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HireRight Reviews (172)

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HireRight Reviews (172)

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3.6
172 reviews

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"Fast and Reliable Background Checks, Minor Delays"
What do you like best about HireRight?

I like HireRight because it usually has a quick turnaround for background checks, which is really helpful for our hiring process. I also find it valuable that it provides us with the details we need to make informed decisions, like if someone has several speeding tickets, which could affect their suitability for positions that involve driving. The initial setup was very easy too; I believe I got access within a day. Overall, I like how HireRight works. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Sometimes the turnaround could take weeks, it's rare but it happens. Review collected by and hosted on G2.com.

CC
Mid-Market (51-1000 emp.)
"User-Friendly Design with Outstanding Reporting Options"
What do you like best about HireRight?

The software is easy to use and offers a wide variety of reports. I find its user-friendly design makes navigating through the features simple, and the abundance of reporting options is very helpful. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

New hires can encounter difficulties during the onboarding process, which makes it challenging for them to get started. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi Charan,

Thank you for your feedback! We're glad to hear you find our platform user-friendly and that the reporting options are meeting your needs.

We appreciate your note about the onboarding experience for new hires. If you'd like to share more details about the challenges they're encountering, please don't hesitate to reach out. We'd be happy to hear from you!

SB
"User-Friendly, Reliable Background Check Platform"
What do you like best about HireRight?

I like that HireRight is an easy-to-use platform, even if it's someone's first time using it, and it's pretty straightforward. It's very user-friendly. I appreciate the communication features, like getting an email notification when a new hire submits their information, or if there's a delay or upon completion of the background check. This keeps me in the loop without having to constantly check the status. The reliability of the platform is also something I value. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Nothing comes to mind. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi Sandy,

Thank you for your thoughtful review! We're thrilled to hear that the initial setup process was easy and that you find HireRight’s platform user-friendly.

If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help!

HN
"Effective Compliance Support Despite Minor Communication Hiccups"
What do you like best about HireRight?

I like HireRight because of their timely responses and their willingness to support us even if it's not during work hours. We use it as a main resource for random drug testing and background checks for both new hires and current employees. I also find the initial setup to be very easy. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Sometimes the communication can be clunky, specifically when we submit the random drug test via FedEx. We receive an email that they have not received the specimens, and then there's another email that comes in right after that says they have received it. So that sometimes creates a confusion. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi Hamid,

Thank you for your positive feedback! We're glad to hear that HireRight's timely responses and support are working well for you, and that the initial setup was easy.

We appreciate your note about the specimen delivery notifications, and we'll keep this in mind as we continue to improve our communication process. If you have any other questions or feedback, please don't hesitate to reach out. We're here to help!

Erika P.
EP
Enterprise (> 1000 emp.)
"Effortless and Reliable Background Checks"
What do you like best about HireRight?

What I like best about HireRight is how easy it makes the background check process. It saves time, keeps everything organized, and gives us peace of mind knowing the process is handled correctly. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Sometimes the process can feel a bit slow, especially for international checks, and the candidate experience could be more intuitive. That said, it’s still a reliable tool overall. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi Erika,

Thank you for your thoughtful review! We're glad to hear that HireRight is saving you time and keeping your background check process organized.

We appreciate your notes regarding international check timelines, the candidate experience, and password recovery, and we'll keep this feedback in mind as we continue to enhance our platform.

If you have any other questions or feedback, please don't hesitate to reach out. We're here to help!

Denise S.
DS
Administrative Aide
Mid-Market (51-1000 emp.)
"Very efficient and user friendly"
What do you like best about HireRight?

I enjoy how easy it is to use and maneuver around to find things. The organization of the site makes it very functional and easy to use. Because I do the hiring for a lot of staff on campus and need to have things processed sooner than later I appreciate the quick turnaround as well. Also because of this I use it very often. It is very user friendly when training other staff on how to use the site. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

There is nothing that I have come across that makes me dislike it Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi Denise,

Thanks for sharing your feedback! It’s great to hear the system is making things easier on your end.

If you ever need assistance, please don’t hesitate to reach out—we’re happy to help.

SA
Enterprise (> 1000 emp.)
"Intuitive and Efficient System That Streamlines Hiring"
What do you like best about HireRight?

What I like best about HireRight is how intuitive and easy the system is to use, which makes the process efficient. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Timelines can vary for certain screenings, which is sometimes challenging when hiring needs are time-sensitive. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi Starr-Lynn,

Thank you for your positive feedback! We're glad to hear that HireRight's intuitive system is helping you make safer and more efficient hiring decisions.

We appreciate your note about screening timelines for time-sensitive hires, and we'll keep this in mind moving forward. Thank you also for the great recommendation about account setup and customization. That's excellent advice for new users!

If you have any other questions or feedback, please don't hesitate to reach out. We're here to help!

Alesia F.
AF
"Efficient for Background Checks, Needs Bulk Submission Options"
What do you like best about HireRight?

I like HireRight for its quick replies and updates. It helps me effectively do the background checks without any problems. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

I find it somewhat time-consuming to submit requests for multiple new hires because I have to do it one by one. It would be much better if there was a user-friendly option to submit a few at once, especially since we have hires from different zip codes. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi Alesia,

Thank you for your positive feedback! We're glad to hear that HireRight's quick replies and updates are working well for you.

Regarding bulk submissions, we'd love to discuss this with you as our system has functionality that may help address your needs. Someone from our team will reach out to you directly.

If you have any other questions or feedback, please don't hesitate to reach out. We're here to help!

Mark S.
MS
Vice president of human resources
Mid-Market (51-1000 emp.)
"A fully robust background compliance platform"
What do you like best about HireRight?

I really like the data sources that higher right pulls in, but from a functionality standpoint, the dashboard is really simple and easy to use and you can see exactly where the steps are for your applicant with their background check using higher rights application Review collected by and hosted on G2.com.

What do you dislike about HireRight?

I can’t really think of a downside other than maybe some enhancements with the UI but the UI overall works really well Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi Mark,

Thank you for your thoughtful review! We’re glad to hear that our platform’s data sources and dashboard have been valuable for you and your team. Your feedback on the UI is also appreciated as we continue to look for ways to enhance the user experience.

We’re happy to help support your organization's compliance needs and look forward to continuing to partner with you.

If you ever need assistance, please don’t hesitate to reach out!

CF
Sr. Specialist, Compliance HR Operations
Enterprise (> 1000 emp.)
"I enjoy using HireRight and the products offered."
What do you like best about HireRight?

I enjoy the HireRight I-9 new platform through Gryphon. It's enhances have really made the I-9 process more seamless and has eliminated a lot of work compared to the legacy I-9 platform. We always receive great customer support. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

I would like to see the I-9 forms that we have on the HireRight I-9 legacy platform be integrated into the new I-9 platform through Gryphon. We have a few hundred of these and would like to get to a place where we operate solely in the new platform. It would take a very long time if we manually uploaded each I-9 into the new platform. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi Chelsea,

Thank you for sharing your feedback and for trusting HireRight for your background checks and I-9/E-Verify processes. We're glad to hear that the new I-9 platform through Gryphon has made things more seamless and reduced your workload.

If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help!

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