Smartling Reviews & Product Details

Some of the features I asked for previously have been implemented and there is constantly something new. I also get a chance to work on the content designed for helping others, which adds an extra layer of purpose.

The project managers are super-helpful. It is not something 'new', but it is still worth mentioning. Review collected by and hosted on G2.com.

I previously asked for a 'Follow' feature on string issues and it has been added, but now I think it needs an improvement. It should show either everyone who is following or whether the linguist who worked on the string in a previous step is following this issue. This will help editors see whether an issue was recognised by the linguist who submitted the content. At the moment, for visibility, we still have to add a + comment, but it creates a lot of unnecessary emails.

Bulk-added jobs get deadlines assigned automatically, depending on their size, so you can easily end up with several medium-sized jobs all due on the same day, with added up word count that takes a few days to complete. We can, of course, ask project managers, but it would be cool if work balancing was automated to take out the stress of waiting for a reply or worrying whether the request reached them out of hours. Review collected by and hosted on G2.com.

What I value most is how well the translation memory holds up across long-running accounts — TM leverage on repeat strings saves real time on updates, and TMX export is reliable when I need to move segments into my own QA and glossary workflows. Locked terminology and context notes also help keep consistency across projects with different style guides. Review collected by and hosted on G2.com.

The CAT editor can slow down noticeably on files with a high segment count, which becomes noticeable on larger enterprise projects. I've also run into cases where visual context wasn't available for certain strings, which meant translating without full context and having to go back and check against the live UI later for QA. Project switching sometimes loses context I'd already set up, which adds friction when juggling multiple clients in a day. Review collected by and hosted on G2.com.

It’s very user friendly and everything you need is at your fingertips and I love being able to work on my iPad. Review collected by and hosted on G2.com.

Here are some of my observations when working on an iPad:

1. You need to double click to use the “save page” and “submit” buttons twice to be able to use them

2. Going from page to page is difficult

3. I have noticed that with some multi-page jobs, if you use the “save page” option, not all segments are saved

4. I would like to be able to choose several files to work on at the same time rather then having to open them one at a time (batch open files) Review collected by and hosted on G2.com.

I love using Smartling mainly for its context function, which is incredibly helpful when translating: with just one click, I can see the final result of my work and check whether it really fits in context. The ease of consulting style guides and any attached documents is also unparalleled. I really appreciate that I can see issues created by other linguists and that they can see mine too; this way, we can spot and resolve any inconsistency or doubt together simply by reading each other’s comments. Review collected by and hosted on G2.com.

Sometimes when I open an issue targeted to the client, they reply after the translation deadline and I am not really sure how to proceed because I no longer have access to the file, that is really the only issue I have. Review collected by and hosted on G2.com.

What I like best about Smartling is having the translation memory, glossary, context, and quality checks available in the same workspace. These features help me maintain consistency across a large volume of short strings and identify terminology or formatting issues before submitting my work. Review collected by and hosted on G2.com.

Some automated quality checks can be repetitive or flag issues that are not actually errors, especially when the translation intentionally differs from a glossary entry because of grammar or context. Reviewing and dismissing these warnings can slow down the workflow, specially in large projects. More context-aware QA checks would make the process more efficient. Review collected by and hosted on G2.com.

This it is a very intuitive translating software. I found it easy to use from the very beginning.

One of my favourite features is the "issues", as doubts are visible for all translators and solved easily and soon.

I also like the fact that it loads fast and working with it is, therefore, fast too. It slows downs a bit when there are too many pages to be translated/reviewed, though. Review collected by and hosted on G2.com.

It's a pity it cannot be used from a smartphone or tablet. I understand that it's always better and more professional to work from a computer, but very short works (eg. 3 words or 10 words) are totally doable from a smaller device and my work would be faster, as I am not always in front of a computer. Review collected by and hosted on G2.com.

What I like best about Smartling is its clean, intuitive interface that makes navigating through projects super easy. The real-time context feature is a game-changer—it allows me to see exactly how and where the translation will appear, which drastically improves accuracy and tone. I also really appreciate the integrated translation memory and glossary tools, which help maintain consistency across large volumes of content. Review collected by and hosted on G2.com.

One thing I find a bit frustrating about Smartling is tag placement—it can sometimes feel finicky, especially when dealing with long or complex strings. The tags don’t always snap into place easily, and moving them around without accidentally breaking the formatting can be a bit tedious. Review collected by and hosted on G2.com.

I have been working with Smartling for over 8 years and I understand more and more that it is one of the easiest online tools to use and that causes the least problems for the translator. The work flows smoothly. Also, it's a very intuitive platform. Review collected by and hosted on G2.com.

The glossary doesn't have much information, it could be a little broader and complete and not just have a specific translation of a word. Per example, for Brazilian Portuguese sometimes it is interesting to know the gender of a word [masculine / feminine] Review collected by and hosted on G2.com.

I really love the improved user experience and the way all the key resources are available in one place, which allows me to save time and focus more on delivering high-quality translations. Now, the filtering option for projects of more than 2000 words is a great addition! Review collected by and hosted on G2.com.

Smartling is always open to listening to suggestions and continuously works to address improvement opportunities and implement enhancements based on our feedback. If I had to suggest something, I'd say that a great feature would be a filter in the Search TM tab to be able to look for a segment in a specific TM. Review collected by and hosted on G2.com.

I really enjoy Smartling because it is simple to use and quite intuitive. I use it on a daily basis for my translation work. The ability to access my clients' global glossary and translate according to their preference is a huge help. I also appreciate the MTPE translation feature, although my role now involves reviewing to ensure accuracy. The issue reporting service is great, as it allows me to send questions directly to clients for clarification, which is valuable for understanding the source language better. Smartling's support is helpful in guiding me to use the tool more efficiently, and the feature to claim jobs only when I have the time to work on them is practical. The initial setup was very easy, and while it took a few months to become fully familiar, using the tool is straightforward. Review collected by and hosted on G2.com.

I find that the MPTE translation should be able to adapt the glossary terms to the context, but sometimes it does not translate properly. I believe glossary integration could be improved, especially in the world of AI. I think forcing users to provide context when inputting the source language could help translators like me. Review collected by and hosted on G2.com.