Custellence Reviews & Product Details

I like the simplicity of the functions and the swim lanes. The tool itself, making the journey maps is easy to use and easy to share.

It is not a difficult item to integrate and is easily viewed if you have a computer. Review collected by and hosted on G2.com.

I dislike that the support is not available when I am using the tool. I am in america and whenever I send a chat with a question, no one is available and it says they will get back to me the next day. I do not like the tiers with sharing. I have had issues where I was no longer able to share, even though it was part of our subscription, and had to wait a day for help. I dislike that the journeys are in a tile format on the main menu, searching for a journey map is difficult if you have very many. I should be able to organize them or scroll through them. Another viewing option would be great with them in a list, in a compact format for viewing. Review collected by and hosted on G2.com.

What I love about Custellence is how it encourages true collaboration. It’s not just a platform for building journey maps – it’s a space where teams from different departments can come together, share insights, and genuinely align on what matters most for the customer. Custellence makes it easy for everyone to get involved, giving each team member a voice and helping break down communication barriers. Review collected by and hosted on G2.com.

While Custellence offers good foundational tools, organizations that require in-depth data analytics may find themselves needing supplementary tools to meet those needs fully. However, this can also be seen as an advantage, as Custellence provides a streamlined and focused experience for journey mapping without overwhelming users with complex features. Review collected by and hosted on G2.com.

What I love about Custellence is that it is so natural to utilize. You can rapidly assemble client venture maps by moving, and it's perfect for groups to cooperate and share thoughts progressively. Review collected by and hosted on G2.com.

One drawback of Custellence is the restricted high level elements and incorporations. It could likewise profit from better onboarding for new clients. Review collected by and hosted on G2.com.

User friendly interface, export options and customisation abilities Review collected by and hosted on G2.com.

Integrations can be improved, applicability on areas outside customer experience or journeys Review collected by and hosted on G2.com.

The customer journey tool supports the customer centric way of working in an excellent way! Review collected by and hosted on G2.com.

Nothing, that I can think of. It's a fantastic tool that I can't work without. Review collected by and hosted on G2.com.

Journey maps are the bread and butter of any CX designer, so I spent quite a bit of time looking for the perfect journey mapping tool. I have found journey mapping tools which were pretty but were so difficult to use that it was virtually impossible to use from day-to-day. I've also found general purpose journey mapping tools that were not fit for purpose, which were very flexible but terribly unwieldy to manage for larger or more complex journey maps. Thank God I found Custellence, which perfectly balances presentation with functionality. It is good enough to present, with icons, tools, ability to add images, and all that, yet it is highly functional. The various stages of a journey map can be easily and dynamically changed and aligned, something virtually no other journey mapping software does well. Custellence is simple enough to just pick up and use. This means I don't have to spend time figuring out any quirks of the tool. Custellence just makes journey mapping much more pleasurable. Review collected by and hosted on G2.com.

There's literally nothing I dislike! I've tested other journey mapping tools in the market and no other software provides the simplicity that I require in my day to day work as a CX designer. Custellence does what I need it to do, efficiently and effectively. Review collected by and hosted on G2.com.

Easy to edit and add, move or amend journey stages as stakeholder discussions identify new points to capture. The mood / curve points are also very useful Review collected by and hosted on G2.com.

Sometimes updates to text boxes take a few seconds to save and can be closed without saving if you rush and dont wait for the onscreen message Review collected by and hosted on G2.com.

It's intuitive - felt like we were able to just get started without working through instructions. Review collected by and hosted on G2.com.

I missed the "CTL Z" function that I usually depend on when I make a mistake. Review collected by and hosted on G2.com.

The ideation template was easy to create the customer journey in no time. The process was intuitive. A free online trial version without credit card is appreciated. Review collected by and hosted on G2.com.

While the beginner's guide was helpful to get started, it would be good to get different templates for different verticals to see how one can apply customer journey for different use cases. Review collected by and hosted on G2.com.

The tool is easy to use. Free Tier to Trial without cost and a credit card is appreciated. Good to see that there are sample templates to get started. Even in free tier, there were many "KB articles" to learn the product. Review collected by and hosted on G2.com.

Online help could improve with an end-to-end example of a Use case tailored to key Verticals. I didn't find a youtube video for example to quickly learn the product. Review collected by and hosted on G2.com.