore priorities can easily be set in what you are going to do first **What do you dislike about Trengo?** That you are bound by Meta's rules, which makes, for example, a group WhatsApp not possible. **What problems is Trengo solving and how is that benefiting you?** n/a ### 20. Flawless customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Amelia Y. | Account & Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Trengo?** Love every touch point I have had with the team. Both Katharina and Tom have been so consistently helpful and quick to response. I have never felt like I could be asking too many questions. The tool itself has made my job so much easier. It's been exactly what we need. **What do you dislike about Trengo?** There is a bug where messages and responses from the same session pop up in different chats. Would also like to be able to create a whatsapp template at the point of message not just in settings. **What problems is Trengo solving and how is that benefiting you?** Whatsapp automation and whatsapp conversation management. ### 21. Overview in the work and reducing the workload **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2025 **What do you like best about Trengo?** The labels and the Journeys that together provide a quick overview of the work that still needs to be done. **What do you dislike about Trengo?** The web application is sometimes slow, causing you to wait for certain actions. **What problems is Trengo solving and how is that benefiting you?** Create an overview in the work and ensure that we have less work from each conversation. Emails return to the employee who initially responded. This ensures that the email does not have to be manually assigned to the correct employee each time. ### 22. Great program, you can do a lot on your own, and with support, it builds itself up. **Rating:** 4.0/5.0 stars **Reviewed by:** Guusje V. | Marketeer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Trengo?** Trengo assists us in supporting customer service; additionally, it is a program with multiple functions because we can manage all communication through one platform. The contact I have with Nickey is excellent. I send an email and get a quick response. She resolves issues by either calling me or assisting me through an online meeting. **What do you dislike about Trengo?** Even though I figured out many things on my own while setting up our flowbot, there are definitely specific aspects where you need help. Additionally, there aren't instruction videos for everything, which I find a bit disappointing! **What problems is Trengo solving and how is that benefiting you?** "We often receive phone calls with the same questions. Trengo has provided information on our website, such as the standard questions we used to get over the phone. This helps reduce the number of calls, allowing colleagues to stay focused and continue with their work without being easily distracted." ### 23. Great inbound communication tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Jesper A. | Controller/Projectmanager Finance & IT, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Trengo?** For our administration staff, Trengo is a great tool to combine the different old email channels after the rebranding. The onboarding procedure was gooed and Charlotte was always willing to help us with any question or issue. **What do you dislike about Trengo?** Some simple things as sorting the rules in order or sorting in order the handle the emails should be standard. Also in the new workflow some basic things could be work out better in visible matter. **What problems is Trengo solving and how is that benefiting you?** After the rebranding of different projects and businesses we were looking for a tool to centralize all the email communication and for the future to add a help function on the website. ### 24. A great email review **Rating:** 5.0/5.0 stars **Reviewed by:** Martijn W. | Klantenservice teamleider, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about Trengo?** It is an easy-to-use system that has helped our customer service work more efficiently. **What do you dislike about Trengo?** Nothing at the moment, I find it a very nice company to work with. **What problems is Trengo solving and how is that benefiting you?** It helps us respond to emails faster by using templates, and being able to keep an overview by adding labels makes the work easier. ### 25. Fastest and easiest way to level up your coms **Rating:** 5.0/5.0 stars **Reviewed by:** Yannick K. | Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about Trengo?** Customer service is one of those things that is a complete pain if you haven't set it up properly. With Trengo, especially if you take a bit of time to set up their AI, you take away 90% of your workload in this area while simultaneously delighting your customers with fast & effective service. **What do you dislike about Trengo?** May require a bit of knowledge about language models to get the most out of. Or you could just get help of their 10/10 customer success manager, Nicky, of course. **What problems is Trengo solving and how is that benefiting you?** Too much time spent on customer service and too long response times. ### 26. Untrustworthy company to do business with **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Trengo?** Sadly nothing anymore. They are completely disrespectful and patronizing. **What do you dislike about Trengo?** Completely untrustworthy company to do business with. They keep raising their fees without ANY improvements. They say they have AI but you need to upload PDF documents lol. After their latests insane price hike (not only for new clients but for EXISTING ones as well) they are pricing themselves completely out of the market. If you need customer support from a customer support platform provider you can wait for days on them as well. The quickest turnaround time we got over the years is 3 days and 80% of the times not helpful at all. Was good for starters but they last track of their value proposition and it is nothing more than a overpriced, low feature customer support app. Pitiful. **What problems is Trengo solving and how is that benefiting you?** Nothing really. We are only using them because of some custom integrations we build. If not for that we would have been long gone. ### 27. Great communication tool **Rating:** 4.0/5.0 stars **Reviewed by:** fabienne k. | Customer Excellence Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2024 **What do you like best about Trengo?** the general page with the emails is very clear, easy to see who it comes from and to whom it may have been assigned. **What do you dislike about Trengo?** When you have a private email attached to it. you can't set up a rule that the mail will be closed automatically. IT is looking into it, hopefully they can solve that. **What problems is Trengo solving and how is that benefiting you?** To cut the response time for the customers and their questions. ### 28. Happy to report they take customer feedback seriously **Rating:** 3.5/5.0 stars **Reviewed by:** Paul E. | CEO/Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Trengo?** We started using Trengo about 3 years ago. It stood out against the likes of Intercom and HubSpot in terms of pricing. It addresses the channels that we use most. It allows us to coordinate across remote teams, though the inbox feature did not scale as well as we hoped. It was easy to implement and needs little training to use. **What do you dislike about Trengo?** We recently looked into AI powered customer support solutions. Unfortunately, it was not the right solution for us. **What problems is Trengo solving and how is that benefiting you?** Centralising chat, text and email communications with 100,000+ consumers. ### 29. I love the concept but there are things that are really frustrating **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2024 **What do you like best about Trengo?** Centralized communictaion acroos multiple social media platforms. The ability to speak with my staff within a conversation withou the client seeing it, it is a game changer when it comes to training employees especially in a customer service business. **What do you dislike about Trengo?** It is really diffucult to setup, use and get used to. I hate that you cannot start a whatsapp conversation without a template and the fact that after 24 hours the conversation needs to be restarted. You cannot see emojiis, or reply to messages. There area a lot of features that are lacking that are available in almost all communication platforms that Trengo integrates with. **What problems is Trengo solving and how is that benefiting you?** The driving force of why I chose to use Trengo was to centralize communication accross the multiple communication platform that my business uses. It allows our response times to be more predictable and consistant. ### 30. Easy to use software which helps scale your customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Mathijs E. | Operations & Optimizations, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Trengo?** Easy to use, brings all the diffenent channales together in one place **What do you dislike about Trengo?** Seems to get expensive pretty quick, but it is worth it in the end **What problems is Trengo solving and how is that benefiting you?** Brings all platforms and channels together in one place which really helps to keep track of everything and helps customers quicker ### 31. Good onboarding experience **Rating:** 4.0/5.0 stars **Reviewed by:** Simone W. | Head of Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Trengo?** An easy way to communicate with customers via Whatsapp **What do you dislike about Trengo?** There are some limitations on the response options and unable to insert images. **What problems is Trengo solving and how is that benefiting you?** It is helping us get to customers on Whatsapp that don't read the emails ### 32. Thanks to Trengo, we have more overview in all our communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Linda B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2024 **What do you like best about Trengo?** Because our foundation is growing rapidly, more and more communication channels are emerging. Since we have to organize everything with a relatively small team that consists entirely of volunteers, it is crucial for us to set this up efficiently. We are dealing with a very vulnerable group where clear and timely communication is indispensable. Before the implementation of Trengo, different volunteers worked in different systems. But if a volunteer dropped out, it was often very unclear to determine the status of contacts. With the help of Trengo, we now have this mapped out very clearly. In addition, as a foundation, we also have to account to our supporters and grant providers. Through Trengo, we can very effectively map out how many contact moments there are per channel. Charlotte Beenen helped us perfectly with the onboarding. She gave us very useful tips and kept pointing out new features that we hadn't discovered ourselves. Therefore, the onboarding went very smoothly and easily. We still haven't been able to discover everything, but we are extremely happy with the support from Trengo and the discount they offer to non-profit organizations. **What do you dislike about Trengo?** We have actually not been able to discover any disadvantages yet. **What problems is Trengo solving and how is that benefiting you?** With Trengo, we have (almost) all our communication in one central place. ### 33. A system with many different features, which still has room for improvement in some areas. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2024 **What do you like best about Trengo?** - Overview - Clear reporting and insight into data - Easy collaboration with colleagues **What do you dislike about Trengo?** - The design and that you cannot change this as a user (e.g. layout of mails) - Arrangement of labels - when you have a lot of labels it's not convenient - Forwarding mails - formatting becomes very cluttered **What problems is Trengo solving and how is that benefiting you?** - Knowing better which colleague/team is working on what -Better service for our students -Different systems together (whatsapp and e-mail) ### 34. Very satisfied with the transfer to Trengo :) **Rating:** 5.0/5.0 stars **Reviewed by:** Tim E. | Aftersales B2C, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Trengo?** We were very well assisted by our onboarding manager Nicky! All questions are quickly and efficiently tackled, allowing us to quickly transition to using Trengo. **What do you dislike about Trengo?** There were some sticking points at the time of installation, but this was all handled quickly and adequately. **What problems is Trengo solving and how is that benefiting you?** Distributing emails from one inbox is no longer necessary, Trengo has many ways in which we can automate. This all contributes to a better and faster work environment. ### 35. Great customer service but still some work on the tool itself. **Rating:** 4.0/5.0 stars **Reviewed by:** Angelique C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Trengo?** For our sales staff, Trengo has been an excellent tool. We can handle communication across all channels—emails, WhatsApp, social media using this robust all-in-one platform from a single, shared inbox. This has significantly increased the productivity of our team and our capacity to reply to client requests promptly. However, I was really delighted with the onboarding procedure. Trengo is a complete bundle that has all you need to get going without a hitch. Charlotte, our onboarding specialist, was the star of the show. Her commitment and knowledge were priceless. She took her time walking us through each stage of the setup procedure and making sure we were aware of all the features and functions. Charlotte was always willing to help us with any questions or issues we had. **What do you dislike about Trengo?** Trengo stands out for having an excellent onboarding process and a user-friendly platform. Nevertheless, WhatsApp is hindered by the lack of emphasis on ongoing development, particularly with regard to features. Trengo has great potential to be an EXCEPTIONAL customer service platform if it places a high priority on providing cutting-edge features and staying up to date with industry innovations. **What problems is Trengo solving and how is that benefiting you?** WhatsApp messages triggered by CRM actions (e.g., reminders). A flowbot with all categories available for filtering ensures messages reach the correct user. By collecting all incoming messages in one central location, we save time and improve our reply rate. ### 36. Works pretty good **Rating:** 4.5/5.0 stars **Reviewed by:** Esther v. | Mid office coördinator , Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Trengo?** I like the Broadcast option, the option to sent templates and it's very easy to use **What do you dislike about Trengo?** Some things are not placed logically. So you have to search at what feels the wrong place **What problems is Trengo solving and how is that benefiting you?** We use it mostly for Whatsapp and now all our conversations are at one place and we can find the conversations of our coworkers when they are not available ### 37. Very user friendly and customer oriented platform!! **Rating:** 4.5/5.0 stars **Reviewed by:** Roderick A. | Business Development Manager @MOUTON®, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Trengo?** It is a very easy to use platform that allows for the integration of our communication methods (e-mail, telephone and WhatsApp) with our ERP system. The open API and usefull documentation helped our developers to connect both systems. Nicky was our customer support manager and she was very helpful! She knows Trengo and its capabilities very well. And gave me some very useful tips to use the platform. She's also very friendly and it was fun to have meetings with her. We are using Trengo now for a month, and the first signs are very helpful. I especially like the feature of creating flowbots. Very easy to make and use. **What do you dislike about Trengo?** The only way to contact Trengo is via e-mail and arrange an online meeting. This works for regular questions. Sometimes it is easier to have a phone number you can call. **What problems is Trengo solving and how is that benefiting you?** We were looking for a piece of software to integrate various communication channels with our ERP system. To streamline our customer support. ### 38. All messages come in at one place. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Trengo?** Everything comes into one place in the inbox. There are various settings, you can adjust these to your own preference. In Trengo, everything is easy to set up. If you ever have a question, you can always ask it and you will get a quick answer. Nicky has helped us very well with setting up everything in Trengo. **What do you dislike about Trengo?** The customer service is often in English. This can sometimes make it more difficult to communicate clearly what is going on. **What problems is Trengo solving and how is that benefiting you?** All messages come in at one place. This way, you don't have many pages open to respond to everything separately. Guests can choose how they contact us, making customer service accessible to everyone. ### 39. After 4 years and over €85,000: An Omnichannel Communication Solution in Dire Need of Improvement **Rating:** 1.0/5.0 stars **Reviewed by:** John P. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Trengo?** Alright, so picking the best thing about Trengo is kinda tough because, honestly, they've got a lot of room for improvement. But if we really gotta highlight something, it's their gutsy move to create their own 'Team Chat' to go head-to-head with Slack. They've got this big dream of making something awesome, which is pretty cool, even if they've spread themselves too thin and ended up with a bunch of features that aren't quite there yet. The bummer is that they're not really nailing it at the moment. Users are dealing with some not-so-great features and the service isn't exactly top-notch. It's like they've got their eyes on the prize, wanting to be trailblazers and all, but they've gotta seriously step up their game to make their tools solid, dependable, and easy to use. **What do you dislike about Trengo?** So, Trengo's got a laundry list of issues. First up, their customer support is kind of a letdown. They're slow to get back to you and when they do, their answers are too basic to really solve anything complicated. Then there's their 'Team Chat' feature. They're trying to do a lot, but it's all over the place, leaving us with a bunch of half-done stuff. It's like they're shooting for the stars but haven't even made it off the ground. Their third-party integrations, especially with WhatsApp, just don't cut it compared to others like MessageBird and Wati, who have their act together and deliver the goods without a hitch. The voice calls? Don't get me started. Whether they're using their own setup or Twilio's, the quality is a mess. You can barely hear the person on the other end, and having to call again and again is super annoying. API access is another sore spot. It's super basic, so if you're a bit of a tech whiz looking to do some cool custom stuff, you're out of luck. And the icing on the cake? Their billing practices are a headache. They charge you for seats you're not even using, and then they switch up the pricing on you without warning, messing up your budget. Long story short, Trengo wants to be this all-in-one communication platform, but it's falling short in so many ways that it's leaving a lot of users pretty frustrated. **What problems is Trengo solving and how is that benefiting you?** Trengo is supposed to be this cool tool that lets you handle all your chats and messages from different places in one spot, which sounds like it would make life easier, right? But here's the thing: it's kind of a mixed bag. They've got this 'Team Chat' feature that's supposed to be a big help, but it's actually more of a headache because it's not fully baked yet. So instead of saving time, you end up spending more of it trying to work around the platform's issues. Now, about making calls through Trengo, whether it's with their own stuff or through Twilio, the quality is pretty hit or miss, which means a lot of do-overs on calls that should've been one and done. Then there's the whole money thing. Their pricing is based on how many seats you have, not how many you actually use, and they can change the costs on you out of nowhere. So, keeping your budget in check gets tricky. The API they offer is another letdown. It's supposed to let you customize things and make Trengo work better for you, but it's pretty limited, so there's not much you can do with it. Basically, Trengo wants to be the Swiss Army knife for all your communication needs, but right now, it's more like a tool that's missing a few pieces. Instead of making things simpler, it's piling on more problems, which is the exact opposite of what you'd want from something that's supposed to take the weight off your shoulders. ### 40. From decision to go live in days **Rating:** 5.0/5.0 stars **Reviewed by:** Antony P. | Head Of IT Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Trengo?** Speed of implementation was amazing, support in setting up 2nd to none, used zapier to easily connect to services, **What do you dislike about Trengo?** Could do with a bit more support post sale with refining flows **What problems is Trengo solving and how is that benefiting you?** We needed a quick solution for whatsapp in the business and Trengo was that solution ### 41. Great customer service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Trengo?** We have always received great customer service from the staff at Trengo. It has been easy to get started using Trengo for our company and have had support every step of the way. **What do you dislike about Trengo?** The main downsides are the limited reporting opportunities to see engagement with the comms and options such as marking opt outs for certain types of communication. **What problems is Trengo solving and how is that benefiting you?** Trengo is helping us communicate clearly and quickly with our applicants. As WhatsApp is the most used social media platform for educators, it helps us manage our applicant pipelines. ### 42. Behulpzaam platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Trengo?** Trengo has a user-friendly interface that allows you to quickly get started with the WhatsApp API. Additionally, Trengo offers a range of features, such as automatic replies, chatbots, and broadcasts, enabling you to elevate your customer service to a higher level. **What do you dislike about Trengo?** There are still a number of functions that have not been implemented. This has not yet been developed and added to the system, which may cause some ambiguities within the platform. For small businesses, the costs for Trengo can be quite high. This is partly due to the way the number of conversations possible per month is offered. **What problems is Trengo solving and how is that benefiting you?** Simple & efficient customer service: Trengo makes it possible to improve all your customer communication via WhatsApp, allowing you to work more efficiently and improve your customer service. ### 43. Trengo is a great tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Ananta B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Trengo?** Good UX and easy on the eyes, easy to connect to channels **What do you dislike about Trengo?** Reports need to be more enhanced, it's very basic, can enhance the flow, have easy access to make labels and rules **What problems is Trengo solving and how is that benefiting you?** Using multiple platforms to communitcate with guests ### 44. Trengo is great to work with, and has great customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Vigo B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Trengo?** The best thing is that you can get someone to help personally help you in the beginning of the process. Because without it I think it would coust you much more time. **What do you dislike about Trengo?** Every wednesday you can join a meet so you can get a clear vieuw on how to start, but the information is the same every wednesday. But that is not really a big deal. **What problems is Trengo solving and how is that benefiting you?** At first we were searching for something like Trengo for only customer service. But when i digged into it I saw we could use it for much more. ### 45. A Review of System Accessibility and Support Quality **Rating:** 4.5/5.0 stars **Reviewed by:** Sugudev N. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Trengo?** The system is user-friendly, and the help center and instructions are easy to understand. Additionally, the support team is very helpful. **What do you dislike about Trengo?** Although the reportingt section is good but that can be improved. **What problems is Trengo solving and how is that benefiting you?** Communicating with customer easily. ### 46. Perfect for collaboration **Rating:** 3.5/5.0 stars **Reviewed by:** Stefan Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Trengo?** That you can assisgn email to the right people. The start had little addoption issues because we needed to learn new things. The customor support didn't give me a satisfied feeling. I asked my question in Dutch language and they responded to me in English, with a 1 day delay (If you need help, you need it now and nog in 1-3 business days). I have spent too little time exploring all Trengo's feaatures or the integrations. We us it all day for handling our email (for now only email). I also like their onboarding phase, where they help you for a period of three months during Google Meet calls **What do you dislike about Trengo?** It isnt polished enough at some points. You cant change the width of your inbox (on a 24inch screen, the email field will be very wide and the important inbox will be the same narrow width. Also the name from the sender wil be the name corresponding the email adres. For email from other Trengo users they should use the value from the Trengo account. Now you have to open the email from support@x.nl just to see in the footer the email is sent by Jaap. Opening seems to be not necessary. An extra step. I also don't understand ther Helpcentre choices: namely the width of things. You can't see the whole title of the article, it gets cut off because they want nice even columns. Function is far more important than appearance, specially in the helpcentre. I need the whole article title (question) for my customers to see. Make the help centre full witdh instead of a fixed container width. Let the user decide the witdh by adjusting their browser window. I will discuss the rest of my items with my onboarding specialist **What problems is Trengo solving and how is that benefiting you?** Distributing email between the right users, for now. We want to use all 100% of Trengo. More channels, creating an extensive helpcentre and making bots to reduce the need for using the telephone and other time-consuming activities. Let our customers be more independent from calling us fot their questions ### 47. Great onboarding. Also if you are not tech savvy! **Rating:** 5.0/5.0 stars **Reviewed by:** Jos v. | Founder - Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Trengo?** The websinar as an introdoction and the upfollowing personal onboarding helps you to understand and use Trengo much better and quicker. **What do you dislike about Trengo?** Can be a bit overwelming in the beginning. **What problems is Trengo solving and how is that benefiting you?** We are managing multiple clienst. For these use cases its much more convenient. ### 48. Amazing customer service and user-friendly software **Rating:** 5.0/5.0 stars **Reviewed by:** Nomi v. | Marketing & communicatie, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2024 **What do you like best about Trengo?** Trengo offers an easy to set up chatbot with countless features. As someone who has little experience with software such as Trengo, it has been extremely easy to set up our own detailed chatbot. The data gathered is very detailed and can be used to improve performance. Every person that we've been in contact with from Trengo has offer excellent customer service and really puts the customer's needs first. Luc has been of great assistance, giving us a great basic overview before buying the product. Our on-boarding manager, Nicky, has also been of great help. She took us through every relevant detail, step-by-step, and showed us how to implement quality-of-life changes for the user team. For such a large company, the support has felt amazingly personal and adjusted to our individual needs. **What do you dislike about Trengo?** We still have to encounter something that we dislike. **What problems is Trengo solving and how is that benefiting you?** Thanks to the Trengo chatbot our customers will easily fly through "frequently asked questions" before getting in contact with us, resulting in less actual contact points with our employees. ### 49. Intuitive tool, easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Kurt V. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2024 **What do you like best about Trengo?** - clear tool - support during setup (customer support) - ease of integration **What do you dislike about Trengo?** - unclear pricing structure (e.g. flow bot extra cost) - For the custom fields (e.g. on account) I'm missing some extra llike (use in flowbot, reporting, exporting) - an "IF" feature in the flow bot **What problems is Trengo solving and how is that benefiting you?** reduce the number of incoming telephones ### 50. Top Trengo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Trengo?** Easy system to work with, offering many functionalities to make use of. My team quickly got the hang of it. The customer service is super helpful and fast. Additionally, the onboarding goes super well thanks to our Onboarding Manager Nicky van Leeuwen. **What do you dislike about Trengo?** There are some small things like not being able to send long messages and that public messages come in one place. This is less convenient for us but not a big problem. **What problems is Trengo solving and how is that benefiting you?** Through Trengo, we receive all the messages we get via Social Media in one place. This allows us to answer questions from one system without having to go to the individual Social Media channels. This makes it very efficient for us and saves time. Additionally, it is a convenient system for storing the data of the questioner. ## Trengo Discussions - [What does Trengo do?](https://www.g2.com/discussions/what-does-trengo-do) - [What is Trengo WhatsApp?](https://www.g2.com/discussions/what-is-trengo-whatsapp) - [Is Trengo good?](https://www.g2.com/discussions/is-trengo-good) - [How does Trengo work?](https://www.g2.com/discussions/how-does-trengo-work) - [View Trengo pricing details and edition comparison](https://www.g2.com/products/trengo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+14%3A51%3A40+-0500&secure%5Bsession_id%5D=1672603a-412b-4ab4-b131-387daf9ec77d&secure%5Btoken%5D=2a73433d052c47d49712f6302d912194c3a665f4b8a59241254b4c4ad697e191&format=llm_user) ## Trengo Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## Trengo Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Inbox Tools** - Unified Inbox - Filters - Reminders - Notifications **Platform Basics** - Dynamic Segmentation - Journey Optimization **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Sorting & Filtering** - Attachment Search - Tags - AI Sorting - Predefined Rules **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Tickets - Macros **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking **Coordination Tools** - Calendar - Contacts - Task Management **Platform Data** - Journey Reporting - Trends Reporting - Dashboards - Advanced Data Filtering **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Integrations** - Microsoft Outlook Integration - Gmail Integration - Apple Calendar Integration **Automation** - Ticket Resolution - Customization - Intelligent Routing **Generative AI** - AI Text Generation - AI Text Summarization **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Software Options** - Desktop Application - Mobile Application **Platform Additional Functionality** - Journey Mapping - Integrations - Automated Alerts **Time Management** - Unified Inbox - Email Automation - Snooze **Artificial Intelligence** - Learning - Language - Conversational AI **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI** - AI Text Generation - AI Text-to-Speech - AI Text Summarization **Agentic AI - Customer Journey Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Email Client - Agentic AI** - Autonomous Task Execution - Cross-system Integration **Communication Channels** - Email to Case - Chat/Live Support - Social Integration - Voice **Agentic AI - Email Management** - Autonomous Task Execution - Cross-system Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Trengo Alternatives - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,410 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,672 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews)