# Klara Reviews **Vendor:** Klara **Category:** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement) **Average Rating:** 4.6/5.0 **Total Reviews:** 112 ## About Klara Constant phone calls lead to long wait times, fragmented communication, endless phone tag, unhappy patients, and staff burnout. With Klara, medical practices are able to improve their operational efficiency and centralize patient communication channels with a true system of engagement, integrated with the leading EHRs, and used throughout the entire practice. Every touchpoint throughout the patient journey can be automated with Klara, from appointment reminders to post-visit instructions and beyond. Practices can also communicate with third-party healthcare providers, such as pharmacies, to reduce the time it takes for things like prior authorizations to get approved. Improving patient care and collaboration is as easy as texting. Klara is a leader in patient communication and collaboration whose platform empowers patients to take more control of their healthcare experience and practices to increase efficiency. We help HIPAA-compliant healthcare providers effectively communicate with their patients by transforming high phone volume into two-way messaging. Medical practices across specialties such as dermatology, plastic surgery, OBGYN, family and internal medicine, otolaryngology, pediatrics, primary care, and many more use Klara to improve their patient experience while streamlining their internal administrative workflows. ## Klara Pros & Cons **What users like:** - Users love the **user-friendly communication** features of Klara, facilitating quick and safe interactions with healthcare providers. (23 reviews) - Users find Klara to be **easy to use** , with seamless implementation and efficient communication for staff and clients. (20 reviews) - Users appreciate the **real-time communication** features of Klara, enhancing patient engagement and service efficiency. (18 reviews) - Users appreciate the **fast and efficient texting communication** of Klara, enhancing productivity and patient interactions. (11 reviews) - Users appreciate the **ease of communication** with Klara, enhancing interactions with patients and staff efficiently. (11 reviews) - Easy Access (9 reviews) - Messaging Management (9 reviews) - Navigation Ease (9 reviews) - Communication Efficiency (8 reviews) - Customer Support (8 reviews) **What users dislike:** - Users find Klara's **limited features** frustrating, particularly the inability to edit settings and manage appointments effectively. (6 reviews) - Users report significant **communication issues** with Klara, citing difficulties in accessing past conversations and poor customer support. (5 reviews) - Users experience **messaging issues** with Klara, including glitches, readability problems, and limited editing capabilities. (5 reviews) - Users struggle with **search issues** in Klara, making it difficult to locate closed conversations and needed information. (5 reviews) - Users express frustration with Klara's **limited messaging features** , finding them inconvenient and difficult for older patients. (3 reviews) - Difficult Setup (2 reviews) - Poor Customer Support (2 reviews) - Poor Usability (2 reviews) - Slow Loading (2 reviews) - Slow Performance (2 reviews) ## Klara Reviews ### 1. Effortless Patient Communication with Klara **Rating:** 4.5/5.0 stars **Reviewed by:** KRUNAL P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Klara?** I like that Klara makes it easy for patients to connect with us, and we can solve queries without the need for a call. The system is easy to learn, and we found it simple to use. Setting up Klara was straightforward, just requiring an email for signup. Initially, we were a small team of about 7 to 8 people, but now more than 20 people use Klara. **What do you dislike about Klara?** I think Klara could improve the time it stays active on the website. It logs off after 30 minutes, which is a bit inconvenient for me. **What problems is Klara solving and how is that benefiting you?** I use Klara to easily chat with patients about their appointment queries, medication refills, and records without calls. It simplifies connecting with patients and handling queries efficiently. **Official Response from Danielle Corrales:** > We're so glad to hear you're enjoying Klara, Krunal! Thank you for taking the time to share your thoughts. ### 2. Enhanced Patient Communication, Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail S. | medical receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Klara?** I love using Klara for communicating with patients because it really allows for fast communication. I find the ease of the setup incredibly convenient, which means my team and I can start using it without any hassle. What stands out for me is how Klara organizes conversations efficiently, making it easier to keep track of patient interactions. Additionally, one of the valuable features of Klara is that patients are able to text pictures, which adds a level of accessibility and convenience in sharing necessary information quickly. Compared to the previous product we used, Klara offers more accessibility, making it a better choice for us overall. **What do you dislike about Klara?** I find Klara can be glitchy at times, which hinders its reliability during communication. Additionally, it's slow to update, which can be frustrating when immediate responses or actions are required. **What problems is Klara solving and how is that benefiting you?** I use Klara for fast, organized patient communication, ease of setup, and accessibility, allowing patients to text pictures. ### 3. Working with Klara **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Klara?** What I like best about Klara is its simple, user-friendly messaging system that feels just like texting. It makes communication between patients and healthcare staff quick, clear, and organized. I also appreciate how it integrates smoothly with our existing systems, saving time and reducing phone call volume. Overall, Klara improves efficiency while keeping patient care personal and responsive. **What do you dislike about Klara?** One downside of Klara is that it relies heavily on patients being comfortable with texting and smartphones, which can be challenging for older or less tech-savvy users. Sometimes notifications can be missed, leading to delays in communication. The platform also lacks more advanced automation or customization options for certain workflows. While overall effective, there's still room for improvement in adapting to diverse patient needs and preferences. **What problems is Klara solving and how is that benefiting you?** Klara is solving the problem of inefficient, time-consuming phone communication in healthcare settings. By offering secure, text-based messaging, it reduces phone tag and frees up staff time for more meaningful tasks. It also improves response times and keeps all patient conversations documented in one place. This has led to better patient satisfaction, streamlined workflows, and less stress for our team. **Official Response from Danielle Corrales:** > Thank you so much for taking the time to leave a review! We are happy to hear about how much you are enjoying Klara. ### 4. Organized, User-Friendly Messaging That Makes Patient Communication Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Klara?** It's organized and user friendly. Allows you to text patients back and receive photos. **What do you dislike about Klara?** It allows established patients to create a new patient chart even though they already have a chart since they're established. **What problems is Klara solving and how is that benefiting you?** Klara shows time stamp which is great for our patients who reach out to us for cancellations. ### 5. Effortless Organization and Communication with Klara **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Klara?** Klara is very simple to use and super convenient. I love how smooth the experience feels, it keeps everything organized and makes communication so much easier. **What do you dislike about Klara?** Not much, but sometimes it works a little slow on Mondays. **What problems is Klara solving and how is that benefiting you?** Klara is making communication with customers fast, and easy. **Official Response from Danielle Corrales:** > Thank you so much Eliud! We appreciate you taking the time to leave us a review. ### 6. Klara and its effective use. **Rating:** 5.0/5.0 stars **Reviewed by:** Deborah K. | Certified medical assistant, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Klara?** I love how easy it is to use and communicate with patients. **What do you dislike about Klara?** There is nothing that I have found that I dislike with klara. Everything is going well. **What problems is Klara solving and how is that benefiting you?** It is solving problems such as how fast and quick we can communicate with patients and upload documents. **Official Response from Travis Wachter:** > We value your feedback, Deborah! Thank you for choosing to share your experience. ### 7. Klara is a great choice for your practice **Rating:** 5.0/5.0 stars **Reviewed by:** Shirin V. | Clinic Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Klara?** What I like best about Klara is it is HIPAA compliant and the ease in chatting with our patients as needed. You can customize groups for the messages to come to specific people in the practice. I like having the capability of reassigning a message to someone specific to handle for the patient. **What do you dislike about Klara?** I do not have anything that I do not like at this time. **What problems is Klara solving and how is that benefiting you?** As technology continues to be such a large part of everyone's everyday lives, the ease of texting the practice is sometimes more convenient than making a phone call. **Official Response from Travis Wachter:** > Thank you for your feedback, Shirin! We love to hear how Klara has improved your practice. ### 8. Easy Video Features Make Online Visits a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Klara?** I like having the options to use the easy video features for online visits **What do you dislike about Klara?** I really enjoyed using this app and did not experience any issues **What problems is Klara solving and how is that benefiting you?** This app helps me save time and money! I like the convenience of using Klara! ### 9. Klara Utilization in Ophthalmology **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle A. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Klara?** Klara has really improved our capacity on communicating with our patients. It has significalty reduced our outgoing calls. We utilize it for self scheduling, as well, for routine eye exams with our Optometrists. We are able to request information needed from our patients very quickly. We also use it for estatements and surgery payment deposits. It has helped streamline many of our manual processes. Looking forward to future enhancements ! was easy to implement and is very easy to use. **What do you dislike about Klara?** Klara needs to be whitelisted with Mod Med. Also when a patient cancels or requests to reschedule, it takes the patient off the schedule - which is great. But if the patien then turns around before the appointment and changes it to Confirm, it puts them back in that slot. At times this creates double booking because that slot could have already been filled. **What problems is Klara solving and how is that benefiting you?** We were having to make alot of outbound calls, especially from the call center. So our answering phones percentage was extremely poor. Having Klara being used by the call center has allowed our answer rate to be at 80% and higher for inbound calls. We were struggling at 50% answer rate. When a patient is scheduled an appt, either via the call center or after a check out, Klara automatically sends them their scheduled appt date and time. We have been able to send requests for certain information and patients are able to submit it through Klara and it is imported into their chart. **Official Response from Danielle Corrales:** > We're so happy you're enjoying Klara, Michelle. Thank you for taking the time to share your experience! ### 10. Its ease to use to communicate with patient **Rating:** 5.0/5.0 stars **Reviewed by:** Bhgaya R. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Klara?** Ease to use we can communicate with the patient **What do you dislike about Klara?** Limited features,Confusing interface,Privacy concerns **What problems is Klara solving and how is that benefiting you?** Phone Tag & Missed Calls **Official Response from Danielle Corrales:** > Thank you for leaving a review Bhgaya! We're so glad to hear you're enjoying Klara. ### 11. Excellent for Patient Communication and Information Sharing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Klara?** Patient communication and receiving important information **What do you dislike about Klara?** Since we began using it, we haven't encountered any negative issues. **What problems is Klara solving and how is that benefiting you?** I now spend less time reaching out to patients to gather information. ### 12. Do not use this Platform; It does not work well and they do not have good business practices. **Rating:** 0.0/5.0 stars **Reviewed by:** Shannon M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Klara?** There are no redeeming qualites. Do yourself a favor and spend a little more and get the platform Podium so you can actually speak to your patients in a timely manner. **What do you dislike about Klara?** I had high hopes for Klara, but my experience has been incredibly disappointing. The customer service was lacking; it took ages to get a response, and when I finally did, it felt dismissive. The platform itself is outdated and a hassle for patients to use, making effective communication nearly impossible. This is crucial for scheduling or rescheduling appointments, especially since most patients prefer not to call the office. As a small business, I expected better support and communication, but it seems like Klara prioritizes larger clients instead. Overall, it’s definitely not worth the money, and I cannot recommend their services based on my experience. **What problems is Klara solving and how is that benefiting you?** It did not solve anything. Patients do not like having to use yet another app that they have to log into and then get logged out of within a few minutes. It constantly gives errors as well. **Official Response from Danielle Corrales:** > Hi Shannon, Thank you for your review. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful. ### 13. Ease of being able to 'just text the info' to the pt's when they ask or don't want 'another portal'. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Klara?** I like being able to text the pt's w/minimal delay and send/receive any forms/docs needed. I appreciate being able to see if the pt has or hasn't read the msgs as well. We have a lot of pt's ask to just text them info & not all use our portal system. Plus the portal has a delay where we have to wait for the pt to see an email that says they have a msg, log into the portal & then if they reply there, wait for someone to send a task that w/the portal msg & that may be delayed by not being sent to the correct person right away. With Klara, it gets assigned fairly quickly & we can see all the history if we open the pt's acct to send them a msg & see all correspondences as they happen instead of piece mail in multiple diff tasks/portal msgs in our portal system. (We get a new task for each portal msg even if they are responses to prev s msgs.) Pt's usually check/respond to text msgs fairly quickly. **What do you dislike about Klara?** 1)I would like to be able to send forms, orders, results, etc., directly to from the chart to the pt in Klara instead of having to save to the computer & then upload to Klara to send. 2)It would be nice to have a list of recent pts you've communicated w/pop up when you go to/use the search bar. 3)If there was a way to have preloaded messages you can pick from to send to pt's, like 'I am trying to reach you for x, please call....' or 'Here are the forms for x, please complete and return by...'. One's that each user can make specific to them would be best. **What problems is Klara solving and how is that benefiting you?** Not being able to reach patients to schedule or playing phone tag is my biggest issue. I have been able to communicate w/pt's via Klara when unable to connect by phone. I also utilize the ability to send/recieve forms & docs needed quite a bit as many pt's don't want to use our portal system or have fax capabilities. I can also see if pt's have read the msgs to make sure they have the info needed. **Official Response from Danielle Corrales:** > Thank you for taking the time to share your thoughts. We are always looking to improve our product experience and your feedback is helpful! ### 14. Implementing Klara has created ENORMOUS efficiencies within our workflow! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?** Klara is extremely user-intuitive. There is no extensive training needed to understand how Klara works and how to utilize bits and pieces of it to create efficiencies across numerous job positions. We have loved that the implementation of Klara hasn't required our clinic to setup all the capabilities of it. We began using Klara for the HIPAA-compliant text messaging features, the appointment reminders and responses, and the e-forms feature. Patients are able to bypass downloading additional apps or creating usernames and passwords and simply login by verifying date-of-birth, name and phone number. Over the course of several months, we began enabling and using additional capabilities (voicemail transcription - LOVE THIS, pre & post appointment messages based on appointment type, e-statements, text-to-pay, etc). Klara has a great staff and support team that is truly dedicated to ensuring that it's setup correctly to your workflow and they genuinely want your practice to succeed in implementing this product. They have been receptive to feedback and come back with solutions! **What do you dislike about Klara?** Truly this is a product whose success is determined by the person in-office implementing this. Klara has made communication internally with staff and patients so much easier first and foremost. While we had some staff that were initially resistant to change, it was quickly realized how much easier this product made each of our jobs. Educating staff on this product is so critical! **What problems is Klara solving and how is that benefiting you?** Klara has enabled our clinic to quickly communicate and delegate messages & voicemails to the correct person. It has become a centralized location of communication that is trackable, can be exported to the chart, while also reducing response time for patients. **Official Response from Danielle Corrales:** > Thank you for taking the time to write a review. We're so glad you are enjoying Klara! ### 15. Was excited but product fell flat. **Rating:** 2.0/5.0 stars **Reviewed by:** Mary Anne B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2024 **What do you like best about Klara?** I like that I can text message patients. **What do you dislike about Klara?** Our patients do not like the set up, it is glitchy, the messages to pateints are too little to read. We also cannot edit our own things. We have to call a rep to do it, which is weird. It is really not that easy to use. It seems that it was a good idea, and some coders were hired, but coders were not kept to continue to innovate and fix. CONTINUE INNOVATING or you will loose your product all together. **What problems is Klara solving and how is that benefiting you?** We can message patients, but they have stopped using because they do not like it. **Official Response from Danielle Corrales:** > Thank you for bringing this to our attention Mary Anne. We're sorry to learn about your experience. We are always looking to improve our product and your feedback is helpful. ### 16. Easiest way to communicate with patients! **Rating:** 5.0/5.0 stars **Reviewed by:** Alisha G. | Certified Dermatology Technician and Medical Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Klara?** I love that patients can send pictures and that we can communicate back and forth in real time! **What do you dislike about Klara?** I wish that there was a way to bridge Klara's information into our EMR. **What problems is Klara solving and how is that benefiting you?** Patients appreciate being able to text and reach staff in a timely manner. It makes it easier to multitask for staff. We can not always break away to answer phones but we can change screens on the computer to use Klara while doing other things. Patients and staff appreciate being able to send and receive pictures, making our work more efficient and helping to manage our time. **Official Response from Danielle Corrales:** > Thank you, Alisha. We're delighted to hear about your experience with Klara! ### 17. Good application **Rating:** 5.0/5.0 stars **Reviewed by:** ashley e. | medical asisstant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2025 **What do you like best about Klara?** easy to use, great customer support, i use it frequently, thers a number of features that are helpful **What do you dislike about Klara?** i love everything shout Klara. the log out time sometimes gets in the way but other than that i love it **What problems is Klara solving and how is that benefiting you?** helping me get in touch with patients effectively and allows me to make sure patients get what they need ### 18. Good Product, but has the potential to be better **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Klara?** I love being able to message patients, as it can be quicker than calling. It also allows us to communicate with other staff about an individual patient in one thread so information can be referenced. I do use it every day at my work, and use it frequently as a patient. Getting started is very easy, and simple to do, both as a medical staff and a patient. **What do you dislike about Klara?** Not being able to search/see which conversations were closed. Sometimes, I need to go back to the conversation I just closed, and if I don't remember who it was, I'm stuck. If I try going through past conversations, there are too many to go through to find the patient I'm looking for. **What problems is Klara solving and how is that benefiting you?** Problem: Limited time Benefit: Communicating with patients quickly when time is limted **Official Response from Danielle Corrales:** > Thank you for your feedback! We love to hear how Klara has had a positive impact on your practice. ### 19. Amazing product **Rating:** 5.0/5.0 stars **Reviewed by:** evelyn c. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?** That allow us to use the time we would have spent on the phone to do more productive things without sacrificing service, makes things easier for patients and permit us to send documents and have conversations with patients without having to stop what we are doing Implementation was easy, the customer support is great, we had a great experience with it **What do you dislike about Klara?** Nothing at all, the system is excellent and customizable **What problems is Klara solving and how is that benefiting you?** Lack of staff **Official Response from Danielle Corrales:** > Evelyn, we're so happy you're enjoying Klara. Thank you for sharing! ### 20. PERFECT COMMUNICATION APP **Rating:** 5.0/5.0 stars **Reviewed by:** Selenne c. | Front Desk Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Klara?** User friendly and love that I have direct contact with a patient, our hours of operation are usually the same working our for our patients so being anle tp communicate via text is so convinient. **What do you dislike about Klara?** Do not dislike anything so far, Im only on there when communicating with a patient about appointments. **What problems is Klara solving and how is that benefiting you?** Communication is much easier via text for some of our pts. **Official Response from Danielle Corrales:** > Thank you, Selenne! We appreciate the positive comment. ### 21. The use of Klara **Rating:** 4.5/5.0 stars **Reviewed by:** Kerem E. | Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?** The ease of use working with patients. I can be in contact with them in only one touch. The Ease of Implementation for patients to upload their files. If I ever have a problem I can contact Customer Support **What do you dislike about Klara?** I don't dislike anything about using Klara **What problems is Klara solving and how is that benefiting you?** To make appointments, sending important files, to give important information to patients when they ask for it. **Official Response from Danielle Corrales:** > We value your feedback, Karem! Thank you for leaving us a review. ### 22. Klara is easy to use for both clients and businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about Klara?** Klara is easy to use and understand.It is easy to implement and train new staff and clients how to use. It has many features that are helpful for all partied involved. We use it daily to assist our clients and to communicate between inter-office personnel. Customer support is easy to access and quick response and resolution time. **What do you dislike about Klara?** It is not compaticble with our current system so we have to use both systems for communication. **What problems is Klara solving and how is that benefiting you?** Klara makes Telemedicine very easy which allows us more access to our patients and more ability to meet their needs. **Official Response from Danielle Corrales:** > Thank you for taking the time to leave us a review. We're glad to hear you're enjoying Klara! ### 23. Effortless Communication and Streamlined Care **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Klara?** Its ease of use, seamlessly combining messaging, appointment scheduling, and telemedicine features, all while ensuring secure and efficient communication between healthcare providers and patients. **What do you dislike about Klara?** While the platform is user-friendly, some users might find the interface a bit limiting compared to other more customizable solutions. **What problems is Klara solving and how is that benefiting you?** The problem of inefficient communication and scheduling in healthcare. It streamlines messaging, appointments, and reminders, saving time and improving organization, leading to a more efficient and smoother experience for both providers and patients. **Official Response from Danielle Corrales:** > We're so happy you're enjoying Klara. Thank you for sharing! ### 24. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Annalys L. | Lead receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Klara?** Easy and intuitive it is to use. The asthetic. **What do you dislike about Klara?** The only annoy part is when we have duplicate patients and merging them is a hassle **What problems is Klara solving and how is that benefiting you?** Ease of communcation, easy telemedicine visits and online forms **Official Response from Danielle Corrales:** > Thank you, Annalys! We appreciate your kind feedback and the time you took to share it. ### 25. Awful experience from start to finish **Rating:** 0.5/5.0 stars **Reviewed by:** Annmarie D. | Clinical Director & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2024 **What do you like best about Klara?** The introductory call was amazing - all the points about the services offered sounded like a dream. **What do you dislike about Klara?** Onboarding was unnecessarily slow. Took 1-2 weeks to get on a 15 minute call. They had (4) different 15 minute calls prior to "launch date" which was still not officially launched. Constantly had to message the people in charge of our account to get any correspondence from them. By the time we had access to login and try out the features, we realized we were not given completely transparent information and that all of our staff would have access to every single clients information. From the beginning we told the sales guy we were in-home healthcare that we have one entry staff with one client (which he was familiar with because his child also had the therapy we provide from another agency). I understand why doctors can have access to any clients info, but an entry level staff right out of high school should not have this information. Overall, between the training/onboarding, awful communication (still waiting on a response to be removed from their contract 3 weeks ago - followed up 3 times and no response!), and it not actually being confidential I felt compelled to write a review. I dont usually write reviews, I've used bad software before. This one is by far the worse experience I have ever had with a software which is sad because I am from the city/town that they are based in so I thought it was a sign that it would be a good fit. Guess not! We ended up finding a HIPAA compliant chat online that we could practice on before making a committment. I will only do that moving forward with any software we try. **What problems is Klara solving and how is that benefiting you?** It is not benefiting me. They took forever to set up and once set up was finally told that it would not work for our agency. **Official Response from Danielle Corrales:** > We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to bring this to our attention. ### 26. It has been very easy to use and easy to asses patients **Rating:** 5.0/5.0 stars **Reviewed by:** Sherlin A. | Certified medical assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?** I like the most the way its setup for use. **What do you dislike about Klara?** I think the only thing i dislike is that once tasks are completed it takes a while for the number to update **What problems is Klara solving and how is that benefiting you?** It is helping being able to efficiently see patients **Official Response from Danielle Corrales:** > Thank you for your feedback, Sherlin! We love to hear how Klara has positively impacted your practice. ### 27. Easiest communication! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?** Easy to categorize depending on patient inquiry. I love the tagging capability as well. We use Klara for our practice on a daily basis **What do you dislike about Klara?** I would love to see a key word finding option in the individual chats, as well as an option to search phrases in the inbox to locate a patient whose name perhaps we forgot at the time. **What problems is Klara solving and how is that benefiting you?** Good at rapid response and fixing bugs quickly. Support team is very communicative over any issues. **Official Response from Danielle Corrales:** > We're so happy you're enjoying Klara! We appreciate your feedback. Thank you for taking the time to share it with us. ### 28. Klara Helps Minimize Phone Time **Rating:** 5.0/5.0 stars **Reviewed by:** Erin E. | Modernizing Medicine Superuser, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?** Minimize back and forth between staff and patients. Creates a more streamlined method for communication. **What do you dislike about Klara?** Lack of integration with EMA/ModMed. The ability to do pre-checkin via Klara text. **What problems is Klara solving and how is that benefiting you?** Klara helps our office decrease our incoming phone volume. **Official Response from Danielle Corrales:** > Thank you for your feedback, Erin! We're happy to hear you're enjoying Klara. ### 29. Very Intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Braeden D. | Receptionist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about Klara?** This software makes it easy to communicate with patients. **What do you dislike about Klara?** There is nothing that I dislike about Klara. **What problems is Klara solving and how is that benefiting you?** Klara is allowing us to find and more easily connect with each of our patients. **Official Response from Danielle Corrales:** > Thank you, Braeden! We appreciate your feedback. ### 30. Klara is incredibly intuitive. **Rating:** 5.0/5.0 stars **Reviewed by:** Braeden D. | Receptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Klara?** The user interface is extremely intuitive. **What do you dislike about Klara?** I don't have anything that I actually dislike about Klara. **What problems is Klara solving and how is that benefiting you?** Klara is helping us communicate with our patients more efficiently and effectively. **Official Response from Danielle Corrales:** > We're so happy you're enjoying Klara Braeden! Thank you for sharing. ### 31. Great Option for Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Shana S. | Biologic Coordinator/ Medical Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Klara?** The ability to text, upload information with patients **What do you dislike about Klara?** sometimes the transcription is difficult to understand. **What problems is Klara solving and how is that benefiting you?** easier to text a patient and send photos of problems if needed. **Official Response from Danielle Corrales:** > Shana, we're so happy you're enjoying Klara. Thank you for sharing! ### 32. best in house chat system **Rating:** 5.0/5.0 stars **Reviewed by:** VIMOH S. | medical assistance, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?** safety and interface of the klara appliacation. **What do you dislike about Klara?** i dont have any dislike for klara its perfect **What problems is Klara solving and how is that benefiting you?** patient wait time in office and for medical records transfer to patient **Official Response from Danielle Corrales:** > Thank you, Vimoh! We appreciate the positive comment. ### 33. medical assistance **Rating:** 5.0/5.0 stars **Reviewed by:** BHAGYA R. | medical assistance, Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?** its chat system and its safe to use its best app **What do you dislike about Klara?** i do not have any dislike about klara best chat system **What problems is Klara solving and how is that benefiting you?** to send out medical records **Official Response from Danielle Corrales:** > Thank you, Bhagya! We appreciate your feedback. ### 34. Klara is the best way to communicate with your doctor **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica S. | Front Office Administration, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Klara?** User friendly, easy to use and quick convenient way to communicate with your doctors office and staff. **What do you dislike about Klara?** Opening links versus a simple text. We get many older patients that cannot be clicking on links to simply read a message. They would prefer a straight text message. **What problems is Klara solving and how is that benefiting you?** I haven't had any issues and klara IT seems to stay on top of everything so far. **Official Response from Danielle Corrales:** > Thank you for your feedback, Jessica! We always aim to deliver a great experience and these comments are helpful. ### 35. Best way to communicate to customers **Rating:** 5.0/5.0 stars **Reviewed by:** Diana P. | Patient care coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Klara?** Klara is easy to use and I like the functionability and the intergration with our system. **What do you dislike about Klara?** I wish I could text patients that are not patients or that do not have charts **What problems is Klara solving and how is that benefiting you?** People dont like talking on the phone, Klara is easy, I can see when the patient has read my message and conersations are merged into patient chart. **Official Response from Danielle Corrales:** > Thank you for sharing Diana! We're so happy you're enjoying Klara. ### 36. Pretty Solid Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?** I appreciate how easy it is to reach out to patients, and how accessible it is for the patients. **What do you dislike about Klara?** The software that categorizes what a patient needs is a little rough, but I can see it will be very helpful once it is tweaked. **What problems is Klara solving and how is that benefiting you?** Definitely fine tuning the patient request software. I love the idea, but it definitely needs some work. **Official Response from Danielle Corrales:** > Thank you for taking the time to leave a review. We are always looking to improve our product experience and your feedback is helpful. ### 37. Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Theresa G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Klara?** I love that I can clearly state due process, appointments, and other pertinent information to my patients in real time without the hassle of waiting for someone to pick up a phone call. Clear, black and white words on the screen tend to be easier to understand and a reliable source to reflect on when they need to find important answer to their medical needs. **What do you dislike about Klara?** Klara only has one flaw. That flaw is a major deduction in points in my opinion. When someone calls and klara picks up the voicemail in order to translate to text so I can read it on my screen, it cuts off the voicemail and only gives me bits and pieces of the original voice message. If this one major flaw could be fixed, I'd give klara a perfect score. **What problems is Klara solving and how is that benefiting you?** Klara helps to communicate with our patients in real time without the fuss of playing phone tag. This not only benefits our clinic, it also benefits the patient. Patients have complained many times about not being alble to get through via phone calls. Klara eliminates those complaints by 50%. As long as our patients can navigate a smart phone or computer, they are more likely to use klara text which ultimately gets messages to the provider in a sufficient amount of time. ### 38. It has helped us so much! **Rating:** 3.5/5.0 stars **Reviewed by:** Katelyn F. | Front Desk Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Klara?** I love how fast klara is when it comes to messaging back and forth. **What do you dislike about Klara?** I dislike the way klara messages go to the unassigned folder. **What problems is Klara solving and how is that benefiting you?** Voicemails!!! Klara transcribes messages for us allowing us to quickly know what the voicemail is about and allows us to respond via text or call! **Official Response from Danielle Corrales:** > We value your feedback, Katelyn! Thank you for taking the time to leave us a review. ### 39. Klara feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?** I feel as though the user interface is pretty straightforward. **What do you dislike about Klara?** For medical groups with multiple practices there isn't an option to reassign a message to another group if a patients account is accidentally linked to the wrong medical group. **What problems is Klara solving and how is that benefiting you?** contacting the patient in a secure and easy way **Official Response from Danielle Corrales:** > Thank you for taking the time to leave us a review. We are always looking to improve our product experience and your feedback is helpful. ### 40. Klara review **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria M. | Medical Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about Klara?** It is very easy to navigate and it is HIPAA compliant **What do you dislike about Klara?** Patients see the text from us and assume it is just spam. **What problems is Klara solving and how is that benefiting you?** Making it very easy to communicate with patients without making them have to come in person. **Official Response from Danielle Corrales:** > We value your feedback, Victoria! Thank you for choosing to share your experience. ### 41. Working with Klara is so easy **Rating:** 5.0/5.0 stars **Reviewed by:** Cassie M. | Medical assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Klara?** I enjoy communicating through Klara bc it's so easy to access pt information. And it's so helpful to send photos back and forth. **What do you dislike about Klara?** There is not really thing to not like about Kara **What problems is Klara solving and how is that benefiting you?** Na **Official Response from Danielle Corrales:** > We're so happy you're enjoying Klara, Cassie. Thank you for sharing! ### 42. Klara is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?**

How easy it is to communicate with patients.

**What do you dislike about Klara?** Ensure that it does not close out the unimportant messages we receive, such as verifying their appointment. **What problems is Klara solving and how is that benefiting you?** Provide the option to text multiple patients at once instead of calling each one. **Official Response from Danielle Corrales:** > We appreciate your feedback. Thank you! ### 43. Amazing organized easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?** The fact that you can keep your things well organized and it's easy to use **What do you dislike about Klara?** Nothing absolutely nothing. I have not experienced anything bad **What problems is Klara solving and how is that benefiting you?** Klara keeps making everything better and easier to use as they upgrade more **Official Response from Danielle Corrales:** > Thank you for taking the time to leave us a review. We value your feedback! ### 44. Klara Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?** I love how easy it is to communicate with patients **What do you dislike about Klara?** The only downside is that some patients do not like to text **What problems is Klara solving and how is that benefiting you?** It is helping us to communite with patients is a very convinient way **Official Response from Danielle Corrales:** > We value your feedback! Thank you for choosing to share your experience. ### 45. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Avery H. | Wellness Center Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?** I love the ease of access to Klara for customers as well as the visuals! **What do you dislike about Klara?** Needs a bit more adjusting on how to merge patients. **What problems is Klara solving and how is that benefiting you?** Getting in contact with patients who are leaving voicemails **Official Response from Danielle Corrales:** > Thank you for your feedback, Avery. We're happy to hear you're enjoying Klara! ### 46. Medical Biller **Rating:** 5.0/5.0 stars **Reviewed by:** Alisha H. | Biller, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Klara?** It's so easy to communicate with the patient and collect information as well. **What do you dislike about Klara?** I don't have anything I dislike, I just wish more patients would utilize this resource. **What problems is Klara solving and how is that benefiting you?** We are able to gather copies of insurance cards before the patient is in office and it's quite efficient. **Official Response from Erin McCoy:** > Thanks so much for sharing your experience, Alisha! ### 47. Klara has taken our practice to the next level. It's so easy to use and patients love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie B. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Klara?** - Easy messaging - Ability to do mass texts - Can add to website - Templates are easy - Payments are wonderful! - Auto messaging is quick and accurate **What do you dislike about Klara?** Wish it offered a scheduling option! The ease of use is already so amazing, I bet you guys would come up with an amazing scheduling option. **What problems is Klara solving and how is that benefiting you?** Easy messaging with patients and accurate auto messaging to patients. We have tried several services and patients would recieve incorrect appointment times. That rarely happens with Klara. **Official Response from Erin McCoy:** > We're so happy to hear about your positive experience with Klara, Stephanie! ### 48. Great Means of Communication **Rating:** 5.0/5.0 stars **Reviewed by:** ASHLEY W. | CLINICAL MANAGER / CERTIFIED MEDICAL ASSISTANT, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Klara?** A lot of patients prefer to text rather than phonecall. A lot more responses versues phone call responses. **What do you dislike about Klara?** There are none yet that I have noted about Klara. **What problems is Klara solving and how is that benefiting you?** Getting new patient paperwork in on time prior to appointments and having a good documentation trail. **Official Response from Erin McCoy:** > We're so glad to hear that Klara is helping streamline paperwork and patient communication for your practice, Ashley! Thanks for sharing! ### 49. Klara is a easy and simple way to communicate **Rating:** 5.0/5.0 stars **Reviewed by:** Braylee M. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Klara?** It works best with our clinc and uploading conversations to our Medical system. **What do you dislike about Klara?** Individually uploading photos to patient files. **What problems is Klara solving and how is that benefiting you?** Klara helps us with our Virtual patient appointments. **Official Response from Danielle Corrales:** > We appreciate your feedback, Braylee. Thank you! ### 50. Appointment making **Rating:** 4.0/5.0 stars **Reviewed by:** Holly S. | Patient Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Klara?** I like that "unread" and "read" part. Its very easy to copy and the MRN number and access patients accounts to help them quicker. It's great for patient if there at work and need to cancel or reschedule an appointment because it's like a text message conversion. **What do you dislike about Klara?** Its hard to communcation with patient when it's not a basic request like making, cancelling and reschdueling an appointment. **What problems is Klara solving and how is that benefiting you?** Klara is helping patients have more accesible to contacting the office. **Official Response from Erin McCoy:** > Thanks so much for sharing your experience, Holly! We appreciate it! ## Klara Discussions - [What does Klara do?](https://www.g2.com/discussions/what-does-klara-do) - 1 comment - [What is Klara app?](https://www.g2.com/discussions/what-is-klara-app) - 1 comment - [How much does Klara cost?](https://www.g2.com/discussions/how-much-does-klara-cost) - 1 comment - [View Klara pricing details and edition comparison](https://www.g2.com/products/klara/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-02+20%3A08%3A14+-0500&secure%5Bsession_id%5D=cb134ec5-a926-4c09-91f8-d89317367905&secure%5Btoken%5D=09b161242ff2f6a90b64c3650ae19266a3d0935e5bd4d3c42ea421c765fd86fc&format=llm_user) ## Klara Features **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Patient Convenience ** - Tablets and Kiosks - Payment Collection - Form Workflow - Patient Check-in - Mobile Patient Intake **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Administration ** - Patient Data Transfer - HIPAA Compliance - Insurance Credentialing - ID Verification - Appointment Scheduler Integration - E-Signature **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration **Administration** - Practice Branding **Compliance** - HIPAA Compliance - State Regulation Compliance **Generative AI** - AI Text Summarization ## Top Klara Alternatives - [OhMD](https://www.g2.com/products/ohmd/reviews) - 4.8/5.0 (170 reviews) - [Artera](https://www.g2.com/products/artera/reviews) - 4.8/5.0 (83 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)