--- title: Custellence Reviews meta_title: 'Custellence Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 11 reviews by the users' company size, role or industry to find out how Custellence works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 11 scale: '5' date_modified: '2026-08-07' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # Custellence Reviews **Vendor:** Custellence **Category:** [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping) **Average Rating:** 4.3/5.0 **Total Reviews:** 11 ## About Custellence 𝗖𝘂𝘀𝘁𝗲𝗹𝗹𝗲𝗻𝗰𝗲 𝗶𝘀 𝘁𝗵𝗲 #𝟭 𝘄𝗮𝘆 𝘁𝗼 𝗰𝗿𝗲𝗮𝘁𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗷𝗼𝘂𝗿𝗻𝗲𝘆𝘀 𝘁𝗵𝗮𝘁 𝗱𝗲𝗹𝗶𝘃𝗲𝗿 𝗿𝗲𝘀𝘂𝗹𝘁𝘀. The intuitive interface with the mapping smartness and flexible layout, let you create your customer journey maps in no time. Turn journey insights in to actions, and create experiences your customer will love. 🌟 𝗦𝗲𝗮𝗺𝗹𝗲𝘀𝘀 𝗝𝗼𝘂𝗿𝗻𝗲𝘆 𝗠𝗮𝗽𝗽𝗶𝗻𝗴 Design intuitive customer journeys with powerful templates or create maps tailored to your needs. Empower your team to ideate and innovate, together. 🔗 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 𝗶𝗻 𝗙𝗼𝗰𝘂𝘀 Organize, connect, and visualize customer feedback and research across your journeys, ensuring every step is informed and actionable. 🚀 Data-Driven Decisions Enrich your journeys with meaningful metrics. Analyze performance, measure impact, and identify opportunities for growth. 🔧 𝗙𝗹𝗲𝘅𝗶𝗯𝗹𝗲 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗮𝗯𝗹𝗲 Easily adapt journey maps to fit your specific needs. Custellence gives you the tools to create personalized solutions, no matter the size or complexity of your business. 🌍 𝗕𝘂𝗶𝗹𝘁 𝗳𝗼𝗿 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻 Bring your teams together, no matter where they are, and work smarter with shared insights that drive real results. Custellence is used by CX professionals across the globe and by teams at companies such as Microsoft, Veeva, Volvo, Polestar, Eon, Dandy and Takeda. ## Custellence Pros & Cons **What users like:** - Users appreciate the **ease of use** of Custellence, enabling quick and intuitive creation of journey maps. (4 reviews) - Users value **real-time collaboration** in Custellence, seamlessly enabling teamwork and communication across departments in journey mapping. (3 reviews) - Users appreciate the **ease of use** and collaboration features of Custellence, facilitating effortless journey mapping. (2 reviews) - Users value the **real-time collaboration** of Custellence, fostering teamwork and breaking down communication barriers effectively. (2 reviews) - Users appreciate the **team collaboration** features of Custellence, fostering genuine alignment and breaking down communication barriers. (2 reviews) - Users appreciate the **customizability** of Custellence, enabling tailored experiences and versatile export options. (1 reviews) - Users value the **customization abilities** of Custellence, enabling tailored solutions for varied needs and preferences. (1 reviews) - Easy Drawing (1 reviews) - Easy Sharing (1 reviews) - Helpful (1 reviews) **What users dislike:** - Users note that **integration difficulty** limits Custellence's applicability and suggests improvements for new client onboarding. (2 reviews) - Users note the **limited features** of Custellence, especially for those needing more in-depth data analytics and onboarding support. (2 reviews) - Users find **difficult navigation** in Custellence frustrating, particularly with journey maps and lack of support availability. (1 reviews) - Users note that **email integration issues** hinder the effectiveness of Custellence in various areas beyond customer journeys. (1 reviews) - Users often face **integration issues** with Custellence, citing challenges with high-level elements and onboarding for new clients. (1 reviews) - Lack of Guidance (1 reviews) - Limited Customization (1 reviews) - Limited Drawing Tools (1 reviews) - Limited Options (1 reviews) - Notification Issues (1 reviews) ## Custellence Reviews ### 1. Management and Assistance Issues **Rating:** 3.0/5.0 stars **Reviewed by:** Cassie P. | Customer Experience Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Custellence?** I like the simplicity of the functions and the swim lanes. The tool itself, making the journey maps is easy to use and easy to share. It is not a difficult item to integrate and is easily viewed if you have a computer. **What do you dislike about Custellence?** I dislike that the support is not available when I am using the tool. I am in america and whenever I send a chat with a question, no one is available and it says they will get back to me the next day. I do not like the tiers with sharing. I have had issues where I was no longer able to share, even though it was part of our subscription, and had to wait a day for help. I dislike that the journeys are in a tile format on the main menu, searching for a journey map is difficult if you have very many. I should be able to organize them or scroll through them. Another viewing option would be great with them in a list, in a compact format for viewing. **What problems is Custellence solving and how is that benefiting you?** Internal process issues, internal teams reviewing features and customer journey experience for brand cohesion. Capturing current external customer journey and making suggestions as to improvements to make the process smoother. ### 2. Customer Journey for Contact Centers **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about Custellence?** The tool is easy to use. Free Tier to Trial without cost and a credit card is appreciated. Good to see that there are sample templates to get started. Even in free tier, there were many "KB articles" to learn the product. **What do you dislike about Custellence?** Online help could improve with an end-to-end example of a Use case tailored to key Verticals. I didn't find a youtube video for example to quickly learn the product. **What problems is Custellence solving and how is that benefiting you?** Create a Customer Journey for different users in a Contact Center ## Custellence Discussions - [What is Custellence used for?](https://www.g2.com/discussions/what-is-custellence-used-for) - 1 comment - [View Custellence pricing details and edition comparison](https://www.g2.com/products/custellence/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+14%3A53%3A15+-0500&secure%5Bsession_id%5D=77b9e48e-968b-41cf-aa9c-f87f1f51e69c&secure%5Btoken%5D=7c56cd150a150dbb32295ad70e9c2dbe24df8e167c495bb7eb191f67e8276fdb&format=llm_user) ## Custellence Features **Additional Functionality** - AI Copilot - Chat/Messaging - Commenting/Notes - Mind Maps - Collaboration Tools - Network Diagram - Graphical Workflow Editor - API - SSL Security - Workflow Management - Templates - Real-Time Data - Design Management - Task Management - Organizational Charting - Data Import/Export - Version Control - Flowchart - Auto Update - Single Sign On - Project Planning - Customizable Reports - Image Library - Real-Time Updates - Multi-Language - Document Embedding - Document Storage - Freehand Sketch - Access Controls/Permissions - Brainstorming - File Sharing - Wiki - Drag & Drop - Graphical Data Presentation - Communication Management - File Management - Third-Party Integrations - Strategic Planning - Data Visualization - Generative AI - Whiteboard - Gantt/Timeline View - Bottleneck Identification - Process Builder - Team Management - Process Modeling & Designing - Status Tracking - Design Templates - Diagramming - Customizable Templates - Project Management - Video Conferencing - Analytics - Audit Trail - Screen Sharing - Change Management - Document Management - Visual Workflow Management **Platform Basics** - Customizable Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Predictive Analytics - Behavioral Analytics - Campaign Analytics - Website Analytics - Visual Analytics **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Additional Functionality** - Multi-Channel Marketing - Map Creation - Email Marketing - Single Sign On - Performance Metrics - Customer Database - API - Activity Dashboard - Data Linking - Whiteboard - Drag & Drop - Data Visualization - Collaboration Tools - Brainstorming - Conversion Tracking - Workflow Management - Activity Tracking - Behavior Tracking - Personalization - Customizable Reports - Customer Journey Mapping - Customer Profiles - AI Copilot - Third-Party Integrations - Real-Time Notifications - Tagging - Audience Targeting - CRM - Surveys & Feedback - Data Import/Export - Reporting & Statistics - Communication Management - Attribution Modeling - Action Management - Map Sharing - Engagement Tracking - Customizable Branding - Generative AI - Customer Touchpoints - Customer Experience Management - Diagramming - Campaign Management - A/B Testing - Storyboarding - Customer Segmentation ## Top Custellence Alternatives - [Sketch](https://www.g2.com/products/sketch/reviews) - 4.5/5.0 (1,209 reviews) - [Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews) - 4.5/5.0 (8,725 reviews) - [Miro](https://www.g2.com/products/miro/reviews) - 4.6/5.0 (13,356 reviews)