TextUs Reviews & Product Details

At first, everything was good. However, getting in touch with someone is extremely difficult Review collected by and hosted on G2.com.

The lack of service, response time (weeks), and the inability to logically review things to find solutions you can work with. We no longer needed a service we rarely used. We tried to notify their billing department before the contract ended, informing them that I wanted to cancel. Since they didn't respond until months later, they are now holding our company hostage with another annual contract (auto-renew without paying attention to notices sent to their billing email. This contract is definitely set up in their favor and takes advantage of customers' situations. The email for billing@textus never responded during that time. Review collected by and hosted on G2.com.

Ease of use. The ability to star conversations for quick access. Review collected by and hosted on G2.com.

I would like the ability to have a group chat thread and to be able to send an attachment when sending a campaign. I like the old support contact method better. The new way you have to contact support is long and difficult to get to the point where you can actually connect with someone. Review collected by and hosted on G2.com.

The template feature is used daily and convenient. Review collected by and hosted on G2.com.

If you could move the schedule send button as its very easy to accidentally hit the send button when you are trying to schedule a text as they are too close together. It would also be nice to be able to create custom folders to sort/label certain messages and if there was a way to filter messages by oldest or newest rather than just having newest at the top. Review collected by and hosted on G2.com.

What I like most is how fast and easy it is to get responses. Texting just works better than calls or emails, and TextUs makes it really simple to reach candidates or employees and actually hear back quickly.

It’s also super easy to use. Most people pick it up without much training, and it fits right into the workflow instead of feeling like “another system” to manage.

The two-way texting and ability to send messages in bulk is a big plus too. You can have real conversations while still reaching a lot of people at once, which saves a ton of time.

Overall, it just makes communication quicker, more direct, and way more effective. Review collected by and hosted on G2.com.

There are definitely some limitations, especially as you scale. Managing large groups or sending mass texts can feel a little clunky and not as streamlined as you’d expect.

There can also be occasional glitches or delivery issues, which is frustrating when you’re relying on it for real-time communication.

Another downside is that some features feel a bit limited. Things like messaging options or flexibility aren’t always as robust as you’d want, especially for more complex use cases.

Overall, it works really well for day-to-day use, but once you start pushing it harder or using it at scale, you start to notice some gaps. Review collected by and hosted on G2.com.

It was very user friendly, new users were able to easily use it without too much explanation. There was very little downtime, its very reliable. Ultimately we decided to move on because they increased pricing to a point where it was no longer feasible for us, we found a cheaper alternative. Support was always helpful, however they didnt have a number I could call, I could only communicate via email, or a chat widget on their website. Review collected by and hosted on G2.com.

They increased the subscription cost substantially, it would have been best to implement a system where you pay for the amount of SMS messages that you send. Review collected by and hosted on G2.com.

Very quick and fast when you have more than 50 associates/candidates Review collected by and hosted on G2.com.

sometime we face next work issues and delays in delivering the messgaes Review collected by and hosted on G2.com.

Still the same great experience as before Review collected by and hosted on G2.com.

A little slow sometimes. Would also like to text more than 9 at a time Review collected by and hosted on G2.com.

I appreciate how TextUs has significantly streamlined our operations with its seamless integration with Salesforce. This integration is particularly valuable as it allows our technicians to view all previous conversations with a specific customer or account directly when accessing their Salesforce profile. The TextUs Chrome extension enhances this experience by instantly pulling up past customer interactions, ensuring we are well-prepared with customer history. I also love how TextUs caters to the preferences of our younger generation customers by enabling text communication. This feature not only improves customer satisfaction by offering a preferred communication channel but also reduces the need for time-consuming phone calls by providing a convenient method to confirm and remind customers of appointments. Furthermore, the ability for customers to send photos of their equipment allows our technicians to arrive on-site fully prepared, enhancing the efficiency and quality of service we can offer. Additionally, I find the setup process for TextUs incredibly straightforward, and whenever challenges arise, the presence of a supportive TextUs representative to guide us through has been instrumental in easing the setup process. Overall, these features collectively contribute to a smoother customer service experience and operational efficiency. Review collected by and hosted on G2.com.

I find the technical support lacking and would appreciate improvements in this area. Review collected by and hosted on G2.com.

Super easy to use, our users love it...I never hear anyone complaining about it which is a good thing! Review collected by and hosted on G2.com.

There really isnt much to say here, our users have been using for years and love it. Review collected by and hosted on G2.com.

Better way to track responses from leads than emails Review collected by and hosted on G2.com.

The pricing can feel a bit high as usage scales, especially for smaller teams. Review collected by and hosted on G2.com.