# Firefish Reviews **Vendor:** Firefish Software **Category:** [Staffing Software](https://www.g2.com/categories/staffing) **Average Rating:** 4.4/5.0 **Total Reviews:** 21 ## About Firefish Accelerating profitable growth requires a recruitment CRM that provides decision-speed data from billing to boardroom. Maximising profitability by promoting a CRM-first strategy that increases revenue per recruiter through an enriched and engaged database, admin automation and increased recruiter engagement. Agency leaders require insight into the effectiveness of activities, channels, and performance in real-time. Providing real-time insights that enable agencies to reduce operational costs. Firefish is the recruitment CRM that puts data at the heart of your recruitment agency – accelerating profitable growth for the recruitment agencies of tomorrow. Firefish is recruitment software built by recruiters, for recruiters. Accelerating profitable growth for the recruitment agencies of tomorrow. ## Firefish Pros & Cons **What users like:** - Users find Firefish to be **incredibly easy to navigate** , enhancing their overall experience and productivity. (2 reviews) - Users appreciate the **intuitive navigation and continuous improvements** of Firefish, enhancing their overall experience. (2 reviews) - Users value the **seamless integrations** of Firefish, enhancing usability and continuous improvement based on feedback. (2 reviews) - Users value the **user-friendly candidate management** that streamlines recruitment processes and enhances productivity. (1 reviews) - Users love the **user-friendly functionality** of the Firefish Chrome Extension, simplifying candidate management and communication. (1 reviews) - Comprehensive Overview (1 reviews) - Ease of Setup (1 reviews) - Users highlight the **easy integrations** of Firefish, making setup quick and the overall experience intuitive. (1 reviews) - Users commend the **user-friendly LinkedIn integration** for seamless candidate management and enhanced CRM functionality. (1 reviews) - Navigation Ease (1 reviews) **What users dislike:** - Users feel the **reports and new Leads feature need improvement** , suggesting enhancements for better functionality and details. (1 reviews) - Users feel the **reports and Leads feature need improvement** to better integrate job board and company information. (1 reviews) ## Firefish Reviews ### 1. Great platform **Rating:** 4.0/5.0 stars **Reviewed by:** Nikki P. | Senior Recruitment Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Firefish?** It's incredibly easy to navigate and I got to grips with it very easily from the start. I also really like the fact that FF are constantly improving the platform, listening to their users and introducing new features regularly. I particularly like using Quil and look forward to this specific integration improving further down the line. **What do you dislike about Firefish?** The reports still need some work and the new Leads feature could use some additional work for example being able to add details about specific roles such as using a link from job boards or the company websites to provide info on the lead itself. **What problems is Firefish solving and how is that benefiting you?** Firefish helps me to keep track of my jobs and candidates. I also feel that the integration with Quil helps me to provide a better service to my clients and candidates as the follow up material demonstrates that we have listened. ### 2. I have been working with Firefish..... **Rating:** 5.0/5.0 stars **Reviewed by:** Tim L. | Venue Search Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Firefish?** There is nothing not to like about Firefish. The support staff from top to bottom are all amazing and do everything they can to support their clients. The system is easy to use, easy to set up and to integrate. It has a host of features that are being added to frequently. It is a system that clients use multiple times per day. **What do you dislike about Firefish?** There is nothing not to like about Firefish. **What problems is Firefish solving and how is that benefiting you?** The system is easy to use, easy to set up and to integrate. It has a host of features that are being added to frequently. It is a system that clients use multiple times per day to help them run their recruitment operation efficiently. The support staff from top to bottom are all amazing and do everything they can to support their clients. ### 3. Best SYSTEM ever...... **Rating:** 5.0/5.0 stars **Reviewed by:** Yvonne M. | IT Recruitment Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Firefish?** Ease to integrate data and add your own content and images **What do you dislike about Firefish?** Nothing I dont like to be honest - always helpful and efficient and love the ease to add data **What problems is Firefish solving and how is that benefiting you?** recently I added a new arm to the business which required logos and content, they talked me through it all and also put the image on for me. ### 4. NOT state-of-the-art software! Poor user experience & slow workflows. Bound to 12 month contract. :( **Rating:** 0.0/5.0 stars **Reviewed by:** Linus H. | Co-Founder / Director Sales & Partners, Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Firefish?** The sales representative was very friendly. The LinkedIn integration works well for contacts and candidates. Basic recruitment and ATS processes are okay. But the generic and crucial CRM-functions feel very outdated having previously worked with state-of-the art CRM systems like salesforce, dynamics or HubSpot. Teh customer support was also very freidnly - and that the software is outdated is not his fault. **What do you dislike about Firefish?** Having previously worked with state-of-the-art CRMs e.g. salesforce, HubSpot or Dynamics - firefish feels very outdated. We expected is would be easy to use and a bit self-explnatory - like other systems. But it is not. It is outdated and very nested. Specifically standard generic processes are outdated and slow. e.g. for an address for candidates or organisations/contacts there is now map service embedded. Every house number and street are a single entry. Standard customisations standards aren´t met. You cannot add as many customised fields to e.g. an organisation as you like. Also, the options of what the field should display are limited e.g. address, picklist, phone number .... Then the note tracking is very inadequate. When you add a note to a contact it won´t show up in his/her organisation. Which is crucial for sales teams. Then it goes into details that you cannot even customise your activities that you want to log. You have a few set activity types and that is it. The search functionality is very outdated. 1. I doesn´t show you your recent searches. 2. you cannot search the whole data base, you need to first e.g. go to "people" > "candidates" or "contacts" before you can search for a person. Instead of just entering a name and the search brings it up, doesn´t matter what object type it is. Like all other systems do it. Just like google search. The firefish process just takes too long. And there are many other things alike that just take too much time. Furthermore, we have experienced significant loading delays for some not all workflows. We tried to use it on a daily bases in the beginning but everything was just too outdated and slow that we jumped back into excel and are now looking for another CRM system. To summarize after using the system for 2 weeks we realised it is just not for us and we cannot invest any time into further when we want this to be rolled out for many employees in the future. Unfortunately, we had to sign a 12 month contract to get access to the system. We have laid out our reason and asked for a early termination but they said no. It is definitely no customer focus – the rather want to money. The setup was okay. But we had to sign the 12 month contract first before we got the first access to the system. Overall, I cannot recommend firefish at all and I highly recommend to test the system for 1-2 weeks before signing at 12 month contract. **What problems is Firefish solving and how is that benefiting you?** We initially thought Firefish could solve issues related to contract project recruitment as well as permanent recruitment. We expected to use it as an ATS and for client and candidate relationship management. However, it is not useful for us as it feels outdated, not state of the art anymore, and the workflows feel very stiff. With other systems its even good fun to work with them, here it just feels that everything takes ages, it is complicated to navigate to the next required object or field. Furthermore customisations are very limited, making it not enjoyable to work with. So, it is not solving our problems. **Official Response from Amy McLaughlin:** > Hi Linus, Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations, but we’d like to clarify the situation from our side. Unfortunately, we were unable to complete your onboarding process despite making multiple attempts to reach out and assist you. During our discussions, you acknowledged that more thorough questioning from yourself during the sales process could have provided greater clarity. While we understand that circumstances may change, we must note that a contract was signed, and it's disappointing to receive this review without your team completing onboarding and fully experiencing the powerful features that Firefish offer. We're always here for further discussions and would be happy to assist you in getting the most out of the system should you reconsider. Kind Regards Team Firefish ### 5. Excellent Customer Support and continually improving product **Rating:** 5.0/5.0 stars **Reviewed by:** Steve M. | Owner/Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Firefish?** The excellent new plug in for LinkedIn enable you to register new candidates AND upload a pdf profile (CV) direct to the CRM. It's very user friendly, it'seasy to manage in all aspects of the recruitment process, has a great dashboard for your to-do list, and now you can call direct from the CRM and it will also flag up a 'call' tab for your notes. **What do you dislike about Firefish?** It could be slightly more flexible or adjustable in the screens you see. I know these do get periodically looked at and some implemented. **What problems is Firefish solving and how is that benefiting you?** The entire recruitment process, recording all stages and keeping track of what's happening have all made so much easier. In addition I can keep track of how my staff are performing. ### 6. Great service and features **Rating:** 5.0/5.0 stars **Reviewed by:** James K. | Owner / Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Firefish?** I've been a customer of Firefish for almost 7 years now, but the reason for my review today is after a client update call with Scott McFarlane and Scott Sorbie, who gave me some support and guidance on some of the really cool features that I've not been using, such as LinkedIn parsing of candidates, Chat GPT creation of candidate profiles and logging emails from Outlook. They're also helping me tweak a couple of other things on the CRM to allow better candidate suggestions for my jobs. Great customer service and features! **What do you dislike about Firefish?** I'd like to be able to have a feature which allows you to stay on a page (such as a candidate list) while opening up a new page in a new tab, which Firefish doesn't seem to be able to do, although I have a work-around for this. **What problems is Firefish solving and how is that benefiting you?** They're giving more support to be able to use all the features. ### 7. My only regret...not getting Firefish sooner! **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about Firefish?** Firefish is designed by Recruiters, for Recruiters, offering an intuitive CRM solution which matches the evolving needs of the industry. Their sales, onboarding and customer support is second to none, all within a product which offers superb value for money. I have every confidence this will streamline and enhance business operations, moving forwards, specifically in respect to resourcing and candidate engagement. **What do you dislike about Firefish?** I have nothing negative to report at this stage. **What problems is Firefish solving and how is that benefiting you?** Firefish ensures that I don't drop the ball, and can both follow up with candidates and engage with a passive workforce. ### 8. Benefits of using Firefish software **Rating:** 4.0/5.0 stars **Reviewed by:** Vasundhra B. | Project Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Firefish?** The streamlined process of candidate sourcing is what I like the most about the software. The customization options makes it easy to use and use. Additionaly, the customer support is the best. **What do you dislike about Firefish?** The only thing that is not appreciated is the cost of the subscription fee charged because these charges are significant expenses. **What problems is Firefish solving and how is that benefiting you?** Firefish is a big help in solving the staffing problems on how to recruit the appropriate staff for appropriate positions. Additionally, the ability to easily track and manage candidate applications throughout the recruitment. Also, firefish enables to manage of client relationships effectively by organizing client information, job requirements, and communication history in a single place. ### 9. Firefish software performance **Rating:** 4.5/5.0 stars **Reviewed by:** Payal K. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2024 **What do you like best about Firefish?** Firefish software has amazing features for recruitment agencies. The interface is user-friendly and the automation allows the recruiters to have a hassle-free process. **What do you dislike about Firefish?** I found firefish software very helpful but one of the rare scenarios was there was delay and slowness in downloading of the resumes. **What problems is Firefish solving and how is that benefiting you?** This is a great platform for the recruiters to source the right candidates, schedule the interview and find the suitable candidate for the open positions. Firefish software benefits with its amazing features by saving time and helps to be more organised ### 10. insights into the FireFish **Rating:** 3.5/5.0 stars **Reviewed by:** Masoom A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Firefish?** User-friendly interface: Firefish offer an intuitive and easy-to-use platform, making it simple for recruiters like us to navigate and utilize its features effectively. **What do you dislike about Firefish?** Pricing: pricing plans is abit higher, especially for smaller recruitment agencies or businesses with limited budgets. **What problems is Firefish solving and how is that benefiting you?** Streamlining recruitment processes for us: Firefish helps us streamline various aspects of the recruitment process, from candidate sourcing and applicant tracking to client management and reporting. By providing a centralized platform for managing these tasks, Firefish can help us save time and resources, allowing us to focus more on building relationships with clients and candidates. ### 11. My adventure with Firefish **Rating:** 4.5/5.0 stars **Reviewed by:** Bala g. | Manager- Quality & Customer relations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2024 **What do you like best about Firefish?** It has been a year with Firefish. Rellay easy to use and simple to integrate and it has numers of features within itself it helps to automate our MIS. We are frequntly use this software our daily operation. Their customer support is awsome **What do you dislike about Firefish?** Nothing as such. But we need their help to implementation this. **What problems is Firefish solving and how is that benefiting you?** It simplifed our hiring process and help us automate the Data & Task ### 12. A great all in all tool for recruitment agencies **Rating:** 5.0/5.0 stars **Reviewed by:** Jeya Mani M. | Senior Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Firefish?** The best features are the analytics, Integrations and AI automation. Their support has been exceptional. **What do you dislike about Firefish?** Nothing as of now; the implementation was smooth and easy. **What problems is Firefish solving and how is that benefiting you?** As a recruitment agency, we need to track and measure a lot of processes and Firefish has made this easy and accessible for all the teams. ### 13. Great CRM that just got better... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Firefish?** Great UI, easy to pick up for those new to the recruitment world or anyone moving over from another CRM. The Number of features and releases has increased massively over the last 12 months, with AI being integrated into the platform for advert writing, candidate profile writing and others on the way. **What do you dislike about Firefish?** We've used FireFish for almost 10 years and whislt we have sampled other CRMs in the market which may have some new features or being at the forefront of the industry, this is always reflected in a massive price difference, you get an oustanding amout of features and use out of FF for the cost. **What problems is Firefish solving and how is that benefiting you?** Firefish is solving our dead data, they have an easy to use dashboard which highlights candidates you may have missed or candidates that could be a great fit for a position that may have been missed by the recruiters. They provide an end-to-end recrutiment flow from job on to advert writing to pushing adverts to our webiste or to external 3rd party job boards all within the system. The recent AI integration has been incredible! ### 14. Brilliant! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel F. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Firefish?** Firefish is an amazing system, it is perfect for my business needs, it can be altered to support my business specifically plus the customer service is unbelievable **What do you dislike about Firefish?** There are no downsides to using FireFish **What problems is Firefish solving and how is that benefiting you?** FireFish is helping use my database for better candidate attraction and engagement ### 15. Great CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Nidhi S. | Human Resources Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Firefish?** Firefish makes sourcing easy and it's ui/ux is relatively friendly. **What do you dislike about Firefish?** The subscription fee charged are significantly expensive **What problems is Firefish solving and how is that benefiting you?** Firefish has streamlined the recruitment process and made hiring easy. ### 16. Great customer support! **Rating:** 5.0/5.0 stars **Reviewed by:** Claire S. | Office and Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Firefish?** There is always someone the other end of the phone, both on the accounts side and support. Not only this, but it's the same dedicated people who you speak to and they really get to know you and your business. They are always looking for suggestions on improvements or integrations which they try to implement **What do you dislike about Firefish?** The system can be slow at times, in terms of load time **What problems is Firefish solving and how is that benefiting you?** Job adverts and applications via our website ### 17. Firefish review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Firefish?** Super easy intergration with our platforms, deployment went very fast, small learning curve, and UI is super intuitive. **What do you dislike about Firefish?** Contacting support was a bit out of overal picture, but once we get to their support everything was great. **What problems is Firefish solving and how is that benefiting you?** In generall our team management got way easier and it benefited our whole team ### 18. Incredible Recruitment Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about Firefish?** This system is one of the easiest I have ever used and saves me time when recruiting increasing my sales time and profit. I can't recommend this enough **What do you dislike about Firefish?** The only real issue I have with this is the lack of marketing automation. **Recommendations to others considering Firefish:** Easy to use recruitment software that more than meets your needs and helps generate more business **What problems is Firefish solving and how is that benefiting you?** This keeps all my candidates and clients in 1 place allowing me to manage jobs and sales effectively ### 19. Easy to use CRM for Recruiters **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron S. | Talent Acquisition , Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2019 **What do you like best about Firefish?** I like being able to search by niche technology as it filters CV's for keywords, has helped me make a few niche placements. I like the UX also, it has a clean feel to it that makes it easy to use and well thought out. I like the fact you can add quick notes for candidates. **What do you dislike about Firefish?** Thought it could be a tad slow at times and a little bit clunky in some areas like when downloading a cv from the database, **Recommendations to others considering Firefish:** I think its a really cool product and a lot better than a lot of CRM's I have seen. Can be a bit on the pricey side but it is as good as you're going to get for a reasonable price. **What problems is Firefish solving and how is that benefiting you?** We use FF as a database where we store CV's and advertise jobs,. Without FF we would struggle to make placements as we are pretty much wedded to t at this stage ### 20. Good system for managing jobs & candidates process **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Firefish?** The visibility of open roles and the candidate journey **What do you dislike about Firefish?** The system should have an API for easily creating reports and visual dashboards. **What problems is Firefish solving and how is that benefiting you?** Giving the business full visibility of the recruitment process ### 21. Easy to use and great for a growing business **Rating:** 4.5/5.0 stars **Reviewed by:** Billy M. | Marketing & Communications Director, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2016 **What do you like best about Firefish?** It isn't an overly complicated system - it does the vast majority of things that a normal SME recruitment business would need. **What do you dislike about Firefish?** The nature of SaaS products means that changes that could be useful for us either don't get implemented or are slow to progress. **Recommendations to others considering Firefish:** If migrating from another platform then you need to have someone in-house that understands the structure of the data. If not then use an external consultant to help you during the migration process. **What problems is Firefish solving and how is that benefiting you?** Good use of CRM is a massive problem in recruitment businesses. I like Firefish as the ease of use means that there is no excuse by our team not to use it. Additionally the basic marketing automation it provides is outstanding and has resulted in substantial increases in revenue from direct applications. ## Firefish Discussions - [What is Firefish used for?](https://www.g2.com/discussions/what-is-firefish-used-for) - [View Firefish pricing details and edition comparison](https://www.g2.com/products/firefish/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+04%3A55%3A48+-0500&secure%5Bsession_id%5D=de7c2c19-5520-45a1-9e7f-01558c57dc5c&secure%5Btoken%5D=9ab79e4c348fbe186806df6b52730c0610abd2a8ce2f39b03988fe63c0d97aa6&format=llm_user) ## Firefish Integrations - [CoRecruit (formerly Quil)](https://www.g2.com/products/corecruit-formerly-quil/reviews) ## Firefish Features **Candidate Management** - Automation - Filtering - Automated Matching - Resume Management - Client Portal **Communication** - Candidate Portal - Job Posts - Email Integration **Onboarding** - Onboarding - Assessments **Analytics** - Pipeline Dashboards - Analytics Reports ## Top Firefish Alternatives - [Bullhorn](https://www.g2.com/products/bullhorn/reviews) - 4.2/5.0 (1,175 reviews) - [Access Vincere Evo](https://www.g2.com/products/access-vincere-evo/reviews) - 4.5/5.0 (390 reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) - 4.4/5.0 (1,782 reviews)