FormAssembly Reviews & Product Details

What I like the most about Form Assembly is how user friendly it is, while still allowing customisation to fit our business needs. I also appreciate that new features are added regularly, and their support team is absolutely amazing. The integration with Salesforce, which we use the most, is reliable and works seamlessly. Form Assembly is basically plug and play product, implementation took no time, as soon as we had log we immediately jumped in creating first form. Review collected by and hosted on G2.com.

There are only a few things I'd improve. Some of more advanced features often come at additional cost, and it sometimes feels like the ones we need most are at the higher-tier plans. For standard fields and connections it works perfectly but when working with repeaters or more complex setups things can get a bit tricky and may even require some coding. It would also be great to have more options for field types especially with date and time fields, which can get challenging to manage at times. Review collected by and hosted on G2.com.

FormAssembly is reallt easy to use. I like how I can quickly create forms without writing any backend code. The AI agent is a greate feature, Like I just tell it what kind of form I need, like a contact or enquiry form and it builds it for me within seconds. Review collected by and hosted on G2.com.

Sometime the UI feels a bit heavy when working with large forms and loading can take a few extra secs. But overall, it still works smoothly. Review collected by and hosted on G2.com.

What I like best about FormAssembly is how easy it makes creating and managing online forms that connect directly with Salesforce. As an account manager, I can quickly build customized forms for different client needs or campaigns without relying on IT support. The automatic syncing of responses into our CRM saves time and eliminates manual data entry, while the flexible design options ensure each form looks professional and on brand. It’s a dependable tool for collecting accurate information and improving the overall client experience. Review collected by and hosted on G2.com.

Some advanced features, such as like complex logic or deeper integrations, can require technical setup or higher-tier plans, which may limit flexibility for smaller teams. Review collected by and hosted on G2.com.

FormAssembly is a user-friendly and intuitive tool for creating forms. The drag-and-drop interface makes building forms fast and straightforward, even for more complex needs. I really appreciate how polished the final forms look—they’re clean, professional, and easy to navigate for end users. It’s also very helpful that we can add hints and links to guide respondents, which improves the overall user experience. Review collected by and hosted on G2.com.

There are a few limitations that can be frustrating. For example, it’s not possible to customize the confirmation email or the PDF we receive from the customer, which limits flexibility and branding options. Also, when creating many similar or repetitive forms, the platform can start to feel bulky and less efficient to manage. Another issue is the occasional loss of connection for no clear reason, which interrupts the workflow and can be a bit unsettling when working on a form. Review collected by and hosted on G2.com.

Along with an easy to use product, the Sales and Support teams at FormAssembly have been and are always stellar to work with. They are helpful, timely, responsive, and always a delight. Review collected by and hosted on G2.com.

It is not free. I would have nothing to dislike if it were free, though. :) Review collected by and hosted on G2.com.

FormAssembly is versatile, intuitive and friendly in quick set up and advanced configuration

The tasks management abilities from FormAssembly are advanced, efficient and there is email notifications

The app tightly coordinates with Salesforce, creating a functional two ways communication

The apo has GDPR and HIPAA among others as the highest security levels Review collected by and hosted on G2.com.

Unlike other alternatives, FormAssembly is expensive and some firms with minimal profits finds them untouchable

The functional designs and templates are inflexible Review collected by and hosted on G2.com.

I use FormAssembly in my job on a daily basis.

Salesforce integration is straight forward and easy to use. If there are errors, it is clear to see where the integration failure was for an easy fix.

The AI generated feature is easy when creating choices.

Easy to navigate the different fields when building out forms.

The ability to clone forms without losing their formatting is a huge plus (other platforms tend to lose some of the formatting or change the fields)

Customer support is great and they get back to you in a timely manner Review collected by and hosted on G2.com.

More opportunity for custom CSS (for example, changing the font of a form without compromising the layout of it)

I hope that FormAssembly will update their notification emails to respondents to allow a PDF attachment, rather than just the text in an email confirmation. That is the only downside of FormAssembly that other platforms have (e.g. Formstack). Review collected by and hosted on G2.com.

Customized forms, and easy integration with Salesforce Review collected by and hosted on G2.com.

Support around complex forms and integrations. Tracking down errors can be tricky Review collected by and hosted on G2.com.

Easily build forms and collect data with a seamless, two-way integration to Salesforce Review collected by and hosted on G2.com.

Security risk -forms directly into Salesforce Experience Cloud sites. Review collected by and hosted on G2.com.

Workflows is the best aspect of Form Assembly. It is a streamlined process that allows users to connect forms. The customer service support is exceptional and offers explicit details through hands-on delivery. Review collected by and hosted on G2.com.

I wished there was a way that form responses could be used when customers need to make another draft of the same response, Review collected by and hosted on G2.com.