# ShipMonk Reviews **Vendor:** ShipMonk **Category:** [3PL Software](https://www.g2.com/categories/3pl) **Average Rating:** 3.8/5.0 **Total Reviews:** 42 ## About ShipMonk ShipMonk is where cutting-edge technology meets world-class fulfillment, all guided by our 'merchant-first' core value. This allows us to enable high-volume, scaling DTC brands to stress less and grow more. Our robust operations, powered by our 2,300-strong team and proprietary technology, provide merchants with a unified view of their inventory, orders, and shipping across all sales channels. With strategically located fulfillment centers across the globe, dedicated 'mom & pop' support at a global scale, and refreshingly transparent pricing, it's no wonder we've earned a spot on the Inc. 5000 for seven years running. We're not just keeping up with the future of fulfillment—we're building it. ## ShipMonk Pros & Cons **What users like:** - Users appreciate the **ease of use** of ShipMonk, finding the interface simple and navigation intuitive. (1 reviews) - Users love the **easy access** to information and features on ShipMonk, making order management seamless and efficient. (1 reviews) - Users appreciate the **easy setup** of ShipMonk, allowing smooth navigation and quick access to essential features. (1 reviews) - Users appreciate the **user-friendly interface** of ShipMonk, finding it intuitive and easy to navigate for their needs. (1 reviews) - Users appreciate the **navigation ease** of ShipMonk, enjoying quick access to all necessary information effortlessly. (1 reviews) - Setup Ease (1 reviews) - Shipping Efficiency (1 reviews) - Simple (1 reviews) - User Interface (1 reviews) ## ShipMonk Reviews ### 1. Effortless Shipping Management with ShipMonk **Rating:** 5.0/5.0 stars **Reviewed by:** Heather T. | Client relations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about ShipMonk?** I love the ease of use of ShipMonk. Once logged into the portal, everything I need is on the main screen after finding an order. ShipMonk makes it simple to find package information and even allows me to cancel shipments early with just a click. The interface is simple to navigate and makes information easy to find. The initial setup was simple too; I was provided with login information, and there were no issues logging in or changing my information as needed. **What do you dislike about ShipMonk?** There's nothing I dislike about Shipmonk. **What problems is ShipMonk solving and how is that benefiting you?** ShipMonk simplifies tracking shipments and finding package information. I quickly locate shipping data, even if customers forget to update addresses, and can cancel orders easily if needed. The interface is intuitive and straightforward. ### 2. Happiness Engineer - is KEY **Rating:** 4.5/5.0 stars **Reviewed by:** Chelsea . | Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about ShipMonk?** I want to take a moment to express my gratitude for the exceptional service provided by Ronald T. at Shipmonk's Fulfillment warehouse. Every time I ship my products, Ronald goes above and beyond to ensure a smooth and efficient process. His quick response time and attention to detail are unmatched. Despite his busy schedule, he always makes time to personally oversee the handling of my company's shipments. His professionalism and polished approach make every interaction a positive experience. He picks up the phone and CALLS and this is so rare nowadays. He has always been eager to learn the nuances of our business and makes careful and considerate reconditions that has really impacted our customer service. What truly sets Ronald apart is his kindness and caring attitude. He treats each shipment with the utmost care and ensures that everything arrives safely and on time. Knowing that I can rely on him for exceptional service gives me tremendous peace of mind as a business owner. I am grateful to have Ronald as our Happiness Engineer. His dedication to excellence reflects positively on Shipmonk, and I couldn't be happier with the service he provides. **What do you dislike about ShipMonk?** Adding a sample or insert to each shipment is a challenging if you are using 2 or more warehouses. (if you only have the insert at 1 of the 2 locations, it cannot work) if 1 were to sell out, you cannot have the insert ADDED TO EVERY ORDER unless uniform to other warehouse.... **What problems is ShipMonk solving and how is that benefiting you?** They ship our products from thier MULTI-VENDOR warehouses. **Official Response from Geanna Culbertson:** > Dear Chelsea, Thank you for this excellent review of your experiences with ShipMonk and working with Ronald. We're so glad you've been happy with your 3PL service and customer service, and we've shared your feedback with the team. Note that your comments about inserts have been heard and they are being passed to the appropriate teams so hopefully changes can be made in the future. Please let us know if there is anything else you need. ### 3. Made to feel I was their only client! **Rating:** 5.0/5.0 stars **Reviewed by:** Richard Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2023 **What do you like best about ShipMonk?** I couldn't be happier with ShipMonk. Being a new startup with zero knowledge about integrating my on-line store, relaxedtravelers.com, with a fulfillment house, the folks at ShipMonk really made me feel like I was their only client. My on-boarding specialist, Pascalle Arnold, was a study in patience, answering my questions quickly, and in detail. And, when I didn't get it, repeating the instructions again . . . and again . . . and again. She even took the time to do a Zoom meeting with me to put the final touches on my account. **What do you dislike about ShipMonk?** Nothing that I know of. Integrating an on-line business with a gigantic warehouse filled with thousands of products call for extreme attention to detail. The on-boarding process was, for me, very complicated; but mostly due to my lack of understanding. The ShipMonk team got me through it, however. **What problems is ShipMonk solving and how is that benefiting you?** Simply fulfilling the orders coming through my web site, relaxedtravelers.com, and my Amazon shopping cart. **Official Response from Geanna Culbertson:** > Dear Richard, Thank you for this review! We are so glad that your journey with ShipMonk and our Client Experience specialists has been phenomenal. We'll be sure to share this feedback with the team. Please let us know if there is ever anything else we can do to set up Relaxed Travelers for success, and thank you for being a valued ShipMonk client.  ### 4. Working with Kim Karp at ShipMonk **Rating:** 4.0/5.0 stars **Reviewed by:** Dave V. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about ShipMonk?** Working with Kim Karp at ShipMonk has been an absolute pleasure. Her exceptional support and hard work have been invaluable to our team at 4ocean. The team has been consistently impressed with her dedication and expertise, which have significantly contributed to our operations. **What do you dislike about ShipMonk?** None that I can think of at the moment.. **What problems is ShipMonk solving and how is that benefiting you?** Fulfilling e-commerce orders **Official Response from Daniel Gdowski:** > Dear Dave, Thank you for writing a review about your experience with ShipMonk. We are so glad that you've had exceptional support from Kim, and we'll be sure to share your feedback with her and the entire team. Please let us know if there is ever anything else we can do to set up your business for success. ### 5. Making Shipping Easy with a Good Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Jason Y. | Supply Chain Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about ShipMonk?** - Drew, our happiness engineer, always there to save the day with his quick responses and genuine care. Whether I have a question or a hiccup in my shipments, Drew handles it like a pro. The platform is simple, intuitive, and packed with all the features I need to manage our logistics needs. **What do you dislike about ShipMonk?** Our experience with ShipMonk had its ups and downs, especially during their transition period last summer. However, since October, they've really stepped up their game and turned things around for the better. The efficiency we've experienced recently has been impressive.One area that still needs improvement is the receiving process. Occasionally, scheduling delivery appointments can be a bit challenging. It's something I hope they'll address to streamline the overall experience. **What problems is ShipMonk solving and how is that benefiting you?** Logistics cost transparency pick and pack, storage huamn resource geographic limitation **Official Response from Geanna Culbertson:** > Dear Jason, Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you have found success with our intuitive platform and your Happiness Engineer, Drew, and that he's been very helpful when it comes to resolving issues. We're also happy to hear that your experience has drastically improved since October, and we appreciate you letting us know you still wish for improvement in the receiving process. I'll pass this information on to the appropriate parties, and someone from our support team may reach out to you for follow-up information. You can also always feel free to reach out at support@shipmonk.com to tell us how we can enhance your experience. Please let us know if there is ever anything more we can do to set up your business for success, and thank you for being a valued ShipMonk client.  ### 6. Shipmonk's customer experience team are really great **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about ShipMonk?** We've had Daniel as our 'happiness engineer'/ account manager and he's been great! Daniel's super responsive and helpful on emails and free to take our calls whenever we need him. He's so understanding to our business needs and willing to see how the Shipmonk team's operations can work the way we need them to. **What do you dislike about ShipMonk?** Making claims with couriers is our slowest progress with Shipmonk at the minute. We are struggling with making claims for missing items/ lost packages etc since these need to go through Shipmonk instead of directly with the courier. We are working with Daniel on this. **What problems is ShipMonk solving and how is that benefiting you?** Shipmonk are enabling us to serve US customers more efficiently and cost effectively. **Official Response from Geanna Culbertson:** > Thank you for submitting this review of your experience with ShipMonk. We're glad to hear that you love working with your Happiness Engineer, Daniel, and that he has been very helpful and responsive. We appreciate you letting us know you still wish for improvement in regards to resolving issues with courier claims, but we're glad to learn that Daniel is working on taking care of this issue for you. Always feel free to reach out at support@shipmonk.com to let us know how we can improve your experience. And please tell us if there is ever anything more we can do to set up your business for success. Thank you for being a valued ShipMonk client.  ### 7. Strong customer support- Great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Marine L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2024 **What do you like best about ShipMonk?** The plateform is very well done, well organized, easy and a lot of options. Secong great point is to have one person dedicated to you and who take care of your account. We are bulding a strong relationship with our new happiness Engineer Drew Dizon, he is very professional, helpfull and open to heard suggestions of improvement. **What do you dislike about ShipMonk?** When you open a case, you have to wait the agent reply, and you receive an automatically answer more a notification. In my point of view, only the notification should be set up. **What problems is ShipMonk solving and how is that benefiting you?** Carrier issue, Shipmonk shows automatically the shipment at risk. **Official Response from Geanna Culbertson:** > Dear Marine, Thank you for submitting this review of your experience with ShipMonk. We're glad to hear that you like working with our platform and your Happiness Engineer, Drew, and that he's been very attentive and helpful. We appreciate you letting us know you still wish for improvement in regards to case replies and how you're notified. We encourage you to bring this up to your Happiness Engineer so that the support team can see if there is any way to enhance this area for you. Always feel free to reach out at support@shipmonk.com to let us know how we can improve your experience. And please tell us if there is ever anything more we can do to set up your business for success. Thank you for being a valued ShipMonk client.  ### 8. Daniel is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about ShipMonk?** We love Daniel, he is knowledgable about our processes. I also love the software, it is super user-friendly and easy to understand. Great experience! **What do you dislike about ShipMonk?** Sometimes it feels like we need to bring up the same issue several times before change happens **What problems is ShipMonk solving and how is that benefiting you?** Warehousing :) **Official Response from Geanna Culbertson:** > Dear Amanda, Thank you for submitting this review of your experience with our 3PL. We're glad to hear that you love working with our platform and your Happiness Engineer, Daniel, has been a great support system. We appreciate you letting us know you still wish for improvement in regards to resolving issues with less need for follow up. We encourage you to bring this up to your Happiness Engineer so that the support team can see if there is any way to enhance this area for you. I will also pass this information on to the appropriate parties. Always feel free to reach out at support@shipmonk.com to let us know how we can improve your experience. And please tell us if there is ever anything more we can do to set up your business for success. Thank you for being a valued ShipMonk client.  ### 9. Chris at Shipmonk - the solver of problems, the engineer of happiness. **Rating:** 4.5/5.0 stars **Reviewed by:** Keith E. | Global Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2023 **What do you like best about ShipMonk?** Since Shipmonk purchased the 3PL we initially began working with, operational performance and visibility on processes have greatly improved. Chris Brown is the spearhead of that improvement. Chris is attentive and responsive and treats our account like it's his own. **What do you dislike about ShipMonk?** Shipmonk could do a better job managing resources throughout the year. We are a large-volume client and have struggled to turn around large B2B orders. With that said, the Shipmonk team is aware and does what they can to support us and our business needs. **What problems is ShipMonk solving and how is that benefiting you?** Shipmonk's rapid B2C shipping is outstanding. As a growing brand, we need to be sure our products land safely (and quickly) in our customer's hands - Shipmonk's system and operational excellence help us achieve that! ### 10. Excellent Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Vera P. | Full-Stack Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about ShipMonk?** The customer service is exceptionally attentive. From the moment I began, they provided unparalleled guidance and support. The system is user-friendly, especially once you grasp its logic. Moreover, its integration with Shopify is flawless. **What do you dislike about ShipMonk?** The only minus for me is inability to integrate inventory with QuickBooks. **What problems is ShipMonk solving and how is that benefiting you?** I am a one-man show in the region, with ShipMonk I don't need extra staff to service shipments. Even if something goes wrong, they take care of it for me. **Official Response from Geanna Culbertson:** > Dear Vera, Thank you for submitting this review of your services with ShipMonk. We're glad to hear that you have had a great experience working with our platform, the Shopify integration, and our customer support team. Always feel free to reach out at support@shipmonk.com to let us know how we can help you. We've noted your current feedback; please tell us if there is ever anything more we can do to set up your business for success. Thank you for being a valued ShipMonk client.  ### 11. Poor experience turned around **Rating:** 4.0/5.0 stars **Reviewed by:** Angie F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about ShipMonk?** The new Ship Monk Portal is a huge improvement over the Deposco System. I like that there is more functionality that we can update on our end and the shipment status is much more transparent, allowing us to get ahead of missing shipments. **What do you dislike about ShipMonk?** It's taking months to get credits approved, which is our biggest issue currently. We had many issues with the Ruby Has Nevada location including getting overbilled for over 6 months, a large number of late shipments in late Q3 and most of Q4 2022 and poor follow through on issues and tickets. As soon as Joe was assigned as our account manager, we were able to start moving through the ongoing issues and we are getting back on track. He personally checks on our orders daily to make sure they are going out and reaches out to us whenever an issue comes up so we can resolve it immediately. If it weren't for Christine's help in Q4 and Joe's hard work to get us back on track, we would've left and gone to a new 3PL. **What problems is ShipMonk solving and how is that benefiting you?** We have sent all fulfillment to Ship Monk and this has taken that entire warehousing and drop shipping piece away for us. Our business performance, in the eyes of our vendors, has gone down due to late orders but now that Ship Monk is transitioning the Nevada location over, things are starting to get better. ### 12. Amazing customer service and experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Christina B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2023 **What do you like best about ShipMonk?** I'm a small business owner and really appreicate how available and communicative Shipmonk has been. Whenever I have a question, they are quick to respond and very delightful to work with. Highly recommend as a 3PL provider! **What do you dislike about ShipMonk?** I cannot think of anything to add here about my dislikes. **What problems is ShipMonk solving and how is that benefiting you?** Easy to use software, logistics and inventory management. **Official Response from Geanna Culbertson:** > Dear Christina,  Thank you for submitting this review of ShipMonk. We're so glad to hear that you have had an excellent experience with our team and our software. We appreciate the feedback. Please let us know if there is ever anything more we can do to set up your business for success, and thank you for being a valued ShipMonk client.  ### 13. Ultra Reliable 3rd Party Fulfillment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2023 **What do you like best about ShipMonk?** Their team is very detail oriented and patient. Setting up my account and going through the onboarding process was a breeze thanks to the ShipMonk team. Very competitive prices and convenient facility locations make ShipMonk the best choice I could have made for 3rd party fulfillment. **What do you dislike about ShipMonk?** There's not anything I'd complain about, but I will say there is a learning curve (like everything) to the UI and how to manage your account/shipments/inventory. **What problems is ShipMonk solving and how is that benefiting you?** 3rd Party Fulfillment for my ecommerce business. I sell products on various other websites including our own, and this funnels all of the shipment managing to one easy place. ### 14. They optimized our operations without compromising quality. **Rating:** 5.0/5.0 stars **Reviewed by:** Chloe H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about ShipMonk?** Their outstanding professionalism and responsiveness provided a seamless integration with our company. They optimized our operations without compromising quality. Overall, this positive experience solidifies them as a trusted and exceptional logistics partner. I want to thank Betsi and Brenda, who are amazing and give us the best customer experience. **What do you dislike about ShipMonk?** The shipping price is very high and it should be the opposite as they are a big company and have better rates then anyone on the market that operats by themselves. **What problems is ShipMonk solving and how is that benefiting you?** We wern't on time to ship all our orders and operations started to be to big and we couldn't handle it. It is now fulfilled on time and customers are super happy. ### 15. Took a few months to get going, but Shipmonk did a great job adapting to our unique 3PL needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2023 **What do you like best about ShipMonk?** Having an account manager has been so nice in helping us smooth out the wrinkles of when we first started. Things have been so smooth thanks to them! **What do you dislike about ShipMonk?** Was somewhat difficult getting setup with our unique way of packing orders. However they did adapt and got it down after several months. **What problems is ShipMonk solving and how is that benefiting you?** Receivings, returns, custom packaging. Took some time but they really fit their procedures around how we needed them to operate. ### 16. Fantastic Onboarding Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Brian L. | Founder / CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2022 **What do you like best about ShipMonk?** Just connected my online store and sent my first batch of inventory to Shipmonk. Everything was smooth and onboarding was a breeze. Will update later to reflect my complete order fulfillment experience with them. What really stood out to me though was the customer service component. Chris Acevedo from the Onboarding team was the most helpful individual throughout my whole experience. It is refreshing to have a customer service member not only care about the issues you are facing, but take a step further to see to it that you and your businesses' needs are addressed. Chris personally advocated on our behalf to Shipmonks Returns Team to fully integrate our custom returns process with their system. He also helped us out EVERY step of the way with onboarding, answering all of our questions and personally navigating us through the process and pain points we stumbled on. I can say the genuine care, personal level of detail, and friendly assistance he provided is one of the main reasons I would recommend Shipmonk to anyone. Just like the old adage; you cant buy trust. Trust is earned over time. And due to Chris and Shipmonk's stellar support, this is the main reason why I choose to trust them with my business. Thanks Shipmonk Team! **What do you dislike about ShipMonk?** Getting setup, the self service training and modules were pretty standard- the main trainings are nice however some side articles and topics are outdated and havent been updated to reflect their current version. Some areas such as returns are completely left out entirely for you to navigate. As a fairly tech savvy individual I would score overall ease of use a 75-80% (out of 100). Interface is nice, alot cleaner than Amazon FBA but their instructional guides are less detailed. **What problems is ShipMonk solving and how is that benefiting you?** Great hands-on fulfillment service and 3PL that is scalable for my business **Official Response from Daniel Gdowski:** > Dear Brian, Thank you for writing in to tell us about your onboarding and customer service experience with ShipMonk. We appreciate the detailed feedback in all areas provided. Our Client Success team genuinely does care about ensuring our clients have an amazing 3PL experience right from the very start, and we have shared your feedback with Chris as well! We hope that the last few months have been just as stellar for you, and we look forward to many years of amazing growth for your business. Let us know if there is ever anything you need to make your fulfillment processes even better. ### 17. Stay away **Rating:** 0.0/5.0 stars **Reviewed by:** Ludovic A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about ShipMonk?** Easy software Good warehouse Easy integration **What do you dislike about ShipMonk?** Stay away, Shipmonk has been an headache for our business for the past year. We have been working with them for over 3 years. WE had to fulfilled some of our order after 3days SLA passed, they still charge for the minimum pick fee and never give you a credit for their mistake. They shipped wrong product to one of our distributors, with hand cream. it was so poor packed that everything was damaged and we were finned for wrong customs declarations. WE lost 10000 of dollars of products. second shipment destroyed by customs because of the first one. We have been waiting for a wholesale order, it has been over 11 days, we have some presentation samples orders and we have to wait. For the B2c Shipmonk has been taking over 3 days to fulfilled orders resulting in loss of customers and refunds. Yesterday one of my order was supposed to be fulfilled stil waiting...... When you complain, some of them are nice some others hung up on you or make you feel uncomfortable or send you a passive agressive email. One thing they know it s to charge your credit card! **What problems is ShipMonk solving and how is that benefiting you?** Fulfillment and warehouse. ### 18. Shipmonk lies about their fees and will HIJACK your inventory!! STAY AWAY!!! **Rating:** 0.0/5.0 stars **Reviewed by:** Mark N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2023 **What do you like best about ShipMonk?** Not much, even their shipping process is slow and the people are extremely rude and only care about themselves. **What do you dislike about ShipMonk?** Shipmonk lied to us about their outrageous minimum pick fees and will not stop charging my card! I'm asking them to send back my inventory and they refuse. I'm initiating a CHARGEBACK to their undisclosed fees for the full amount they charged me. This is often the only way a horrible company like Shipmonk will respond to you when you take back money you were not supposed to pay! STAY AWAY FROM SHIPMONK UNDER ALL CIRCUMSTANCES!!! **What problems is ShipMonk solving and how is that benefiting you?** They were supposed to help me with shipping instead they've made it much more difficult. ### 19. Terrible customer service and stupid high shipping, fulfillment fees and hidden costs **Rating:** 0.0/5.0 stars **Reviewed by:** Hans W. | Marketing consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about ShipMonk?** Nothing, they are crazy high shipping and terrible customer service **What do you dislike about ShipMonk?** Shipmonk has stupid high shipping. I have products that cost up to $100 to ship and they split it into two shipments AND charge the fulfillment fee for each. Which ends up being an additional $9. You will be paying the fulfillment fee monthly whether you ship the items or not. These fees are the same price as the storage fees so storage is double the price they say it is. Another thing about storage is that the allowable height of a pallet is on the lower side meaning they charge more than you can find elsewhere per pallet. When I started with them, they would reply to my emails and tickets within 24 hrs and now it takes them 4+ days. Many of the questions I ask them are for customers of mine (sometimes shipping delays and even not receiving). And then I often end up just giving my customers their money back While I wait for Shipmonk's reply. I found a company that has cheaper storage (larger pallets for same monthly fee) plus they don't charge the additional fulfillment fees AND they don't have a minimum monthly order. (The storage is literally half the price) And a HUGE advantage of this new company is the amazingly lower shipping cost. This $100 Shipping cost plus $9 fulfillment fees through Shipmonk is now only costing me a total of $30 with this new company - that includes fulfillment! (Went from $109 to $30) I unfortunately still have products in their warehouse and being charged a stupid amount. I have paid this other fulfillment company to pick them up. I will still need to pay Shipmonk a large amount on top of that for this other company to pick them up. Do not go with Shipmonk!!! **Recommendations to others considering ShipMonk:** Just don't go with them. you will spend way more than you expect and budget for. **What problems is ShipMonk solving and how is that benefiting you?** There are no benefits through Shipmonk. Stay away unless you feel like losing money. **Official Response from Daniel Gdowski:** > Hi Hans, We apologize if your experience with us has been less than perfect. As ShipMonk, we strive to provide a world-class experienced to our merchants and its clear that expectations of service did not quick match up in this case. In response to your comments: 1.) Shipping Charges: We're showing your account's average shipping fee is substantially below your stated fee here. We suggest this is reviewed with our Client Success team immediately. We also noticed the average weight of your shipments increased in February of 2022, which may explain for the change in shipping costs you are reporting. Heavier, oversized items typically incur more shipping cost. ShipMonk provides transparent, line item billings, so we're happy to review any specific orders in question and their resultant charges. 2.) Pick Fees - We're showing your account's average pick fee is substantially below your stated fee here. We suggest this is reviewed with our Client Success team immediately. 3.) Monthly minimums - We do charge monthly minimums, which are typical a result of the pallet storage you are utilizing in the fulfillment center. We're 100% transparent with all accounts regarding the costs of these fees (both before and after account sign up) and are more than happy to review them with you via a meeting with our Client Success team. 4.) Response Times: We strive to respond to all inquiries within 24 hours. We apologize for the delayed response from our Happiness Engineer team and are reviewing your prior tickets internally with the Client Success team to see what we could have done to better handle your requests in the course of managing your account. A senior member of our Happiness Engineer team will be reaching out to you to discuss your feedback for improvement to the account. Thank you again for being a valued merchant. We hope to hear from you soon so this is resolved to your satisfaction. Thank you ShipMonk Client Success Team ### 20. ANYONE ELSE WANTS TO SUE SHIPMONK? **Rating:** 0.0/5.0 stars **Reviewed by:** Alenka G. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2022 **What do you like best about ShipMonk?** the interface they use is good and most of the time they ship on time. But that's about it. Everything else is hell. Stay away. **What do you dislike about ShipMonk?** They find every opportunity to overcharge and find every argument not to repay. I lost so much money and nerves over them that I truly feel I'm out of prison now I'm not with them anymore. Just recently I shipped my final order and got my stock out of there. What a relief. They still claim I owe them money (I do but only for the shipping however they joined the charges with pick fee that was already charged last month and now charging me a late fee). **What problems is ShipMonk solving and how is that benefiting you?** Like I said, it did all look good in the beginning. Good interface, prompt shipping. Until it all went downhill. Stay away from Shipmonk. It's not what it looks like. **Official Response from Charley Garcia:** > Hi Alenka, We're sorry to hear that your experience with us has been less than perfect. Here at ShipMonk, we strive to give all of our merchants world-class support and service. We are currently reviewing your account with us and will reach out shortly to discuss next steps. Thank you for being a valued merchant. ### 21. My worst B2B experience in 20 years. Avoid at all costs **Rating:** 0.0/5.0 stars **Reviewed by:** Sean P. | UX Contracts Expert, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2021 **What do you like best about ShipMonk?** Quick to answer the phone. But quite a pointless benefit if all you hear are platitudes and lies. **What do you dislike about ShipMonk?** Where to start. Our inventory had been shipped to Shipmonk without SKUs, which is entirely OUR fault. Shipmonk would need to create a special project to separate our goods. We sent them a detailed spreadsheet showing which pieces have which SKU. This was sent to our account manager on a Tuesday. By Thursday he told us this project would be completed by the weekend and we were good to go to launch our store. We opened on Saturday with several sales. On Monday our account dashboard still showed no stock so I called Shipmonk. Not only had our spreadsheet not been sent to the warehouse, the special project had not even been started. Completely contrary to the promise that it would have been finished two days previously. Our account manager was on vacation and the person covering assured us the project would be underway straight away. On Tuesday, three days after getting our first sales, there is still no inventory showing. I called and discovered that the project had still not been started and would probably take several days to complete. At this point I had lost all confidence in Shipmonk and asked them to stop the receiving project and we’d arrange collection of our goods. Some inventory did then show – one box of dresses and two boxes of trousers had been unpacked. The special project fee for this was over $300. If we had continued to let our goods be unpacked the project fee would have been in excess of $3000! This all happened in March 2021. It is now November and they still have our dresses and trousers. It seems Shipmonk requires customers to sign a closing contract, one clause of which, is to not leave any disparaging reviews of them. I have never in my life been asked to sign a contract to end a relationship, let alone one that stops customers from reporting the truth. For the past six months we have been emailing back and forth trying to get our goods released. They finally relented on charging us storage fees (apparently they kept the trousers and dresses in their fulfilment storage areas all this time – not at our request), but still insist on us signing a contract. At the risk of losing our goods we need to warn people not to deal with this company. We noticed several other issues that would have caused problems had we actually used their service. As part of our product receiving we supplied weights and sizes for our pieces for shipment fee calculation. On our shipmonk dashboard many of our pieces were showing as double the postage price that we calculated using Shipmonk’s sales pack that contains their zones and rates. When I queried this it seems they use something called volume weight which is not mentioned in the sales brochures and would have doubled the postage cost for several of our pieces. We currently use USPS and pay less than what we had originally expected to pay with Shipmonk. This is nothing more than hidden fees, which is a common theme if you read other customer’s reviews. This is just a snapshot of the nightmare we’ve had with this company. There are far far better alternatives out there. Use them. **What problems is ShipMonk solving and how is that benefiting you?** No problems solved, only problems created. **Official Response from Charley Garcia:** > Hi Sean, We are very sorry to hear that your issues with ShipMonk have occurred. We'd love to speak more regarding your experiences with us, and to see if we can currently alleviate any stress you are still feeling as a result. Your case has been forwarded to our support team, and they're awaiting your call/email. Please reach out to support@shipmonk.com to directly speak with one of our Happiness Engineers. ### 22. Still Traumatized - Avoid Them at All Costs **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about ShipMonk?** Their technology platform, which is what tricks most people (including investors it seems) into thinking they'll be good to work with. Unfortunately it's just for show and is never accurate. **What do you dislike about ShipMonk?** EVERYTHING. We used them for a little over a year and they almost put us out of business several times. It got so bad we had to enlist a lawyer just to get them to refund us for: - damaged items - lost items - incorrectly fulfilled items (we sell children's toys & furniture, and our customers were receiving things like drink mixes and a wall clock) - items sent so late (some 2 months late) customers refused them Unfortunately due to their iron-clad contract we had no hope of re-couping costs for the $15K in orders our wholesale distributor refused to pay us for (orders that were placed in Oct of 2020 that in some cases did not get delivered until January 2021) due to ours and our distributor's customer service team being unable to keep up with all of the issues Shipmonk was causing. They constantly blamed issues on carriers during peak seasons, but we were also shipping items from our own local warehouse, and rarely had any major carrier-related issues aside from delays which were clearly shown on tracking. Shipmonk had dozens of orders that showed no tracking, which they blamed on carriers "not scanning due to high volume" but they assured us we'd eventually see tracking for (and we never did). Shipments WE sent out at the same time from our own local warehouse were slightly delayed but still arrived to customers in a reasonable time period. Packages that ended up lost through Shipmonk, they assumed no responsibility for, and we couldn't file claims for because those packages were never scanned by carriers - but conveniently marked as "shipped" in the Shipmonk dashboard. They ripped all of the tops off of our "slap a label" packages (meaning, our items are custom sized so already are in their shipping boxes, all that's needed is for them to "slap a label" on them - which they charge $2.50 for) and could not order new boxes for us in a timely manner, causing all of the inventory they damaged in October of 2020 to be un-sellable during the holiday season. Between October of 2020 and December of 2020 they could not find the time to order new boxes for us, to confirm the number of boxes that were damaged, or to even take a photo of the area they kept our items in. No one in their customer service team, including all of the team leads, were located in an actual warehouse location (during our time with them, everyone was in Florida while our products were warehoused San Bernardino) - so we could never get any questions answered, just kept getting the runaround while they attempted to get answers to extremely simple questions. After they left us with no choice but to lawyer up - they proceeded to gaslight us and claim we were the source of the problem. Luckily I recorded every single email and interaction, and they changed their tune from not wanting to pay us at all, to offering to pay for SOME of the damages they caused. When I requested they pay for 100% of the damages (literally a difference of $1500) they said yes, but only if we signed an NDA to not talk about them negatively. I refused, because there was no way I was going to be prevented from sharing my experiences to potentially save other small businesses from getting destroyed by them. THEN, they offered us $10K to sign the NDA (in credit) - I refused again, because I wasn't going to be bought and we never received any sort of settlement that would even require an NDA, we were simply PARTIALLY reimbursed for damages they caused. When I refused, they then took back the additional $1500 they offered, but at that point I didn't even care. We still had to stay with them for another few months to fully sell the rest of our inventory, as it wasn't worth the additional fees they'd charge for "special projects" when we only had a little inventory left there. Of course in this period they shipped our orders in a somewhat reasonable time (still 3 days to pack), but it was still slow and there were still incorrect orders. Since we left them in January of 2022, things have improved by 1000000%. Because we're now partnered with 3PLs who are not perfect but obviously care about their customers, are willing to commit to a 24-48 hour ship time (Shipmonk never shipped our items in shorter than 3 days, and blamed it on our items being too "large" and difficult to store, even though I'd specifically mentioned the size of our items before we signed up with them and the sales people said it wouldn't be a problem). With Shipmonk, we had issues DAILY. I had several emotional breakdowns because of the dozens of customers we had to constantly update, who repeatedly accused us of lying because we could never get a straight answer to give them from Shipmonk. Now, we have TINY issues once a month at most - that are quickly resolved by people who know what they're doing. Take note of all of their positive reviews and that those people are either - suspiciously positive or unverified, OR, left by larger well-known brands, who they obviously prioritize for validation/to acquire more customers. Meanwhile, they treat smaller businesses like dirt knowing we don't have the resources or platform to fight back. I may be a nobody, and still the CEO of a tiny business, but I promised Shipmonk back when I was a customer that I'd make sure I told ANYONE and EVERYONE about my horrible experience. And I'm making good on that promise now. It took me almost a year to recover from it before I wanted to talk about it, but I'm ready now, and luckily - there's no NDA to stop me. **Please note that this is just a TINY part of my experience, I don't have the energy to share every last detail but don't let them fool you into thinking any of this was an anomaly. Just search in google past page 2 or 3 and you'll find a TON of other business owners whose businesses have been destroyed by them, and have been obscured by the hundreds of positive reviews I can only assume they bought, forced or faked. **What problems is ShipMonk solving and how is that benefiting you?** Setting someone's house on fire and then putting it out and asking for a thank you, is how I'd describe their way of solving problems. ### 23. shipmonk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2022 **What do you like best about ShipMonk?** Developed relationships with ex account managers. **What do you dislike about ShipMonk?** They skew their SLA Times by marking it as shipped, even though it may take 2 to 3 days later to get out the door **What problems is ShipMonk solving and how is that benefiting you?** They do mediocre fulfillment at a high price ### 24. Biggest regret since starting my business **Rating:** 0.0/5.0 stars **Reviewed by:** Jason D. | Founder **Reviewed Date:** October 18, 2021 **What do you like best about ShipMonk?** There's not much I like about shipmonk. I guess what I like best is the platform itself. Fairly easy to navigate. **What do you dislike about ShipMonk?** They continuously use the wrong packaging costing me two to three time shipping costs. They spread my inventory out in over 50 bins instead of a pallet more than doubling my monthly storage fees. When I signed on they sold me on live shipping prices. There are no live shipping prices. Their customer service has been inept recently. **What problems is ShipMonk solving and how is that benefiting you?** I have realized zero benefits with shipmonk. Just headaches. The problem I was looking to solve was shipping to my US amd international customers. **Official Response from Charley Garcia:** > Hi Jason, We would love to speak more regarding the complicated issues you've encountered with us. We are currently internally reviewing your profile, and will reach out soon. Thank you for being a valued merchant. We hope to speak with you soon. ### 25. Good Company that works with you **Rating:** 4.0/5.0 stars **Reviewed by:** Arash E. | Ecommerce Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2022 **What do you like best about ShipMonk?** Helped me with my issues and worked it all out. Had some problems in the beginning but their management team helped solve them. **What do you dislike about ShipMonk?** Had issues with rates hikes but they took care of it. **What problems is ShipMonk solving and how is that benefiting you?** Needed a fulfillment company for eCommerce. They handle that well. **Official Response from Charley Garcia:** > Hi Arash, We hope you're doing well since we last talked. From our last conversation with you, you seemed to be happy that your issues were listened to and resolved in a timely manner. If this is the case, we'd love to speak about this review, and if there's anything else we can do to help you. Please reach out to us directly if you have any questions. As always, thanks for being a valued ShipMonk merchant! ### 26. Snow Teeth Whitening **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 07, 2022 **What do you like best about ShipMonk?** That one is able to quickly view inventory levels and is able to filter out by warehouse. **What do you dislike about ShipMonk?** That I am not able to determine the inventory value by warehouse and SKU **What problems is ShipMonk solving and how is that benefiting you?** Its awesome at determining how much inventory we have per warehouse and how many days we have till we know that inventory will run out. ### 27. Antonio is great! He really understands what we need to be done. **Rating:** 5.0/5.0 stars **Reviewed by:** Frankie P. | Logistics, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2022 **What do you like best about ShipMonk?** Antonio is great! He really understands what we need to be done. He takes the extra mile to ensure we are getting the best service. **What do you dislike about ShipMonk?** Receivings are sometimes difficult to keep track of, **What problems is ShipMonk solving and how is that benefiting you?** Inventory management and order fulfillment. ### 28. Antonio is really helping us. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2022 **What do you like best about ShipMonk?** Very good Software and if you are lucky to get an HE like Antonio, then everything is good. **What do you dislike about ShipMonk?** Sometimes they take too long to fulfill. **What problems is ShipMonk solving and how is that benefiting you?** We are working with Antonio in order to get all of our problems solved. ### 29. I Love ShipMonk! Giving it a 5-Star! **Rating:** 5.0/5.0 stars **Reviewed by:** Toulaish S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2019 **What do you like best about ShipMonk?** I am giving ShipMonk a 5-Star review for various reasons! "SIMPLICITY" would be one word to describe the overall user experience and business experience with ShipMonk. They have made a phenomenal job at Simplifying the entire process from Shopify integration to receiving your products in their warehouses and shipping them globally. They have a truly dedicated and devoted Customer Service team to help you every step of the way. Their international shipping rates are attractive and that has been much appreciated by our customers. Working with ShipMonk has been a plain-sailing journey. ShipMonk has made it possible for me to run my business remotely from anywhere in the world which I am truly appreciative and grateful for. Cheers, Toulaish, CEO Sleep-Bliss **What do you dislike about ShipMonk?** Honestly, the way they have organized themselves, I have not found any negative points so far. **Recommendations to others considering ShipMonk:** If you are looking for an easy, simple and straightforward 3rd party fulfillment service provider, ShipMonk is the answer! **What problems is ShipMonk solving and how is that benefiting you?** It has helped me run a location independent business. Everything is simple and systematic. ### 30. I Didn’t Think It Would Be This Simple and Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Steven R. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2019 **What do you like best about ShipMonk?** Efficiency, on-time delivery and options including international and domestic distribution **What do you dislike about ShipMonk?** The labeling process for boxes when it comes to shipped boxes from other companies into ShipMonks location **Recommendations to others considering ShipMonk:** If your looking for a way to effectively deliver and store your products domestically and internationally, ShipMonks the way to go. **What problems is ShipMonk solving and how is that benefiting you?** Products being stored and shipped without the hassle of doing it myself. ### 31. Created with shipping clients in mind **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2019 **What do you like best about ShipMonk?** I like using it to see all client info in one place. I use it regularly for my work. You can see all sorts of information regarding shipping, fulfillment and the like. I like that it is in the cloud and has great reporting. **What do you dislike about ShipMonk?** It is user friendly but does require some training to get familiar with. **What problems is ShipMonk solving and how is that benefiting you?** I am matching client payments to their shipments with in the software. ### 32. Incredible experience working with Shipmonk. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2019 **What do you like best about ShipMonk?** Incredible experience working with Shipmonk. I have worked with a few 3PLs for my business and this has been the smoothest operation I have encountered. They receive product well, notify when in stock, the dashboard is very communicative and connects well with my store. Overall, I would recommend them to all of my fellow eComm businesses. **What do you dislike about ShipMonk?** After working with several awful 3PL services, I do not have any complaints. **What problems is ShipMonk solving and how is that benefiting you?** Smooth Business flow from product received to customer fulfillment and inventory management. ### 33. Great customer support and UI **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2019 **What do you like best about ShipMonk?** The system was easy to set up and customer support was always friendly and willing to help. They can package with customizable packaging and pick fee goes down with more orders you do monthly. **What do you dislike about ShipMonk?** Pick fee and shipping cost makes it hard for to profit on low cost items ($10 or less). **What problems is ShipMonk solving and how is that benefiting you?** Was looking for a fulfillment centre in the United States that can offer international shipping and provide storage for extra inventory. ShipMonk was definitely able to do that for us. ### 34. Shipmonk is a great order fulfillment center for eCommerce **Rating:** 5.0/5.0 stars **Reviewed by:** Marek B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2019 **What do you like best about ShipMonk?** Shipmonk is a great order fulfillment center for eCommerce especially for young startup companies. Quick Customer service and great online application/platform are among their main benefits. We have integrated ours with Shopify store. Two locations in CA and FL can help you optimize shipping costs. We can highly recommend it **What do you dislike about ShipMonk?** We have been with Shipmonk 2+ years and really like everyting so far. **What problems is ShipMonk solving and how is that benefiting you?** Shipmonk provides fulfillment for our ecommerce business. ### 35. Shipmonk **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2019 **What do you like best about ShipMonk?** Not having to manage shipping has been a really important part to our company's expansion and we couldn't have done it without the team at Shipmonk. Their customer service is extremely attentive and all of our customers have been happy with the arrival of their packages. **What do you dislike about ShipMonk?** I had a hard time figuring out the bundles and mapping out the products but once I figured it out everything ran smoothly. **What problems is ShipMonk solving and how is that benefiting you?** Time issues. We used to be slow in getting packages out to customers and now they go out either the same day they are ordered or the morning of the following. ### 36. Great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2019 **What do you like best about ShipMonk?** Software was very easy to use and very helpful **What do you dislike about ShipMonk?** As an admin, deleting users was kind of tricky **Recommendations to others considering ShipMonk:** It was easy to setup, great customer service! We used Shipmonk Integration with Shopify has been seamless. I definitely recommend **What problems is ShipMonk solving and how is that benefiting you?** fulfillment ### 37. Interesting Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2019 **What do you like best about ShipMonk?** Good software and ease of use. Straight forward. **What do you dislike about ShipMonk?** Hard to do a subscription model because theres a lot of costs **Recommendations to others considering ShipMonk:** Figure out prices before hand **What problems is ShipMonk solving and how is that benefiting you?** No ware house, no shipping team! ### 38. Use friendly platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2019 **What do you like best about ShipMonk?** Their platform is very user-friendly and informative, which keeps us in the know without having to physically see or touch the inventory. **What do you dislike about ShipMonk?** I would like to see a mobile app so you dont have to use the browser on mobile **Recommendations to others considering ShipMonk:** they have a user-friendly platform that allows you to see your inventory status near real-time **What problems is ShipMonk solving and how is that benefiting you?** Shipmonk took over fulfillment for us during a crucial time for our startup company. It was a seamless transition which has allowed us to focus on other aspects of our business. ### 39. Young and vibrant company! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2019 **What do you like best about ShipMonk?** Shipmonk is an incredible experience! Very "now"....a bright, vibrant, young fulfillment center, not some dingy old Warehouse. Very simple to integrate with online. Very helpful with every step of the business from beginning to end. **What do you dislike about ShipMonk?** I honestly can't think of a downside... Everything was exemplary **What problems is ShipMonk solving and how is that benefiting you?** Seamless integration ### 40. Shipmonk **Rating:** 5.0/5.0 stars **Reviewed by:** James B. | Chief Executive Officer, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about ShipMonk?** They have very strong systems that work will if you want fulfillment from your website handled. **What do you dislike about ShipMonk?** They are rapidly growing so some systems haven't been figured out. **What problems is ShipMonk solving and how is that benefiting you?** They allow me to outsource items that I'd have had to figure out. ### 41. Must use shipmonk for fulfillment! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2019 **What do you like best about ShipMonk?** - Easy to setup - Easy to use - Accurate software - Perfect for small startups **What do you dislike about ShipMonk?** - I really dont have any complaints, the software worked well for us and our needs! **What problems is ShipMonk solving and how is that benefiting you?** This helped my subscription business outsource our pick, pack and ship! ### 42. close but still to far **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2017 **What do you like best about ShipMonk?** I loved that they had a shopify app/extension that made it easy to fulfill orders **What do you dislike about ShipMonk?** The custom kitting/special project service they offer didn't come to fruition as planned and promised as it was in the sales cycle. **Recommendations to others considering ShipMonk:** Only use this for fulfillment for a Shopify store, don't try to make it something its not. **What problems is ShipMonk solving and how is that benefiting you?** We need an efficient way to send customers gifts and auto the process. - [View ShipMonk pricing details and edition comparison](https://www.g2.com/products/shipmonk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+16%3A18%3A24+-0500&secure%5Bsession_id%5D=8ce21072-1f3e-4cd7-9577-cd58f385b7ce&secure%5Btoken%5D=9349b58d0d332d7b82d349a8421c35513ae828e0d411879e781af588462ffba3&format=llm_user) ## ShipMonk Features **Supply Chain Operations** - Warehousing - Transportation - Inventory Management **Global Shipping** - Integration - Reporting - Labels - Returns **Labels** - Label Printing - Return labels - Bar codes **Multichannel inventory management** - Warehouse Inventory Transfer - Multichannel Inventory Syncing - Multi-Warehouse Routing **Warehouse Definition** - Locations - Visualization - Warehouse Slotting **Visibility** - Compliance - Search - Temperature Alerts - Shipment Tracking - Order-Level Visibility - ETA - Geofencing **Order Entry** - Entry - Register - Notifications **Shipping Insurance** - Claim Tracking - Shipment Tracking Integrations - Cargo Tracking - Reporting & Analytics - B2C E-Commerce Tracking - Claim Filing **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Delivery** - Flows - Alerts - Inventory - Modes **Customer Management** - Customer Portal - Visibility - Billing **Payments and Pricing** - Global Tax - Currency - Payment Methods - Cost - Pricing **Order management** - Order tracking - E-commerce integrations - Manage orders - Order Status **3PL inventory management** - Client management - Marketplace connections - 3PL inventory tracking **Logistics** - Cross Docking - Receiving - Pick & Pack **Order Tracking** - Shipping - Tracking - Backorder **Analytics** - KPIs - Dashboards - Custom Reports **Global ecommerce management** - Compliance - Delivery Tracking - Risk - Documents **Portals** - Marketplaces - Branding - Omnichannel **Carrier and rate management** - Quick rate comparison - Vendor availability - Flat rate services **Inventory Management** - Inventory Tracking - Inventory Costing - Product Master - Inventory Forecasting - Integrations **Analytics** - Worker performance - Error Tracking - Procurement analytics **Inventory Management** - Stock Levels - Flow Of Goods - Reserving Goods **Inventory management** - Low stock alerts - Automated inventory orders - Assign suppliers **Inventory Management** - Customer Portal - Cycle Counting **Workflow Automation** - Rating - Dispatch and Tender - Invoice Management - Digital Document Reconciliation **Customer Management** - Order Status - Information Access - Email Notifications **Reports** - Shipment reports - Inventory reports - Unshipped products **Network Management** - Geographic Optionality - Automated Onboarding **Subscription Management** - Payment Data - Payment Gateway - Billing - Automatic Payments **Performance** - Financial Analytics - KPIs - Benchmarking **Agentic AI - Order Management** - Adaptive Learning - Natural Language Interaction **Platform** - Data quality - Languages - Configurable Notifications **Inventory Management Platform Features** - Centralized Inventory Database - Inventory Level Dashboards - Stock History Reporting - Low Stock Notifications - Bundles, Kits, & Variants - Asset Tracking - Inventory Forecasting - eCommerce Integrations - Accounting Integrations - Data Exporting / Importing ## Top ShipMonk Alternatives - [ShipHero](https://www.g2.com/products/shiphero/reviews) - 4.4/5.0 (203 reviews) - [Webgility](https://www.g2.com/products/webgility/reviews) - 4.6/5.0 (371 reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - 4.0/5.0 (3,721 reviews)